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Reviews of Transamerica Executive Jardins 4 stars

Alameda Lorena, 473, Jardim Paulista, Sao Paulo, CEP 01424-000, Brazil

#96 of 577 hotels in Sao Paulo

Guests' Choice

Review score

Based on 1363 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.6

  • Location

    9.1

  • Facilities

    8.4

  • Staff

    8.5

  • Value for money

    8

  • Free WiFi

    7.3

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Showing 1 - 65

  • Reviewed: 4 October 2018

    5.8
    Good Location, Inconsistent Internet, Declining Hospitality.
    • Business trip
    • Solo traveller
    • Luxury Double Room
    • Stayed 3 nights

    I've stayed here many times but sadly it's in decline, not so much in a physical way but in the ways of hospitality. There are some excellent exceptions to this but for the most part with each visit, I feel any time I interact with a staff member from the Breakfast buffet, to asking to have the Suana turned out (which they insist you have a staff member do) to most interactions with the front desk I am inconveniencing them. Also, the internet was an issue with my last stay, I could connect to the WiFi just fine but the either their Server/Routers were having issues connecting to the actual ISP or the ISP was having an issue. They just thought I didn't know my password, really! However, I've also recently stayed in the ITAIM location - none of these issues. The staff was absolutely congenial there and the property was in better shape overall. My assessment is that it is a top-down issue currently at this location

    the location

    Stayed in October 2018

  • Reviewed: 2 September 2018

    9.2
    The location, the friendly staff and being able to work out.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 8 nights
    • Submitted via mobile

    The breakfast is ok not great but it’s temporary until they’re able to move to the restaurant downstairs.

    The location, the friendly staff and being able to work out.

    Stayed in August 2018

  • Reviewed: 10 April 2018

    6.7
    It is not above in any item, the facility needs...
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 4 nights

    Carpets are not very clean, alarm clock did not work, Flat TV and cable setop box channels get constantly de-synchronized and its hard to re-connect. Shampoo is much too "gelly"

    It is not above in any item, the facility needs re-furbishing, but even if it is close to the minimum expected performance in many items (comfort, cleanness, erc...) it delivers enough for your investment!

    Stayed in April 2018

  • Reviewed: 1 February 2018

    8.8
    Good value for money for a weekend stay in the heart of Jardins
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No pão de queijo for breakfast!

    Friendly staff, check-in was late at night but very efficient, free parking on premises, big room and comfortable bed, pretty good breakfast with fresh fruit. Location in Jardins is excellent, many things close by including Av Paulista.

    Stayed in January 2018

  • Reviewed: 22 January 2018

    7.5
    The location was good, in a very nice street.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    The breakfast had many items, but they were not the best. It was an OK breakfast. They didn't have honey, which was a big downer, since it's something very common to eat at breakfast.

    The location was good, in a very nice street. The room was big and the bed comfortable.

    Stayed in January 2018

  • Reviewed: 19 January 2018

    9.6
    I still recommend to stay at this hotel as every else is great!
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 8 nights
    • Submitted via mobile

    The restaurant isn’t the same category as the hotel. I have been staying at this hotel quite a few times & the breakfast buffet has deteriorated! All the old hard working staff have left, the baked goods are not appetizing & there’s no creativity, the breakfast buffet is basically the same every day. There have been many complaints so hopefully thing will change in the near future!

    The staff, location & room is great! Very comfortable...

    Stayed in January 2018

  • Reviewed: 11 December 2017

    9.2
    The room is spacious and the bed very comfortable!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The room is spacious and the bed very comfortable! The toiletries are very good too! Great neighborhood (lots of restaurants and bars). It is only a short walk to Avenida Paulista. The breakfast is ok.

    Stayed in December 2017

  • Reviewed: 13 October 2017

    8.8
    Helpful staff, cleanliness, great breakfast, quick lifts,...
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Small bathroom, but ok. One of receptionists was very grumpy (Wanessa) unlike the others who were great and very friendly.

    Helpful staff, cleanliness, great breakfast, quick lifts, comfortable beds and couch.

    Stayed in October 2017

  • Reviewed: 20 July 2017

    8.3
    Room with the mini kitchen!
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 11 nights
    • Submitted via mobile

    Bathroom is too small! And I didn't like that I had to ask to change the linen, after few days that I was staying! I stayed 11 nights so they should change at least every 3 days!

    Room with the mini kitchen!

    Stayed in July 2017

  • Reviewed: 8 May 2017

    10
    Great place to stay when in SP
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 8 nights
    • Submitted via mobile

    The bathroom is very small but functional.

    It's in a great location. Lots of bars and restaurants in walking distance, easy to get around, close to the Manhattan of SP, good breakfast, helpful staff, small hotel.

    Stayed in April 2017

  • Reviewed: 8 March 2017

    5.8
    friendly staff yet doesn't deserve the rating given
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Internet was very slow and disrupted in the rooms, breakfast was poor, location is not near anything, window AC which made noise and doesnt deserve 4 star.

    Staff was friendly

    Stayed in February 2017

  • Reviewed: 18 February 2017

    5.4
    Far too expensive for poor quality.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    THE FOOD. Absolutely no effort for breakfast or lunch. A buffet style with horrible juice, fake scrambled eggs and a hamburger and Caesar salad which were really inedible. For the price, one expects much more. Added to this, wifi barely worked.

    The small pool on the roof. Nice people... at the desk.

    Stayed in February 2017

  • Reviewed: 25 January 2017

    9.6
    Right choice
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 2 nights

    WiFi is awfully slow like in 2000 (512 kbp). and you have to reconnect every 2 hours. Internet is still not a basic tool in Brazil. the worst if you want to work from the hotel. if you want 2 Mbp you have to pay... then free WiFi is not real.. only negative point but we are in 2017... then... to improve

    you re not in the Jardins as we used to talk about but it s cheaper. hotel, restaurants... and close to the Shopping Jardins. Real room with a sofa and a kitchenette. on the top of the building, wonderful Fitness and Spa, massage room, Tv lounge, rest room... The staff is wonderful. Breakfast and Lunch/buffet are just perfect and healthy. Something we never find in the USA for example talking about the food.

    Stayed in January 2017

  • Reviewed: 9 January 2017

    8.8
    Good value for money
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 12 nights

    Breakfast quite simple. Room door not soudproofed.

    Hotel's location is perfect. Room size is fine. Unostentatious service. Clean facilities. Car valet service is good. Good value for Money.

    Stayed in December 2016

  • Reviewed: 27 November 2016

    8.3
    Comfortable, clean and good location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Wifi was iffy and annoying considering it was on again off again for the last two days of our stay.

    Nice staff and good breakfast. Rooms are very well kept and cleaned well.

    Stayed in November 2016

  • Reviewed: 4 November 2016

    10
    Well worth for the money, a very enjoyable stay!!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 8 nights
    • Submitted via mobile

    The bathroom was very small but the shower worked well. We got tired of the same kind of buffet breakfast, not much of a variation! After a few days, we started eating elsewhere for breakfast even though it was included in the rate! In the standard rooms there's only a kettle, no coffee machine so if you want to make coffee in the room make sure to get the deluxe or superior room!

    The location was perfect! The room was quiet and all we heard were the birds outside! Very comfy beds!! The staff was attentive and the neighborhood was safe! Lots of places to eat!! The roof top living room is very relaxing and has a nice view!

    Stayed in November 2016

  • Reviewed: 11 October 2018

    8.8
    Do quarto
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Local do café da manhã

    Do quarto

    Stayed in September 2018

  • Reviewed: 3 September 2018

    9.6
    Staff were very helpful and courteous
    • Solo traveller
    • Luxury Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast area was very congested

    Staff were very helpful and courteous

    Stayed in September 2018

  • Reviewed: 7 August 2018

    9.2
    A great place to stay
    • Leisure trip
    • Solo traveller
    • Luxury Double Room
    • Stayed 6 nights
    • Submitted via mobile

    The breakfast is ok, not great but it’s temporary until the restaurant downstairs can open again.

    I liked the location, the staff & the room

    Stayed in July 2018

  • Reviewed: 21 July 2018

    8.3
    Location, cost/benefit ratio, free parking, breakfast...
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Amenities for the bathroom

    Location, cost/benefit ratio, free parking, breakfast included, cleanness, good shower and spacious room

    Stayed in July 2018

  • Reviewed: 18 June 2018

    7.5
    It's location to Paulista Ave.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were tight and the elevator were slow.

    It's location to Paulista Ave. All employees I encountered are excellent English speakers.

    Stayed in June 2018

  • Reviewed: 8 June 2018

    10
    Fantastic hotel!
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Fantastic hotel!!!

    Stayed in June 2018

  • Reviewed: 20 May 2018

    9.2
    It was a good stay.
    • Leisure trip
    • Family with young children
    • Basic Triple Room
    • Stayed 1 night

    The breakfast was with very few options.

    Very good size room for a family.

    Stayed in April 2018

  • Reviewed: 10 March 2018

    9.2
    Location
    • Business trip
    • Solo traveller
    • Luxury Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Location

    Stayed in March 2018

  • Reviewed: 22 January 2018

    9.2
    Spacious room
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 3 nights

    Spacious room Location

    Stayed in January 2018

  • Reviewed: 6 January 2018

    10
    Have stayed here many times
    • Couple
    • Luxury Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Property has nice pool, gym and is a well kept property

    Stayed in January 2018

  • Reviewed: 5 January 2018

    7.1
    Good place to stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Poor wi-fi.

    Safe location in San-Paulo, no marginals in area. 10 minutes walk to central avenue Paulista.

    Stayed in January 2018

  • Reviewed: 29 August 2017

    7.9
    This hotel is a good value for money.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 7 nights

    Breakfast can improve.

    Great and safe location. Valet service very efficient.

    Stayed in August 2017

  • Reviewed: 21 August 2017

    7.1
    the breakfast was just the usual things, in a less than...
    • Solo traveller
    • Luxury Double Room
    • Stayed 3 nights

    the breakfast was just the usual things, in a less than average quality

    Stayed in August 2017

  • Reviewed: 2 August 2017

    8.3
    Location
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    Standard room WIFI is very slow. Only on DELUXE rooms have 2MB WIFI Breakfast can be better.

    Location

    Stayed in July 2017

  • Reviewed: 14 May 2017

    6.7
    Not a place to return
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Rough staff Poorest internet ever Poor conference room

    Location

    Stayed in May 2017

  • Reviewed: 8 May 2017

    10
    Perfect!!!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent experience!!! No complains at all!

    Stayed in May 2017

  • Reviewed: 24 April 2017

    7.1
    No much options
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No much options

    Stayed in April 2017

  • Reviewed: 15 March 2017

    6.3
    Breakfast was very good!
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    A pity that complementary tea/coffee was not provided in the room each day - I had to ask for it (two days).

    Breakfast was very good!

    Stayed in March 2017

  • Reviewed: 25 January 2017

    7.5
    Everything
    • Solo traveller
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Still they didn't return back my deposit amount to the credit card

    Everything

    Stayed in January 2017

  • Reviewed: 14 November 2016

    7.9
    Lights in the room, air conditioner
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Lights in the room, air conditioner

    Stayed in November 2016

  • Reviewed: 3 November 2016

    8.8
    Slow wifi.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Slow wifi.

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 4 December 2015

    10
    Comfy, stylish accommodations with a most helpful, friendly...
    • Leisure trip
    • Couple

    Comfy, stylish accommodations with a most helpful, friendly staff. Close to Paulista Ave, and all manner of eateries, shopping and a great park. Close to a subway station, yet not too far of a walk to many churches and monasteries. A fine place to come home to after a day of site-seeing. Highly recommended!

  • Reviewed: 31 October 2015

    6.3
    My credit card was debited twice.
    • Leisure trip
    • Solo traveller

    My credit card was debited twice. I have still not been refunded. I regard this dishonesty as totally unacceptable, and will never use Booking.com again.

  • Reviewed: 11 October 2015

    8.8
    The people and service were excellent.
    • Leisure trip
    • Family with older children

    The bathrooms were a bit tight for my 6'3" husband and son but it was still doable.

    The people and service were excellent. We liked the breakfast. We especially liked the fact that they had a 2 bedroom suite for traveling with older children.

  • Reviewed: 15 April 2015

    8.3
    As we complained about the smoking room we got, we have...
    • Leisure trip
    • Couple

    On booking.com you can read that the hotel is offering a free city trip in São Paulo every Sunday by bus but it`s important to know that you have to book this in advance. So unfortunately we couldn`t make this tour. Wlan didn`t work well.

    As we complained about the smoking room we got, we have received an upgrade to a bigger non-smoking room.

  • Reviewed: 17 March 2015

    8.3
    Luxury room small but very confy and location safe and close...
    • Leisure trip
    • Family with young children

    The buffet lunch at restaurant of the hotel is good Saturday lunch dejo ada spécial but a bit expensive

    Luxury room small but very confy and location safe and close to a bakery shop restaurant "Bagueterie" very handy to grab some nice savoury and sweat things and eat it your room.

  • Reviewed: 14 March 2015

    8.8
    Roof terrace, pool and gym.
    • Leisure trip
    • Solo traveller

    The wifi wasn't great. Unable to use Skype. For a business hotel I would have expected better wifi. There was an option to upgrade to a higher service but I think this should be included.

    Roof terrace, pool and gym. Great location with large rooms.

  • Reviewed: 23 January 2015

    7.5
    Very good location (walk distance to restaurant, bars,...
    • Leisure trip
    • Solo traveller

    Bed sheet was not changed daily. WLAN very slow. Sparely breakfast.

    Very good location (walk distance to restaurant, bars, supermarket, etc.). Refurnished rooms. Valet (car parking service). Discreet staff.

  • Reviewed: 6 January 2015

    7.9
    there was a blackout in the area and noone from the hptel...
    • Leisure trip
    • Couple

    there was a blackout in the area and noone from the hptel staff came to offer any help or informayion and this is not what it should happen in a 4stars hotel

  • Reviewed: 17 May 2016

    7.5
    Good breakfast Great location
    • Business trip
    • Solo traveller

    The tab in bathroom was leaking

    Good breakfast Great location

  • Reviewed: 17 May 2016

    7.5
    Location
    • Business trip
    • Couple

    Breakfast was desorganized

    Location

  • Reviewed: 10 April 2016

    10
    Very peacefull and clean room
    • Leisure trip
    • Couple

    Very peacefull and clean room

  • Reviewed: 7 April 2016

    8.3
    Localization
    • Leisure trip
    • Couple

    Cleanliness and facilities with problems such as bathroom etc..

    Localization

  • Reviewed: 23 March 2016

    10
    Peacefull place , roons are clean and new furniture , wood...
    • Leisure trip
    • Family with older children

    Peacefull place , roons are clean and new furniture , wood floor without dust .

  • Reviewed: 25 February 2016

    5.4
    Poor breakfast
    • Business trip
    • Solo traveller

    Poor breakfast Bathroom Maintence

  • Reviewed: 18 January 2016

    7.5
    Location
    • Business trip
    • Solo traveller

    None

    Location

  • Reviewed: 4 January 2016

    7.5
    great location
    • Leisure trip
    • Solo traveller

    living room not sweep properly

    great location

  • Reviewed: 3 January 2016

    7.9
    Servico de transfer
    • Leisure trip
    • Solo traveller

    Valor da diaria

    Servico de transfer

  • Reviewed: 24 November 2015

    9.6
    Great location, close to Paulista Avenue, bars and...
    • Leisure trip
    • Solo traveller

    Great location, close to Paulista Avenue, bars and restaurants. Free parking

  • Reviewed: 27 October 2015

    8.3
    Breakfast was limited to the basics and the waiters...
    • Leisure trip
    • Couple

    Breakfast was limited to the basics and the waiters didn't speak any English. Ordering an egg sunny side up proofed to be impossible.

  • Reviewed: 20 October 2015

    8.8
    Da comida do room service
    • Business trip
    • Solo traveller

    Da comida do room service

  • Reviewed: 3 October 2015

    7.1
    Liked the area.
    • Leisure trip
    • Group

    Liked the area. Didn't feel touristy but safe. Restaurants within walking (2 blocks) and a few minutes walk to the metro.

  • Reviewed: 10 September 2015

    8.8
    O restaurante do hotel estava fechado no final de semana...
    • Leisure trip
    • Couple

    O restaurante do hotel estava fechado no final de semana (prolongado)

  • Reviewed: 30 August 2015

    8.3
    Bathroom is too small.
    • Solo traveller

    Bathroom is too small. Internet is bad.

  • Reviewed: 25 August 2015

    7.9
    Confort, Location
    • Leisure trip
    • Solo traveller

    N/A

    Confort, Location

  • Reviewed: 23 August 2015

    7.9
    Very helpfull staff.
    • Leisure trip
    • Solo traveller

    Very helpfull staff. Nice location. Friendly taxi drivers always ready to help at the hotel entrance.

  • Reviewed: 17 May 2015

    10
    Excellent
    • Leisure trip
    • Solo traveller

    Excellent

  • Reviewed: 7 April 2015

    9.6
    The staff is very helpful, breakfast is very complete, rooms...
    • Leisure trip
    • Group

    The staff is very helpful, breakfast is very complete, rooms are spacious and comfortable, location of the hotel

  • Reviewed: 23 January 2015

    9.2
    Well organized excursion on Sunday.
    • Leisure trip
    • Group

    Breakfast very simple.

    Well organized excursion on Sunday.

There are also 44 reviews without text. These impact the overall review score.

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