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Reviews of Windsor Guanabara 4 stars

Avenida Presidente Vargas, 392, Centro, Rio de Janeiro, CEP 22071-000 , Brazil

#160 of 451 hotels in Rio de Janeiro

Guests' Choice

Review score

Based on 1081 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.5

  • Location

    8.7

  • Facilities

    8.4

  • Staff

    8.7

  • Value for money

    7.9

  • Free WiFi

    8

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Showing 1 - 58

  • Reviewed: 3 July 2018

    7.5
    Excellent localization for people that need to work in...
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I don’t know what’s happened but this last trip the internet was horrible... I can’t to work in the hotel because the internet wasn’t good.

    Excellent localization for people that need to work in downtown.

    Stayed in June 2018

  • Reviewed: 27 March 2018

    10
    Exceeded all expectations!
    • Leisure trip
    • Solo traveller
    • Executive Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    The Staff are GEMS. Very attentive & eager to assist. I got my booking.com "genius" perks without asking: I was given very early Checkin (8:00am) & late checkout (2:00pm) and a room on the 22nd (top) floor with amazing views! Location is ideal for exploring the beautiful Rio Center on foot. Lots of important landmarks here. Also: breakfast was massive. Varied & extensive.

    Stayed in March 2018

  • Reviewed: 18 February 2018

    9.2
    Walking distance to Sambodromo and Monasterio Sao Bento.
    • Leisure trip
    • Family with young children
    • Executive Triple Room with City View
    • Stayed 3 nights

    I asked several days in a row for a good pillow but nobody tried to bring any new one.

    Very modern hotel in the historical center: perfect location for us (not beach bums). You can visit many things by foot from here and metro Uruguayana is nearby. They have a pool on the terrace with view on Candelaria church and the ocean, and a small gym next to it. Breakfast is quite good with a large choice but they should make it later than 10 am on Sundays and the four days of carnival. Bedrooms are large, showers too.

    Stayed in February 2018

  • Reviewed: 19 January 2018

    9.6
    Rio days
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    In fact the area where the hotel is located is not as I expected but it was ok...I chose a hotel in downtown

    Brekfast was excellent. The beds very comfortable. People working in the hotel...very nice and kind especially Anderson in the front desk

    Stayed in January 2018

  • Reviewed: 6 January 2018

    9.6
    Fairly good
    • Leisure trip
    • Solo traveller
    • Executive Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    The staff spoke very poor English at the desk I couldn't understand them at all

    Great breakfest and good location also they have room service 24h which is great

    Stayed in January 2018

  • Reviewed: 14 December 2017

    6.3
    Location
    • Leisure trip
    • Family with young children
    • Superior Executive Family Plan
    • Stayed 1 night
    • Submitted via mobile

    - they tried to put us in a smaller room than the one booked; - windows and door are not hermetic, resulting in having mosquitos in the room. All of us got many bites, despite using repelent at night; we also found a cockroach in the hall outside our room.therefore we put a towel in the floor at the door to avoid them to come in our room. - cleaning lady opened our door at 7 in the morning when we were all sleeping. They dont have a "do not disturb" sign available to use.

    Location

    Stayed in November 2017

  • Reviewed: 6 December 2017

    8.8
    Great location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    During weekends it's hard to find anything open :)

    Best place about the property is the location. Smack the center of a the city and so many sights are walkable also the breakfast is amazing! Also they exchange money conveniently

    Stayed in December 2017

  • Reviewed: 28 August 2017

    9.2
    Excellent value for money
    • Leisure trip
    • Group
    • Executive Triple Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Perhaps the blankets could be renewed not in the best possible condition.

    Everything was as expected. An excellent value for money. Definitely recommend. Extremely professional personnel

    Stayed in August 2017

  • Reviewed: 5 March 2017

    7.9
    Amazing Rio de Janeiro
    • Leisure trip
    • Group
    • Standard Room (Internal View)
    • Stayed 1 night

    no open windows, this is a disavantage of most of the big hotels.

    pool view tasty breakfast and lunch location nearest from sambodrome, 10 minutes walk very, very good staff

    Stayed in February 2017

  • Reviewed: 10 February 2017

    4.2
    Horrible
    • Business trip
    • Solo traveller
    • Standard Room (Internal View)
    • Stayed 1 night

    Noise room, air con out of order, dirty room, terrible bed! I´m many times in Windsor Hotel in different places in Brasil, but this one is the worst, I´ll never return again, and I also did a video, showing terrible conditions inside room!!!

    Staff working properly.

    Stayed in February 2017

  • Reviewed: 22 August 2018

    9.2
    The breakfast was always the same al days
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The breakfast was always the same al days

    Stayed in August 2018

  • Reviewed: 10 August 2018

    10
    Recomendo
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nada a reclamar.

    De tudo. Especialmente do horario do late check out 14:00h

    Stayed in August 2018

  • Reviewed: 30 June 2018

    7.1
    OK stay staff very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shower pressure poor; spout not consistent; no hot water late night early morning arrival; no tissues provided

    Location value for money

    Stayed in June 2018

  • Reviewed: 16 May 2018

    10
    Good location , very polite and friendly staff. Nice brekfast.
    • Business trip
    • Solo traveller
    • Executive Room with City View
    • Stayed 2 nights

    Poor hot water pressure in the wash basin, Long time before it become hot water in the shower.

    Close to city center.

    Stayed in May 2018

  • Reviewed: 19 March 2018

    7.5
    very nice I am happy
    • Group
    • Executive Triple Room with City View
    • Stayed 8 nights
    • Submitted via mobile

    everything

    good sarvise and cleaning

    Stayed in March 2018

  • Reviewed: 7 February 2018

    8.8
    Easy access to downtown for business
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Convenient location and great staff

    Stayed in February 2018

  • Reviewed: 3 February 2018

    2.9
    Dissapointed
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The room was dirty and there were small insects in the room

    The people in the restaurant

    Stayed in January 2018

  • Reviewed: 20 January 2018

    6.7
    Unpolite staff
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Unpolite staff

    Stayed in January 2018

  • Reviewed: 10 January 2018

    10
    Quick and sweet stay.
    • Leisure trip
    • Group
    • Executive Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Location and staff.

    The location is in the center of everything. The breakfast was outstanding.

    Stayed in January 2018

  • Reviewed: 3 January 2018

    8.8
    Nice experience of the city center
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Noisy airconditioning

    Good location and bathtube

    Stayed in January 2018

  • Reviewed: 13 December 2017

    10
    It was near to Embratel.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    It was near to Embratel. Good food, good room.

    Stayed in December 2017

  • Reviewed: 3 December 2017

    7.1
    Rooftop pook
    • Business trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    English of staff was not very well leading to somewhat difficult communication

    Loved the pool and gym on the rooftop

    Stayed in December 2017

  • Reviewed: 2 October 2017

    7.9
    Nice.
    • Leisure trip
    • Family with young children
    • Executive Room with City View
    • Stayed 3 nights

    Nothing.

    All the Hotel is nice, very nice.

    Stayed in September 2017

  • Reviewed: 13 September 2017

    9.2
    I liked the room a lot
    • Business trip
    • Solo traveller
    • Standard Room (Internal View)
    • Stayed 6 nights
    • Submitted via mobile

    The price of the dinner buffet

    I liked the room a lot

    Stayed in August 2017

  • Reviewed: 2 September 2017

    9.6
    Good stay
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    A little impersonal.

    Location was great. Excellent wifi. Helpful staff.

    Stayed in August 2017

  • Reviewed: 26 April 2017

    7.5
    Staff very helpful despite language difficulty.
    • Leisure trip
    • Family with young children
    • Deluxe Room with City View
    • Stayed 2 nights

    Staff very helpful despite language difficulty. Breakfast excellent.

    Stayed in March 2017

  • Reviewed: 29 March 2017

    7.1
    The air conditioning in the room (1824) was inadequately...
    • Business trip
    • Solo traveller
    • Standard Room (Internal View)
    • Stayed 1 night

    The air conditioning in the room (1824) was inadequately installed - the AC unit was noisy and not fit to cool the room.

    Stayed in March 2017

  • Reviewed: 26 February 2017

    5.8
    Old hotel noisy rooms
    • Leisure trip
    • Group
    • Executive Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Old hotel . Noisy rooms

    Location. Breakfast was ok

    Stayed in February 2017

  • Reviewed: 10 October 2016

    5.8
    poor quality of the bed, outdated decoration and style, food...
    • Business trip
    • Solo traveller
    • Executive Triple Room with City View
    • Stayed 2 nights

    poor quality of the bed, outdated decoration and style, food at breakfast was disappointing

    Stayed in October 2016

  • Reviewed: 4 October 2016

    8.8
    Ah, as camas.
    • Leisure trip
    • Family with young children
    • Executive Triple Room with City View
    • Stayed 3 nights

    Ah, as camas... =/

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 8 April 2016

    6.3
    For doing business with any of the government entities, the...
    • Business trip
    • Group

    Except for the Food and Beverage manager who went out of his way to help, the rest of the management staff needs to learn about customer service and this include the front desk staff.

    For doing business with any of the government entities, the hotel is in a very good location and within walking distance of most places with easy access to the Metro and/or Taxis.

  • Reviewed: 27 January 2016

    7.9
    The second time around our room 501 was outstanding.
    • Leisure trip
    • Couple

    Hotel is located at the Centro - ideal place for the business people but not for tourists.It's far from shopping malls, beaches. The stores and restaurants nearby close doors at 8PM, not good. Tried to communicate with the hotel prior to arrival but to no avail.

    The second time around our room 501 was outstanding. It's a corner room and has view of the cathedral and further down is the bay. Also, the breakfast buffet is an event not to miss. They have a wide selection of food - like a cruise ship! Great wi-fi,too. The reception desk provided superior service. Request to store my baggages were granted due to a side trip to Iguazu Falls.It was greatly appreciated.

  • Reviewed: 5 January 2016

    5.4
    They had a room and staff was pretty helpfull.
    • Leisure trip
    • Couple

    The bed was awfull and so were the pillows. The neighborhood is really scary at night.

    They had a room and staff was pretty helpfull. Good breakfast buffet

  • Reviewed: 22 November 2015

    7.1
    Restaurant in hotel.
    • Business trip
    • Solo traveller

    Hotel geels old and dated, some rusty fixtures, view was poor. While location was central, after office hours, and during weekends, streets get rough, city is deserted, and area feels very unsafe, with lots of homeless and some groups of youth around. Far from conference centre as well.

    Restaurant in hotel. Gym facilities were good. Reception spoke English, and were very helpful.

  • Reviewed: 11 July 2015

    2.5
    Even asked a single big bed, there were 3 small beds in my...
    • Business trip
    • Solo traveller

    Even asked a single big bed, there were 3 small beds in my room. When you go to receptionist to complain, the staff talk to you like they're doing a huge favor to you, and not doing their job which they are paid for. Some people sometimes seems to have a party inside the room,and there are warnings and papers on the bed telling about the use of condom. I felt I was in a low level hotel and not in a hotel that costs 180 USD per night. I only stay at this hotel because it's really near from where I work whenever I go to Rio, and I don't want to get shot and killed in the subway (like a guy was today).

  • Reviewed: 18 April 2015

    9.6
    Staff is very friendly and good.
    • Business trip
    • Solo traveller

    Restaurant could be better offering continental food. Choice of International cuisine would help.

    Staff is very friendly and good. Rooms are clean and well appointed. Good room service. Location is good in the heart of city's business area.

  • Reviewed: 19 February 2015

    3.8
    We stayed one night during Carnaval, nothing near by was...
    • Leisure trip
    • Couple

    We stayed one night during Carnaval, nothing near by was open (not their fault) but the room was ancient and needed a complete renovation. Staff were clearly not happy to be working and mostly ignoring customers

  • Reviewed: 15 February 2015

    8.8
    Forthcoming staff with decent English, great breakfasts,...
    • Business trip
    • Solo traveller

    Not on the part of the hotel - but services by a collaborating tourist bureau could be better...

    Forthcoming staff with decent English, great breakfasts, discreet service/clean room, nice relaxing view from the rooftop. Overall, hotel location in the neighborhood of Old Town whereas a bit off the beaches has many advantages.

  • Reviewed: 31 January 2015

    7.5
    The location is good.
    • Business trip
    • Solo traveller

    I found the internet a bit unstable and preferred to use my own device.

    The location is good. Service is good. The hotel offers a convenient transfer to the Santos Dumont Airport. During the the day the surroundings of the hotel are quite interesting to visit. Food in the hotel restaurant is good although there are alternatives with lower prices near the hotel.

  • Reviewed: 9 January 2015

    7.9
    Even though the stay was over the new year period, all...
    • Leisure trip
    • Family with older children

    The size of the swimming pool is small.

    Even though the stay was over the new year period, all facilities were available as normal. The buffee meal was excellent on new years day.

  • Reviewed: 19 April 2016

    10
    Localização.
    • Business trip
    • Solo traveller

    Localização. Equipe,especialmente restaurante e business center.

  • Reviewed: 29 March 2016

    5.8
    Average
    • Business trip
    • Solo traveller

    double bed requested - room with two single beds received window view onto a wall

    Average

  • Reviewed: 8 February 2016

    9.6
    Nice breakfast, great service.
    • Leisure trip
    • Group

    Furlture a little old and tatty looking

    Nice breakfast, great service.

  • Reviewed: 28 January 2016

    7.1
    Nice view, nce breakfast
    • Leisure trip
    • Family with young children

    Some of the receptionists were rude and unpolite.

    Nice view, nce breakfast

  • Reviewed: 26 January 2016

    10
    Breackfast buffe is excellent
    • Solo traveller

    Breackfast buffe is excellent

  • Reviewed: 3 January 2016

    7.1
    Food, clean, location.
    • Leisure trip
    • Couple

    Air condition not working well

    Food, clean, location.

  • Reviewed: 2 January 2016

    7.1
    Great view from the top roof.
    • Leisure trip
    • Family with young children

    Some of the recepsionists could very well take a customer service course.

    Great view from the top roof. Very good breakfast.

  • Reviewed: 21 December 2015

    7.5
    For business in Rio Centro you can't get any closer
    • Business trip
    • Couple

    The rooms are a decent size but the bed was small and the furniture is not very good quality.

    For business in Rio Centro you can't get any closer

  • Reviewed: 8 December 2015

    9.2
    No iron in room
    • Business trip
    • Solo traveller

    No iron in room

  • Reviewed: 3 December 2015

    7.9
    Comfortable and clean
    • Business trip
    • Solo traveller

    AircoAirco very noisy

    Comfortable and clean

  • Reviewed: 5 September 2015

    7.5
    The restaurant food is excellent.
    • Leisure trip
    • Couple

    The restaurant food is excellent.

  • Reviewed: 3 September 2015

    9.2
    Nice hotel with nice staf
    • Business trip
    • Couple

    Very noisy and not safety around the hotel

    Nice hotel with nice staf

  • Reviewed: 31 July 2015

    7.5
    ESTACIONAMENTO NO LOCAL E GRATUITO
    • Family with older children

    ESTACIONAMENTO NO LOCAL E GRATUITO

  • Reviewed: 15 June 2015

    9.2
    Location.
    • Leisure trip
    • Group

    Nothing

    Location. Cleanliness. Good food. Curtious staff. Good accessibility.

  • Reviewed: 14 June 2015

    6.3
    Location n breakfast are the plus points.
    • Leisure trip
    • Couple

    Room we stayed had no AC working, no side tables n exchange rate too low

    Location n breakfast are the plus points. Staff are very helpful.

  • Reviewed: 26 May 2015

    8.3
    Location, rooftop terrace
    • Business trip
    • Solo traveller

    Wifi didn't work on my floor, but on other floors it worked fine

    Location, rooftop terrace

  • Reviewed: 1 February 2015

    7.5
    King size bed and clean rooms
    • Business trip
    • Solo traveller

    Can add more variety to breakfast.

    King size bed and clean rooms

  • Reviewed: 3 January 2015

    7.5
    Cafe de manha muito bom
    • Leisure trip
    • Family with young children

    Cafe de manha muito bom

There are also 33 reviews without text. These impact the overall review score.

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