Having shower gel and hand soap instead of multiple small pieces of soap would have been much more convenient.

I paid an additional fee for parking on the property which made the stay more convenient. The location is great: easy to walk to the historical center and many bars and restaurants nearby.

Stayed in March 2024

The room was very cold when we arrived

The location The old vibe

Stayed in March 2024

There was a musty smell in the building and there was hair on the pillows but still an overall great stay.

The location was perfect, very quiet and bed was comfortable

Stayed in February 2024

The facilities are kind of old

Near to the sightseeing spots

Stayed in January 2024

I reserved a parking spot however the first night when arriving, other customers occupied the parking spaces who had not reserved them. Unfortunately, the staff weren't able to identify or contact the customers to move their cars the same night and instead could only recommend the closest parking lot, which wasn't a far walk.

Easy to check in and the staff was accessible during their posted hours. Frequent communication was a huge help.

Stayed in December 2023

Murphy bed was not comfortable

Location.

Stayed in December 2023

Quick replies from the staffs, location; lots of restaurants around

Stayed in December 2023

No iron

Convenient and great online portal if one needs a receipt for work

Stayed in November 2023

There was no door mat or something else to put your boots. It's winter in QC and having the snow melting in your room is not great.

The location was great. It's in walking distance to the X-Mas market and the Old Town.

Stayed in December 2023

NA

Location and the price are pretty much my reasons to stay in the property. And a PLUS +++ for fantastic staff, very helpful!

Stayed in December 2023

Nothing

Everything ! Location, cleanliness, comfort, accessibility, value for money, name it all !

Stayed in November 2023

Door code didn’t work (automated reception) and had to call the support number (who was helpful)

Location was great and public parking was nearby ($25 per night).

Stayed in October 2023

Back door lock wouldn’t work (FIX IT!!!), desk light socket broken, no directions for air system, torn curtain, poorly decorated, toilet not secured to floor so it banged when you got up!, no proper shelf or room for toiletries, front railing and stairs need to be renovated and cleaned, wicker chairs clumped together ( which we put out with tables), maintenance man needs better moving as it only looked like he’d rushed over lawn, sterile feel. We’ve stayed several times in past but had Sharon as Concierge so it was pleasant with coffee and immediate help for any problem. Not sure I’d stay again without improvements!!sadly gone downhill!!!!!

Location, large room, comfortable beds and pillows, updated bath, plentiful towels, pleasant maid, quick email response.

Stayed in September 2023

Peersonally I don't like self check in hotels with no staff available for advice. No breakfast facilities although there is a kitchen to make your own. There were one or two problems, for example the code key on the main door didn't work and if you arrive late at night this could cause a problem.

Nice hotel with good sized rooms, two kitchen areas, not far from the historic old town near the Plains of Abraham. Easy to find with 3 parking places if needed although coming via train makes it easier. Good value for money.

Stayed in September 2023

N/A

The location

Stayed in September 2023

I was in the basement which had a little musty smell

Location, clean , easy access

Stayed in September 2023

If I have to find something “bad”, there weren’t plug next to the bed to charge the phone.

Lovely place with a central position, 20 min from the city centre on foot. Right next to the Plains of Abraham. We had a problem with the room and the staff was nice and efficient to find another location for us.

Stayed in September 2023

When we made the reservations, we were motivated by the excellent reviews on the staff. Since then, the place became a self service hotel, without reducing the fee. There was no one to talk to during the entire stay. It id impossible to open a window and there is no air.

Great location, near a beautiful park and walking distance to the old city. Clean and comfortable

Stayed in August 2023

The entry code did not work on arrival so had to call as there is no reception and they gave me a new code by phone which worked. Otherwise all was fine.

Great location on the edge of the old town, spacious room, comfy bed, coffee machine was great for the morning as there is no breakfast. Very clean. Old fashioned style.

Stayed in August 2023

The hotel is autonomous without any staff. The promoted 24-hour front desk support is ambiguous and should reflect that the support is via a phone call. It was not very obvious while booking the hotel (i.e., atleast to me). Do come prepare to have a working phone connection to make a call as we had to make couple of them as the passcode for our door did not work. Second, please be prepared to check in only after 4 pm. Not even a single minute before can you enter your room.

The help desk on PHONE was very accommodating to the request. We had an issue, and the front desk person promptly shifted us to a new room, which felt like an upgrade of room. The hotel is 11 minutes walk to the old town and also close to a bus stop wherein you can take Bus 800. A small pantry with oven, fridge, and microwave exist which was handy to warm take-away food.

Stayed in August 2023

Being in a room on the second floor with no lift. There being no staff on site . Confusion over which lock system we were meant to use to enter the building, not clear in the instructions.

The location near the plains of Abraham. The tasteful decor. A kitchen to make food in.

Stayed in August 2023

The website is very vague on how this is a self-serve hotel. You use an access code to get into the main house and then that access code Also gives you access your room. There is no housekeeping while you stay there. But there are amenities available to you at different locations in the manner. Example, a place to pick up your toiletries, and there’s a community kitchen and eating areas in the basement. We travelled with another couple who had room 312, they had a leaky air conditioning units and a toilet that rock back-and-forth. It was very difficult to get anyone to come service this because there is no one in the establishment and everything Hass to be done over the phone. Room 312 was exceptionally tiny. They should detail this in their website as low headroom and may be square footage and assign room numbers to their photos so you know what you’re getting. I mentioned this because every room in that manner is different it’s not like a hotel we’re all rooms are similar. In addition to the coffee provided it would have been nice to have packages of tea available also. NOTE. This establishment is multi floors and has no elevator. There are only stairs.

The location was fantastic. It was so close to the Grand Allée, main promenade of restaurants. And the plains of Abraham and the Saint Joan of arc gardens. Our room, #101, was very spacious with a vintage classic vibe. The sitting area right next to the window, looking out on the main roadway, and into downtown is a nice feature. The bathroom was exceptional. The inclusion of the Nespresso machine and coffee pods were an upscale touch. If you do not want the corporate feel of a hotel, this is the place with its eclectic vintage vibe! It fits right in with the old Quebec feel. It is very quaint and very romantic. We would stay there again now that we know better how they run the business. The AC unit worked perfectly.

Stayed in July 2023

The instructions to get entry into the hotel was a little unclear. We also had problems opening the door of the room. Two years ago, when we stayed there, a gentleman was at reception. Although he was not there full time, we still saw him at a certain time in the day and we could get help for whatever issues we had. There was a personal touch. Now, it is a 100 percent self-serve facility. No staff is put there. It is my personal preference to see someone at reception, even if it is part time.

The place is clean and tidy. The room is spacious. It is at a good location. All necessary in-room items are there.

Stayed in August 2023

nothing

great room and perfect location

Stayed in August 2023