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  5. Reviews of Hotel Newstar Montréal

Reviews of Hotel Newstar Montréal This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5250 rue Jarry Est, Saint Leonard, H1R 3A9 Montreal, Canada

#121 of 136 hotels in Montreal

Guests' Choice

Review Score

Based on 845 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.7

  • Location

    7.1

  • Facilities

    6.4

  • Staff

    7.3

  • Value for money

    6.4

  • Free WiFi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    7.0
    Good value your money, comfortable and safe neighbourhood.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Restaurant was under construction. Had to rely on solely uber as I was not mobile.

    The staff were very kind and helpful my entire stay as I was here recovering post surgery.

    Stayed in March 2024

  • Reviewed: January 5, 2024

    5.0
    Not as expected
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 8 nights
    • Submitted from a mobile device

    No housekeeping during the stay. Too much noise in the room I couldnt sleep, I complained many times nothing happened.

    Stayed in January 2024

  • Reviewed: November 26, 2023

    7.0
    The hotel is good.
    • Business trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night

    Of the minuses: the window in the room did not open. In the hallway you can smell cannabis, if you are traveling with a child it is not very pleasant.

    Pros: Friendly staff. You can stay with animals. You can leave a deposit in cash, which is very convenient. Large parking lot. The room has air conditioning.

    Stayed in November 2023

  • Reviewed: November 15, 2023

    5.0
    Good, but not great
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The walls are stained and the conforter was also stained

    The overall modern look of the building

    Stayed in November 2023

  • Reviewed: November 9, 2023

    7.0
    Good
    • Business trip
    • Couple
    • Superior Queen Room with Kitchenette
    • Stayed 1 night
    • Submitted from a mobile device

    I paid for room with kitchen and the one was reserved for me, had a smell of cigarette, i have to change the room and the one they give me, hit didn't have kitchen. So i need my extra money i paid to upgrade room back.

    Environment

    Stayed in November 2023

  • Reviewed: November 6, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    When you first walk into the room the first thing that hits you is the smell of cigarettes. As if someone was smoking in there for the pass year. The parking lot was very tight and not very maneuverable.

    The location was fine since it was close to family that I came to visit.

    Stayed in October 2023

  • Reviewed: October 30, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was small Pictures were misleading

    Room small. Pictures seemed to be misleading. Cleanliness was ok.

    Stayed in September 2023

  • Reviewed: October 23, 2023

    5.0
    Fair
    • Leisure trip
    • Group
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The whole property smells weed not good for families .

    Stayed in October 2023

  • Reviewed: October 18, 2023

    6.0
    The stay was OK for a few nights.
    • With a pet
    • Leisure trip
    • Solo traveler
    • Quadruple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The room was fairly clean, but found a plaster in the corner. I expected there to be at least one pot/pan to cook with, but the kitchen only had mugs. Not useful for a solo traveller from abroad. I paid a lot for the room, hoping to do some cooking but unfortunately that didn’t happen so paid even more money for food.

    The staff working at the front desk was really friendly. The room was a good size (I booked a family room as it had a kitchen so there was more than enough space for just me and my pet).

    Stayed in October 2023

  • Reviewed: October 17, 2023

    7.0
    definitely very good as a last minute pick, good quality-price balance
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    - bathroom door was impossible to close - fan in the bathroom was too noisy and did not seem very effective for the purpose - not a very efficient soundproofing, all noise from the other rooms (above and neighbor) was loudly heard. Had to try to sleep with the TV on, which is not ideal

    - large room - very clean - on the house coffee and tea - adjustable room temperature - heater/air conditioning machine was silent - clean bathroom with toiletries

    Stayed in October 2023

  • Reviewed: October 11, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Go up second floor has smelled people smoking, the in room has smelled like old buildings so some houses filled okay

    Stayed in October 2023

  • Reviewed: October 5, 2023

    6.0
    fare
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night

    Never clean the room, they didn't housekeeping never, noise is high, It is difficult communicated with the manager, the front desk staff are cold.

    The room is good, internet is good.

    Stayed in September 2023

  • Reviewed: October 2, 2023

    6.0
    The bathroom is too small
    • Leisure trip
    • Couple
    • Superior King Room with Kitchenette
    • Stayed 1 night
    • Submitted from a mobile device

    No lotion

    Correct

    Stayed in October 2023

  • Reviewed: September 24, 2023

    6.0
    It's OK, survivable.
    • Business trip
    • Solo traveler
    • Standard Double Room with Two Double Beds
    • Stayed 4 nights

    Not clean. Not renovated. Very small laundry. All machines work with coins and not credit card/phone. Staff at reception OK, but room service... did not exist for me. No eatery on-site (there is some sort of a bar but I am not sure...). No gym.

    Room size is OK. There are some nice cafes in walking distance. Internet good, fast (for a hotel). There is a guest laundry. There are some minimal necessitates on-site, such as ATM, coffee and vending machines (coins).

    Stayed in September 2023

  • Reviewed: September 21, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Superior Queen Room with Kitchenette
    • Stayed 1 night

    The outside

    The bed

    Stayed in September 2023

  • Reviewed: September 8, 2023

    5.0
    the stay was good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    cost,

    location was good

    Stayed in August 2023

  • Reviewed: September 8, 2023

    7.0
    Decent place to stay.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Walls are visibly dirty, also bathroom was not thoroughly cleaned.

    Sheets are clean.

    Stayed in September 2023

  • Reviewed: August 26, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    The level of cleanliness could be improved.

    The staff was wonderful/kind. Decently sized room, simple & comfortable enough.

    Stayed in August 2023

  • Reviewed: August 25, 2023

    7.0
    Decent hotel to stay
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    They did not clean the rooms even after requesting

    Good parking and good rooms

    Stayed in July 2023

  • Reviewed: August 21, 2023

    5.0
    Meh
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was dirty. Ice bucket missing, no plug to the tub, i said 2 people in the room, they gave 1 facecloth and 1 hand towel. People above me sounded like they were throwing dressers at each other all night. No smoking room smelled like a marlborough factory.

    There was breakfast?!

    Stayed in August 2023

  • Reviewed: August 18, 2023

    7.0
    Fantastic
    • Leisure trip
    • Group
    • Standard Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Angelina and the rest of the staff at the reception were very helpful.

    Stayed in August 2023

  • Reviewed: August 16, 2023

    5.0
    It was OK, but you guys can do better.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 4 nights

    I don't think web-staff are responsive. I don't get answers to my questions before arriving. We asked towel change, but a staff bring us bath mats. Not sure it is intentional, but I guess they won't mistake mats for towels ... I also expected every room has a microwave, which is better than an expensive coffee maker.

    Receptions are good and kind. Room size is also good. Good location for dining out, buying groceries, and public transportation or driving.

    Stayed in August 2023

  • Reviewed: August 15, 2023

    5.0
    Fair
    • Leisure trip
    • Travelers with friends
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The receptionist didn't talk english. The door lock stop working The bathroom was dirty with mold.

    Stayed in August 2023

  • Reviewed: August 8, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room smelled of cigarette smoke and the common areas were in disrepair

    The staff was very friendly and helpful and the location was convenient for what we needed

    Stayed in August 2023

Showing 1 - 25

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