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Reviews of Transamerica Prime International Plaza 4 stars

Alameda Santos, 981, Jardim Paulista, Sao Paulo, CEP 01419-001, Brazil

#156 of 516 hotels in Sao Paulo

Guests' Choice

Review score

Based on 1422 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.1

  • Location

    9.3

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    7.7

  • Free WiFi

    6.7

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Showing 1 - 74

  • Reviewed: 15 September 2018

    9.2
    Transamerica Prime - Alameda Santos
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    I didn't like the staff at breakfast - Very unfriendly. We were asked to leave in a very rude way. And the place would need some curtains or something because it is very noisy and unpleasant despite the view of the garden. The food was ok, but for the location and price of the hotel, it could offer a little bit more.

    The location and the view from my window. Parking was paid but it was very reasonable! Cleanliness.

    Stayed in September 2018

  • Reviewed: 25 June 2018

    2.9
    Te only reasonable thing was the gym.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Weather was cold and had no heating! Water temperature was low. WiFi didn’t work properly. Staff kind of was not happy with my complaint. Rooms are old same as overall facility.

    Te only reasonable thing was the gym.

    Stayed in June 2018

  • Reviewed: 14 May 2018

    5.8
    A basic hotel for a short holiday near Paulista and Ibirapuera
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights

    - Everything is on the tight side (small room, TV, window,...) - Staff at reception not particularly friendly - Debris (perhaps from some maintenance) outside the elevator stayed for two days

    - Good location for visiting around MASP, Paulista Avenue and Ibirapuera. - Breakfast is good (though boring if staying for more than two days)

    Stayed in April 2018

  • Reviewed: 30 April 2018

    7.9
    It was OK, nothing special.
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 6 nights

    Room was a bit stuffy. For example after Gym there wasn't any place to dry your workout wear and there were no air circulation in the room.

    Gym and Pool area.

    Stayed in April 2018

  • Reviewed: 27 April 2018

    6.7
    good location but thats it...
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    only the location is ok the hotel and its facilities are very old and all should be renovated. value for money very low....

    only the location is ok the hotel and its facilities are very old and all should be renovated. value for money very low....

    Stayed in April 2018

  • Reviewed: 10 April 2018

    9.6
    Amazing
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    Nothing.

    Breakfast is good. The hotel is really close to the Av Paulista and it is in a safe area. Room is clean and tidy, staff is friendly and helpful. best hotel in my journey.

    Stayed in April 2018

  • Reviewed: 26 March 2018

    8.3
    Good Location over all satisfied with Hotel
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 4 nights

    though the room size was good but bathroom was very small in one of the rooms Airconditiong gave problem. Hotel is old and need to be updated in few things.

    Location was good staff was Helpfull

    Stayed in March 2018

  • Reviewed: 20 February 2018

    5.4
    Location it’s the best value the property has
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The beds are really bad and need to be replaced urgently. The room service and other staff start knocking at your door at 8 am , very annoying. The Bathroom it’s just ok but the shower is narrow and uncomfortable

    Location it’s the best value the property has

    Stayed in February 2018

  • Reviewed: 12 December 2017

    8.8
    Great Stay! Great value for money!
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Exceptional location( minimarket, pharmacy, shopping mall, laundry services, great hairdressers, manicure and pedicure, Starbucks and lots of restaurants and fast food chains within 2 blocks; Nice, spacious, comfortable, silent and well-equipped room, with everything you need for a relaxing and joyful stay. The mini kitchen is a big plus! You must visit The View restaurant located on the top floor. The city view is breathtaking, especially during Sunset. Delicious cocktails. Reception staff is friendly and helpful. Manager Claudia, very approachable and accommodating. I had a great time and I will definitely come back next year!

    Stayed in December 2017

  • Reviewed: 5 December 2017

    9.2
    Fantastic time in Sao Paulo wher we always enjoy the best restaurants in Brazil
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    During booking I had clearly asked for 2 separate beds, but we were assigned a room with king bed.

    The location is great with lots to do close to the hotel and Jardins neighborhood. Staff is extremely friendly and helpful at any time. Free parking is a great add on.

    Stayed in December 2017

  • Reviewed: 22 November 2017

    8.3
    Great location, friendly staff, good breakfast good lifts...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Great location, friendly staff, good breakfast good lifts and spacious room. Rooms tired and in need of makeover, hall carpets well worn, coffee maker but no coffee, tea or creamer sachets like other hotels. Plates and cups provided but no dish cloth or drying up cloth. But for the price you have to make allowances.

    Great location, friendly staff, good breakfast good lifts and spacious room.

    Stayed in November 2017

  • Reviewed: 17 September 2017

    10
    I enjoyed the stay
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    breakfast could be more beautyfull arranged as well the breakfast room

    easy communication and service is great, always friendly, helped fast and solved requests quickly

    Stayed in August 2017

  • Reviewed: 11 September 2017

    7.5
    This hotel is good value for money with a great location for...
    • Business trip
    • Solo traveller
    • Luxury Double Room
    • Stayed 5 nights

    This hotel is good value for money with a great location for work. I only do not like the breakfast...it is very basic and the quality is a poor comparing to other hotels with same value for money proposition...I usually go Starbucks in the mornings for my tea...

    Stayed in August 2017

  • Reviewed: 10 September 2017

    5.8
    Great neighborhood
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool was under maintenance. This was very annoying as we purposefully booked under the impression there was a pool. When I asked about why this wasn't stated on booking, they just said sorry. I thought at least they would offer some form of reimbursement. Breakfast was relatively poor, no fresh juice, old bread. Towels in room were not clean, and the bathroom fan did not work.

    Great neighborhood

    Stayed in September 2017

  • Reviewed: 9 September 2017

    8.8
    A comfortable and welcoming place to stay in a great location of the city.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The pool was closed for renovations and this was a big disappointment. We likely would have booked a different property if we had known. Breakfast was ok, but lacked options.

    The room was a good size and was clean and comfortable. The staff was top notch - friendly, knowledgeable, and accommodating. The fitness centre was big and had everything needed for a substantial workout.

    Stayed in September 2017

  • Reviewed: 30 May 2017

    7.5
    Good Hotel, Fair Price, Better Location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights

    The gym equipment was OK - or at least it got the job done. The Wifi was slow. The weather was rainy so I didn't get a chance to swim. And the traffic in Sao Paulo is always bad. It makes LA look good.

    The hotel is a block off of Paulista Avenue, the street where museums (MASP) and shops and demonstrations occur. The hotel was clean, the staff spoke English (vital for a non-Portuguese speaker.) and it was convenient. It was not the Ritz, nor the Intercontinental, but neither did it cost as much. So it was a good value. And the breakfast! Also - try to grab a drink at the View Bar up on the roof.

    Stayed in May 2017

  • Reviewed: 29 May 2017

    9.6
    Good stay in Brazil.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Not much - As in all of South America, the shower was big but the rest of the bathroom was small.

    Very good breakfast, lots of variety. Several good restaurants nearby. Room was a pretty good size. Bed was comfortable. Safe neighborhood. Great views from the bar on the roof.

    Stayed in May 2017

  • Reviewed: 24 March 2017

    10
    The location was fantastic.
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 5 nights

    The location was fantastic. Having taxi's constantly there, so you did not need to worry about trying to flag one down, was a bonus. The staff were really friendly and helpful. Definitely book here again.

    Stayed in March 2017

  • Reviewed: 27 February 2017

    10
    Fantastic hotel, great location.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    We had a great stay. We particularly loved the sunny outdoor pool area and the panoramic views across the city from our room. The hotel was super-clean and the staff really friendly and helpful.

    Stayed in February 2017

  • Reviewed: 17 February 2017

    10
    Focus on What u have not What you dont have
    • Leisure trip
    • Solo traveller
    • Luxury Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I had a wonderfull time in sao Paulo and cant think of anything thats negative acctually

    I had a suite top floor and Im very satesfied. Not so expensive and its not a 5 star but the pool, balcony, rooftop bar and staff were all very good. Girl in reception daytime with short hair, very friendly and proffessional, very good english. I will come back one day 😊

    Stayed in February 2017

  • Reviewed: 31 January 2017

    9.2
    Comfortable, great location, 24h room service.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Internet is utter garbage, along with all other Transamerica hotels. If you expect to get some work done from your room, think again, as small as it may be. They have an "ironing room" on the 3rd floor that looks like a cage - it's small, with no proper ventilation. The iron itself is pretty bad, too. The central air conditioner is far from strong enough. It may be fine for 5AM but I won't handle a warm day or night, no way.

    Comfortable, great location, 24h room service.

    Stayed in January 2017

  • Reviewed: 1 September 2018

    5.8
    Standard
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The breakfast is too poor quality. The check in and check out takes so long time.

    Location

    Stayed in August 2018

  • Reviewed: 25 August 2018

    7.1
    location is great and view bar on the top
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights

    internet is always cancelled one day before check out

    location is great and view bar on the top

    Stayed in August 2018

  • Reviewed: 18 August 2018

    8.8
    It was nice✨
    • Family with young children
    • Standard Twin Room
    • Stayed 15 nights
    • Submitted via mobile

    The pool was not heated. The gym and the sauna was close at 10pm everyday:(

    The breakfast and the hotel location.

    Stayed in August 2018

  • Reviewed: 7 May 2018

    10
    The perfect location and a great hotel
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The perfect location and a great hotel

    Stayed in May 2018

  • Reviewed: 22 April 2018

    7.1
    Great Location!!!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The Computer for guest's use at the Lobby is old and slow. Monitor must be changed as soon as possible - terrible resolution.

    Location!

    Stayed in March 2018

  • Reviewed: 15 April 2018

    10
    Estacionamento n incluso
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Estacionamento n incluso

    Stayed in April 2018

  • Reviewed: 31 March 2018

    5.8
    Ok but far from great. The pool is still nice though.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights

    Hotel is outdated. I've stayed here 15 years ago for the first time and everything is exactly the same.

    Stayed in March 2018

  • Reviewed: 28 February 2018

    7.9
    Friendly staff
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Old furniture and ac

    Friendly staff

    Stayed in February 2018

  • Reviewed: 21 February 2018

    10
    I like it nice area
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Super

    Stayed in February 2018

  • Reviewed: 9 January 2018

    7.5
    Location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom

    Location

    Stayed in December 2017

  • Reviewed: 17 November 2017

    7.9
    Good.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    there was no ashtray in my room. even though I booked a Smokers Room

    Stayed in November 2017

  • Reviewed: 16 November 2017

    8.8
    Wifi was too bad!
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    Wifi was too bad! Too slow! but for the rest the hotel was really nice and the stuff TOP!

    Stayed in November 2017

  • Reviewed: 8 October 2017

    10
    If I côme bàck it will be in Transamerica.
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Stuff was very helpful, location is in good neiborghood, breakast among best ever.

    Stayed in October 2017

  • Reviewed: 3 September 2017

    5.8
    The wifi was terrible and they did not make any effort to...
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The wifi was terrible and they did not make any effort to fix it. The breakfast too was sub standard. Won't recommend it

    Stayed in September 2017

  • Reviewed: 24 August 2017

    9.6
    Good location and just one block to Avenue Paulista!
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 3 nights

    Good location and just one block to Avenue Paulista!!!

    Stayed in August 2017

  • Reviewed: 6 August 2017

    7.5
    Great option
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Good people working there, very helpful! Good breakfast

    Stayed in July 2017

  • Reviewed: 7 July 2017

    6.7
    Slow Wifi. Unable to work by remote.
    • Business trip
    • Solo traveller
    • Luxury Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Very bad wifi. Unable to work on computer. Do not stay here if you need internet access. Strong smell of chemicals in bathroom. Not pleasant.

    Stayed in July 2017

  • Reviewed: 22 June 2017

    9.6
    Nice breakfast.
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    No provision for body massage.

    Nice breakfast.

    Stayed in May 2017

  • Reviewed: 4 May 2017

    5.4
    High rate comparing with the level of the hotel
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    High rate comparing with the level of the hotel

    Stayed in April 2017

  • Reviewed: 2 February 2017

    3.8
    Deprê
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Stayed in February 2017

  • Reviewed: 19 January 2017

    7.1
    Covenient location, central to shops and restaurants
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Air conditioning noisy and impossible to control. Impossible to access wi-fi

    Breakfast good Staff very friendly and helpful Ease of Parking

    Stayed in January 2017

  • Reviewed: 1 January 2017

    7.5
    The ac was not working properly.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The ac was not working properly.

    Stayed in January 2017

  • Reviewed: 11 November 2016

    7.5
    Staff very friendly and helpful when needed.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    Staff very friendly and helpful when needed. Good location.

    Stayed in November 2016

  • Reviewed: 21 October 2016

    3.3
    No business center available and air conditioning didn't...
    • Business trip
    • Solo traveller
    • Luxury Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No business center available and air conditioning didn't work.

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 April 2016

    8.8
    Location very good.
    • Business trip
    • Solo traveller

    There is room for improvement when it comes to cleanliness in the bathrooms.

    Location very good. Friendly staff. Suitable for longer stay. You walk to a lot of places without the danger everybody keeps talking about in Sao Paulo.

  • Reviewed: 18 March 2016

    4.6
    Good location, nice pool, thats about it.
    • Leisure trip
    • Solo traveller

    They forgot to charge me something and decided to do that three weeks after i checked out, without informing me before. When i emailed them i never received any sort of answer.

    Good location, nice pool, thats about it.

  • Reviewed: 30 September 2015

    7.1
    Only the reception staff spoke a "little" english.
    • Business trip
    • Couple

    Only the reception staff spoke a "little" english. All the other did not speak at all! It was impossible to communicate. Breakfast could be improved a lot.

  • Reviewed: 31 August 2015

    7.5
    Comfortable rooms and great location.
    • Business trip
    • Solo traveller

    My wifi didn't work, which is critical for me, and staff wasn't very responsive. Finally on 2nd night they offered to change room but were pretty grumpy about it. I've had better breakfast at cheaper hotels - not staying again.

    Comfortable rooms and great location. Awesome roof-top bar.

  • Reviewed: 27 August 2015

    7.5
    Excellent location opposite with fastfood and Starbucks on...
    • Business trip
    • Solo traveller

    Shower ran out of hot water mid-morning every day. WiFi ran out of speed every evening. No comfortable area to sit and relax or get snack/drinks. Roof-top bar restaurant limited opening hours, cover charge for the pleasure of listening to loud piano music, poor service to find no free table in restaurant. Not suited for single dining.

    Excellent location opposite with fastfood and Starbucks on the doorstep. Easy walking to good shopping. Very nice pool area and gym. Friendly staff at reception.

  • Reviewed: 14 July 2015

    8.3
    The staff there are very nice, and willing to help customers.
    • Business trip
    • Solo traveller

    Bad WIFI, I couldn't connect on internet in the room. And the breakfast never change.

    The staff there are very nice, and willing to help customers. The location was a superise to me.

  • Reviewed: 16 March 2015

    9.6
    Outstanding Location next to Ave Paulista, MASP, Metro, etc.
    • Business trip
    • Group

    I made an extension reservation for 2 extra days. This seemed very complex for the weekend male deskman.

    Outstanding Location next to Ave Paulista, MASP, Metro, etc. Good business hotel. Excellent reception staff on first check in..the lady accommodated the two and some changes perfectly. Nice breakfast

  • Reviewed: 22 May 2016

    8.3
    Location good.
    • Leisure trip
    • Solo traveller

    Breakfast poor. TV very small and not enough English channels and cannot make English subtitles.

    Location good. Wifi Good.

  • Reviewed: 28 April 2016

    5.0
    Room not comfortable
    • Leisure trip
    • Solo traveller

    Room not comfortable A C was horrible inspire of changing rooms Wifi has to. E reset every time you left the hotel

  • Reviewed: 28 April 2016

    10
    Room was very clean,big and nice.
    • Business trip
    • Solo traveller

    Room was very clean,big and nice. Service was great

  • Reviewed: 16 April 2016

    8.3
    TV control did not work
    • Business trip
    • Solo traveller

    TV control did not work

  • Reviewed: 3 April 2016

    9.6
    Yes
    • Leisure trip
    • Couple

    The newspaper Folha de São Paulo is sold instead of offered as a courtesy

    Yes

  • Reviewed: 20 February 2016

    8.3
    room was hot, air-condition is too low, complained about it
    • Leisure trip
    • Solo traveller

    room was hot, air-condition is too low, complained about it

  • Reviewed: 4 February 2016

    10
    Great location - friendly staff - comfortable stay
    • Business trip
    • Solo traveller

    That I had to return before the main carnival

    Great location - friendly staff - comfortable stay

  • Reviewed: 2 January 2016

    8.8
    The room is great and the location in perfect!
    • Leisure trip
    • Couple

    The air conditioner wasn't working properly and the breakfast buffet is a bit bare.

    The room is great and the location in perfect!

  • Reviewed: 20 November 2015

    7.9
    Identical to all others in this category, good fair price,...
    • Business trip
    • Solo traveller

    Identical to all others in this category, good fair price, nice breakfast, very nice location, with everything around.

  • Reviewed: 28 October 2015

    10
    Excellent staff, very clean and would recommend
    • Business trip
    • Solo traveller

    None

    Excellent staff, very clean and would recommend

  • Reviewed: 29 September 2015

    8.3
    The friendliness of the staff
    • Business trip
    • Group

    The rooms can be noisy on the lower floors;

    The friendliness of the staff

  • Reviewed: 30 August 2015

    10
    Staff courtesy, quality of beds and linen.
    • Business trip
    • Solo traveller

    None

    Staff courtesy, quality of beds and linen. Location was superb and safe. Everything was spotlessly clean.

  • Reviewed: 27 August 2015

    8.8
    Gym
    • Business trip
    • Solo traveller

    wifi log in system

    Gym

  • Reviewed: 25 August 2015

    8.3
    Great location, quiet housekeeping, cleanness.
    • Leisure trip
    • Couple

    Great location, quiet housekeeping, cleanness.

  • Reviewed: 13 August 2015

    3.8
    Close to my office location.
    • Business trip
    • Solo traveller

    A tired and dismal back packers hotel which wasn't very clean.

    Close to my office location.

  • Reviewed: 19 July 2015

    8.8
    Location and Staff.
    • Business trip
    • Solo traveller

    I would have preferred a free bar on the main level. More of a place to meet fellow travelers

    Location and Staff. Great Gym. Super location.

  • Reviewed: 10 May 2015

    8.3
    Location
    • Business trip
    • Solo traveller

    Should be single-use slippers in the room. Breakfast was absolutely limited and same during my 6 days staying. Should be better and richer

    Location

  • Reviewed: 7 May 2015

    9.5
    Staff and location.
    • Business trip
    • Solo traveller

    Poor Internet connexion!

    Staff and location.

  • Reviewed: 27 April 2015

    5.4
    Good location, breakfast, gym and swimming pool
    • Business trip
    • Solo traveller

    Wifi is really really bad. Impossible to work through the computer. Just mobile devices.

    Good location, breakfast, gym and swimming pool

  • Reviewed: 27 April 2015

    7.5
    The good location and helpful staff, also nice outdoor...
    • Leisure trip
    • Couple

    The good location and helpful staff, also nice outdoor swimming pool.

  • Reviewed: 9 April 2015

    7.9
    Staff helpful.
    • Business trip
    • Solo traveller

    Could do with a bit of modernising of the rooms

    Staff helpful. Location close to Avenida Paulista.

  • Reviewed: 6 April 2015

    9.2
    Good location.
    • Business trip
    • Solo traveller

    Good location. Pool/

There are also 43 reviews without text. These impact the overall review score.

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