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  5. Reviews of Best Western Plus Toronto North York Hotel & Suites

Reviews of Best Western Plus Toronto North York Hotel & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

50 Norfinch Drive, North York, M3N 1X1 Toronto, Canada

#94 of 108 hotels in Toronto

Guests' Choice

Review Score

Based on 667 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.3

  • Location

    7.0

  • Facilities

    7.0

  • Staff

    7.6

  • Value for money

    6.6

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: December 3, 2023

    8.0
    it was a nice expireince
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    nothing

    all went well

    Stayed in November 2023

  • Reviewed: November 19, 2023

    8.0
    My stay was very good and relaxing.
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    My room had this cigarette smell like if someone was smoking in there before.

    Stayed in November 2023

  • Reviewed: November 17, 2023

    8.0
    Although the room was very comfortable, it was quite expensive. For that reason will not be back
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights

    Restaurant not available for Sunday dinner

    Room

    Stayed in November 2023

  • Reviewed: October 22, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was a bit small

    Staff location and comfortable beds

    Stayed in September 2023

  • Reviewed: October 7, 2023

    7.0
    The Best Western Toronto, North York was Good, but isolated!
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 3 nights

    The hotel was in a location where I felt isolated, there were no restaurants, stores that I could walk to! The toilet paper in the room was too thin, you could put your fingers through it even wadded up!

    Registering, the room, the indoor swimming pool, and exercise room. All of this I liked!

    Stayed in October 2023

  • Reviewed: September 25, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Housekeeping service

    Comfortable beds, wide bathroom

    Stayed in September 2023

  • Reviewed: September 9, 2023

    6.0
    Need to fix a few problems because I would give this a good rating.
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 6 nights

    The comforter had multiple holes in it. Instead of replacing it, they put a covering on top. The food in the restaurant was not consistent. I stayed for a week and ordered the same item. They were never the same...sometimes very good, sometimes not so much. Also, their internet was often down so meals were charged to my room rather than me paying in the restaurant. The air conditioning was also broke in the restaurant during a heatwave (40 degree celcius). Had to eat in my room. They also were paving and painting the parking lot so I had to park in the back. This was not a huge inconvenience but they should have offered a reduced rate given everything that was happening. They charged full price!

    In the roon, the mattress was very good and the pillows were better than most hotels. The attached restaurant offered a 15% discount.

    Stayed in September 2023

  • Reviewed: August 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Ice machines not working or available on any floor but one Elevator malfinctioning

    Staff great Long pool hours

    Stayed in August 2023

  • Reviewed: August 16, 2023

    7.0
    Best Western is a great place to stay.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Some features need inspection/repair. Ice machines on a couple floors are down. Shower heads need replacements due to adjustments not working. Some litter in areas could be better maintained. Rooms need better inspection prior to a guests arrival, or cleaners need to triple check a room before considering the task complete. The pool area needs inspection as well. The back stairwell can use some repairs. Other than those features everything else met my standards as a customer.

    The service was great, some small features need inspection/repair but other than that it was a fantastic experience. I can tell no matter how busy the place gets the staff are very happy to help. Definitely a future stay for any occasion in Toronto. Thanks Best Western for having us, we appreciate the business.

    Stayed in August 2023

  • Reviewed: July 18, 2023

    8.0
    Very Good
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Location

    Stayed in July 2023

  • Reviewed: July 17, 2023

    6.0
    Were there for a hockey tournament, room was a bit small and outdated for the price. Location was good, but area is unde
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Room was a little run down, needs updating

    Location

    Stayed in July 2023

  • Reviewed: July 12, 2023

    7.0
    I am very upset for my problems.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    I was charged twice for my room.Now it is a month and I still can't get my refund. They are very arrogant on the phone hang up on me or put me on hold but no answer.

    Stayed in June 2023

  • Reviewed: July 2, 2023

    6.0
    Never stay again
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Not clean

    Pool is goood

    Stayed in July 2023

  • Reviewed: June 29, 2023

    7.0
    Enjoyed pool and was a quiet sleep but the pull bed affected stay.
    • Leisure trip
    • Group
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The mattress in the pull-out bed was not acceptable. It was too thin and the coils were too hard to sleep on. I would expect a much better mattress for the price paid.

    The pool & hot tub, air conditioning, room size and master bed.

    Stayed in June 2023

  • Reviewed: June 28, 2023

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    When I went to open the pullout couch bed, I noticed dried up rice all over the sheets and the actual sheets were rumpled up like they had been used but not changed. I called down to the desk and was told it would be cleaned and changed. A few hrs later as we were leaving I mentioned it again and the kind gentlemen behind the desk told me that it would definitely be taken care of when I got back. We came back and the clean sheets were just left on top of the dirty and used sheets still on the bed. Went downstairs as it's almost midnight to ask why the bed hadn't been made up and cleaned off and the first guy tells me that I can just take the sheets off and leave it outside my door! I Said oh I'm supposed to do your workers job for them? Was not impressed with that guy...the earlier guy I dealt with came over and provided the proper customer service and apologized and offered to do it himself. So basically2 workers did not do their job of making my experience a positive one. The other worker made up for their rudeness with his great customer service. Hotels are suppose to provide cleanliness to their patrons and obviously the person who cleaned that room has no pride in making sure she does a good job.

    It was very close to our venue and the building itself was fine. We weren't there for too long so didn't use any of the facilities.

    Stayed in June 2023

  • Reviewed: June 27, 2023

    7.0
    Good
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The first day the hot tub wasnt filled. Little disappointed.

    I loved the beds! Staff were exceptional.. Enjoyed it very much! Thank you!

    Stayed in June 2023

  • Reviewed: June 5, 2023

    8.0
    Overall, it was a good experience.
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    The operation hours of the restaurant. We wished having an earlier breakfast (7:00 am).

    The room and the breakfast

    Stayed in May 2023

  • Reviewed: May 29, 2023

    8.0
    Very comfortable
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was very fine.

    Stayed in May 2023

  • Reviewed: May 25, 2023

    8.0
    Over all good hotel but no free breakfast
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    They didn't clean the room we were there 2 nights

    They let us book in early

    Stayed in May 2023

  • Reviewed: May 22, 2023

    7.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Furniture could have been in an acceptable condition, there is no drinking water,...

    I didn't eat breakfast

    Stayed in May 2023

  • Reviewed: May 11, 2023

    6.0
    For short stay
    • Family with young children
    • Queen Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Room service, Dirty room, Bedsheets were with stains when we check-in. Broken chair in the room

    Staff nice and helpful Suprya very polite person helpful aways welcoming

    Stayed in May 2023

  • Reviewed: May 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness could be improved (dirty mirror, needed vaccuming)

    Accessible, good parking, kind personnel, liked the pool

    Stayed in April 2023

  • Reviewed: April 21, 2023

    8.0
    most of our time was spent at the arena
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    expensive for 2 night stay

    plenty parking space excellent breakfast nice swimming pool

    Stayed in April 2023

  • Reviewed: March 20, 2023

    8.0
    This room was good enough for us for what we needed
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    That the breakfast was not included other than that everything else was good

    room was clean for us to stay. Its all we needed to rest before our doctors appointement for my wife and my child the next day. I would stay again

    Stayed in March 2023

Showing 1 - 25

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