Reviews of Hotel Universel Montréal This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
5000 Rue Sherbrooke Est, H1V 1A1 Montreal, Canada
#91 of 133 hotels in Montreal
Guests' ChoiceReview Score
Based on 645 hotel reviews
7.9Score breakdown
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Cleanliness
8.3
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Comfort
8.3
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Location
8.4
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Facilities
7.9
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Staff
8.9
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Value for money
7.7
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Free Wifi
8.6
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Reviewed: September 15, 2025
Cathryn
Canada12 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Comfort Room with 2 double beds
- • Stayed 2 nights
- • Submitted from a mobile device
I would have enjoyed swimming in the outdoor pool Sunday morning but it was closed. The sauna was not very hot.
Stayed in September 2025
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Reviewed: September 11, 2025
Sonia
Canada4 Reviews7.0Good- • Family with young children
- • Classic Room with 2 double beds
- • Stayed 2 nights
- • Submitted from a mobile device
Confusing floor- room location. Plugged bath tub
Location and the fast action to request. Housekeeping/Maintenance guy who came to clear the plugged bath tub did a good service.
Stayed in August 2025
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Reviewed: September 8, 2025
Ettore
Italy29 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Classic Room with 2 double beds
- • Stayed 3 nights
- • Submitted from a mobile device
Temperature in the lobby was really cold
Swimming pools, parking, room's size, support by the staff
Stayed in August 2025
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Reviewed: September 3, 2025
Christopher
United States2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Classic Room with 1 king bed
- • Stayed 1 night
- • Submitted from a mobile device
Elevator was out of order in front and had to use rear elevator less convenient
Location staff and accommodations
Stayed in September 2025
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Reviewed: August 31, 2025
Monica
Canada4 Reviews8.0“Comfortable, child-friendly hotel.”- • Leisure trip
- • Family with young children
- • Classic Room with 2 double beds
- • Stayed 2 nights
Nothing occurs to me.
I was there with my 8 year old grandson - he really enjoyed his stay. The staff treated us both very well - friendly and tolerant of his questions, etc. We enjoyed the restaurant which had good choices for children. The waitress who served us both mornings was particularly nice. We were in Montreal to visit the Biodome which is right across the road so the location was very handy,
Stayed in August 2025
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Reviewed: August 25, 2025
Stefanie
Germany12 Reviews1 helpful vote8.0“Visit of Montreal”- • Leisure trip
- • Family with young children
- • Superior Room with 2 double beds
- • Stayed 2 nights
- • Submitted from a mobile device
The room was not cleaned during our stay. As we only started 2 nights it wasn't a problem. The vending machine was cash only.
The staff was very friendly and helpful.
Stayed in August 2025
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Reviewed: August 19, 2025
Maria
Canada2 Reviews8.0“Nice experience in a cool hotel at Montreal”- • Leisure trip
- • Family with young children
- • Classic Room with 2 double beds
- • Stayed 2 nights
- • Submitted from a mobile device
There was no rug in the bathroom, and the floor got wet after a shower/bath.It is nice if there's a cleaner who would automatically clean the room every day and change the towels and throw the garbage.Free breakfast could make our stay extra special.
The bed was very comfortable,the pool and gym and sauna we liked so much.
Stayed in August 2025
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Reviewed: August 18, 2025
Sam
United States8 Reviews1 helpful vote7.0“Fair price”- • Leisure trip
- • Couple
- • Classic Room with 1 king bed
- • Stayed 3 nights
- • Submitted from a mobile device
Location Seems old hotel
Parking Entrance
Stayed in August 2025
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Reviewed: August 18, 2025
Colette
Canada6 Reviews8.0“Location with friendly staff”- • Leisure trip
- • Family with young children
- • Superior Room with 2 double beds
- • Stayed 1 night
- • Submitted from a mobile device
I don't have anything negative to say
Loved the outdoor pool and the location, perfect walking distance to activities and concerts. The staff was very friendly and approachable.
Stayed in August 2025
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Reviewed: August 17, 2025
Ann
United States2 Reviews9.0“Great to be close to Olympic Park”- • Leisure trip
- • Family with young children
- • Classic Room with 2 double beds
- • Stayed 2 nights
- • Submitted from a mobile device
No continental breakfast No ice machine
Two pools, good restaurant
Stayed in August 2025
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Reviewed: August 17, 2025
Robert
Canada28 Reviews4 helpful votes9.0“Good stay at a very busy hotel.”- • Leisure trip
- • Couple
- • Comfort Room with 2 double beds
- • Stayed 2 nights
- • Submitted from a mobile device
Our room was close to the lobby and it was very noisy in our room even very late at night as a result of the high guest traffic around us. . Breakfast and dinner menus were limited because of issue in the kitchen.
Excellent location if you need to be in the East End of Montreal. Very nice and clean hotel with indoor parking.
Stayed in August 2025
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Reviewed: August 16, 2025
Juris
Canada13 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Classic Room with 1 king bed
- • Stayed 1 night
- • Submitted from a mobile device
Not downtown but an easy uber. Quiet, clean and convenient with a nice bar and restaurant. Ample parking.
Stayed in August 2025
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Reviewed: August 13, 2025
Claire
United Kingdom12 Reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Classic Room with 2 double beds
- • Stayed 1 night
- • Submitted from a mobile device
The restaurant is advertised on line as being very good, but was empty and only serving basic dishes. We went in quite late, but were rushed through our meal and brought the bill before my son had finished eating!
Lovely pool, great room and good location for Metro and Olympic village area.
Stayed in August 2025
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Reviewed: August 13, 2025
Paul
United Kingdom33 Reviews1 helpful vote8.0“Nice stay.”- • Leisure trip
- • Family with young children
- • Comfort Room with 2 double beds
- • Stayed 2 nights
- • Submitted from a mobile device
Nice outdoor pool
Stayed in August 2025
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Reviewed: August 12, 2025
Curtis
United States16 Reviews2 helpful votes7.0“Nice enough, but too far from downtown”- • Leisure trip
- • Family with young children
- • Classic Room with 2 double beds
- • Stayed 3 nights
- • Submitted from a mobile device
Walls and ceilings in rooms need updating - have a 70’s popcorn feel to it, not very cozy. Outside of hotel in urgent need of a facelift. The location is not very pretty, just functional. It takes ca. 15 min to walk to metro station and then another 20 at least to be in the center of Montreal. Although you are under 10 miles from the center, it also takes at least 35 min. to drive there by car due to always horrible traffic and strange traffic light regulations in Montreal.
The inside is relatively newly renovated, nice bathrooms and comfortable beds. The outdoor pool is really nice, big enough with a deep end and lounge chairs and sofas around. Restaurant was very good for breakfast - good value for what they charge. Free underground parking. Walking distance to Biodôme, Planetarium, Botanical Garden, Stadium and Olympic Tower.
Stayed in August 2025
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Reviewed: August 9, 2025
Zimmerman
United States1 review7.0Good- • Leisure trip
- • Solo traveler
- • Classic Room with 2 double beds
- • Stayed 2 nights
- • Submitted from a mobile device
See above.
Everything except the bathroom was a bit shabby with a depressing decor. It was great to have parking, staff was nice. It was clean and the restaurant was convenient and good.
Stayed in August 2025
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Reviewed: August 9, 2025
Shea
United States2 Reviews7.0“Was nice but a busy place! When we visited it was overrun by little league players and wedding guests. Staff were nice a”- • Leisure trip
- • Family with young children
- • Classic Room with 2 double beds
- • Stayed 1 night
- • Submitted from a mobile device
Bar tried to play games with currency. If you use US dollars, beware had to call her out on her suspicious accounting…better charging to the room or using Canadian
Friendly staff easy in and out and good place to stay for La Rhonde
Stayed in July 2025
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Reviewed: August 9, 2025
Donna
Canada8 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Classic Room with 2 double beds
- • Stayed 3 nights
- • Submitted from a mobile device
Half of the exterior pool was under construction and the new flooring was very slippery.
Location. Walkable distance to biodome and jardin botanique. Also close to the Metro station.
Stayed in August 2025
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Reviewed: August 8, 2025
Bruce
Canada9 Reviews8.0“Good stay for money.”- • Leisure trip
- • Group
- • Classic Room with 2 double beds
- • Stayed 2 nights
Elevator
Hotel needs some a bit of an update. It is clean and staff was excellent.
Stayed in August 2025
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Reviewed: August 1, 2025
John
Canada9 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Classic Room with 2 double beds
- • Stayed 1 night
- • Submitted from a mobile device
N/A
Thanks for everything
Stayed in July 2025
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Reviewed: July 30, 2025
Raed
Jordan35 Reviews4 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Comfort Room with 2 double beds
- • Stayed 6 nights
- • Submitted from a mobile device
Location
The restaurant and the pools
Stayed in July 2025
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Reviewed: July 29, 2025
Anna-lisa
Canada7 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Classic Room with 2 double beds
- • Stayed 2 nights
- • Submitted from a mobile device
The hotel is a bit dated the pictures make it look a lot newer than it actually is in person only one elevator located in the building which can be a hassle.
The location was great about 20 minutes drive to downtown, it's located to some great attractions like the biodome the Olympic stadium. Breakfast in the restaurant was very good well priced, the room was very clean that's very comfortable. Best part was the free parking as long as your guest.
Stayed in July 2025
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Reviewed: July 25, 2025
Amanda
Canada2 Reviews9.0“Wonderful Experience!”- • Leisure trip
- • Family with young children
- • Classic Room with 1 king bed
- • Stayed 1 night
- • Submitted from a mobile device
Great hotel! Really friendly staff and perfect for a large family. Outdoor pool was amazing!
Stayed in July 2025
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Reviewed: July 20, 2025
Javier
Canada2 Reviews8.0“Stay for one night. The beds were very soft and comfy. The swimming pool is warm and nice. Staff was very welcoming and”- • Leisure trip
- • Family with young children
- • Classic Room with 2 double beds
- • Stayed 1 night
- • Submitted from a mobile device
I think they should include breakfast
The location and the facility
Stayed in July 2025
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