1755 Valley Road, P1H 1Z8 Huntsville, Canada
#20 of 21 hotels in Huntsville
Guests' ChoiceBased on 430 hotel reviews
7.0Cleanliness
7.5
Comfort
7.6
Location
8.6
Facilities
6.9
Staff
8.0
Value for money
6.9
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: February 26, 2024
Fabian
CanadaGood amenities but short times to enjoy them
Very good location
Stayed in February 2024
Reviewed: January 11, 2024
Sis
CanadaCold pool
Pool was super cold and usually a heated pool when we always visit. Restaurant was closed and is never closed?
Stayed in January 2024
Reviewed: January 6, 2024
Amos
CanadaVery dated Looked run down Staff not overly friendly Would have liked a larger fridge & a microwave. Could never find the ice machine Hated that there was no elevator
The proximity to the ski hill
Stayed in January 2024
Reviewed: October 8, 2023
Andrea
IrelandHad to pay for parking evening though on booking.com it said free parking. Very understaffed. No elavator. Over priced for what you get.
Beautiful location. Breakfast was nice. Staff friendly
Stayed in September 2023
Reviewed: October 2, 2023
Mahadai
CanadaThey could not find my paperwork when I asked if the deposit for property was to be reversed. I am not sure of the charges. As there were additional fees. I would have liked to be reassured of the charges. Thank you
We were greeted with a smile and warm welcome by the front desk staff Charlean Domingo who was very accommodating and helpful. The general manager was also very helpful and accommodating.
Stayed in September 2023
Reviewed: October 2, 2023
Digioacchino
CanadaNothing, all was fine!
Loved the view! They were very accomodating with a pet friendly room right by the back door so we could take him out.
Stayed in October 2023
Reviewed: September 27, 2023
Sandra
CanadaNo elevator! Couldn't use the pools, as I can't do that many stairs . From one floor to the next. And no ice machine on my floor.
The view from our room. How clean it was. The receptionist behind the desk. The restaurant.
Stayed in September 2023
Reviewed: August 18, 2023
Paul
United KingdomPool was dirtyyyyyy
Room was fine, location and lake facilities were great
Stayed in August 2023
Reviewed: August 14, 2023
Michael
CanadaBar doesn’t open until 5pm, menu has only a few options and needs to be expanded.
Location and the bartender Karen when she’s working .
Stayed in August 2023
Reviewed: August 12, 2023
Carol
CanadaDidn’t eat there.
Stayed in August 2023
Reviewed: August 8, 2023
Amy
CanadaThe on site outdoor facilities are run down. The concrete pool is large and could be beautiful but needs maintenance - the paint is peeling, the concrete is deteriorating. The tennis courts are becoming overgrown with weeds.
The staff were very helpful and friendly. We ate dinner at the restaurant on site and the food was delicious. We enjoyed a large comfortable room for sleeping.
Stayed in August 2023
Reviewed: August 5, 2023
Shannon
CanadaRun down, not very clean (e.g. hallways, baseboards, carpetting, pool…)
View of the beautiful lake
Stayed in August 2023
Reviewed: July 13, 2023
Spencer
CanadaResort fee is a waste. Get to rent a canoe for 1 hr.
Stayed in July 2023
Reviewed: July 11, 2023
Brianne
CanadaI don’t like that there is no coffee ready on site for guests
We love the beach and the pools
Stayed in July 2023
Reviewed: July 10, 2023
Ricardo
CanadaIt was noisy the night we needed to sleep early for the Ironman. The guests' children were yelling next door.
Needs updating
Stayed in July 2023
Reviewed: July 5, 2023
Mary
CanadaThe indoor pool- needs updating. The drain was out ,dirty, and in need of repair. There was gum stuck to the pool deck. The windows were very dirty and you could tell this room hasn't had a deep clean nor did it have a daily thorough clean. The walls were also dirty and all the paint peeling. Really really sad cuz we love hidden valley and ther a just no reason for this. The basketball court and tennis court - BAD-the ground is torn up can't play without tripping over cracks and the lines aren't present, all faded away. So ghetto looking , really really unprofessional. The whole court needs an update, the net was a few old sorry strings just hanging from the hoop.. Looks bad and not like photos online -which I heard people talking and they were very disappointed in the falseness of the ads. I'm not one to complain - but I've been here many times and you have " let it go downhill". Why! Lobby- In need of couches and chairs in lobby to take a seat if waiting for family members to change or to check your phone , make dinner reservations etc. You could utilize that space better for sure especially for families with small kids. It's when there's a huge line, one person only at the desk and all the families left to stand with their baggage taking up the whole foyer. Akward. Room- holes in the wall! Fan didn't turn on in bathroom -making the whole room damp. Caulking is just peeling and the grout on the floor is absolutely disgusting. The countertops were not disinfected before our stay, there was hair and toilet paper bits on the sink faucet! Just really bad compared to previous years. Needs a TOTAL redo. It's time and worth the money! All of these fixes are apart of keeping a hotel so there is no reason a business shouldn't be keeping there hotel in better condition. Repairs , Paint , Cleaning protocols all need to begin asap. We really do love Hidden Valley so this is a friendly reminder to clean this place...
We love Hidden Valley every summer we return. The location is great and the amount of amenities on the property is perfect for families.
Stayed in July 2023
Reviewed: July 4, 2023
Jiangtao
Canadalakeview location swimming pool
Stayed in July 2023
Reviewed: July 3, 2023
Brittany
CanadaDisappointed with the spa. Tried to book two massages, the front desk did not seem to know what to do to book them. We were not told we could not get them together despite being booked at the same time with only one masseuse. Showed up at the time of appointment and was told would need to wait at least an hour, was not aware of our appointment and we would not be having them together. Small deduction from room rate was applied due to inconvenience. Staff seemed unorganized at the front desk and not sure where to find answers for questions. We felt we were being a bother by the response we got.
Location is great. The beach and water was beautiful. Waitress for our dinner was amazing.
Stayed in July 2023
Reviewed: June 24, 2023
Goran
CanadaBathroom Pillows are so high for sleeping
View from balcony
Stayed in June 2023
Reviewed: June 19, 2023
Kelly
CanadaCould use updates/renovations
Great little beach on property.
Stayed in May 2023
Reviewed: June 14, 2023
Simon
CanadaGym not open Room a little beat up
Great location. Well priced. Good restaurant and views.
Stayed in June 2023
Reviewed: June 1, 2023
Lisa
United Kingdomsome staff were unhelpful, the hotel is dated and in need of decorating.
location, evening meal was fabulous
Stayed in May 2023
Reviewed: May 31, 2023
Leslie
CanadaThe bar area air conditioning doesn’t work , apparently this has been going for a couple of years. we found ourselves leaving the hotel and going to Deerhurst to have drinks in their bar.
The location and staff , especially Karen the bartender were excellent ambassador for the hotel.
Stayed in May 2023
Reviewed: May 25, 2023
Cindy
Canadaa little out dated
location and convenience
Stayed in May 2023
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