145 Richmond Street West, M5H 2L2 Toronto, Canada
#77 of 108 hotels in Toronto
Guests' ChoiceBased on 825 hotel reviews
7.5Cleanliness
8.2
Comfort
8.2
Location
9.0
Facilities
7.8
Staff
8.3
Value for money
7.0
Free WiFi
7.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 27, 2024
Phyllis
United States of AmericaWe had 3 adults in a jr suite but we needed to ask for sheets/pillows for the sofa bed. None in the room
Stayed in March 2024
Reviewed: March 20, 2024
Geoffrey
United KingdomThe cost of your food so I did not eat at the hotel and also the cost of the food in the market area , these seemed very overpriced
He rooms were nice,big and clean. Staff were friendly and helpful
Stayed in March 2024
Reviewed: March 19, 2024
Morgan
CanadaThere was food left on the hallway floor from another room service overnight and it smelled throughout the floor
It was a great location and clean rooms
Stayed in March 2024
Reviewed: March 17, 2024
Vanessa
CanadaThe main room could be brighter. It was very dark with the curtains drawn, and I had the curtains drawn most of the time because I could see offices directly about 10-15 meters outside my window. The staff at check-in said I had one of the newly renovated rooms; however, there was a crack in the mirror behind the coffee maker. There was also a panel on the vanity in the bathroom that fell off when I pulled the drawer open to get to the blow dryer. I had to line it back up and put it back into place and from then on it didn't come off. Also for the price, I would have imagined that the room would have a newer coffee maker (wasn't a Keurig or Nespresso), blow dryer (was an old-school Conair), and iron.
Size of the room was great. I had a jr. suite that came with a king-size bed. I loved that the bathroom was very bright. There were also a lot of outlets and USB charging ports all around the room. Room service food was delicious!
Stayed in March 2024
Reviewed: March 16, 2024
Barbara
CanadaNo coffee bar in room nor glasses for water Only 3 towels for 4 persons Conditioner was empty in shower Thought $74. to park from 1:30pm Thursday to 11am Wednesday was ridiculous
Beds were great View was interesting Grandchildren loved the pool
Stayed in March 2024
Reviewed: March 11, 2024
Julianna
United States of AmericaBed sheets had blood on them didn’t notice till the next morning
The location
Stayed in March 2024
Reviewed: March 3, 2024
Serge
CanadaRoom was clean and spacious
Stayed in January 2024
Reviewed: February 26, 2024
Sondra
CanadaOur heater was quiet on high fan, but super noisy on the low fan. The outside noise from sirens and cars racing on the road kept us awake. The hallway noise was loud. Though we realize being a Saturday night made the noise level higher. Would have like a lunch location within the hotel.
Staff, room, and location. The staff were extremely friendly and efficient. The room was spacious, clean, and stylish. The location is right where you want to be. The pool is excellent and warm.
Stayed in February 2024
Reviewed: February 25, 2024
Stanton
United States of AmericaRoom didn’t have working fridge (but it did get fixed)
Location and friendliness of staff
Stayed in February 2024
Reviewed: February 22, 2024
Jacob
CanadaNo free breakfast
Staff and view
Stayed in February 2024
Reviewed: February 19, 2024
Karan
CanadaWhen I arrived to the hotel and checked in, the front desk told me I still owe $453 when on booking.com it said it will be payed in advance and before my stay.
Property is nice, clean, kept well but construction going on
Stayed in February 2024
Reviewed: February 19, 2024
Chevigny
CanadaFor the price of the room , no breakfeast free and parking is a joke.
Room nice and the place
Stayed in February 2024
Reviewed: February 18, 2024
Shawn
CanadaShuttle service
Close to airport
Stayed in January 2024
Reviewed: January 25, 2024
Carlosmacedo
BrazilSecurity
Great location, friendly staff.
Stayed in December 2023
Reviewed: January 24, 2024
Enrico
United States of Americarestaurant under renovation the steam sauna no acitve
big size and clean room. amazing swimming pool. The gym was good.
Stayed in December 2023
Reviewed: January 17, 2024
Darrel
CanadaI found it draftey by the window
The maid service was great
Stayed in January 2024
Reviewed: January 14, 2024
Elisha
CanadaNo ice in the ice machine, I tried to extend my stay reception said to do so on booking app.. I tried but no reply.. so we left
Location
Stayed in January 2024
Reviewed: January 14, 2024
Antulio
GreeceI cannot believe their tv system does not offer streaming services. It’s the same I found many years ago and has lot been updated!
Location. The room was great.
Stayed in January 2024
Reviewed: January 12, 2024
Denise
CanadaRenovations long walk to elevator with luggage and kids
Location
Stayed in December 2023
Reviewed: January 10, 2024
Costica
Rwandaaccess to the room
room
Stayed in January 2024
Reviewed: January 9, 2024
Nancy
CanadaSauna not working and tv movie option in room not working, loud alam sound went off in room at 8:45 am.. scared us and place also under construction
Stayed in January 2024
Reviewed: January 7, 2024
Robert
CanadaWiFi coverage was poor. The connection was extremely slow and kept dropping out. Very frustrating.
Great location, clean, quiet and spacious room. Comfortable bed, nice features like built-in charging ports
Stayed in January 2024
Reviewed: January 5, 2024
Jaey
United States of AmericaFront desk Staff could be a bit disorganized.
Breakfast, location.
Stayed in December 2023
Reviewed: January 4, 2024
Karol
CanadaThe lack of a stocked bar in the room. My late arrival meant that room service was over and the lack of a traditional stocked mini bar meant I wasn't able to unwind after a long trip.
Stayed in December 2023
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