2369 Banff Trail Northwest, T2M 4L2 Calgary, Canada
#93 of 102 hotels in Calgary
Guests' ChoiceBased on 677 hotel reviews
6.3Cleanliness
6.9
Comfort
7.0
Location
8.0
Facilities
6.5
Staff
7.7
Value for money
6.7
Free WiFi
8.0
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End of dialog contentReviewed: 5 April 2024
Suzanne
CanadaStaff service; room had plugged sink not rectified even after reporting; desk outlet non functional; one hook for towels on door, no racks, you had to hang them on rods, edges, etc
Location and owners willingness to redirect staff at front desk Kitchen staff in morning were lovely
Stayed in March 2024
Reviewed: 15 March 2024
Elizabeth
CanadaThe staff went above and beyond to make my stay convenient and comfortable while I visited family in hospital. My thanks!
Stayed in February 2024
Reviewed: 18 January 2024
Bree
CanadaRooms need to be more updated. Pool was closed. Didn't have much options for hot breakfast.
Stayed in January 2024
Reviewed: 2 December 2023
Rotem
CanadaThe bathroom was pretty dated - cracked sink, the shower spout covered in sediments and spraying in all directions, etc.
The room and facilities were decent, clean, and sufficiently comfortable for our short stay.
Stayed in November 2023
Reviewed: 31 October 2023
Monica
SwedenMore fruit for breakfast and some cheese.
Room were very good, but problem with the toilet!
Stayed in October 2023
Reviewed: 26 October 2023
Gloria
CanadaTotally satisfied with the accommodations. Nice to be close to the light rapid transit. Handy to a variety of amenities. Bed was comfortable. And while the rooms are compact, what else do you need?
Stayed in September 2023
Reviewed: 4 October 2023
Brigita
LithuaniaPerson that was checking us in pretty much said that I can't be checked in without Canadian identity document which is a little bit discriminating. She took my driver's licence and Estonian ID to scan them. If this place is for Canadians only please please write in the description. She checked us in but, whole interaction was super unpleasant. When we found some tea in the room, was looking for a kettle and went to the front desk to ask for it, I was told that I should microwave the water or use some dispenser on the 1st floor. That's not how tea works FYI.
Room was clean and spacious, beds comfortable, C train station next to the hotel, some breakfast places walking distance from the hotel. Parking available as well. Apparently we got free room upgrade as well.
Stayed in September 2023
Reviewed: 18 September 2023
Dana
CanadaI did not like being asked for my room number at the breakfast, other hotels do not do that
Good breakfast
Stayed in September 2023
Reviewed: 18 September 2023
Paul
CanadaIt was fine.
I was there for less than 10 hours. Just needed a place to get a few hours sleep.
Stayed in August 2023
Reviewed: 14 September 2023
Joclyan
CanadaIt wasn't very clean
Convenient location
Stayed in September 2023
Reviewed: 29 August 2023
Dean
CanadaIce machine and vending machines not working
Stayed in August 2023
Reviewed: 24 August 2023
James
Canadathe room was next to a noisy area (garbage area) and woke me up both mornings which was bad, the pool was closed (I like swimming) and the maid couldn’t understand my requests
breakfast was good and location was good
Stayed in August 2023
Reviewed: 24 August 2023
Joseph
CanadaOnly disappointing thing was the pool not being functional.
Breakfast was good, location was great for what we needed.
Stayed in August 2023
Reviewed: 22 August 2023
Hayley
CanadaIt wasn’t overly clean
Bed was comfy
Stayed in July 2023
Reviewed: 16 August 2023
Alicia
CanadaPool was closed, continental breakfast was below subpar.
Beds were comfy, staff was friendly, location was good, overall clean.
Stayed in August 2023
Reviewed: 7 August 2023
Tammy
CanadaIt is disgraceful that hotels are so unaccommodating when a family has had to rush to Calgary because their son was rushed to a hospital. Just because it was the last weekend of Stampede, the cost of a room was extremely expensive, especially since, as the parents, needed to be there. It is very easy these days to be at least a bit more accommodating for parents going through a health crisis with their child.
It was close to foothills and a nice room.
Stayed in July 2023
Reviewed: 5 July 2023
Randy
CanadaBathroom had holes in the shower curtain Heater/ac unit control knob broken
Stayed in July 2023
Reviewed: 28 June 2023
Mia
CanadaThe elevator and one staff member
The bed was comfy.
Stayed in June 2023
Reviewed: 26 June 2023
Henrickson
CanadaThe rooms were very small and the king room smelt like it had been smoked in.
It's right across the street from the train station.
Stayed in June 2023
Reviewed: 14 June 2023
Charlene
CanadaNo ac , very hot and muggy, front lobby doors open didn’t help cool. Breakfast poor
Stayed in June 2023
Reviewed: 11 June 2023
Ashley
CanadaThe smell of the room and breakfast ends too early
The plug in locations
Stayed in June 2023
Reviewed: 11 June 2023
Ubaid
CanadaThe breakfast is not good. The spread should be better.
The room and service is good.
Stayed in June 2023
Reviewed: 19 May 2023
Evanne
Canadachecking out staff were to busy having a conversation seemed like a inconvenience. Only 1 decent towel in room
Stayed in May 2023
Reviewed: 2 May 2023
Julie
CanadaRoom needs a renovation. Shower didn’t work properly. Scratch marks in bathtub. Pipe under sink leaked. vending machine for drinks wouldn’t work unless you used bills…not coins.
Location was great for LRT. Area felt safe.
Stayed in May 2023
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