Only 1 elevator to 7th floor so it seemed that every time we needed to use it we had to wait No refrigerator or microwave in room, would not have stayed there if I realized that. Refrigerators are a must when staying in such an expensive area so you can store food and drinks for snacks or quick meals instead of paying restaurant and vending machine prices .

Great location close to all things touristy! We were able to walk to almost everywhere we needed to be. Hotel was clean, rooms included. Price was OK when compared to other hotels in the area. Hottub in room was great, sure was nice to soak after a day of walking.

Stayed in April 2024

Sink in one of our rooms(414) wasn’t working, bedside lamps weren’t working(414), slow elevators, my 10 year old nephew got stuck in the small elevator, tiny bath towels in the rooms, larger towels were reserved for the pool area and attainable only through the front desk, housekeeping room was labeled “maid” which was pretty old school and ghetto.

Property requires a number renovations but staff was helpful and friendly.

Stayed in April 2024

Anything I did not like was fixed or corrected... Be aware of the food machine lol it's tricky to use.

Dove products Decent free breakfast Super nice staff Cable for the kids

Stayed in March 2024

Breakfast a bit simple but good enough to start the day and free. What I am clearly unhappy about is the hotel charging me by mistake some random amount after I checked out. And instead of them contacting proactively about it, I was the one who had to contact them about it. As of today I have not received my refund yet.

Great staff. Rooms were large and comfortable. Close enough to the Falls without being overpriced.

Stayed in April 2024

Every thing was good specially the location

Stayed in April 2024

None

Everything, staff and facilities are excellent

Stayed in April 2024

Heater ran all night and the beds were not comfortable. Breakfast was a 5 out of 10 could of been better

Location was excellent everything within walking distance

Stayed in April 2024

It felt that the family in the adjoining room was in my room.

Stayed in April 2024

The staff weren’t that nice nor welcoming. The worker at the front desk (African lady) was not nice and very dry. Wasn’t really answering any of our questions. Did not greet us when we walked in nor did she have a smile on her face. She never gave us eye contact when talking to her. Asked her if she can give us a outline of what was being charged she said she can’t do that and we will be given one when we check out. No detailed receipt was given to us at all. I was also very disappointed that we had to pay when we checked in first thing. I’ve never been to a hotel where we checked in before. We usually just pay altogether when we checkout.

Good area. Good amount of parking. Offered breakfast. Good facilities and swimming pools.

Stayed in April 2024

Only one elevator to serve 7 floors.

Room was huge, bathroom nicely stocked with same brand of toiletries I use at home.

Stayed in April 2024

If there would be a window you could open that would be great. No fresh air flow all night. Air and furnace very loud if you use it. That makes the rooms stuffy. Floors without carpets would be better.We found big hairballs.

Location

Stayed in April 2024

Breakfast very very poor, no too many options

Location, cleananess

Stayed in April 2024

I'm not sure if the room was ready for the next occupant(us) coz the toiletries(e.g. only one mini-Dove soap for 4 occupants) were not replenished, and not enough towels. Although it wasn't issue for us coz we stayed just 7-8 hrs and left that same night.

Didn't try breakfast coz we left beforehand. Strategically located.👍 Staff were accommodating and friendly.

Stayed in March 2024

The rooms should have refrigerators. especially when we travel with kids. Every hotel at this point has a refrigerator in the rooms.

Stayed in April 2024

The beds were well used and sheets were stained

For the price it was great with pool and hottub location was great too

Stayed in April 2024

IWater pressure in bathroom tap was a dribble .no refrigerated was a minus,and going down to the lobby to get ice was inconvenient.l

Location was great easy walking to all areas.close to restaurants and shopping. The pool was great .

Stayed in April 2024

That only one elevator was working and it was slow.

Staff was amazing, location was perfect. The breakfast was amazing.

Stayed in April 2024

Was just a place to sleep

Price for room

Stayed in March 2024

One of the chairs was wobbly, not stable.

The breakfast was great, but it would been better if there were waffles coz my son was expecting them.😊

Stayed in March 2024

Parking on site was not available for everyone. Pool was cold especially for an indoor pool. Room towels are small. No mini fridge. No juice in the vending machine. Vending machine supplies were low. Towels in pool area were limited for the amount of people using the area.

Location was excellent. Breakfast was a bit minimal.

Stayed in March 2024

All perfect!

The accommodations were exquisite, with every detail thoughtfully curated to ensure comfort and convenience. The room was impeccably clean and beautifully appointed, providing a cozy retreat after a day of exploring markets. The breathtaking views from my window added an extra touch of magic to my stay

Stayed in March 2024

Elevator was out of order

Cleanliness

Stayed in March 2024

Staff was great.

Stayed in March 2024

Staff was exceptional. Rooms were clean. Location is great.

Stayed in March 2024