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  5. Reviews of Sheraton Laval Hotel

Reviews of Sheraton Laval Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2440 Autoroute des Laurentides, H7T 1X5 Laval, Canada

#4 of 22 hotels in Laval

Guests' Choice

Review Score

Based on 240 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.9

  • Facilities

    8.8

  • Staff

    8.9

  • Value for money

    8.0

  • Free WiFi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Convenient

    Stayed in February 2024

  • Reviewed: February 29, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Guest room, 2 Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms are old and breakfast isn’t great

    The lobby is very modern and nice

    Stayed in February 2024

  • Reviewed: February 28, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    It’s expensive but a nice hotel

    Stayed in December 2023

  • Reviewed: February 19, 2024

    8.0
    Very nice accommodations
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 3 nights

    The 7th floor hallway was a bit dirty

    The front lobby and entrance was very nice

    Stayed in February 2024

  • Reviewed: February 14, 2024

    8.0
    Personnel were very professionnal.
    • Business trip
    • Group
    • Guest room, 2 Queen
    • Stayed 1 night

    Highway noise made it a rough night.

    convenient location as our show was in your convention center

    Stayed in February 2024

  • Reviewed: December 28, 2023

    10
    Extremely satisfied and happy to have selected this hotel for our Christmas family reunion!
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Definitely, no buffet style breakfast available, only menu style waited at table. Teenagers prefer more food choices and second helping option of buffet style. Food was very good and service as well.

    Everything was excellent ... location, newly renovated hotel and rooms, large rooms, cleanliness, reception staff, restaurant waiters, pool, sauna, steam room, hot tub, gym, food ... wonderful family experience!

    Stayed in December 2023

  • Reviewed: December 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Guest room, 2 Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is beautiful . Excellent location. Nice breakfast options and great service at the restaurant.

    Stayed in December 2023

  • Reviewed: November 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    At the breakfast area. The manager was screaming across 2 eating spaces to tell the employees what to do (ex: start removing the buffet breakfast). First, that a sign of missing respect. You don’t yell at people what to do. If you move your ass and go tell them what to do. Second, we are enjoying a breakfast in a nice place. Really but really don’t want to hear some yell 10 meters away. Third I felt uncomfortable for the the employe. I was sitting and eating between the manager et the employe. Like in direct line of sight between them. And the employe clearly felt bad the manager was doing it. Unacceptable comportement for a high end eating place.

    Stayed in November 2023

  • Reviewed: November 9, 2023

    7.0
    Pretty decent cheaper price would be better.
    • Leisure trip
    • Solo traveler
    • Guest room, 2 Queen
    • Stayed 1 night

    Shower Head was gross.

    Location is Perfect. Cleanliness could improve. Shower head was old and gross and needed to be replaced. Did not get Discount.

    Stayed in October 2023

  • Reviewed: November 4, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Guest room, 2 Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Dinner was poor, pizza base raw, the cost was refunded

    Clean and comfortable

    Stayed in October 2023

  • Reviewed: October 18, 2023

    10
    Súper recomendable!
    • Leisure trip
    • Couple
    • Junior Suite, 1 King, Alternate bed: sofa bed, Sofa bed
    • Stayed 5 nights
    • Submitted from a mobile device

    Everything wonderful Best hotel ever

    Stayed in October 2023

  • Reviewed: October 10, 2023

    10
    Exceptional
    • Business trip
    • Group
    • Guest room, 2 Queen
    • Stayed 1 night

    I love the swimming pool and the hot tub. It was clean, easy to access, very relaxing. I definietely appreciate the times they are open.

    Stayed in October 2023

  • Reviewed: October 8, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Guest room, 2 Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast price !

    Location

    Stayed in September 2023

  • Reviewed: September 13, 2023

    10
    All in all it was very nice. Will come back.
    • Business trip
    • Couple
    • Guest room, 2 Queen
    • Stayed 1 night

    La Spesa service was not good Saturday morning.

    Nice clean modern hotel. Well located

    Stayed in September 2023

  • Reviewed: September 3, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Guest room, 2 Queen
    • Stayed 3 nights
    • Submitted from a mobile device

    Woken up several times at night by noise reported to the front desk had the Buffay three times to the three times. All of the hard drives were cold reported to the manager third time the hard drives or cook or warm. The bathroom was not clean when we arrive, discuss the whole situation with the front desk, we’re told because we booked it on Booking.com. They can’t do anything for us typically, in other hotels I would take a night off not in this case very disappointing!.

    Close to shopping, had a restaurant on site at a pool in the gym what’s convenient.

    Stayed in August 2023

  • Reviewed: August 29, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Club level, Guest room, 1 King, City view, Low floor
    • Stayed 3 nights
    • Submitted from a mobile device

    I enjoyed it.

    All amenities under one roof.

    Stayed in August 2023

  • Reviewed: August 24, 2023

    10
    Perfect stay for my group.
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen
    • Stayed 3 nights

    Great location next door to the mall. Newly renovated facilities, very clean, and great customer service. The Staff was very friendly and responsive. The price quoted on Booking.com did not reflect the much higher amount for taxes charged (taxes were triple the amount of taxes quoted).

    Stayed in August 2023

  • Reviewed: August 17, 2023

    8.0
    It was very good as it was my second stay here. I asked to fix the shower and they immediately did it in the same day as
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen
    • Stayed 3 nights
    • Submitted from a mobile device

    nothing

    it was beautiful and very convenient when you want snacks there’s a little store in the lobby. Very comfy and the rooms were very well air conditioned and great view. I really liked how comfy the beds were and how you can connect your phone to the tv.

    Stayed in August 2023

  • Reviewed: August 8, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen
    • Stayed 3 nights
    • Submitted from a mobile device

    Mattress was too soft

    Seevice

    Stayed in August 2023

  • Reviewed: August 1, 2023

    10
    Exceptional
    • Couple
    • Guest room, 2 Queen
    • Stayed 3 nights
    • Submitted from a mobile device

    The entrance door ( the flip door)

    The pool

    Stayed in July 2023

  • Reviewed: July 30, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen
    • Stayed 1 night
    • Submitted from a mobile device

    The size of the room wasn't as expected, and I don't think the AC was working efficiently. The room was too humid. I wish the room was as new as the lobby...

    The cleanliness of the spa and pool in the basement. The main lobby was nice and fully renovated.

    Stayed in July 2023

  • Reviewed: July 27, 2023

    10
    Amazing stay..
    • Leisure trip
    • Solo traveler
    • Guest Room, 1 King
    • Stayed 10 nights
    • Submitted from a mobile device

    Nothing

    Every single thing was great And the parking was amazing and shaded with fully clean property

    Stayed in July 2023

  • Reviewed: July 25, 2023

    9.0
    Will bring my friends to enjoy your hotel and have fun.
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen
    • Stayed 1 night

    Cannot find a thing

    My daughter and grand-daughter and I had a wonderful time; We shopped; we were spoiled at Amerispa. Sheraton gave us coupons for 25.00$ each for Amerispa!!! The pool and hot tub absolutely wonderful. Everything was perfect. I will be back soon. The staff who spoiled me throughout my visit will always be remembered. Thank you for making my visit special.

    Stayed in July 2023

  • Reviewed: July 9, 2023

    9.0
    Good location, good service.
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 4 nights
    • Submitted from a mobile device

    The elevator was working properly

    Good

    Stayed in July 2023

Showing 1 - 25

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