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Reviews of Heritage Inn Hotel & Convention Centre - High River 2 stars

1104 11 Street West, T1V 1M4 High River, Canada

#3 of 3 hotels in High River

Guests' Choice

Review score

Based on 147 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.7

  • Location

    8.0

  • Facilities

    7.0

  • Staff

    8.1

  • Value for money

    7.2

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 14 September 2023

    7.0
    High River our last minute booking.
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The little fridge did not have a freezer on top, all my frozen food thawed out. The exhaust fan in bathroom was so loud, high pitched squeak, needs replacing.I let front desk know and it being Friday evening, maintenence didn't get to it on the weekend. Hot tub was out of service and drained. The room was dark, 2 lights in full room, no windows to outside. Price of room was more than we usually pay , do to we got booked later and very few accomadations available to book at.

    Free hot breakfast. Beds where very comfortable . Nice and quiet in room. Good location,

    Stayed in September 2023

  • Reviewed: 11 September 2023

    6.0
    Clean & comfortable enough
    • Leisure trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    It’s not a motel where you drive up to your door, more like a 2 storey hotel. Although clean, it’s pretty old. Room lights are extremely dim, there’s no handicap button pin the main doors or auto open for when you’re bringing in luggage. I had to call for a quick repair on the toilet as the handle didn’t work.

    The location was great, and a restaurant attached.

    Stayed in September 2023

  • Reviewed: 10 September 2023

    7.0
    Perfect hide away if everything worked
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    My room smelled like smoke Other room had no TV Hot tub in pool area was out of commission

    Awesome staff members Awesome meals

    Stayed in September 2023

  • Reviewed: 15 August 2023

    8.0
    It was okay.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The hot tub was out of order.

    Near to places we needed to visit.

    Stayed in August 2023

  • Reviewed: 27 July 2023

    6.0
    Manager was beyond friendly
    • Couple
    • Premier King Room
    • Stayed 1 night
    • Submitted via mobile

    Old dirt carpet , broken hot tub , not very clean at all

    Manager and staff were super friendly

    Stayed in July 2023

  • Reviewed: 20 July 2023

    7.0
    A comfortable 2-star hotel with excellent breakfast.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 5 nights

    The hotel is quite dated, and the rooms could use some upgrading, and better towels. The carpet should have been vacuumed before and during our stay. Not as clean as it could be.

    The breakfast at this hotel was excellent, cooked to order in the restaurant. Delicious eggs, pancakes, etc. The beds were very comfortable.

    Stayed in July 2023

  • Reviewed: 5 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The room was next to the pool and smelt like chlorine. It was dark and I didn't open the curtains because the window looked over the pool. I could hear the people in the pool until it closed

    Stayed in June 2023

  • Reviewed: 6 March 2023

    8.0
    was good
    • Leisure trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    don’t like paying an extra 20 bucks for my small dog .

    was easily accessed , was clean and comfortable

    Stayed in March 2023

  • Reviewed: 30 December 2022

    7.0
    overall the hotel was a nice stay
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    beds were very uncomfortable.

    it was nicely displayed, it was clean and the staff were great: breakfast was delicious.

    Stayed in December 2022

  • Reviewed: 21 December 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Premier King Room
    • Stayed 1 night
    • Submitted via mobile

    Loud people staying on same floor Kids running and screaming up and down hallway for an hour Room was cold, heat turned up immediately

    Better price sort of Friendly staff Early check in

    Stayed in December 2022

  • Reviewed: 16 November 2022

    7.0
    It was okay.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights

    The Hot Tub was out of order. The Gym could have had a working tv,towels and water in it. This is just a suggestion from other stays at hotels. Front office staff could have been a little more outgoing.

    The breakfast was really good.Resdtuarant staff was good.

    Stayed in November 2022

  • Reviewed: 23 September 2022

    8.0
    It was exciting with all the hot air balloon activity!
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 6 nights
    • Submitted via mobile

    It was cold in our room as we were on the pool side but someone got us a heater after the 2 nd day No one before had suggested

    It was great and server excellent

    Stayed in September 2022

  • Reviewed: 23 September 2022

    8.0
    It was a pleasurable stay and the staff were really sweet.
    • Leisure trip
    • Solo traveller
    • Premier King Room
    • Stayed 2 nights
    • Submitted via mobile

    My room was far in the back and not up close to handicap parking as requested.

    location to High River Heartland TV series film sights, Evelyn’s Cafe, Museums and church.

    Stayed in September 2022

  • Reviewed: 10 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 1 night
    • Submitted via mobile

    I did not get the room I booked, when I asked the front desk about it, I got moved to what I would call a worse room. Once again at check out I confirmed what I booked to what I was given, they then corrected it and refunded me accordingly. Little frustrating it took two rooms and three people to get that.

    Easy check in/out Lots of parking.

    Stayed in August 2022

  • Reviewed: 3 September 2022

    8.0
    We enjoyed our stay.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast to large, should be a small option. Like one egg and one piece of toast maybe.

    Everything was fine. Ground floor rooms are wonderful. I don’t do stairs well.

    Stayed in September 2022

  • Reviewed: 24 August 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    it had a funny smell, we were in a room by the pool

    convient

    Stayed in July 2022

  • Reviewed: 20 August 2022

    6.0
    Getting better
    • Business trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Housekeeper banging on my door at 1:30pm after I came off a 12 hr night shift Lack of communication between front staff and housekeepers Tv not working Fridge froze my salad A/c didn't turn off once

    Comfortable beds Quiet

    Stayed in August 2022

  • Reviewed: 16 August 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    Could have been cleaner in the bathroom. We moved to another room because the 1st one smelled of smoke.

    The breakfast was great! I think the lady who served us is named Dar. She was super friendly and gave us lots of good info about the area. :)

    Stayed in August 2022

  • Reviewed: 14 August 2022

    7.0
    Fine for a stopover
    • Leisure trip
    • People with friends
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    dark; no view; pub closed at 9 pm;

    convenient. cheap price;room had everything we needed. restaurant on site. good breakfast

    Stayed in August 2022

  • Reviewed: 11 August 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Clean, comfortable rooms Great breakfast Friendly staff

    Stayed in August 2022

  • Reviewed: 4 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    My biggest complaint was that I couldn't open my window since it looked out to the indoor pool. I wanted to let fresh air into the room which had a lingering smell of cigarette smoke. It was really strong in my family member's room. People have clearly smoked in these rooms despite it being a non-smoking facility. As a non-smoker 'm sensitive to the smell of cigarette smoke. It's disappointing to pay for a room with that smell and view.

    The breakfast was great! The waitress was great too! The hotel looked clean and tidy.

    Stayed in August 2022

  • Reviewed: 2 August 2022

    6.0
    Quiet stay
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Room smelled bad and the breakfast was only coffee and toast.

    Room was nice and quiet. Beds were clean and comfortable.

    Stayed in August 2022

  • Reviewed: 29 July 2022

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    N/a

    They went out of their way to extend my stay Quiet Comfortable beds Faced back parking lot Blackout curtains

    Stayed in July 2022

  • Reviewed: 29 July 2022

    7.0
    disappointed pool and hot tub were not working
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    long wait to check in

    location

    Stayed in July 2022

Showing 1 – 25

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