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Reviews of Heritage Inn & Suites - Brooks 3 stars

1239 2 Street West, T1R 1P7 Brooks, Canada

#5 of 10 hotels in Brooks

Guests' Choice

Review score

Based on 58 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.5

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    8

  • Free WiFi

    9.4

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Showing 1 - 58

  • Reviewed: 14 September 2018

    10
    Excellent location, facility and service.
    • Business trip
    • Solo traveller
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    There was nothing that I didn’t like.

    Very clean. Fast check -in and out. Very comfortable bed! Good size room, well furnished and well provisioned. Plenty of choices for breakfast. Quiet facility.

    Stayed in September 2018

  • Reviewed: 16 July 2018

    9.2
    Good value for money if you're passing through.
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night

    TV channels limited and air conditioning takes a while to respond. The location is on a busy strip mall with no decent restaurants within walking distance that we could see. The adjacent restaurant where you get 10% off food was disappointing.

    I love these Canadian hotel rooms with 2 big comfy beds and mini-kitchen facilities. Breakfast included in room rate.

    Stayed in June 2018

  • Reviewed: 10 June 2018

    10
    Hotel next door is Heritage Inn Convention centre, so the 2...
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night

    Hotel next door is Heritage Inn Convention centre, so the 2 places get confused. I went to check in there and was not on the reservation list. The lady at the front desk phoned next door and when I walked in there, I was addressed by my name and my paperwork was waiting on the front desk.

    Stayed in June 2018

  • Reviewed: 7 April 2018

    7.1
    I'd definitely stay there again - staff are awesome.
    • Business trip
    • Solo traveller
    • Superior Queen Room with Two Queen Beds
    • Stayed 4 nights

    I think if the hotel would drop their rates a bit, they might get more people staying there - looking at the vehicles outside, I don't think more than a half dozen people were staying there at that time.

    Comfortable beds - really comfortable bedding. Very quiet and peaceful. I was the only person in the pool - which is a decent size for a motel.

    Stayed in April 2018

  • Reviewed: 12 October 2017

    7.1
    Put out.
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    It took 4 rooms before we got one where everything worked. The front desk clerk was more than helpful to get us a good room. The HVAC system was the worst I have ever seen. Just a thermostat no selection for A/C or heat. Was told twice that it may take 20 minutes for the heat to start flowing. This is totally unacceptable this day and time.

    Location

    Stayed in October 2017

  • Reviewed: 25 August 2017

    10
    Extremely comfortable
    • Leisure trip
    • Group
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    That I didn't stay longer.

    We booked this place on our way home to BC. We picked Brooks as our halfway point home and while we were on the road we looked it up online. I have to say it was better than we expected! I. Was late and the gentleman manning the front desk was very helpful and really friendly. The whole hotel from what we could see was very clean. Our room was clean, very comfortable, quiet, had everything we needed. We only spent the night, and we're on the run fairly early so we didn't see much else other than the complimentary breakfast which was perfect for us. Lots to choose from. If and when passing through or staying on Brooks I would book this hotel!

    Stayed in July 2017

  • Reviewed: 14 August 2017

    8.3
    Everything we needed for a family & friends stay. Would certainly stay there again.
    • Leisure trip
    • Group
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night

    The rooms were roomy, comfortable, and clean. It was a great value for the time we needed to overnight in Brooks. We took advantage of the family lounge area above the foyer to play some board games with friends in the evening. Would definitely stay there again.

    Stayed in August 2017

  • Reviewed: 23 May 2017

    6.7
    Sleeping in a strip mall zone
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night

    The area around it is a strip shopping mall area with no atmosphere. Their ice machine didn't work even though they lead you to believe it does by providing an ice bucket. Hair dryer didn't work either. Pool closed too early for us to use it.

    It was conveniently located if traveling to Dinosaur Provincial Park, and the room, bed and bath were lovely. They had a great breakfast if you are leaving early for Dinosaur Park. Many eateries nearby.

    Stayed in May 2017

  • Reviewed: 2 March 2017

    7.1
    somewhat disappointed
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 2 nights

    Hot tub - called a whirlpool was aptly named, as it was not hot. The shower in the pool area was hotter.

    Breakfast offered was similar to other hotels. Very roomy dining area.

    Stayed in February 2017

  • Reviewed: 21 January 2017

    7.5
    A good choice in Brooks
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 2 nights

    Was a little pricey. Snowplow in parking lot @ 4 a.m. for an hour not appreciated.

    Hotel was fine. Breakfast bar had something for everyone. Pretty good pool and hot tub. Very nice staff.

    Stayed in December 2016

  • Reviewed: 18 September 2018

    7.9
    comfy beds
    • Leisure trip
    • Solo traveller
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night

    Breakfast was below average.

    very clean. room very comfortable and beds were excellent. .

    Stayed in September 2018

  • Reviewed: 6 September 2018

    9.2
    Great room and good location.
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The provided breakfast was barely average.

    Great room and good location.

    Stayed in September 2018

  • Reviewed: 13 August 2018

    9.2
    Clean and friendly
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    a little far from DT

    Good breakfast, nicely equipped room.

    Stayed in August 2018

  • Reviewed: 6 August 2018

    9.2
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    very nice location everything is there. 20-30minutes to Dinosaur Provincial Park. 20mins.going to Kinbrook Provincial Park #LakeNewell

    Stayed in August 2018

  • Reviewed: 17 July 2018

    8.8
    Breakfast is good.
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night

    Breakfast is good.Quiet at night.Frontdesk staff are friendly.

    Stayed in July 2018

  • Reviewed: 16 July 2018

    10
    Beautiful facility which included an awesome breakfast.
    • Leisure trip
    • Group
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Beautiful facility which included an awesome breakfast. It was quiet and peaceful, located just south of the #1 highway.

    Stayed in July 2018

  • Reviewed: 6 July 2018

    10
    A great place to stay en route. Brooks is singularly lacking decent places to have dinner though!
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We have stayed here several times. Always a good breakfast.

    Stayed in June 2018

  • Reviewed: 1 July 2018

    5.8
    The size of the room was ok for family of three
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast should not be called a breakfast, it’s only coffee

    The size of the room was ok for family of three

    Stayed in June 2018

  • Reviewed: 6 May 2018

    10
    Just wow!
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The only thing is that the hottub water is really too hot.

    Almost everything. Excellent room, friendly staff, bed are comfortables.

    Stayed in May 2018

  • Reviewed: 23 September 2017

    10
    easy transportation access
    • Leisure trip
    • Solo traveller
    • Superior Queen Room with Two Queen Beds
    • Stayed 3 nights

    easy transportation access

    Stayed in September 2017

  • Reviewed: 25 August 2017

    8.8
    Best place in town if visiting dinosaur park
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Super comfortable beds and excellent free breakfast. Friendly staff.

    Stayed in August 2017

  • Reviewed: 19 August 2017

    7.9
    Would stay again
    • Business trip
    • Solo traveller
    • Superior Queen Room with Two Queen Beds
    • Stayed 2 nights

    Breakfast, pre-made french toast, eggs etc. small selection

    It was quiet and clean

    Stayed in August 2017

  • Reviewed: 17 August 2017

    10
    everything was presented nicely and was fresh.
    • Business trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 2 nights

    everything was presented nicely and was fresh.

    Stayed in August 2017

  • Reviewed: 9 August 2017

    3.3
    We stayed for 3 nights and the room was not cleaned once.
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    We stayed for 3 nights and the room was not cleaned once.

    Stayed in August 2017

  • Reviewed: 2 August 2017

    7.1
    Clean
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Position

    Clean

    Stayed in July 2017

  • Reviewed: 31 July 2017

    7.5
    Room too small for the money.
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Room too small for the money. No sitting area,couch in room

    Stayed in July 2017

  • Reviewed: 31 July 2017

    10
    Friendly staff, good breakfast, very clean facility,
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff, good breakfast, very clean facility,

    Stayed in July 2017

  • Reviewed: 31 July 2017

    10
    We love everything!
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We love everything!!!!very nice breakfast!

    Stayed in July 2017

  • Reviewed: 21 July 2017

    7.5
    The pool was a nice way to end the day.
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 3 nights

    The breakfast was a bit lacking. We are used to having a greater selection.

    The pool was a nice way to end the day.

    Stayed in June 2017

  • Reviewed: 15 July 2017

    10
    slippery bathtub floor
    • Leisure trip
    • Group
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night

    slippery bathtub floor

    Stayed in July 2017

  • Reviewed: 13 July 2017

    10
    easy accessible & good overall value
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night

    easy accessible & good overall value

    Stayed in July 2017

  • Reviewed: 22 February 2017

    9.6
    Pool and hot tub and gym where nice
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Little pricey

    Pool and hot tub and gym where nice

    Stayed in February 2017

  • Reviewed: 17 February 2017

    10
    Comfort and Cozy
    • Leisure trip
    • Solo traveller
    • Superior Queen Room with Two Queen Beds
    • Stayed 2 nights

    nothing.

    beds were incredibly comfortable! Very clean room

    Stayed in January 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 May 2016

    7.9
    The beds were comfy.
    • Leisure trip
    • Couple

    Waffles, bacon and/or sausage would be a nice addition. Fruit was not fresh sliced (canned)? THERE IS NO DESTINATION MARKETING FEE in Canada!! Please refund $6.44 to my Visa: Res 064469, Heritage Inn, Brooks, AB May 7-9, 2016. Check behind bathroom door for damage to wall and door stopper.

    The beds were comfy. Room was very clean.

  • Reviewed: 13 October 2015

    9.6
    My wife is pretty picky about bed comfort, but the beds were...
    • Leisure trip
    • Couple

    We had to try another room because the first one was like a oven. But they were quick to relocate us to a cooler room.

    My wife is pretty picky about bed comfort, but the beds were very comfy and she slept harder than she ever did at any other hotel.

  • Reviewed: 11 August 2015

    9.6
    Comfy bed, good shower, short walking distance for beer and...
    • Leisure trip
    • Couple

    The thermostat for the air conditioner was slow to respond - resulting in the room being too cold a lot of the time.

    Comfy bed, good shower, short walking distance for beer and food.

  • Reviewed: 11 August 2015

    5.8
    the bed and location
    • Leisure trip
    • Family with older children

    the greeting like i was interrupting something more important. lack of open friendly smile and super-speed list of amenities. room smelled like dirty laundry, coffee grounds in coffee maker.

    the bed and location

  • Reviewed: 2 August 2015

    8.8
    loved the mini fridge and small sink and microwave as well...
    • Leisure trip
    • Couple

    loved the mini fridge and small sink and microwave as well as the fact that there were sets of dishes and cutlery! great hot tub and pool. and very near The Mango, a fabulous Indian restaurant!

  • Reviewed: 1 July 2015

    8.8
    Good, quiet room.
    • Leisure trip
    • Couple

    Very hot in the room, but it was our fault for not knowing how to adjust the air conditioner. Instructions in the room would be helpful.

    Good, quiet room. Excellent breakfast.

  • Reviewed: 25 May 2016

    10
    Clean and spacious room.
    • Leisure trip
    • Couple

    Clean and spacious room. Very good variety at breakfast. Receptionist very helpful in explaining local attractions. Great value.

  • Reviewed: 5 April 2016

    9.6
    It was clean and quiet
    • Family with young children

    It was clean and quiet The staff was very friendly

  • Reviewed: 15 March 2016

    10
    A nice new facility, with comfortable beds.
    • Leisure trip
    • Group

    A nice new facility, with comfortable beds.

  • Reviewed: 18 February 2016

    2.5
    It was conveniently located you could walk to a variety of...
    • Solo traveller

    There was an particular odor

    It was conveniently located you could walk to a variety of restaurants and stores

  • Reviewed: 25 January 2016

    9.6
    Very clean, friendly staff.
    • Leisure trip
    • Family with young children

    Had to wait at night for lady at front desk to come back to go into the pool.

    Very clean, friendly staff.

  • Reviewed: 3 January 2016

    8.3
    clean and quiet
    • Leisure trip
    • Couple

    clean and quiet

  • Reviewed: 8 November 2015

    10
    This hotel was wonderful and so modern.
    • Leisure trip
    • Family with older children

    This hotel was wonderful and so modern. Great continental breakfast and friendly, helpful staff.

  • Reviewed: 4 October 2015

    9.2
    The room was clean and no noise
    • Business trip
    • Solo traveller

    The taste of the water

    The room was clean and no noise

  • Reviewed: 31 August 2015

    10
    Very good value for money and everything was clean and...
    • Leisure trip
    • Family with young children

    Very good value for money and everything was clean and comfortable. The included breakfast had a lot of great options.

  • Reviewed: 23 August 2015

    9.6
    The rooms were great.
    • Leisure trip
    • Couple

    Breakfast could of been a little better but still was ok.

    The rooms were great.

  • Reviewed: 23 August 2015

    7.9
    Very nice breakfast among other things fresh fruit salad
    • Leisure trip
    • Couple

    Very nice breakfast among other things fresh fruit salad

  • Reviewed: 16 August 2015

    7.5
    Restaurant fare was way way too salty.
    • Business trip
    • Solo traveller

    Restaurant fare was way way too salty.

  • Reviewed: 11 August 2015

    7.5
    Air conditioner was not functioning properly room did not...
    • Leisure trip
    • Couple

    Air conditioner was not functioning properly room did not cool down very much

  • Reviewed: 10 August 2015

    10
    Staff were very pleasant and helpful
    • Leisure trip
    • Family with young children

    Nothing

    Staff were very pleasant and helpful

  • Reviewed: 4 August 2015

    9.2
    Excellent hotel.
    • Leisure trip
    • Couple

    Staff not really friendly. They looked bored.

    Excellent hotel. Breakfast very complete and awesome!

  • Reviewed: 3 August 2015

    8.8
    Very pleasant atmosphere, and easy to reach off Hwy #1, as...
    • Group

    Very pleasant atmosphere, and easy to reach off Hwy #1, as well Tour bus pick up

  • Reviewed: 27 July 2015

    10
    very good
    • Couple

    very good

  • Reviewed: 23 June 2015

    10
    Comfortable clean bed and room
    • Couple

    Can't think of anything

    Comfortable clean bed and room

  • Reviewed: 14 June 2015

    10
    Great night's sleep on comfy beds and amazing pillows.
    • Leisure trip
    • Group

    Great night's sleep on comfy beds and amazing pillows.

There are also 22 reviews without text. These impact the overall review score.

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