The spaces between the tiles in the shower area were dirty. They need proper grouting and cleaning. Bed sheets also smelled as if they were not properly washed. The pool was small.

The front desk staff was helpful and friendly. Breakfast was nice. Seating at breakfast area was very comfortable and bright.

Stayed in April 2024

Bathroom cleanest was not the best. There was nose excrement in the shower walls. Disgusting. Also, around 11pm the shower water was barely warm.

Check-in and check-out were pretty simple and fast.

Stayed in April 2024

The mattress was a little firm for my liking but still good.

Staff were beyond expectations! Both front desk and the restaurant treated us like royalty. So very appreciative of their hospitality. Definitely will be back!

Stayed in January 2024

NA

Location , staff

Stayed in October 2023

I asked for a quiet room and was given a room facing the highway with lots of traffic noise and located right next to the elevators. They also had limited selection of tea available. I wanted green tea and they didn't have any to offer. For $200 + price I expected better

Location was good, decent bedding and facilities

Stayed in November 2023

Air conditioning in our room was very noisy with no apparent means of adjustment

Good range of options for breakfast. Hotel ideally located for visiting family members in and around Burlington. The Fitness Centre was appreciated.

Stayed in September 2023

Breakfast buffet was put away at 9am although breakfast is served till 10am

Beds are very comfortable

Stayed in August 2023

The room hadn’t been vacuumed from previous guest. Gold fish, whole and some crumbs, were on the floor and a broken toy.

I appreciated check-in and check-out being easy and swiftly/ fast.

Stayed in August 2023

The staff was friendly, the food was great, and the facilities were comfortable.

Stayed in July 2023

My only issue was the individual I spoke to on the phone the day before, he wasn't as friendly and didn't seem to understand my questions.

The staff was friendly and accomodating. I came down after breakfast was finished looking for hot water and milk, I found it and a very friendly staff member

Stayed in June 2023

Front desk staff that checked us in lacked friendliness and offering info. Ie. Telling where elevators were, what time check out was, if we needed ice-if it was on our floor etc. I was the only one at the Front Desk when checking in. It wasn't busy.

Liked having access at the end of the hall to get outside vs front door. Bed was comfortable. Liked Keurig machine in room. Facility was clean.

Stayed in June 2023

can’t think of anything….

great location near to Toronto airport, despite being just off main route to Niagara Falls…was in a quiet urban spot with impressive sound proofing….just the solution after a long day travelling from the UK. Breakfast was brilliant consisting of cut fruit/yoghurts/cranberries/granola etc followed by a full cooked (typically English) plateful….lovely eggs snd bacon…great coffee and orange to accompany …..great staff who were very helpful …

Stayed in May 2023

There was a large group of people in the hot tub for hours. We kept checking back through the evening but they stayed and we were unable to use the hot tub. We were surprised that they were allowed to stay in there for over 3 hours sitting around the hot tub with their drinks in hand and their feet in the water.

Stayed in May 2023

Pancakes, scramble, and sausage links underdone.our only disappointment.

Location lovely. Staff friendly and accommodating.

Stayed in April 2023

The jets is the whirlpool had brown flakes of stuff coming out and floating in the water, wasn't the most appealing. Whirlpool was really small for 2 people. Our room was half the size that was pictured when we booked it. We weren't upset about it, just a little mislead.

Very affordable for the type of room!

Stayed in March 2023

That we got charged for two movies the night we arrived and never watched any move as we arrived later. Didn’t look at my bill and see this charge until I got home so could not dispute it. Lesson learned. Will definitely check next time.

Breakfast was excellent. Sure wish there was lunch and dinner available as we had no vehicle.

Stayed in February 2023

The breakfast was very expensive and when I saw it I would have surely been disappointed if j had paid for it. And the ceiling in the bathrooms need to be cleaned.

I brought my dog and it only cost me fifty dollars.

Stayed in December 2022

There was no toilet paper at all in my room, although when I called the were very quick to bring some. No free local calls.

bed was comfy. Had fridge and microwave . Good room with separate sleeping area. Nice tv’s

Stayed in September 2022

Room was a great size and bed was comfortable

Stayed in August 2022

Hope the curtain can block lights from highway

Breakfast

Stayed in August 2022

all was well

the room was nice and clean, staff was great!

Stayed in August 2022

The bath was slow draining.

The staff were helpful and the room clean.

Stayed in July 2022

no breakfast

the option to not have maid service

Stayed in July 2022

Close to the venue. Clean and breakfast was included.

Stayed in July 2022