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Reviews of White Oaks Conference & Resort Spa 5 stars

253 Taylor Road, L0S 1J0 Niagara on the Lake, Canada

#2 of 14 hotels in Niagara on the Lake

Guests' Choice

Review score

Based on 914 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    9.0

  • Facilities

    9.2

  • Staff

    9.5

  • Value for money

    8.4

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Showing 1 – 25

  • Reviewed: 11 March 2024

    10
    Outstanding service and great facility.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The staff was attentive and kind. The bed was comfortable and the facility was very clean.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Luxury Executive Suite
    • Stayed 2 nights

    There were no instructions on how to use the hot tub. Not a big issue as we didnt end up having time to use it.

    Staff always very helpful and friendly

    Stayed in March 2024

  • Reviewed: 26 February 2024

    10
    It was a great stay for Christmas time
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 4 nights

    We had a great stay and Christmas decorations in the hotel made us feel like a fairytale. The room was big with cozy beds. I loved the coffee machine with the provided coffee. The staff was very friendly and treated everyone like a high class.

    Stayed in December 2023

  • Reviewed: 17 February 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Superior Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The fact they adjoined our rooms made our stay perfect! Staff was amazing !

    Stayed in January 2024

  • Reviewed: 12 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in January 2024

  • Reviewed: 7 February 2024

    9.0
    Like it but not planning to stay there again
    • Leisure trip
    • Couple
    • Luxury Executive Suite
    • Stayed 1 night

    Over charge me

    The room was cozy

    Stayed in January 2024

  • Reviewed: 5 February 2024

    9.0
    Very good apart from the charges
    • Leisure trip
    • Couple
    • Tower Queen Room with Two Queen Beds
    • Stayed 1 night

    My room was already paid for thru booking.com. the front desk charge my account again.

    Stayed in February 2024

  • Reviewed: 1 February 2024

    9.0
    Relaxing and Fun
    • Leisure trip
    • Couple
    • Superior Double Room with Two Double Beds
    • Stayed 1 night

    No complaints

    Everything was great and thoroughly enjoyed our stay. We hope to come back here very soon!

    Stayed in January 2024

  • Reviewed: 14 January 2024

    10
    Definitely booking always if this is our destination! One of our best stays ever; beds were exceptional and great servic
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 7 nights
    • Submitted via mobile

    Food options for an event should cater according to the event - cheaper meals would provide better revenue

    Excellent location and great facilities under one roof.

    Stayed in December 2023

  • Reviewed: 9 January 2024

    9.0
    White Oaks never dissapoints from the hotel loby to the room, pool, etc..
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 3 nights

    The price keeps going up especially due to all additional hotel taxes, there should be some bonus for returning customers.

    We went many times to White Oak resort, our grand kids love the pool and the whole resort. The room is comfortable, all the personal is nice and helpfull, the whole resrt is very nice..

    Stayed in January 2024

  • Reviewed: 10 December 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Superior Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Lots of facilities onsite. 2 restaurants, spa, etc. All of the staff were exceptionally friendly and helpful.

    Stayed in December 2023

  • Reviewed: 7 December 2023

    9.0
    Excellent stay leaving us feeling rested, and warmed by this uniquely and thoughtfully planned hotel
    • Leisure trip
    • Couple
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Truly can't think of anything hotel related. The only thing some may find lacking is a more central location to a busy city center however on the other side of this thought is the thought process that you are selecting a hotel that is closest to many of the winery experiences (offering at most 10 minute drives to these sparsely dispersed sites) and there are premium outlets directly.across the street.

    Always topnotch customer service at this hotel! This hotel is my absolute favorite, there is something warming about entering this hotel. There's a trace of nostalgia (maybe of the time period of when the hotel opened) and there's greeters and employees who truly embrace the art of genuine service, where to serve another is perceived as a refined, high-end quality (a perception that is lost among younger generations today and that is lacking in many other facilities). These key ingredients give this place a uniquely authentic and warm experience and feel immediately as you enter the facility. I should add that the facilities are amazing especially if you are interested in athletics, exercising or anything self-care related.

    Stayed in December 2023

  • Reviewed: 26 November 2023

    10
    Pleasant clean great location and will come to stay again
    • Leisure trip
    • Group
    • Tower Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The staff from the moment we arrived the bellman, front desk staff and play restaurant were all excellent and accommodating

    Stayed in November 2023

  • Reviewed: 25 November 2023

    8.0
    kind of disappointment.
    • Leisure trip
    • Couple
    • Superior Double Room with Two Double Beds
    • Stayed 1 night

    property is loosing its quality , it's not like it used to be in previous years. Bedding was disastrous, night lighting was not sufficient (only 1 bedside lamp with 2 double beds in room. ) Iron was obviously missing, empty rack.

    Location. Gardens/landscaping is gorgeous.

    Stayed in November 2023

  • Reviewed: 23 November 2023

    9.0
    Would definitely recommend and come again !
    • Leisure trip
    • Group
    • Luxury Executive Suite
    • Stayed 3 nights

    Room was warm despite keeping it on cool. Instructions on fireplace needed. Printing on bottle of wine left in room should be much larger for us oldies who didn’t realize it was not complimentary like the chocolate dipped strawberries were.

    Very clean and spacious room. Room service was a little tardy but great food from Play Bar. Wonderful surprise to see the chocolate dipped strawberries. All staff very friendly and accommodating. Made the stay welcoming from the moment we arrived.

    Stayed in November 2023

  • Reviewed: 14 November 2023

    10
    Exceptional
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    So great people working at White Oaks resort hotel. A peaceful hotel that makes you feel like you are home...

    Stayed in October 2023

  • Reviewed: 23 October 2023

    8.0
    I would highly recommend and will be back.
    • Leisure trip
    • Group
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The room was a bit warm and our location was a bit noisy.

    Staff were super helpful and very pleasant!

    Stayed in October 2023

  • Reviewed: 21 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    There were orange stains on the sheets. Maybe from makeup.

    The flower gardens

    Stayed in October 2023

  • Reviewed: 19 October 2023

    10
    Beautiful, welcoming, and luxurious. What a nice hotel!
    • Leisure trip
    • Couple
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The facilities were beautiful and luxurious with an amazing atmosphere and phenomenal service from the staff. We got a cheap upgrade to a tower room and it was the epitome of comfort!

    Stayed in October 2023

  • Reviewed: 7 October 2023

    10
    Helpful and welcoming staff
    • Leisure trip
    • People with friends
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Pool, clean rooms, mini fridge , Nesspreso

    Friendly welcome , clean ,, helpful staff

    Stayed in October 2023

  • Reviewed: 28 September 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room with Two Double Beds
    • Stayed 1 night

    room, bed, location, staff, swimming pool!

    Stayed in September 2023

  • Reviewed: 23 September 2023

    10
    Amazing relaxing stay!
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    nothing! except maybe keep in mind to avoid disappointment- the gym closes early on weekends!

    We had a great time at White Oaks! We only stayed one night during the week but it was very relaxing. We also always love shopping at the outlet mall which is so convenient from the hotel. The swimming pool and hot tub were lovely. The gym was huge! Not your typical resort gym. This has everything! Our King room was also huge!

    Stayed in August 2023

  • Reviewed: 20 September 2023

    10
    excellent , gorgeous Fall harvest landscaping at front entrance
    • Leisure trip
    • Group
    • Superior Double Room with Two Double Beds
    • Stayed 1 night

    carpet was a little stained-needs to be shampooed.

    showers were exceptionally nice, rooms were large, check out was amazing as there was a large group in line and the staff "greeter" took our keys and checked us out

    Stayed in September 2023

  • Reviewed: 20 September 2023

    8.0
    Large room
    • Leisure trip
    • People with friends
    • Tower Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    temp control in room

    spa

    Stayed in September 2023

Showing 1 – 25

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