The shower and tub is a little outdated.

The property is right on the strip for Niagara on the lake for walking. Gorgeous vintage hotel.

Stayed in April 2024

Wifi

Great location and very nice staff

Stayed in April 2024

Pillows!!!!

Loved everything. Except the pillows.

Stayed in April 2024

We were not told at reception that our room 273 was the farthest area of the hotel. Also there were no directions in the hotel where our room was. Ended up going outside to get to our area. Twice the key pad on the outside did not work. Lucky there was cleaning staff inside that helped us in.

The location was absolutely the best. We did not eat breakfast there, we did enjoy the bar area Friday night and had a night cap at the bar Sat evening

Stayed in March 2024

The phone in the room didn't work...hence the presence of the concierge! He let me use the hotel desk phone as long as I needed, and was very understanding of my plight. Then he made excellent suggestions for a late meal, right at the hotel restaurant: a fish and chips special that was such a great value and they stayed open late.

The Concierge at this hotel went ABOVE AND BEYOND for this solo female traveler. I found myself without phone service unexpectedly and was panicking, and he helped me out SOSOSO much. I will be ever grateful!

Stayed in March 2024

The staff was so friendly and the facilities were beautiful. Would definitely stay here again!

Stayed in March 2024

Nothing

We had a king suite. It was great. Quiet, accessible, big. Decor was great and fit the hotel. Staff was responsive. They have a virtual concierge so all one needed to do was text if you needed anything. Couldn’t have been a better stay.

Stayed in March 2024

The room was definitely on the smaller size and the décor in that specific room felt a little shabby and somewhat thrown together. The room was not as clean as it should have been. There were a few pieces of garbage left on the floor under the chair and table when we checked in, which gives the feeling that the room had not been properly vacuumed. The washroom did feel clean, but for the price, I think it's fair to expect a bit better/more from the room. We had a pretty poor experience at the the Churchill Lounge. The staff member who served us was not friendly or attentive. When we arrived, we asked her if we could have a table for two and she completely ignored us. Once we were seated, it felt as if we were a bother to her just by being there for a drink. We recognize the challenges of a busy pub, but it was not a pleasant experience. On the plus side, the live music in the lounge was really lovely.

The staff at the hotel were incredibly friendly and helpful - the front desk, the manager, the concierge, and the cleaners were all very very pleasant. I really want to shoutout the manager specifically, We were there to celebrate an anniversary, and she made it feel very special. The location is excellent and the hotel itself beautiful.

Stayed in February 2024

Lack of electrical outlets. Not enough light to read.

Overall ambiance.

Stayed in March 2024

None

Everything especially the history of the hotel.

Stayed in March 2024

Cold bathroom floor,⁶ very cold

Stayed in February 2024

Didn’t like the bar, couldn’t get a seat because of none residents

Never had breakfast didn’t know if it was included or not.

Stayed in February 2024

Our room was on the smaller side, but still comfortable No room to store luggage as room did not have suitcase stand

The hotel property in general was maintained at a very high level Excellent customer service from all employees Pool and hot tube setting was very nice Only meal at the hotel-Breakfast was very good

Stayed in February 2024

We loved everything about it! The room, the food, the staff were all great!

Stayed in February 2024

Towel warmer was weak. No doors between sitting area and bedroom. Refrigerator was noisy. Room was very warm when we arrived. Bed was way too high. Holes in bathroom tile/marble where something used to be affixed.

Stayed in February 2024

The hotel and staff seem to specialize in going above and beyond. Very impressed with the helpful, eager staff in each area of the beautiful, historic property.

Stayed in February 2024

Only problem with older properties is the lack of bedside electrical outlets for charging phones and i-pads.

Stayed in February 2024

Showing wear and tear

Beautiful and historic property we enjoyed our stay.

Stayed in February 2024

The heating unit in our room apparently needed some maintenance as it was noisy when running. We made a simple request for a room location which the hotel refused to accommodate since we booked on booking.com.

Very pleasant stay in this historic building in a perfect location to explore the town. Clean and comfortable room, wonderful staff, easy parking right behind the hotel.

Stayed in February 2024

A little pricey! Doesn’t include breakfast. Either reduce the overnight room cost or include breakfast…

Great location! Love the associated history.

Stayed in December 2023

I thought the dinner menu was a bit pricey but we are a retired couple and not big eaters

We loved the old elegance of the building and decor

Stayed in January 2024

Unfortunately, it was a little difficult to experience the Winston Churhill Bar, even as a guest in the hotel. I would have made a reservation upon check-in if I had been recommended to do so.

This is the 4th Vintage Hotel in Niagara-on-the-Lake that my husband and I visited. It was the best hotel so far in terms of romantic atmosphere and location. We love being able to hear the bells chime from our room and easily walk into town to shop without being in the center of it. The best part of Prince of Wales rooms is their bathtub size in the bedroom. Perfect size for myself and my husband. I also loved the added touch of having oranges in the bedroom and soft jazz music playing when we return to the room in the evening.

Stayed in December 2023

Expensive, dinner food not the best but very pricey.

Location, vintage, fresh roses in the lobby, robes

Stayed in January 2024

Limited parking was difficult at times. Jacuzzi needed to be skimmed

Great location and atmosphere.

Stayed in January 2024