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  5. Reviews of The Champlain Waterfront Hotel Ascend Hotel Collection

Reviews of The Champlain Waterfront Hotel Ascend Hotel Collection 3 stars

2 Front Street North, L3V 4R5 Orillia, Canada

#6 of 15 hotels in Orillia

Guests' Choice

Review score

Based on 445 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.7

  • Facilities

    7.8

  • Staff

    8.5

  • Value for money

    7.6

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 24 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Non-Smoking/Basement Level
    • Stayed 1 night
    • Submitted via mobile

    Parking limited

    Stayed in April 2024

  • Reviewed: 2 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking/Basement Level
    • Stayed 1 night
    • Submitted via mobile

    Room was kind of small and hotel had a very weird layout multiple stairways

    Room was clean bed was comfortable

    Stayed in March 2024

  • Reviewed: 1 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking/Basement Level
    • Stayed 1 night

    Breakfast was cold and very limited

    My time at the hotel was excellent. Very clean looking and smelling room.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking/Basement Level
    • Stayed 1 night
    • Submitted via mobile

    Small parking lot, soft mattress, poor choice of breakfast,a little bit noisy at night time and traffic during the day

    Excellent location, renovated rooms, access to restaurant through hotel

    Stayed in March 2024

  • Reviewed: 5 March 2024

    8.0
    A nice play to stay for an overnight.
    • Leisure trip
    • Solo traveller
    • Quadruple Room - Non-Smoking
    • Stayed 1 night

    I think I didn't get the room I paid for........seemed like it was just a standard double bed room. The neighborhood seemed a bit sketchy.

    The staff were friendly and to read the history of the building was amazing. So nice it was restored.

    Stayed in March 2024

  • Reviewed: 23 February 2024

    9.0
    Great room for a great price with very friendly staff.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Initially thought breakfast wasnt much (when we registered we’re told it’s not a hot breakfast). But it turned out to be great! Lots of healthy choices. And we were quite happy with it.

    Nice room. No carpet on the floor and one bed. Bedside tables on each side.

    Stayed in February 2024

  • Reviewed: 14 February 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room - Non-Smoking/Basement Level
    • Stayed 1 night

    Bed wasn't the most comfortable. Felt like I was rolling to the middle.

    Cleanliness

    Stayed in February 2024

  • Reviewed: 11 February 2024

    9.0
    friendly personal service
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    parking

    amazing vibe

    Stayed in February 2024

  • Reviewed: 5 February 2024

    7.0
    A bit overpriced and small rooms, but great location.
    • Leisure trip
    • Family with young children
    • Quadruple Room - Non-Smoking
    • Stayed 1 night

    The room was fairly small - my son and I felt a little on top of each other, more suitable for a couple. For price, there are few amenities (pool, hot tub or something like that). Breakfast was passable. The hook on the back of my bathroom door fell out of the door when I hung my pants on it... :)

    Friendy reception, clean facilities and great location, free parking, restaurant (Fionn McCools) had good food and a discount for staying at hotel was a nice bonus.

    Stayed in February 2024

  • Reviewed: 31 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Parking lot

    Clean and cozy.

    Stayed in January 2024

  • Reviewed: 29 January 2024

    8.0
    Great hotel, that is walking distance to downtown Orillia
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No parking, had to park at the grocery store overnight. The hotel has very few spots, nothing you can do. Most rooms, you have to go up and down stairs, elevator is only available for certain floors

    Excellent location, clean hotel, staff very friendly

    Stayed in January 2024

  • Reviewed: 29 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking/Basement Level
    • Stayed 1 night
    • Submitted via mobile

    Limited amount of parking

    Clean, decent location to downtown

    Stayed in January 2024

  • Reviewed: 20 January 2024

    7.0
    Was a good stay, would stay again. Met my expectations for the town it’s located in.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking/Basement level
    • Stayed 1 night
    • Submitted via mobile

    Staff were maybe a little to friendly, I did not need so many personal details. Was only one staff member working when we checked in and about 4 people in line, she seemed very flustered and had a hard time keeping up with what was going on. While the staff were very friendly and helpful, it seemed that every time I went past the front desk they had a friend with them who was not a staff member, however it was hard to tell because none of them wore a uniform or anything representing the hotel or even professional looking. When checking in the staff member was wearing a camo hat and a winter jacket.

    Room and hotel were nice and updated. Staff were friendly.

    Stayed in January 2024

  • Reviewed: 29 December 2023

    7.0
    Very nice and clean
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking/Basement level
    • Stayed 2 nights
    • Submitted via mobile

    The soundproof of the room can be improved. There was a peel of the ceiling that caused the paint fell off on the table.

    Very clean and good value.

    Stayed in December 2023

  • Reviewed: 15 December 2023

    8.0
    it was a pleasant stay .
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking/Basement Level
    • Stayed 2 nights

    there was nothing i did not like

    breakfast was ok and the room was clean and comfortable

    Stayed in October 2023

  • Reviewed: 10 December 2023

    8.0
    The hotel was perfect for our needs
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking/Basement level
    • Stayed 1 night
    • Submitted via mobile

    Small room but well appointed

    Location

    Stayed in December 2023

  • Reviewed: 5 December 2023

    9.0
    Would absolutely stay again
    • Leisure trip
    • People with friends
    • Quadruple Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The very limited parking.

    The location was prime. You’re close to the water, Mariposa Market and neat shops.

    Stayed in December 2023

  • Reviewed: 25 November 2023

    7.0
    Great for younger healthier folks! Enjoy ♥️
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking/Basement Level
    • Stayed 2 nights
    • Submitted via mobile

    Do not recommend to disabled. I use a walker. Had to park behind building and walk to street entrance and go up a long concrete ramp. Hopefully salted and/or sanded if snowy or icy. If my husband had come with me I would have had to push him in his transport chair. Shower had no seat. Grab bar was on a sliding glass shower door… not very stable. Toilet was low and difficult to get on and off if your knees are weak or hurt.

    Friendly staff. Nicely decorated for Christmas season. Excellent Continental breakfast. There is an entrance from Parking lot but only good if you can climb stairs. Parking lot well lit at night. Huge screen TV. Keurig with 6 choices to make including hot chocolate. Thermostat on wall and easy to reset if needed. Restaurant attached.

    Stayed in November 2023

  • Reviewed: 6 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Limited parking, other parking was aneR by. The fan inn the room hvac unit a little annoying..

    Liked decor, breakfast, location, staff.

    Stayed in November 2023

  • Reviewed: 5 November 2023

    8.0
    Comfortable stay near beautiful waterfront in Orillia
    • Leisure trip
    • Family with young children
    • Quadruple Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was close to the waterfront and main attractions. Both wifi and breakfast were good. Staff were welcoming and there is free parking behind the property. There is a Metro grocery store, and a Shoppers Drug Mart in walking distance, which came in handy. We enjoyed beautiful fall colours by taking a nice, easy and relaxing walk along the waterfront.

    Stayed in October 2023

  • Reviewed: 30 October 2023

    9.0
    Comfortable and convenient
    • Leisure trip
    • Family with young children
    • Quadruple Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The washroom sink had issues draining properly

    Clean, close to shoppers, the lake, Metro! Restaurants

    Stayed in October 2023

  • Reviewed: 30 October 2023

    9.0
    Excellent Stay
    • Leisure trip
    • Couple
    • King Room - Non-Smoking/Basement Level
    • Stayed 1 night

    On-site parking was limited but there are off-site options that are a close walk.

    Excellent location, bed was very comfortable.

    Stayed in October 2023

  • Reviewed: 27 October 2023

    8.0
    I enjoyed my stay (second time I have stayed) - nice staff, good comfort, excellent location.
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking/Basement Level
    • Stayed 1 night

    Site parking lot was full on arrival - risk of parking tickets if nearby alternatives were used.

    I liked the King Bed room - good space, ideal for my work requirements.

    Stayed in October 2023

  • Reviewed: 21 October 2023

    8.0
    All around good, clean and comfortable
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    On site parking was limited and the heater fan in the room seemed noisier than it should.

    Location, building, amenities, attached Fionn Mcools and staff were all excellent.

    Stayed in October 2023

Showing 1 – 25

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