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  5. Reviews of Hidden Valley Resort, Ascend Hotel Collection

Reviews of Hidden Valley Resort, Ascend Hotel Collection This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1755 Valley Road, P1H 1Z8 Huntsville, Canada

#20 of 21 hotels in Huntsville

Guests' Choice

Review Score

Based on 430 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    8.6

  • Facilities

    6.9

  • Staff

    8.0

  • Value for money

    6.9

  • Free WiFi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 26, 2024

    8.0
    Cozy very near to skiing facilities
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds with Balcony - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Good amenities but short times to enjoy them

    Very good location

    Stayed in February 2024

  • Reviewed: January 11, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cold pool

    Pool was super cold and usually a heated pool when we always visit. Restaurant was closed and is never closed?

    Stayed in January 2024

  • Reviewed: January 6, 2024

    7.0
    It was convenient to be so close to the ski hill but the property needs lots of love
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Very dated Looked run down Staff not overly friendly Would have liked a larger fridge & a microwave. Could never find the ice machine Hated that there was no elevator

    The proximity to the ski hill

    Stayed in January 2024

  • Reviewed: October 8, 2023

    6.0
    Highly over priced just because of location!
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Had to pay for parking evening though on booking.com it said free parking. Very understaffed. No elavator. Over priced for what you get.

    Beautiful location. Breakfast was nice. Staff friendly

    Stayed in September 2023

  • Reviewed: October 2, 2023

    8.0
    Very good stay, especially during the week
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    They could not find my paperwork when I asked if the deposit for property was to be reversed. I am not sure of the charges. As there were additional fees. I would have liked to be reassured of the charges. Thank you

    We were greeted with a smile and warm welcome by the front desk staff Charlean Domingo who was very accommodating and helpful. The general manager was also very helpful and accommodating.

    Stayed in September 2023

  • Reviewed: October 2, 2023

    8.0
    Very Good
    • With a pet
    • Business trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Nothing, all was fine!

    Loved the view! They were very accomodating with a pet friendly room right by the back door so we could take him out.

    Stayed in October 2023

  • Reviewed: September 27, 2023

    8.0
    Wonderful stay!!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No elevator! Couldn't use the pools, as I can't do that many stairs . From one floor to the next. And no ice machine on my floor.

    The view from our room. How clean it was. The receptionist behind the desk. The restaurant.

    Stayed in September 2023

  • Reviewed: August 18, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was dirtyyyyyy

    Room was fine, location and lake facilities were great

    Stayed in August 2023

  • Reviewed: August 14, 2023

    8.0
    The hotel is older , they’ve painted the exterior and redone the carpet in the hallways, it’s clean but dated furnishing
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Bar doesn’t open until 5pm, menu has only a few options and needs to be expanded.

    Location and the bartender Karen when she’s working .

    Stayed in August 2023

  • Reviewed: August 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Didn’t eat there.

    Stayed in August 2023

  • Reviewed: August 8, 2023

    7.0
    Overall, our stay was great for what we needed. Thank you!
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds with Balcony - Non-Smoking
    • Stayed 1 night

    The on site outdoor facilities are run down. The concrete pool is large and could be beautiful but needs maintenance - the paint is peeling, the concrete is deteriorating. The tennis courts are becoming overgrown with weeds.

    The staff were very helpful and friendly. We ate dinner at the restaurant on site and the food was delicious. We enjoyed a large comfortable room for sleeping.

    Stayed in August 2023

  • Reviewed: August 5, 2023

    6.0
    Great location on beautiful lake, but needs work done on its facilities and cleanliness
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with Balcony - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Run down, not very clean (e.g. hallways, baseboards, carpetting, pool…)

    View of the beautiful lake

    Stayed in August 2023

  • Reviewed: July 13, 2023

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Resort fee is a waste. Get to rent a canoe for 1 hr.

    Stayed in July 2023

  • Reviewed: July 11, 2023

    8.0
    Lovely stay at a family favourite
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I don’t like that there is no coffee ready on site for guests

    We love the beach and the pools

    Stayed in July 2023

  • Reviewed: July 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    It was noisy the night we needed to sleep early for the Ironman. The guests' children were yelling next door.

    Needs updating

    Stayed in July 2023

  • Reviewed: July 5, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Balcony - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The indoor pool- needs updating. The drain was out ,dirty, and in need of repair. There was gum stuck to the pool deck. The windows were very dirty and you could tell this room hasn't had a deep clean nor did it have a daily thorough clean. The walls were also dirty and all the paint peeling. Really really sad cuz we love hidden valley and ther a just no reason for this. The basketball court and tennis court - BAD-the ground is torn up can't play without tripping over cracks and the lines aren't present, all faded away. So ghetto looking , really really unprofessional. The whole court needs an update, the net was a few old sorry strings just hanging from the hoop.. Looks bad and not like photos online -which I heard people talking and they were very disappointed in the falseness of the ads. I'm not one to complain - but I've been here many times and you have " let it go downhill". Why! Lobby- In need of couches and chairs in lobby to take a seat if waiting for family members to change or to check your phone , make dinner reservations etc. You could utilize that space better for sure especially for families with small kids. It's when there's a huge line, one person only at the desk and all the families left to stand with their baggage taking up the whole foyer. Akward. Room- holes in the wall! Fan didn't turn on in bathroom -making the whole room damp. Caulking is just peeling and the grout on the floor is absolutely disgusting. The countertops were not disinfected before our stay, there was hair and toilet paper bits on the sink faucet! Just really bad compared to previous years. Needs a TOTAL redo. It's time and worth the money! All of these fixes are apart of keeping a hotel so there is no reason a business shouldn't be keeping there hotel in better condition. Repairs , Paint , Cleaning protocols all need to begin asap. We really do love Hidden Valley so this is a friendly reminder to clean this place...

    We love Hidden Valley every summer we return. The location is great and the amount of amenities on the property is perfect for families.

    Stayed in July 2023

  • Reviewed: July 4, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    lakeview location swimming pool

    Stayed in July 2023

  • Reviewed: July 3, 2023

    7.0
    We’ve stayed here before and will probably come again but will not be interested in the spa.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Disappointed with the spa. Tried to book two massages, the front desk did not seem to know what to do to book them. We were not told we could not get them together despite being booked at the same time with only one masseuse. Showed up at the time of appointment and was told would need to wait at least an hour, was not aware of our appointment and we would not be having them together. Small deduction from room rate was applied due to inconvenience. Staff seemed unorganized at the front desk and not sure where to find answers for questions. We felt we were being a bother by the response we got.

    Location is great. The beach and water was beautiful. Waitress for our dinner was amazing.

    Stayed in July 2023

  • Reviewed: June 24, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with Balcony - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom Pillows are so high for sleeping

    View from balcony

    Stayed in June 2023

  • Reviewed: June 19, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    Could use updates/renovations

    Great little beach on property.

    Stayed in May 2023

  • Reviewed: June 14, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Gym not open Room a little beat up

    Great location. Well priced. Good restaurant and views.

    Stayed in June 2023

  • Reviewed: June 1, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    some staff were unhelpful, the hotel is dated and in need of decorating.

    location, evening meal was fabulous

    Stayed in May 2023

  • Reviewed: May 31, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The bar area air conditioning doesn’t work , apparently this has been going for a couple of years. we found ourselves leaving the hotel and going to Deerhurst to have drinks in their bar.

    The location and staff , especially Karen the bartender were excellent ambassador for the hotel.

    Stayed in May 2023

  • Reviewed: May 25, 2023

    7.0
    was fine for the occasion
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Balcony - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    a little out dated

    location and convenience

    Stayed in May 2023

Showing 1 - 25

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