788 Richards Street, V6B 3A4 Vancouver, Canada
#3 of 74 hotels in Vancouver
Guests' ChoiceBased on 1108 hotel reviews
9.3Cleanliness
9.7
Comfort
9.6
Location
9.6
Facilities
9.4
Staff
9.7
Value for money
8.7
Free WiFi
9.3
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End of dialog contentReviewed: 28 March 2024
Mary
AustraliaThe location of this hotel is so central and close to great cafes and restaurants as well as tourist destinations. The hotel has bikes to use so we were able to access bike paths in the city and cycle around the Stanley park Seawall. The rooms are spacious and comfortable. We especially loved the pool and hot tub. The staff are so helpful and friendly. They made our stay effortless. We loved this hotel!
Stayed in March 2024
Reviewed: 27 March 2024
Kerrie
AustraliaThe hotel was beautifully presented and the staff were all very welcoming. We enjoyed our brief stay very much.
Stayed in March 2024
Reviewed: 26 March 2024
Lisa
CanadaThere is nothing we don’t love about L’Heritage
Love this hotel, it’s absolutely perfect for a weekend getaway. The rooms are beautiful and clean the beds are luxurious and comfortable, the bathroom is spacious and spotless. The location is close to shopping, restaurants and sports/concert venues. We love the pool, hot tub and steam to recharge and unwind. The incredible helpful and kind staff are the added reason why we always choose this hotel when staying in Vancouver. :)
Stayed in March 2024
Reviewed: 26 March 2024
Tamara
United StatesIt was a smaller hotel. Lovely. Personal. Terrific staff. Nice pool. Amazing king suite.
Stayed in March 2024
Reviewed: 18 March 2024
Gail
United KingdomThis is a great location especially if, like me, you are coming in by train from the airport as it is easy walking distance. It is also a short car ride to Pacific Central station where you board the Canadian train. You are spoilt for choice with shops and restaurants close by
Stayed in March 2024
Reviewed: 17 March 2024
Chloe
United KingdomFantastic hotel in a good location. We were lucky to be upgraded into a suit which was stunning with all the amenities required. We used the gym, pool and hot tub which were all really well equipped and maintained. The hotel staff were very helpful and polite. I would definitely recommend staying here for a trip to Vancouver.
Stayed in March 2024
Reviewed: 13 March 2024
Prashath
CanadaBetter coordination for turndown service. Could also provide more water in the room to drink.
Amazing front desk staff. Surrounded by many places to eat and conveniently located to a lot of places.
Stayed in March 2024
Reviewed: 12 March 2024
Andreas
GermanySuper Location. Always keen service. Service extraordinary. Carmen from Spain is fun! Thanks for your kind support !
Stayed in March 2024
Reviewed: 9 March 2024
Cheng-yu
CanadaNone
Excellent guest service and care
Stayed in March 2024
Reviewed: 8 March 2024
Kailey
CanadaClose proximity to everything you’d need downtown! Walking distance to great restaurants, cafes and bakeries! The rooms were bright, clean and came stocked with the basics.
Stayed in February 2024
Reviewed: 4 March 2024
John
United KingdomRooms are spacious and well presented. Restaurant is good value and private to residents so isn’t busy. The pool is excellent as is the gym
Stayed in March 2024
Reviewed: 1 March 2024
Brett
AustraliaNothing really. My experience was excellent.
The property was in a great location to restaurants, transport and shopping. The staff were all kind and friendly and happy to help. The room was comfortable and spacious. The hotel amenities were also excellent.
Stayed in February 2024
Reviewed: 28 February 2024
Lisa
CanadaNothing! The whole stay was excellent
Amazing customer service, they go the extra mile to make you feel welcome. We were greeted immediately, then upgraded to a suite. Check in was very easy and they escorted us to the elevators to our room. The room was exceptionally clean and updated.
Stayed in February 2024
Reviewed: 27 February 2024
Douglas
United KingdomNothing
Classy hotel with nice facilities and good room sizes
Stayed in February 2024
Reviewed: 26 February 2024
Megan
New ZealandNo plugs accessible near bed for charging phone Aircon was a bit loud
Comfortable bed Very helpful and friendly staff Continental breakfast was amazing and always exactly on time for room service Location could not be better for stadium and central downtown
Stayed in February 2024
Reviewed: 25 February 2024
Linda
CanadaNothing
Room was beautiful, fantastic water pressure for the shower. The tv streaming was a nice surprise, allowed us to keep up with our shows. Staff were very attentive and helpful.
Stayed in February 2024
Reviewed: 23 February 2024
Brian
United StatesLocation was excellent - walking distance to so many good restaurants and bars Staff was super friendly Room was pretty spacious with a gas fireplace Restaurant food was pretty basic, but the ambiance was fantastic
Stayed in January 2024
Reviewed: 22 February 2024
Melanie
AustraliaNothing
Comfortable beds and lovely pool and spa
Stayed in February 2024
Reviewed: 20 February 2024
Morgan
CanadaThe only downside was the restaurant, service was amazing in the restaurant as well but the food was lacking. But with the location there was so many choices surrounding the hotel with the same walk time as to the restaurant almost.
The staff were amazing and the room was the cleanest hotel room I’ve seen in years! The location was also amazing, you could walk to anything you’d want to eat and are right downtown for nightlife!
Stayed in February 2024
Reviewed: 19 February 2024
Ariola
CanadaEverything is perfect 👍
Staff are really nice and accommodating.We love their hospitality..
Stayed in February 2024
Reviewed: 19 February 2024
Jonathan
AustraliaWhile the staff were all really nice they didn't have much of a clue about what happens in Vancouver. I wanted to take a shuttle bus up to Whistler one day so I asked at the front desk about the best one to get. I was told there was no bus to Whistler, so I went to my room googled it and found what I wanted and booked. Not sure if it was the best one or not but it did the job. But really this is a super small gripe, I'd definitely stay there again, the team were great they just need to do a bit more homework.
The room was great, clean, and comfortable, liked the fireplace that was cool. Location was perfect and easy to get everywhere I needed to go. Liked that they had bikes too, they were handy for short trips around the city and when you are on foot it is great to be a bit more mobile.
Stayed in February 2024
Reviewed: 18 February 2024
Christian
CanadaExcellent and highly recommended
Stayed in February 2024
Reviewed: 18 February 2024
Irene
SpainEverything was just amazing, nothing bad to say. Would recommend 100%
Stayed in February 2024
Reviewed: 16 February 2024
Alexandria
United StatesThe room service was not good, only thing I didn’t like.
The property was great. We loved our room, it was comfortable and clean.
Stayed in February 2024
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