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  5. Reviews of Best Western Plus Kelowna Hotel & Suites

Reviews of Best Western Plus Kelowna Hotel & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2402 Highway 97 North, V1X 4J1 Kelowna, Canada

#16 of 29 hotels in Kelowna

Guests' Choice

Review Score

Based on 349 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    8.4

  • Facilities

    8.1

  • Staff

    8.4

  • Value for money

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 23, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No one cleaned our room after the first night, so we had a pile up of dishes from the breakfast. I called the front desk when we got back from our day out and they said housecleaning must have missed us but were already off shift to come and clean. The person at the desk did bring us some things we needed like towels and toiletries.

    Great breakfast, loved the pool. Staff was great.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Noisy Neighbours!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Courtyard View
    • Stayed 2 nights
    • Submitted from a mobile device

    Could not sleep a wink. We stayed for 2 nights. First night, there was a dog in the room beside us that barked all night long. Second night, our neighbours were stomping around and screaming all night. One of the beds had a big dip in the middle and was super uncomfortable. Besides that, hotel was great.

    Breakfast was great. Staff was friendly. Room was clean.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not having a microwave in the room.

    The breakfast was great. Outdoor hot tub was delightful.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Courtyard View
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Good breakfast included. Swimming pool and hot tub

    Stayed in March 2024

  • Reviewed: February 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast hot food items were cold.

    The room was spacious and looked out onto the courtyard.

    Stayed in February 2024

  • Reviewed: February 13, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    As we had to depart prior to breakfast, the check-in staff offered us a breakfast bag to be ready for our 530 am departure. The night auditor said he didn't have it for us as someone took more bags. He only had 3 left, if we waited he would try to make two more. We declined as we had to catch a flight. Was just not happy as he had some bags ready but insisted we waited, we left.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Lots of school kids (sport team) using the pool and hot tub, leaving not a lot of space for other users. But that comes with weekends during the school year, I guess🙂

    Breakfast was delicious and thankful for a clean, comfortable room

    Stayed in February 2024

  • Reviewed: January 23, 2024

    9.0
    Shuttle was GREAT
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Finding the breakfast area without walking outside in the snow!

    The shuttle service found me early, so I was grateful, since I my flight wasn't arriving until 11pm! It was appreciated.

    Stayed in January 2024

  • Reviewed: January 16, 2024

    9.0
    We had a great stay thanks
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bedding was overly starched & crunchy. Not very comfortable for sleeping.

    The Manager was very helpful & accommodating, the free breakfast was very substantial & the pub meal was tasty with great service.

    Stayed in January 2024

  • Reviewed: December 30, 2023

    8.0
    Guaranteed a quality stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Courtyard View
    • Stayed 3 nights
    • Submitted from a mobile device

    This particular trip we were in town over Christmas to see my husbands mom in the hospital. When asking the front desk if he knew of any places that were open on Christmas Day for meals he handed us the Kelowna dinning guide and said sorry I am not from Canada I don’t know the answer to that.

    This is our 3rd time staying at the property the facility is always very clean. The breakfast is much better than any other hotels that we have stayed at in the area. It’s definitely our go to place to stay when we are in Kelowna.

    Stayed in December 2023

  • Reviewed: December 28, 2023

    8.0
    Nice room and layout, good breakfast and friendly staff
    • Leisure trip
    • Family with young children
    • Family Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Slow drains and some radio alarm or TV going off at 2 am of neighboring unit.

    Good breakfast and location.. staff was attentive and facility was as expecged.

    Stayed in December 2023

  • Reviewed: November 11, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast wasn't the best. We've stayed at other hotels and you make your own waffles or pancakes much better. Same egg omelets everyday. Not good

    Stayed in November 2023

  • Reviewed: November 11, 2023

    9.0
    Good location, excellent food5 stars, very clean room. Will return to this hotel, next time in Kelow
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was very good 5stars, variety of food choices.

    Stayed in November 2023

  • Reviewed: October 12, 2023

    9.0
    Good hotel on a busy road but no noise in rooms. Good room with comfy bed and breakfast provided. Easy check in and out
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to dislike.

    Good hotel on a busy road but no road noise could be heard at all in the room. Good facilities and comfortable bed. Very easy check in and out process. Good breakfast provided.

    Stayed in October 2023

  • Reviewed: October 4, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool amd spa were lovely, breakfast was nice and largw variety of food.

    Stayed in September 2023

  • Reviewed: September 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with Balcony
    • Stayed 3 nights

    The room was clean and spacious, good choice of breakfast food.

    Stayed in September 2023

  • Reviewed: September 23, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Courtyard View
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff was amazing, breakfast was good and much better than I am used to for free. A solid buffet style every morning with lots of coffee and tea choices.

    Stayed in September 2023

  • Reviewed: September 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Courtyard View
    • Stayed 1 night
    • Submitted from a mobile device

    The pub was closed one of the reasons I selected the hotel

    it was clean good location

    Stayed in September 2023

  • Reviewed: September 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Courtyard View
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room had 2 queen beds and when booking that was the only option. The room is good value if you split it between 4; however an alternative option to have a smaller room with 1 bed at a slightly cheaper price would have been preferred.

    Room size was good, WiFi good and close proximity (driving) to Kelowna and local attractions

    Stayed in September 2023

  • Reviewed: September 6, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    Omelets were burnt

    Stayed in September 2023

  • Reviewed: August 15, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Balcony
    • Stayed 2 nights

    The toilet was too low.

    Stayed in August 2023

  • Reviewed: August 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing I didn't like was that the fridge was to small and it didn't have the small freezer section. On the top of it

    Stayed in August 2023

  • Reviewed: August 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    no microwave not enough coffee choices

    fridge

    Stayed in August 2023

  • Reviewed: August 9, 2023

    9.0
    Great Hotel in Kelowna
    • Business trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    That the coffee maker was a little gross but otherwise it was really nice of a room. The pillows could have been a bit bigger in size as I found them rather small for the size of the beds.

    The room was clean, and I truly loved the fact that there was a sink in the room as well as in the washroom. The grounds were nice as well as the staff was really friendly.

    Stayed in June 2023

Showing 1 - 25

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