noise from road

The Staff especially Kiti were great.Hotel bar area was very good. Just the road noise at night was a little concerning. Otherwise a great break.

Stayed in September 2025

Its proximity to the main tourist area was a bit too far away for us personally

It was clean and comfortable and the staff were extremely helpful.

Stayed in August 2025

The rooms facing the roads were noisy as the windows did not provide good sound reduction. The AC in the rooms were noisy. Both of these comment have been made by other guests but we did not see them before booking. However what we did like outweighed the dislikes

The location was excellent, the rooms were clean and staff friendly, a bonus was the free car service to downtown Vancouver provided by the hotel

Stayed in August 2025

the price!

Location, bedroom, bed all great.

Stayed in August 2025

Breakfast was a disaster best avoided. On first morning, we were advised breakfast was on 9th floor instead of usual 2nd floor. We turned up at 8:20am and realised it wasn’t a self service buffet but table service with a limited menu. We had a tour guide booked other side of town at 10am so had to abandon at 9:40am, having only received part of our order by this point. (Thanking the chauffeur of the hotel service car who dashed us across town that morning and we just caught our guide!) I spoke to reception later and agreed a refund on breakfast that morning (although it seemed begrudged the offer was appreciated) with an assurance it would be better next day. It wasn’t. We still waited an hour for breakfast - definitely not worth it. One cup of tea or coffee (really??) plus 1 choice from limited menu. As a vegetarian I was limited to granola, honey and yogurt - no sign of honey and perhaps a spoonful of granola. On 3rd morning, hotel did do a takeaway breakfast for us, as breakfast isn’t served before 7:30am and our flight was early, so that was appreciated. The WiFi was an issue. We were on 7th floor and WiFi was terrible, dropping constantly. My teenager was not impressed! I mentioned this at desk and both times was told it was fine, no other complaints, but we hadn’t had this issue in any of the other 5 hotels we’d stayed at on our journey. Our room also had a window that was broken - hinge broken so it didn’t close properly, which we quickly noticed on first night and had a poor sleep due to the noise. They fixed this quickly the next day, after we reported it. It is next to busy road though so you’re always going to experience some noise.

Hotel in good location. Staff were happy to help, particularly on the concierge desk. Liked the L’Occitane products in the bathroom.

Stayed in August 2025

House keeping should have been better . The room AC is noisy . Which should not be for a hotel like them . Also the coffee machine not working .

The location.

Stayed in August 2025

All good

Great staff. Wagner was very helpful and friendly

Stayed in August 2025

Breakfast and service in the dining room was disappointing.

Stayed in August 2025

The rooms could use a change of carpet and general upkeep. In room service choices were not available. there were no bins in the corridors or lobby.

The location was great, walking distance to most places. There was a hotel shuttle available for limited use that was useful. Proximity to the grocery store.

Stayed in August 2025

Nothing.

Good comfortable bed, well laid out room.

Stayed in August 2025

Very small room

Stayed in August 2025

There on lights along the bed frame that are on a sensor so if you get up in the night you can see where you are going. This is an excellent idea for adults but for a family of 4 with young children who were very jet lagged not good at all. The children weee awake due to jet lag and every movement they made the lights came on waking everyone else up.

Very clean, great staff. Great breakfast.

Stayed in July 2025

Too expensive in general. Parking on site but a bit expensive. The beds could have been a bit more comfortable. The room directly overlooked the highway. The soundproofing was not 100%.

Spacious rooms. Nice rooftop (no specific view).

Stayed in August 2025

Price

Stayed in August 2025

Breakfast service starts too late at 7:30am

Stayed in August 2025

The process for serving breakfast was not good. It was also disappointing that only one drink is included with the paid breakfast e.g. coffee or orange juice and there was an extremely limited choice.of food options. Limited staff numbers led to unnecessary delays in being served.

The hotel has a central location in downtown Vancouver and close to all amenities. Check in was smooth and efficient and our room was very comfortable and clean. Staff throughout our visit were friendly and helpful.

Stayed in August 2025

decor dated

friendly staff

Stayed in August 2025

Breakfast too slow - the lack of buffet and only at là cart makes breakfast slow and uncomfortable

Very nice room Great location

Stayed in August 2025

The hotel is a renovated older building so that is something to take into consideration. The rooms are on the small side and some of the paint and finishes need attention.

Loved the location. Nice small boutique hotel lobby. The staff was very helpful and a car available to local establishments was a bonus. Our first room had a faulty air conditioner that was quite loud but management was responsive and moved us promptly. (I don’t know what happened for the next person who was assigned that room because I think hotel sold out.) i also quite liked the bedding and bath products. I wish we had been able to enjoy the rooftop bar but we did not have time. Looked at the space though and it seemed very pleasant.

Stayed in August 2025

central

Stayed in August 2025

There is some traffic noise as you are facing a main road but actually it didn’t bother us. Short walk to great restaurants and shops

Walking distance to the sea front and lovely beaches. Rooftop bar is great. Staff very friendly and helpful

Stayed in August 2025

Loud air conditioning in room. Noise from highway outside.

Friendly check in staff. Allowed us to leave bags for the day. Clean room. Great location for Granville Island

Stayed in August 2025

only there 1 night It was all good.

room and staff

Stayed in August 2025

Breakfast restaurant is understaffed, slow and ineffective. Breakfast itself is pretty dull. Also there is a permanent cooking smell in the hotel corridors.

Great location, rooftop is a nice lounge for late evening, friendly staff

Stayed in August 2025