They are remodelling the lobby so only one person at reception. There was a queue of people trying to check in including us. Only two lifts for a huge hotel and on departure we had to wait 20min for lift. It was clearly used also by staff working which is understandable but they need to come with a different plan for them as 9am people are trying to check out. Nothing major but can improve their overall customer experience.

Easy access from central station and is also close to metro to move around. Staff were very helpful.

Stayed in April 2024

Not worth the price, parking difficult with construction

Good downtown location

Stayed in April 2024

Under construction. The whole street for blocks each way from the hotel. The hotel lobby was also being renovated. A lot of traffic due to that street renovation. We stayed on the second floor. Pretty pricey for a room with no view. Loud banging noises for the first few hours outside our room. Really gross smell outside our room. The hotel staff said that someone had cooked fish ....but it smelt like something else entirely. They had some kind of air cleaner going in the hallway. I would stay here again just up on a higher floor. I forgot that when I use booking . Com they get you funky rooms. It's happened more than once.

Location. White spot restaurant and bar right there. Food was great and prices were great. Staff were friendly. I enjoyed my stay, first time to Vancouver. Lots of walking, felt safe in the big city. Great police/security presence. Not many homeless/addictive or pan- handlers on the streets. I find it awkward when you have to fend off panhandlers. Bike lanes, electric bikes and lots of walkers everywhere. Great parks. Cool old buildings.

Stayed in April 2024

Mini-fridge in room was set too cold. My apple and organic strawberries froze solid. Odd that tiny blue lights behind the bed headboards stayed on all the time. Could not figure out how to turn them off.

Great Yaletown location. Convenient to use guest laundry and communal kitchen & lounge on the penthouse deck. Nice views from rooftop deck.

Stayed in April 2024

They charge $40.- for overnight parking.

Location

Stayed in April 2024

The room was dirty. The covers were all in old stains. The floor was dirty. The water from the shower splits on the floor even if you try hard to cover everything with the curtain. And we saw a bud - it looked like a cockroach

The price was really good. Nice location. walking distance to everything necessary.

Stayed in April 2024

Every thing was on point

I love the space

Stayed in April 2024

The location was the best and the staff were super friendly and helpful.

Stayed in April 2024

I liked their prompt service and response to my concerns. I also liked the location. It was convenient.

Stayed in April 2024

valet parking situation was a mess. staff was very inappropriate! got overly excited about driving our car and staff argued in front of us about who would get to drive it. did not respect our wishes of NOT putting an electric scooter in our car. would not answer the phone when we were trying to get our car. didn't have room to park our car at times so left car in an alleyway. made us pay for the most expensive valet option without asking if that was what we wanted (it wasn't). the construction made things tough, but that isn't the hotels fault

front desk staff was very nice and accommodating. my friend I was traveling with was very hard on them and they took it very well. i felt bad.

Stayed in April 2024

I would to have been able to open windows to allow fresh air in.

Convenient location

Stayed in April 2024

Confusion happened when I extended my stay due to my exams. It was super clean, but once you are in cleanness is per request. Insisting to record my credit card on their system.

Excellent location in central of downtown.Accessible to transit, vpl, and shopping centres.

Stayed in March 2024

Cold in apartment

Stayed in April 2024

Very busy location so parking was a challenge. Valet parking only.

Very good location. Room was well set up. The bed and pillows were comfortable. Bathroom had natural light which was helpful. Lots of windows

Stayed in April 2024

The water coming from shower was a bit too small.

Everything in general is quite OK.

Stayed in February 2024

Our room location was terrible. We looked right at another building. We couldn't keep our drapes open

Great location. Easy walking to restaurants, water taxis and shopping.

Stayed in April 2024

Beds were too soft.

Good location.

Stayed in March 2024

I did not appreciate the broken and wore down furniture. It’s just not acceptable, management has absolutely no pride in upholding their appearance.

Location. Location. Location The cleaning staff was amazing and attentive to making sure our stay was comfortable.

Stayed in March 2024

They said they had parking for an oversized truck but I had to park 3 blocks away in a sketchy paid parking lot

Location

Stayed in April 2024

My bathroom shower is leaky and corners of the room are messy.

Staff

Stayed in April 2024

The intersection outside was under construction as was part of the lobby, but these are temporary considerations

Location, room appointments. Staff were very helpful and pleasant

Stayed in April 2024

Shower was leaking on the side. There was 1 day that housekeeping forgot to clean our room.

Good value, good location, comfortable bed, big room.

Stayed in April 2024

Bed was very uncomfortable

Has the basic necessities and is in a great location.

Stayed in April 2024

Construction around hotel makes coming and going a nightmare. Pillows were lumpy.

Fair price

Stayed in April 2024