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  5. Reviews of Quality Inn & Conference Centre Kingston Central

Reviews of Quality Inn & Conference Centre Kingston Central This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

33 Benson Street, Building 1, K7K 5W2 Kingston, Canada

#11 of 12 B&Bs and inns in Kingston

Guests' Choice

Review Score

Based on 146 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.7

  • Location

    8.2

  • Facilities

    6.9

  • Staff

    8.4

  • Value for money

    7.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 10, 2025

    7.0
    Good location but rooms were not great
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom was Miley around the tub, bathroom had a sliding door instead of regular door. It would close properly and felt like was coming off the mount.

    Good location, just off the highway, near stores, fast food etc.

    Stayed in July 2025

  • Reviewed: June 7, 2025

    7.0
    Clean budget hotel with all necessities provided.
    • Leisure trip
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 1 night

    The bed was uncomfortable and the pillows were not much better, however we had expected this given that it was a budget hotel, could have been far worse. We had breakfast at the Dennys and it was absolutely awful (poor service, extremely wobbly table, mediocre food). Also there was a convention of some kind and people were congregating and drinking in the halls late into the evening, which was mildly disruptive (we are deep sleepers).

    The location was amazing, the staff was friendly and the hotel itself was basic but clean with all necessities provided. Room was a comfortable temperature.

    Stayed in June 2025

  • Reviewed: May 13, 2025

    7.0
    We stayed here for a week to attend a bridge conference. The hotel was a good venue for this and the room was good value
    • Leisure trip
    • Couple
    • Standard King Room with Shower - Non Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    The room was showing its age.

    The staff were pleasant and helpful.

    Stayed in May 2025

  • Reviewed: February 24, 2025

    6.0
    As expected.
    • Leisure trip
    • Family with young children
    • Standard King Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel currently under construction, parking lot snow removal was done poorly (1 week post snow fall), this was also the first time I had to pay for parking $7/car. This is my 4th stay here and the first time I was charged for that. Which is just an added cost on an already slightly overpriced stay.

    The hotel is clean rooms are fair sized great location right off the 401 with lots of stuff around

    Stayed in February 2025

  • Reviewed: December 13, 2024

    8.0
    Very convenient as we had a family member in hospital.
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff were helpful, clean and quiet.

    Stayed in November 2024

  • Reviewed: November 26, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No breakfast in the bldg. 1st room washroom too small and no facility like a bar in shower to prevent falls. Carpeting was buckled. Making for many trips and almost falling.

    The staff were exceptional with me.

    Stayed in November 2024

  • Reviewed: November 14, 2024

    7.0
    We stayed one night and it was fine.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night

    The hotel is starting to look run down.

    The staff was very nice.

    Stayed in November 2024

  • Reviewed: November 14, 2024

    8.0
    Very Good
    • Business trip
    • Couple
    • Standard King Room with Shower - Non Smoking
    • Stayed 1 night

    On the first bill I was charged for parking. I had previously informed them that I did not have a vehicle. After that, the invoice was updated without the parking fee.

    The hotel is in a quiet area, away from noise. The room was clean and tidy.

    Stayed in November 2024

  • Reviewed: October 26, 2024

    6.0
    Adequate providing I took extra security measures
    • Leisure trip
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We were on the ground floor & the lock on the sliding door did not work. There was an additional security catch installed but the door could be opened enough to allow anyone with a knife to slip it up and gain entry into the room.

    Stayed in October 2024

  • Reviewed: October 5, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Standard Queen Room with Bathtub - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like that.It looked like somebody had tried to break into my room That they gave me as there was a hole Between the door frame and the door. And as much as they Renovated the hotel... The jobs are unfinished and need to be taken care of.

    Conveniently located right off the 401. The staff was extremely friendly and accommodating.

    Stayed in October 2024

  • Reviewed: October 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Queen Room with Bathtub - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The service at the restaurant wasn't that good.

    I like this place for a couple reasons one is they except pets. It's a great location close to everything. Bye bye

    Stayed in October 2024

  • Reviewed: September 23, 2024

    6.0
    Was ok
    • Leisure trip
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Older buildings

    Location

    Stayed in September 2024

  • Reviewed: September 19, 2024

    7.0
    Good value and staff. Couple small things but overall a good stay.
    • Leisure trip
    • Solo traveler
    • Standard Queen Room with Bathtub - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I have stayed at this hotel twice. The first time I found a cookie that must have fallen between the mattress and the bed frame. It was moldy and been there a while. The cleaning staff should have seen it while making the bed. The only other thing is that the doors rub against the door frames. To open your door you have to push hard or bump it with your shoulder.

    Location is good, easy to get to off the 401. Plus easy to get around the city from there.

    Stayed in September 2024

  • Reviewed: September 15, 2024

    6.0
    Good for one night, but overpriced.
    • Couple
    • Standard King Room with Shower - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom quite tiny. If this was a downtown hotel I could understand charging for parking but at this seemed like a money grab. Back entrance had to walk through water on stairs.

    Clean room with large bed and lots of pillows.

    Stayed in September 2024

  • Reviewed: August 13, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Bathtub - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms were not the best! They're trying to update but on the cheap side and with the price of the rooms I would definitely try another hotel next time! Doors were sticky couldn't get it open we thought maybe someone was in there. nothing on the walls.

    The staff was great and location

    Stayed in August 2024

  • Reviewed: July 30, 2024

    6.0
    It was nice overall and quiet
    • Leisure trip
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The door of the room was hard to open or close. My husband had to use force to close it. The hairdryer was defective. I had to go buy one for myself to use. The staff was supposed to check it, but they didn't replace it. It should of have more plugs in the room.

    The room was nice and comfortable.

    Stayed in July 2024

  • Reviewed: May 19, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Queen Room with Bathtub - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast is at Denny’s on site which is not to my taste and didn’t keep posted hours. Staff should feel free to recommend Tim Horton’s. Swiss Chalet and others within 10 minute walking distance.

    Stayed in May 2024

  • Reviewed: January 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The hockey tournament boys that were there all weekend and kept us up all night

    The black out curtains

    Stayed in January 2024

  • Reviewed: September 22, 2023

    8.0
    Clean, functional overnight stop.
    • Leisure trip
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No breakfast reduced it’s value as a good overnight stop, especially on a weekend.

    The room was clean and comfortable, but outside doorways, hallways, parking lots seemed neglected.

    Stayed in September 2023

  • Reviewed: September 19, 2023

    7.0
    As expected.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Stairs but no elevator!

    As expected for the price.

    Stayed in August 2023

  • Reviewed: September 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard King Room - Non Smoking
    • Stayed 1 night

    It was not impressive that there was no elevator and no wheelchair accessability.

    Stayed in September 2023

  • Reviewed: August 23, 2023

    7.0
    Overall our stay was good. We were within a fifteen minute drive to the downtown area.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights

    I had some concern with regards to the lock on the room door. The door was very stiff to open and the lock did not work properly unless you really slammed the door. I was assured that it would be fixed.

    The breakfast was very good as well as the service.

    Stayed in August 2023

  • Reviewed: August 11, 2023

    7.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Bathtub - Non Smoking
    • Stayed 2 nights

    The problem that we had, it was that the TV apparently didn't work and it was until the second day it was fixed. The coffee machine worked once and we couldn't prepare more than one coffee at the room.

    The hotel and staff were very good, they gave us an excellent welcome. Pool and gym was enough for our stay.

    Stayed in August 2023

  • Reviewed: August 8, 2023

    7.0
    It was just ok. 3 star with a 5 star price.
    • Leisure trip
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nice to park by your room however the patio door has a sketchy lock on it No attention to detail as we had no shampoo in the bathroom.

    Location was good.

    Stayed in August 2023

Showing 1 - 25

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