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Reviews of Riotel Matane 4 stars

250 Avenue de Phare Est, G4W 3N4 Matane, Canada

#4 of 10 hotels in Matane

Guests' Choice

Review score

Based on 672 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.9

  • Location

    9.2

  • Facilities

    8.8

  • Staff

    8.9

  • Value for money

    8.3

  • Free WiFi

    8.9

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Showing 1 - 75

  • Reviewed: 16 September 2018

    9.6
    Beauty of the property on the waterside
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    TV had no sound. No one available to fix it. Offered room transfer but it was late and we were tired. They did compensate

    Beauty of the property on the waterside

    Stayed in September 2018

  • Reviewed: 28 August 2018

    9.2
    We arrived late with the ferry.
    • Leisure trip
    • Group
    • Double Room with Partial Sea View
    • Stayed 1 night

    Second bed (in the closet) was really hard to open but the staff helped.

    We arrived late with the ferry. The hotel is right at the St. Lawrence and easy to find. Great choice after the ferry-ride. Big, clean rooms, friendly staff.

    Stayed in July 2018

  • Reviewed: 28 August 2018

    5.4
    Might go back if they would update the corridors and the bed mattresses.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Bed comfort (worst beds in years in a hotel), hotel corridors look and smell, carpet in corridors is dirty, worn out and smelly.

    Lobby area and restaurant. Clean room. View on the river. Outdoor fires in the evening. Restaurant terrace.

    Stayed in August 2018

  • Reviewed: 26 August 2018

    5.4
    Pricy for that kind of room!
    • Leisure trip
    • Family with young children
    • Comfort Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Room smaller than it looked like on the pictures. Shower water temperature kept fluctuating as other peoples were using water in the other rooms. Have to continuously adjust the water temperature during shower. HVAC thermostat outdated. Overall. It doesn't worth the price.

    Well located.

    Stayed in August 2018

  • Reviewed: 24 August 2018

    10
    We were sad to leave! Will definitely go back.
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night

    Nothing! It was all pretty much perfect!

    There's a lot of great things that exceeded our expectations! The staff was really nice and helpful and it was really clean. We couldn't stay much but we did enjoy the swimming pools and the fire pits!

    Stayed in August 2018

  • Reviewed: 10 August 2018

    8.3
    We have been upgraded to a superior room and the ocean view...
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with City View
    • Stayed 1 night

    We have been upgraded to a superior room and the ocean view was really nice. The pool was crowded but the water was really clean and perfectely heated. The gym is really tiny but I enjoyed exercising facing the ocean!

    Stayed in August 2018

  • Reviewed: 22 July 2018

    10
    I was extremely satisfied with my stay it was excellent...
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds with City View
    • Stayed 1 night
    • Submitted via mobile

    I was extremely satisfied with my stay it was excellent service especially the delicious meal i had, and waking up to the smell of the beautiful sea was like go back home to me thank u very much .

    Stayed in July 2018

  • Reviewed: 6 July 2018

    9.6
    Great comfortable hotel! Good price!
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    The way the shower is, the water goes everywhere. But it’s not a deal breaker, just annoying

    Beautiful hotel! Great location. Comfortable bed. Restaurant in hotel is very good!

    Stayed in July 2018

  • Reviewed: 25 October 2017

    7.5
    The bed was very comfortable with clean white sheets and...
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds with Sea View
    • Stayed 1 night

    Needed new carpet through out hotel. I have never been in a hotel where at midnight surfing the tv channels a pornographic movie appeared. It made the hotel seem seedy. I would not go there again. It was on a beach, but you can't use it when its October and 48 degrees. Overpriced

    The bed was very comfortable with clean white sheets and quilt.

    Stayed in October 2017

  • Reviewed: 13 October 2017

    10
    Very comfortable
    • Leisure trip
    • Family with young children
    • Double Room with Partial Sea View
    • Stayed 1 night

    After having reserved for a two beds room, Having to pull down a second bed. Thus making the room very small with tight spots to move around.

    Foods and services.

    Stayed in October 2017

  • Reviewed: 3 September 2017

    7.1
    Practical, convenient
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    I would have liked a view of the water but I was told all customers who book with Booking.com were automatically given Cityview rooms.

    Comfortable room, good dining room for breakfast. 5 minutes from the ferry.

    Stayed in September 2017

  • Reviewed: 7 August 2017

    8.8
    Overall it was nice ,nice view of the ocean...
    • Leisure trip
    • Couple
    • Comfort King Room with City View
    • Stayed 1 night
    • Submitted via mobile

    The food....was cold and a little pricey....a bottle of wine witch was $9.00 at the saq ,a glass of wine at the restaurant was $8.00

    The atmosphere at night,they lit a couple of fire pit ,people gathering around.

    Stayed in August 2017

  • Reviewed: 7 August 2017

    8.8
    A nice surprise
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds with City View
    • Stayed 1 night
    • Submitted via mobile

    Only minus the wifi, way too slow

    Everything was good: new and Modern rooms with comfortable beds and quite. By the sea, very nice cargo restaurant architecture and surprisingly good food

    Stayed in August 2017

  • Reviewed: 7 August 2017

    8.8
    unmade bed
    • Leisure trip
    • Couple
    • Comfort King Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    We stay 2 nights and did not get maid service. After a long day we cane back late at night to a room that had not seen a maid. For the price we should have had the room cleaned.

    The creativity put into the space.

    Stayed in August 2017

  • Reviewed: 25 July 2017

    7.1
    Good spot in Matane, but misleading pictures
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with City View
    • Stayed 2 nights
    • Submitted via mobile

    The outside was renovated and pictures showed a modern hotel when in fact the renovation is esthetic only and the room a bit outdated

    Location on the beach, nice restaurant, great indoor pool and sauna with kids section in the pool with a small water park

    Stayed in July 2017

  • Reviewed: 15 July 2017

    10
    Great Hotel and Staff
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Super comfortable beds. The hotel had a playpen ready for us in our room - without being asked to do so! Very nice. Check in was easy and receptionist was very friendly!

    Stayed in July 2017

  • Reviewed: 12 July 2017

    10
    Fine modern view room
    • Leisure trip
    • Solo traveller
    • Superior Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was tiny at the restaurant. Poor value for the money.

    Beautifully designed modern room with 180 degree waterfront view. Fantastic shower and bathroom. Very quiet.

    Stayed in July 2017

  • Reviewed: 5 July 2017

    10
    Wonderful night's sleep!
    • Leisure trip
    • Solo traveller
    • Double Room with Partial Sea View
    • Stayed 1 night

    No free breakfast :(

    The beds and pillows were amazingly comfortable. The rooms had pull-down beds from the wall and they were just as comfortable as the "real" beds. Nice to have the extra bed! Staff was very friendly and spoke English. Hotel was close to the ferry, which was what we needed. We didn't use the restaurant or pool but they looked great. We got there late so all we did was sleep but had a wonderful night's sleep. Quiet hotel.

    Stayed in July 2017

  • Reviewed: 4 July 2017

    7.1
    The pillows were too big/high for comfort.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    The pillows were too big/high for comfort. Red haid receptionist was quite rude and not very helpful, would not honor the price I reserved at, I went looking for my email and had the other receptionist make the price adjustment.

    Stayed in July 2017

  • Reviewed: 22 April 2017

    10
    Gaspesie Night 1
    • Leisure trip
    • Family with young children
    • Comfort King Room with City View
    • Stayed 1 night

    poor WLAN in one of our rooms

    Awesome view to the river Away from the main street, so no traffic noise Restaurant, Pool, Gym all in the same complex Close to the Ferry

    Stayed in April 2017

  • Reviewed: 20 March 2017

    7.9
    Overall great place to stay.
    • Group
    • Double Room with Two Double Beds with City View
    • Stayed 2 nights

    Our only issue was that they kept leaving 2 of each towel in bathroom and we were a group of three per room. Every morning we needed to go to the desk to get another towel.

    Great location and friendly staff

    Stayed in March 2017

  • Reviewed: 9 December 2016

    9.6
    very comfortable and clean Hotel, great staff and good...
    • Business trip
    • Solo traveller
    • Superior Room with Sea View
    • Stayed 2 nights

    very comfortable and clean Hotel, great staff and good resturant CARGO is very good. the spa is very nice if you want to treat your body.. very good Hotel

    Stayed in November 2016

  • Reviewed: 23 October 2016

    8.8
    Modern rooms and nice setup for guest to enjoy the outdoors.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was to too small. Ice maker did not work on 2nd floor.

    Modern rooms and nice setup for guest to enjoy the outdoors. We was not able to enjoy it since the weather was a cold windy today.

    Stayed in September 2016

  • Reviewed: 19 October 2018

    10
    Beautiful and Clean
    • Leisure trip
    • People with friends
    • Double Room with Partial Sea View
    • Stayed 1 night
    • Submitted via mobile

    Beautiful and Clean

    Stayed in October 2018

  • Reviewed: 23 September 2018

    9.6
    On as aimer ca
    • Couple
    • Comfort King Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    On as aimer ca

    Stayed in September 2018

  • Reviewed: 29 August 2018

    8.3
    Location.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds with City View
    • Stayed 1 night
    • Submitted via mobile

    A.C. DID not work well. Food was not the best

    Location. cleanliness. staff.

    Stayed in August 2018

  • Reviewed: 27 August 2018

    9.6
    Beds very comfortable.
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night

    Beds very comfortable...

    Stayed in August 2018

  • Reviewed: 16 August 2018

    10
    pool access hours - adults only schedule was not respected...
    • Business trip
    • Couple
    • Superior Room with City View
    • Stayed 1 night

    pool access hours - adults only schedule was not respected it was mixed with families & kids

    Stayed in August 2018

  • Reviewed: 11 August 2018

    9.2
    Good hotel
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    The door from the room to the parking lot was difficult to open and close.

    The leather chair and ottoman were comfy.

    Stayed in August 2018

  • Reviewed: 11 August 2018

    7.1
    Great location and view
    • Leisure trip
    • Couple
    • Comfort King Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Great location and view

    Stayed in August 2018

  • Reviewed: 4 August 2018

    8.8
    Great sunset views!
    • Leisure trip
    • Couple
    • Comfort King Room with City View
    • Stayed 1 night
    • Submitted via mobile

    The beds sheets were not great quality. Little pill bumps all over. The air conditioning kept turning off every 2 hours.

    Great sunset views!

    Stayed in August 2018

  • Reviewed: 4 August 2018

    9.2
    The view!
    • Leisure trip
    • Family with young children
    • Double Room with Partial Sea View
    • Stayed 1 night

    Restaurant was a bit over priced.

    The view!

    Stayed in August 2018

  • Reviewed: 31 July 2018

    9.6
    The view from the pool was amazing.
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    The view from the pool was amazing. The pull out bed in the room was perfect for my son. It was a very nice room 😊

    Stayed in July 2018

  • Reviewed: 13 July 2018

    8.3
    Great view laundry facilities for customers
    • Leisure trip
    • Couple
    • Double Room with Partial Sea View
    • Stayed 1 night
    • Submitted via mobile

    Expensive upgrade to get balcony dining room was full

    Great view laundry facilities for customers

    Stayed in July 2018

  • Reviewed: 3 July 2018

    7.5
    Outside Service at the Cargo Restaurant/Bar.
    • Leisure trip
    • Couple
    • Comfort King Room with City View
    • Stayed 1 night

    Outside Service at the Cargo Restaurant/Bar...Nice Fire Pit :)

    Stayed in July 2018

  • Reviewed: 4 June 2018

    7.5
    The most the confort of the bed!
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds with Sea View
    • Stayed 1 night
    • Submitted via mobile

    N/A

    The most the confort of the bed!

    Stayed in June 2018

  • Reviewed: 31 May 2018

    9.2
    The comfort, the location and of course the view.
    • Leisure trip
    • Couple
    • Double Room with Partial Sea View
    • Stayed 3 nights
    • Submitted via mobile

    The comfort, the location and of course the view. Very enjoyable to both myself and my partner.

    Stayed in May 2018

  • Reviewed: 8 May 2018

    10
    It was very clean
    • Leisure trip
    • Couple
    • Superior Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Loved everything

    It was very clean

    Stayed in May 2018

  • Reviewed: 16 April 2018

    10
    Really worth the stop!
    • Solo traveller
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It was clean, food was extraordinary and personnel very kind!

    Stayed in March 2018

  • Reviewed: 13 April 2018

    10
    Love it
    • Business trip
    • Solo traveller
    • Double Room with Partial Sea View
    • Stayed 1 night
    • Submitted via mobile

    Love it Will come back next time I stay in Matane and I'll bring my bathing suit next time so I can enjoy the gorgeous pool.

    Stayed in April 2018

  • Reviewed: 19 March 2018

    9.6
    Food was great
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    n/a

    Food was great

    Stayed in March 2018

  • Reviewed: 25 December 2017

    10
    relaxing and useful for my busniness
    • Business trip
    • Couple
    • Comfort Queen Room
    • Stayed 1 night

    room service

    the atmosphere, warmness, hospitality

    Stayed in December 2017

  • Reviewed: 1 December 2017

    9.6
    This was the only restaurant in all of the Gaspe that...
    • Leisure trip
    • Group
    • Double Room with Partial Sea View
    • Stayed 1 night
    • Submitted via mobile

    This was the only restaurant in all of the Gaspe that didn't have good food. I was disappointed in the food, however, the service was excellent.

    Stayed in November 2017

  • Reviewed: 3 November 2017

    9.0
    View, pool, sauna, location, comfortable bed, restaurant
    • Business trip
    • Solo traveller
    • Double Room with Partial Sea View
    • Stayed 1 night

    noisy plumbing,

    View, pool, sauna, location, comfortable bed, restaurant

    Stayed in November 2017

  • Reviewed: 10 October 2017

    10
    A very good end to a very colourful week in the Gaspe.
    • Leisure trip
    • Couple
    • Double Room with Partial Sea View
    • Stayed 1 night
    • Submitted via mobile

    It was a short stop for dinner and overnight. The room and facilities were fine and the meal in the restaurant was very good.

    Stayed in October 2017

  • Reviewed: 1 October 2017

    9.6
    Very comfortable and a fine restaurant.
    • Leisure trip
    • Couple
    • Double Room with Partial Sea View
    • Stayed 1 night

    Very comfortable and a fine restaurant.

    Stayed in September 2017

  • Reviewed: 26 September 2017

    7.5
    not enough information on local attractions,
    • Leisure trip
    • Solo traveller
    • Double Room with Partial Sea View
    • Stayed 1 night

    not enough information on local attractions,

    Stayed in September 2017

  • Reviewed: 25 September 2017

    10
    EXCELLENT !
    • Leisure trip
    • Couple
    • Superior Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Can hardly wait for my next visit!

    Stayed in September 2017

  • Reviewed: 2 September 2017

    9.6
    Verry Good
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    A/C controls were complicated not user friendly

    Stayed in August 2017

  • Reviewed: 1 September 2017

    7.9
    It can be much better
    • Leisure trip
    • Couple
    • Double Room with Partial Sea View
    • Stayed 4 nights

    Mattress and cleaning of the room

    The environment around

    Stayed in August 2017

  • Reviewed: 28 August 2017

    10
    Would stay here again anytime
    • Leisure trip
    • Couple
    • Superior Room with City View
    • Stayed 1 night
    • Submitted via mobile

    nothing

    Building layout and decor was excellent, restful and modern.

    Stayed in August 2017

  • Reviewed: 23 August 2017

    7.5
    Good location
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Mostly French speaking and very little English amongst waiting staff. Need to improve our french

    Food good

    Stayed in August 2017

  • Reviewed: 22 August 2017

    10
    Great place to relax
    • Leisure trip
    • Family with young children
    • Superior Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    My Room was not on water side...but hey!!!

    Great site Great view on st-Laurent river

    Stayed in August 2017

  • Reviewed: 22 August 2017

    5.0
    Ok but Better value can be found elsewhere
    • Leisure trip
    • Couple
    • Double Room with Partial Sea View
    • Stayed 1 night
    • Submitted via mobile

    Untrained staff and poor room upkeep

    Modern and spacious

    Stayed in August 2017

  • Reviewed: 18 August 2017

    8.8
    Good hotel
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Amenities

    Stayed in August 2017

  • Reviewed: 11 August 2017

    7.5
    Very good, scenic location for someone who travels.
    • Leisure trip
    • Couple
    • Comfort King Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Very small bathroom.

    Very convenient and scenic location, modern premises.

    Stayed in August 2017

  • Reviewed: 7 August 2017

    8.8
    nice view
    • Leisure trip
    • Couple
    • Superior Room with Sea View
    • Stayed 1 night

    not soundproof....heard ice machine 5 doors down

    view

    Stayed in August 2017

  • Reviewed: 6 August 2017

    10
    Very nice
    • Leisure trip
    • Family with young children
    • Comfort King Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Very nice hotel. Friendly staff

    Stayed in August 2017

  • Reviewed: 2 August 2017

    10
    Quite and beautiful sunset
    • Leisure trip
    • Family with young children
    • Superior Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The site is relaxing... the urbain design matches with the nature

    Stayed in July 2017

  • Reviewed: 26 July 2017

    8.8
    Beautiful sea view
    • Leisure trip
    • Couple
    • Comfort Queen Room
    • Stayed 2 nights

    The service at the restaurant was long but all was very good.

    The situation and the hotel : the deco, the restaurant, the view on the sea

    Stayed in July 2017

  • Reviewed: 25 July 2017

    9.6
    Too much chlorine in the pool and jacuzzi .
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds with City View
    • Stayed 1 night
    • Submitted via mobile

    Too much chlorine in the pool and jacuzzi .. missing towels by the pool. Travel during construction holidays must be the cause though.

    Stayed in July 2017

  • Reviewed: 12 July 2017

    9.6
    Excellent
    • Leisure trip
    • Family with young children
    • Superior Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Comfortable room

    Stayed in July 2017

  • Reviewed: 7 July 2017

    10
    Beautiful view of the St. Lawrence river.
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night

    no free breakfast

    outside entrance to the room. fast friendly service, comfortable room, quiet, swimming pool and gym on premises

    Stayed in July 2017

  • Reviewed: 26 June 2017

    10
    Nice hotel in Matane
    • Leisure trip
    • Couple
    • Double Room with Partial Sea View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Nice room, staff were very friendly and helpful. Had dinner and drinks in hotel bar-- food and drink was reasonably priced and very good.

    Stayed in June 2017

  • Reviewed: 26 June 2017

    9.2
    Location
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in June 2017

  • Reviewed: 20 June 2017

    10
    tres agreable
    • Leisure trip
    • Couple
    • Double Room with Partial Sea View
    • Stayed 2 nights

    lit tres confortable

    Stayed in June 2017

  • Reviewed: 19 June 2017

    9.6
    Newly renovated rooms and a wading pool with sprinklers for...
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Newly renovated rooms and a wading pool with sprinklers for our toddler, he had a blast!

    Stayed in June 2017

  • Reviewed: 10 June 2017

    8.3
    receptionist Lise was very helpful
    • Leisure trip
    • Couple
    • Double Room with Partial Sea View
    • Stayed 1 night
    • Submitted via mobile

    receptionist Lise was very helpful

    Stayed in June 2017

  • Reviewed: 25 May 2017

    9.2
    Modern, comfortable and with great view across the river
    • Leisure trip
    • Solo traveller
    • Double Room with Partial Sea View
    • Stayed 2 nights

    Good food at a sensible price in the hotel restaurant, which was a popular venue on the Saturday evening when I arrived.

    Stayed in May 2017

  • Reviewed: 15 May 2017

    10
    Great view and location
    • Leisure trip
    • Family with young children
    • Double Room with Partial Sea View
    • Stayed 2 nights

    No changes

    Great location on the water. Newly renovated. Good restaurant and food.

    Stayed in May 2017

  • Reviewed: 1 May 2017

    9.6
    Good location.
    • Leisure trip
    • Family with young children
    • Double Room with Partial Sea View
    • Stayed 1 night
    • Submitted via mobile

    Good location. A little pricy but a very nice facility.

    Stayed in May 2017

  • Reviewed: 30 April 2017

    10
    Clean and fresh
    • Leisure trip
    • Couple
    • Double Room with Partial Sea View
    • Stayed 1 night
    • Submitted via mobile

    Matane weather

    Clean and fresh

    Stayed in April 2017

  • Reviewed: 10 March 2017

    7.5
    Would have liked explicit directions and signage to...
    • Leisure trip
    • Family with young children
    • Comfort King Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Would have liked explicit directions and signage to snowmobile from ferry

    Stayed in February 2017

  • Reviewed: 12 February 2017

    10
    Great room and very clean.
    • Leisure trip
    • Family with young children
    • Comfort King Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Great room and very clean. Kids had fun in the pool. We had a good diner at the hotel's restaurant.

    Stayed in February 2017

  • Reviewed: 6 January 2017

    9.6
    What a nice surprise!
    • With a pet
    • Leisure trip
    • Couple
    • Double Room with Partial Sea View
    • Stayed 1 night

    -

    View on St.Lawrence, gym facilities, staff friendliness, restaurant

    Stayed in January 2017

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