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Reviews of Tryp São Paulo Itaim Hotel 4 stars

Rua Manuel Guedes, 320, Itaim Bibi, Sao Paulo, CEP 04536-070, Brazil

#234 of 516 hotels in Sao Paulo

Guests' Choice

Review score

Based on 904 hotel reviews

8.0

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    9.2

  • Facilities

    7.5

  • Staff

    8.1

  • Value for money

    7.3

  • Free WiFi

    6.5

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Showing 1 - 49

  • Reviewed: 29 March 2018

    5.0
    The hotel is located in a very nice area, in a walking...
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 4 nights

    The hotel is not clean, the buttons of the elevator are dirty, the room has a weird smell, the soap was very sticky

    The hotel is located in a very nice area, in a walking distance from bars and restaurants.

    Stayed in March 2018

  • Reviewed: 8 February 2018

    7.1
    We have been guests at the hotel before and staff has always...
    • Couple
    • Premium Room with Queen Bed
    • Stayed 3 nights

    We feel like the facilities are getting old and need to be renewed. Floor needs to be dusted, breakfast was average.

    We have been guests at the hotel before and staff has always been great.

    Stayed in February 2018

  • Reviewed: 10 December 2017

    6.3
    Location - nice area of Sao Paulo with restaurants nearby
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very slow service at check-in - slower than a snail 15-20 mins each guest. Shower door broken and very narrow - twin room but with water / cups etc for one person. Breakfast expensive and small bottle of water BRL15 about 5 dollars

    Location - nice area of Sao Paulo with restaurants nearby

    Stayed in December 2017

  • Reviewed: 17 June 2017

    8.8
    One of the nicest stays in Sao Paulo so far
    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 1 night

    I did not find the hotel on the first place, because there are other hotels with similar names around. Watch out and use your GPS to arrive without problems.

    The staff was extremely friendly and gave a lot of tips regarding dining and lunch. Location is great and neighborhood is safe and quiet. The room we stayed was very nice and clean, good beds and clean bathroom. The hairdryer was a little bit old but did its job without problems. Wifi in the room was fast.

    Stayed in May 2017

  • Reviewed: 8 January 2017

    8.8
    Good value for money in great location.
    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It could be refurbished, simple things like an iron in the room are common around the world but missing here, the mini bar is more expensive than elsewhere comparable.

    Great location and all essentials for fair money included.

    Stayed in January 2017

  • Reviewed: 27 December 2016

    7.1
    Nice hotel - poor administration
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 6 nights
    • Submitted via mobile

    Close proximity to a bar with late night licence! Poor administration of the bill at check out meant a pain in the ass and trying to explain they had pre-authorised twice!

    Good location for my trip / safe and easy access.

    Stayed in December 2016

  • Reviewed: 21 September 2016

    7.5
    Good value for money but extremely poor staff
    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Staff! Doesn't speak English and has no clue of nothing, all room reservations got mixed up, no taxi booking worked the way it should! 3 couples got the SAME room assigned, never had that, not even in a hostel. When telling them they were super confused and didnt actually know what to do.

    Great location, many nice restaurants and shops around the corner. If you happen to get a cheap deal go for it, the rooms are clean but the bathrooms are at least 30 years old. Dont book a premium room, they are just as small as the standard rooms, the only difference is that you have an ironer and a water boiler there.

    Stayed in September 2016

  • Reviewed: 16 May 2018

    8.3
    Nice Personnel and nice view from the room
    • Business trip
    • Group
    • Premium Room with Queen Bed
    • Stayed 13 nights

    Very poor wifi

    Nice Personnel and nice view from the room

    Stayed in April 2018

  • Reviewed: 6 May 2018

    7.9
    Location
    • Business trip
    • Couple
    • Premium Room with Queen Bed
    • Stayed 8 nights
    • Submitted via mobile

    Terrible WiFi.

    Location

    Stayed in May 2018

  • Reviewed: 22 April 2018

    6.7
    Location is very good
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 4 nights

    wifi was too slow

    Location is very good

    Stayed in April 2018

  • Reviewed: 9 April 2018

    10
    Faster free wifi,
    • Business trip
    • Solo traveller
    • Premium Room with Queen Bed
    • Stayed 2 nights

    Faster free wifi,

    Stayed in April 2018

  • Reviewed: 10 March 2018

    7.5
    Nice hotel, nice room, great location
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Noisy

    Nice hotel, nice room, great location

    Stayed in March 2018

  • Reviewed: 2 March 2018

    7.9
    Location
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Price

    Location

    Stayed in March 2018

  • Reviewed: 13 December 2017

    4.2
    A trial stay to avoid a next one
    • Business trip
    • Solo traveller
    • Premium Room with Queen Bed
    • Stayed 1 night
    • Submitted via mobile

    Cleanless, room decoration, poor air conditioner, poor and expensive breakfast

    Location

    Stayed in December 2017

  • Reviewed: 6 November 2017

    7.9
    Very good stay The hotel served our purpose which was a long weekend in São Paulo Lived the location
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Seems a little decadent could be spruced up a bit more

    Location

    Stayed in November 2017

  • Reviewed: 16 October 2017

    10
    The neighborhood is very nice and safe!
    • Leisure trip
    • Couple
    • Premium Room with Queen Bed
    • Stayed 2 nights
    • Submitted via mobile

    The rain

    The neighborhood is very nice and safe!

    Stayed in October 2017

  • Reviewed: 27 September 2017

    6.7
    The pleasure was spoiled by the administratve confusion and lack of profissionalism.
    • Leisure trip
    • Couple
    • Premium Room with Queen Bed
    • Stayed 3 nights
    • Submitted via mobile

    The confusion made with my payment, annoying my guests very much!

    Stayed in September 2017

  • Reviewed: 2 July 2017

    5.0
    Location
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Services, old structure

    Location

    Stayed in July 2017

  • Reviewed: 9 June 2017

    7.5
    Great location wit good price.
    • Business trip
    • Group
    • Premium Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Had trouble with keys. At first it would not work with the elevator and room. Had to go back to front desk to get new ones.

    Stayed in June 2017

  • Reviewed: 3 June 2017

    7.1
    very good
    • Business trip
    • Solo traveller
    • Premium Room with Queen Bed
    • Stayed 5 nights

    some of the staff at the reception dont speak Eng

    location, breakfest, view, bed, bathroom

    Stayed in June 2017

  • Reviewed: 1 May 2017

    5.4
    Just ok
    • Leisure trip
    • Couple
    • Premium Room with Queen Bed
    • Stayed 1 night
    • Submitted via mobile

    Noisy street, noisy room near elevator.

    Comfortable bed

    Stayed in April 2017

  • Reviewed: 5 April 2017

    5.0
    Location
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    only cold water available when taking a shower

    Location

    Stayed in April 2017

  • Reviewed: 10 February 2017

    3.3
    a complete disaster.
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights

    a complete disaster. I left one day earlier

    Stayed in February 2017

  • Reviewed: 26 December 2016

    9.6
    Bed
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Bed Closet Breakfast Fast service

    Stayed in December 2016

  • Reviewed: 6 December 2016

    7.5
    Nice location and clean
    • Leisure trip
    • Couple
    • Premium Room with Queen Bed
    • Stayed 2 nights
    • Submitted via mobile

    Price

    Hair dryer Room service Room size

    Stayed in December 2016

  • Reviewed: 7 November 2016

    7.1
    Check-in and check-out were quick and easy.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights

    Rooms were a bit dark and felt much smaller than expected.

    Check-in and check-out were quick and easy.

    Stayed in November 2016

  • Reviewed: 7 September 2016

    6.7
    Well located, average comfort in room
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff could be more friendly. Rooms a bit more illuminated and cleaner.

    Breakfast is good and well served. Location is excellent.

    Stayed in September 2016

  • Reviewed: 30 August 2016

    7.9
    Leisure in a Business Hotel
    • Leisure trip
    • Couple
    • Premium Room with Queen Bed
    • Stayed 3 nights
    • Submitted via mobile

    Check-in was very slow.

    Breakfast was impressive.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 May 2016

    6.5
    Location, breakfast, room
    • Business trip
    • Solo traveller

    Wifi is terrible They did not allow early check in for two hours even though they had rooms available, a common courtesy in hotels

    Location, breakfast, room

  • Reviewed: 10 April 2016

    5.0
    Location is awesome, beds are quite comfortable and...
    • Business trip
    • Family with older children

    Staff was poorly trained, air conditioning broke in the middle of the night and sheets weren't properly cleaned.

    Location is awesome, beds are quite comfortable and breakfast was nice.

  • Reviewed: 22 January 2016

    9.2
    Walking distance to lots of nice restaurants and shops
    • Leisure trip
    • Couple

    Although the location is quiet there is not much sound proofing in the rooms / corridors Air con unit a bit temperamental

    Walking distance to lots of nice restaurants and shops Location very safe and secure Great value for money

  • Reviewed: 18 December 2015

    6.7
    The personnel is kind
    • Business trip
    • Solo traveller

    The Rooms are old. ´There's only a couple of Irons in the Hotel. If you arrive early, then you Need to wait a lot for an available.

    The personnel is kind

  • Reviewed: 14 December 2015

    8.3
    Excellent staff and location - plenty of nice restaurants...
    • Business trip
    • Solo traveller

    Bathrooms could be bigger

    Excellent staff and location - plenty of nice restaurants and coffee shops around. Great for a night stroll after a long day at work

  • Reviewed: 19 November 2015

    9.2
    Comfortable and welcoming hotel.
    • Business trip
    • Couple

    Comfortable and welcoming hotel. Safe location to stroll around with great restaurants and bars a block away. Especially liked Santo Grao, Vaca Veja and Nagayama.

  • Reviewed: 10 September 2015

    8.8
    Great staff!
    • Leisure trip
    • Couple

    Great staff! I stayed almost three weeks and they treated me as family! The hotel is not the newest but has good comfort, good service, good roof top gym and pool with view. Most of all, the location is great and price - value at the time of my booking was perfect!

  • Reviewed: 27 August 2015

    7.5
    The Hotel's Location is perfect!
    • Business trip
    • Solo traveller

    The room was Kind of old, and for the Price could be something newer.

    The Hotel's Location is perfect! you can walk to different Restaurants and nice places without any Problem.

  • Reviewed: 19 June 2015

    8.3
    The people at the desk!
    • Leisure trip
    • Group

    Breakfast was poor with food being cold & tasteless. Also our friends had free breakfast while we didn't. In doing our reservation, I don' t recall receiving that option.

    The people at the desk! Very helpful.

  • Reviewed: 22 March 2015

    7.5
    Location and Price are Great.
    • Leisure trip
    • Couple

    Free wifi limits one single device per room. This is a joke, since most people travel with more than one device and if you are not alone it gets even worse. Breakfast also had terrible coffee. The Nescafé machine is horrible, but the staff was friendly in order to make an exception for us and brew fresh coffee. It just took 3x longer than what you would expect.

    Location and Price are Great.

  • Reviewed: 9 March 2015

    8.8
    Staff is friendy, hotel at a great location, free parking.
    • Leisure trip
    • Solo traveller

    Unfortunately, my bedroom floor was dirty and stained, and I didn't feel ok walking around barefoot... The whole floor smelled funny. :(

    Staff is friendy, hotel at a great location, free parking. Breakfast had nutritional values for everything, which was a nice touch.

  • Reviewed: 17 January 2015

    6.7
    Location
    • Business trip
    • Solo traveller

    The check in process was very slow and had to do it again because they did it with the wrong name. The elevators are small and too few. But the deal breaker is how awful is their internet service. It made it almost impossible to work.

    Location

  • Reviewed: 24 April 2016

    6.7
    Location
    • Leisure trip
    • Couple

    The hotel, specially social areas, could be more clean and overall maintenance (corridors, paitings of wall, service elevators) is poor.

    Location

  • Reviewed: 31 January 2016

    9.2
    The confort of the bed and facilities are great.
    • Leisure trip
    • Couple

    The staff isn't helpful.

    The confort of the bed and facilities are great. There is great pool and gym! The breakfast is amazing

  • Reviewed: 30 January 2016

    7.5
    Very bad wifi connection
    • Business trip
    • Solo traveller

    Very bad wifi connection

  • Reviewed: 5 November 2015

    8.3
    Great location, brilliant choice for breakfast, nice size...
    • Business trip
    • Solo traveller

    Housekeeping couldn't provide a shaving kit.

    Great location, brilliant choice for breakfast, nice size room and a nice pool and gym.

  • Reviewed: 5 September 2015

    7.9
    Wifi in the room was not working properly.
    • Business trip
    • Solo traveller

    Wifi in the room was not working properly. Pointed it out to staff several times without any improvements. Had to sit in the lobby to use wifi

  • Reviewed: 1 September 2015

    7.1
    location
    • Business trip
    • Solo traveller

    room size is too small

    location

  • Reviewed: 14 June 2015

    10
    Front desk top service
    • Leisure trip
    • Couple

    Front desk top service

  • Reviewed: 10 May 2015

    6.3
    Good location
    • Business trip
    • Solo traveller

    Would deserve a some renewals and better working infrastructure,

    Good location

  • Reviewed: 16 January 2015

    9.6
    More staff members need to speak English and Spanish.
    • Business trip
    • Solo traveller

    More staff members need to speak English and Spanish.

There are also 37 reviews without text. These impact the overall review score.

Showing 1 - 49

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