No elevator to move heavy luggage

The staff are helpful and the food at the restaurant is delicious.

Stayed in April 2024

The stairs to go up to the third floor are really narrow and steep. It was difficult to drag the luggage up and down.

The location is excellent. Right in the middle of the old town. Room and bed were comfortable. Nice bathroom. Staff was helpful and friendly.

Stayed in April 2024

location at its best!!!

Stayed in March 2024

The bed is not comfortable!

I loved charm, deco, location, and restaurant

Stayed in March 2024

The shower was in the middle of the bedroom behind a glass door would have preferred it in a room with the toilet.

Location location location - situated in the center of Quebec beside shops & a wide variety of restaurants. It was very cute the only problem was the steep steps up to the front door these would not be suitable for anyone with walking difficulties. Staff were friendly & helpful.

Stayed in March 2024

I loved everything but the old showers need some tending to. Everything else was perfect though

The room, location and restaurant

Stayed in February 2024

I first stayed at the Auberge probably 15 years ago, and this was my 6th or 7th visit; it has been my go-to in Quebec City, and I was last there in 2022. It appears that the ownership has changed; that is understandable, as people do retire. But the feel is different, and it lacks the attention to detail it once had. It felt ... shabby. Not quirky, not charming, not reflecting its long history: just shabby. We were in the smallest room on the 3rd floor. The room carpet was ripped and stained, with a badly sewn patch. The shower control had a chunk broken off on one side, and neither the side sprays nor the readout panel were working (it is one of the Euro-style ones that North Americans find either fun or intimidating.) The hallways felt grimy and in need of a good paint refresh. The 3rd floor hall and stairwell carpet was in particularly bad shape; the second floor looked like it had at least been cleaned in living memory. The steps at the bottom of the stairs up from the lobby were downright dirty. (Sure, it's winter. Boots. Salt. Muck. But badly worn and permanent old stains are a different matter.) It was my first time in all these years and visits that coming back to our room wasn't a highlight of our stay.

On the upside: the bed was comfortable, the room was cosy, and the linens were clean. The new restaurant, successor to Chez Jules and Pain Béni, smelled wonderful. The staff were pleasant, but apparently were working not just at the Auberge, but at several other inns (we wonder if a chain has been buying up some of the independents?). That limits the personal feel.

Stayed in February 2024

There was no elevator which could be a problem for someone staying on an upper floor if stairs are a problem. There were plenty of lights, but the bulbs themselves were low wattage. We had very little natural light, so the room was a bit dark. This would be a very simple problem to solve with brighter bulbs.

The location was perfect. The staff was friendly and helpful. Our king bed was very comfortable. The bathroom was really nice. Loved the ambiance of an older building and enjoyed our breakfasts in their charming restaurant.

Stayed in February 2024

Staff were friendly but basically not there from about 18:00 for a few days - when we expected they’d be there til 20:00. So we only had one cup of coffee the entire stay because we could not get more pods from reception for following days much less ask about anything. Thankfully we did not have to seek out replacement tissue during our stay. Also, no lounge. We are used to tiny hotels like this and tiny receptions such as in Paris etc and prefer to travel this way but usually there are at least a couple comfy chairs to wait in. In this instance there was only a metal chair or short bench for all guests (one can use either but two cannot each use one and there is likely someone in that spot already. And that was in a cramped corner in the walkway/stairway, so even if room for one it was not particularly useful if any guest was walking by to get to their room. You’ll have to resort to purchasing food or beverage at the neighboring restaurant as you wait.

Location; the room overall. We will probably still be back but I will seek backup supplies from front desk next time when checking in as one cannot rely on finding staff - save for in the morning when heading out (and then they are busy and there is nowhere to reasonably comfortably sit or wait out of the way).

Stayed in February 2024

It's an historical building, so it comes with the issues that are usual in these places, like no elevators, but the staff is always keen to help.

Location is amazing. If you going to visit Quebec for tourism the hotel is right in the middle of the action, walking distance to Old Port, the Chateau Frontenac, La Citadelle and other tourism areas. We had an issue with the heating in the first night that was quickly fixed.

Stayed in December 2023

Parking was inconvenient, shower was only warm.

Great location, staff was very helpful

Stayed in November 2023

We were on third floor, no lift and narrow steep stairs. Despite advertising free wifi the signal strength was very weak and almost impossible to use due to constant drop outs or inability to get signal. The restaurant attached was very disappointing.

Great location, incredibly helpful and pleasant staff. The room was nice and quirky. It was clean and comfortable. I would stay again but not if only room was on third floor.

Stayed in October 2023

Not really clean

Great Location

Stayed in October 2023

No elevator and our room is in 3rd floor/Attic. But not a biggie since we only have 2 small luggages. It will be a nightmare if we have huge ones.

Location and staff

Stayed in October 2023

The location was perfect! We were able to walk everywhere. The staff person we dealt with was very pleasant and helpful.

Stayed in October 2023

Location was convenient

Stayed in October 2023

A little dirty. Crumbs under bed. Exhaust fan cover coated with grime. They cleaned it for us!

Location. And the desk clerk Maude was extremely helpful

Stayed in September 2023

The stairs are steep. They do not hide the fact there is no elevator

Great location, beautiful little hotel. Maude at reception was fantastic. We had the attic room which was small and on the third floor but was spotless and very cosy and romantic.

Stayed in October 2023

It doesn’t have many of the amenities that we’re used to - no lobby area, no restaurant - and the stairs are seriously steep. If accessibility is an issue, this won’t be a good place for you.

The location can’t be beat - steps from the funicular, the Frontenac, restaurants and shopping. The room was lovely - interior brick walls, surprisingly good size bathroom, comfortable bed. Everyone we worked with at the front desk was helpful, especially Maude.

Stayed in October 2023

I think the best thing about this hotel is a tie between the Location and the Staff.

Stayed in September 2023

room very small

the room is very small. They placed us right next tot the door where you enter the floor of rooms, so every time the door opened for the other rooms, we heard it. the rooms are small, very small. I guess you pay for the location, not he rooms.

Stayed in October 2023

Remote for the TV. Couldn't even turn it on as there was no remote and no one seemed to be able to find one.

Friendly staffed carried our luggage to the 4th floor! Booked our taxi for the following day. Made recommendations for food & discounts available. THANKS

Stayed in September 2023

The heating/cooling system needs to be explained upon arrival. It was difficult to sort out.

The location to all attractions, restaurants,shopping. Very safe area to walk in the evening. The staff was very helpful.

Stayed in September 2023

No command on the breakfast . The location of the hotel was great

Stayed in September 2023