The pool/garden was not very well taken care of and it seemed as the hotel had seen it's better days

The hotel was situated in the center of Nassau and the hotel had an amazing restaurant and a cool, old vibe about it.

Stayed in May 2025

The hotel is open to guided tours which is off putting when you are a paying guest and relaxing by the pool only to have tour groups ambling around. A suggestion would be to make this for guests of the hotel only.

Breakfast was simple but sufficient. The meals at lunch and dinner were good but a little more expensive than we expected. The wine costs were exorbitant.

Stayed in March 2025

In room coffee service old and did not work.

Restaurant staff was very helpful and friendly.

Stayed in December 2024

On arrival after booking a superior room with balcony we were given a room with windows opening into the restaurant, no ventilation and a strong cigar smell. we were later moved.

Wine cellar and location, very colonial

Stayed in November 2024

Nothing all good

True to it’s history and values

Stayed in May 2024

There was road noise … but not so much as to detract from our stay .

Felt like we were living in our own plantation home.. lovely to sit in lounges and by the pool. The restaurant is outstanding Our room was very large and it was nice to sit out on the veranda Staff kept everywhere very clean Lovely piano playing Very helpful, pleasant staff

Stayed in January 2024

….leaving

Possibly the most authentic historical feel of The Bahamas, and you get to live and relax there, not just a museum. The pool has the most opulent “private pool” feel my wife and I have ever experienced. The wine cellar has to be seen to fully understand the scale, breadth and depth of what is clearly a passion that goes beyond economics. This is one of those places that could probably never be recreated, but let’s celebrate they are here right now. With respect and thanks to Mr. Garzoli, family and team lead by the commendably professional “Derek”.

Stayed in November 2023

Charming house Too expensive for the level of service Needs to be refurbished now Nice staff

Nice house with lot of history

Stayed in May 2023

The floors seemed to need freshening a bit more.

The dinner service and food was excellent. The room was spacious and pretty.

Stayed in May 2023

The overall experience was good but could be better as the staff was subpar. We expected to be waited on with a bit more attention but we found ourselves having to look and hunt down people to get simple accommodations such as towels by the pool or room service. The food was great, and the ambiance of the place has its charm but needs work. I think they should offer more services to the guests that stay at the hotel pertaining to the tours of the historic background of the hotel for example.

Food was great! And the esthetic of the hotel was beautiful. I loved the old school feel, it was like I was transported to the 1950s. The room was comfortable and air conditioning worked amazing.

Stayed in May 2023

Attention to room supplies of water and bathrooms soap and coat hangar supplies

Location is what we needed so excellent Breakfast was fine

Stayed in January 2023

excellent location, great bar, beautiful gardens

Stayed in January 2023

We found the restaurant prices very steep so didn’t eat in the hotel apart from a lunch when we arrived. This was good but not superlative so we decided to try other places rather than staying on site for dinner. For a hotel with an incredible wine cellar we were slightly amazed to be given a card at lunch for (very everyday) wine at $20 a glass.

Atmosphere, staff all very helpful and friendly, general old worlde ambience and history. We booked a suite and had more than enough space, room very comfortable with sofa, comfy chairs, balcony. Location very convenient for wandering round Nassau.

Stayed in December 2022

We lost water pressure on our second day, but the staff helped us change rooms and we were fine.

The restaurant maitre'd Anthony and housekeeping Kim were amazing as was Maureen at reception and the woman who took care of our reservations. The head waiter Major was superbas was his entire team Glinton, Dinero, Chris and ther was one other but I can't remember his name.

Stayed in October 2022

Everything

We didn’t like anything about this hotel except Derrick was very helpful! The rooms smelt like musty smell, said we had breakfast included and we both had 2 fried eggs on toast and 1 coffee and they charged us $140 Australian dollars and said what we ordered was not off the breakfast menu included, we asked them to order a taxi for 6.30am in the morning and that was not done either and had the stress to organise one at this time of the morning - to far to walk from town - and the pool area is disgusting and dead bird around pool! Just horrible so not book here!!!

Stayed in June 2025

Our room was unclean (dust, stains, not working lights), towels were worn out (with threads sticking out). I have to admit that we complained about this and were provided an upgrade. However, the premises and rooms are clear old

The hotel has its history but is ‘tired’. The pool garden and area is very picturesque

Stayed in June 2024

It's pricey!! Depends what suite you get, but most do hold their old Victorian feel so be warned there's a lot of "antique everything", like the lamps and wall art. Also, besides dinner and the music in the lounge, the area shuts down pretty early, so if you're looking for late night fun you'll have to make your way to some resort properties (Bahamar, Atlantis, etc).

Everyone is so friendly and helpful! The restaurant is fantastic and the wine cellar is amazing. It is the perfect experience for a romantic, grown-up vacation (away from the busyness of families with kids at the resorts you'll find in Nassau). They have live music in the lounge every night and offer lots of experiences (cigar rolling, wine tasting, yoga) and the pool/garden area is one of a kind! Absolutely gorgepus , quiet and private! It was definitely pricey, but worth every dollar for the kind of experience one can create if traveling solo or with your significant other.

Stayed in February 2024

Badly maintained grounds and building Dirty pool Expensive, average quality food Our room was in a separate building down the street with no pedestrian walkway between the two and no pedestrian public walkway on the road. Parked vehicles meant you had to walk down the middle of a busy narrow road, honked at by vehicles, in pool clothes when went to use the pool. The entire ground floor, every room except the cigar room, had been turned into restaurant spaces. At least 4 large rooms. So there was no bar, nowhere to relax apart from your room. The welcome cocktails I’d arranged for my partners birthday had been forgotten. The security alarm for our building, the siren by our room, went off at 1am for 20 minutes. No one acknowledged this the next day. No toilets anywhere near the pool. Our room: small toiletries were unsealed and used by a previous guest. The coffee machine still had the remains of the previous guests pods, which had not been replaced (2 of us, 1 caffeinated coffee pod), frayed towels.

Location for downtown, historical building, warm and welcoming (mostly!) staff

Stayed in April 2024

Lack of WiFi in our cottage.

Everything.

Stayed in April 2024

Unfortunately that’s where the “good” ends. Note many of the positive reviews are for the restaurant- where I enjoyed one meal. A good steak. But not a good look when the bill is $200 for one diner, one entree and side, 2 glasses of house Malbec and a bottle of still water. I notice many of the positive reviews date back to the mid 2010’s- as do the photos. The hotel is well past its sell by date and is in desperate need of refurbishment. The facilities are poor (no gym, no poolside service one of 2 days, disappointing breakfast, broken shower controls, dated and tired bedrooms, bathroom, dirty (old) soft furnishings) A lack of care around the hotel site (dumped old broken chairs, tables, things tucked away but not out of sight) seem to say they’ve given up. And you’ll need those local businesses because the facilities in the hotel are poor: The “complimentary” continental breakfast isn’t, when you are charged $20 taxes and service. Guests returning from the Dunkin or Starbucks down the road with their own coffee and breakfast says it all. You cannot credibly claim to be 5* when the facilities no longer warrant it and fixtures, fittings and overall quality are poor. It’s everywhere from leaking taps, blown lightbulbs, temperamental air conditioning and old towels. When I have to unblock the shower head due to calcification using the needle from the sewing kit, you know the care has left, and soon, all the guests will follow. The hotel may say I could or should have called for maintenance. I say the fact the room was presented this way at $600 a night shows they’ve stopped noticing. Perhaps the owners and managers need to tour some of the new local hotels to get refreshed on what good looks like.

The location is within walking distance of some of the downtown facilities and beaches. The staff are mostly polite and charming. The restaurant still clearly has a local caché and the pianist brings great vibes in the evening.

Stayed in February 2024

Graycliff is a beautiful historic building with exceptional character, a stunning pool, amazing wine cellar and wonderful helpful staff. It’s also located close to other historic buildings, the National Art Gallery of the Bahamas and the chocolate and cigar tourist attractions. Just a very special Bahamas experience to be treasured.

Stayed in February 2024

Graycliff still owe me $250 and haven't responded to emails - sent directly, through their website and through booking.com

Quiet location apart from a continued trail of tourists coming to look at the pool.

Stayed in February 2024

Pool isn’t heated so it was cold in December. The rooms are so quaint but the bathroom could use a slight facelift (though it was clean and full of character, it is an older building.)

What a wonderful reprieve from “the Bahamas”. Came for a girls long weekend and wanted to avoid rambunctious kids and water parks at all costs. Could not have found a better hotel for relaxing. The restaurant is of course phenomenal (be prepared to pay for the quality though). Graycliff also boasts the third largest wine cellar in the world - definitely worth grabbing a tour of you can. The evening live music is beautiful and well worth silly-dallying for.

Stayed in December 2023

Not very clean and things looked tired. Several areas quite dirty, mosquitoes in the toilets and the Maitre D was comically officious. And officious is the correct word!

location and style, and swimming pool

Stayed in June 2023