253 Taylor Road, L0S 1J0 Niagara on the Lake, Canada
#2 of 14 hotels in Niagara on the Lake
Guests' ChoiceBased on 914 hotel reviews
8.9Cleanliness
9.4
Comfort
9.3
Location
9.0
Facilities
9.2
Staff
9.5
Value for money
8.4
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End of dialog contentReviewed: 11 March 2024
Fiebelkorn
United StatesNothing
The staff was attentive and kind. The bed was comfortable and the facility was very clean.
Stayed in March 2024
Reviewed: 8 March 2024
Frank
CanadaThere were no instructions on how to use the hot tub. Not a big issue as we didnt end up having time to use it.
Staff always very helpful and friendly
Stayed in March 2024
Reviewed: 26 February 2024
Oksana
CanadaWe had a great stay and Christmas decorations in the hotel made us feel like a fairytale. The room was big with cozy beds. I loved the coffee machine with the provided coffee. The staff was very friendly and treated everyone like a high class.
Stayed in December 2023
Reviewed: 17 February 2024
Denise
CanadaThe fact they adjoined our rooms made our stay perfect! Staff was amazing !
Stayed in January 2024
Reviewed: 12 February 2024
Brenda
CanadaLocation
Stayed in January 2024
Reviewed: 7 February 2024
Dr
United StatesOver charge me
The room was cozy
Stayed in January 2024
Reviewed: 5 February 2024
Licandro
CanadaMy room was already paid for thru booking.com. the front desk charge my account again.
Stayed in February 2024
Reviewed: 1 February 2024
Lakshmi
CanadaNo complaints
Everything was great and thoroughly enjoyed our stay. We hope to come back here very soon!
Stayed in January 2024
Reviewed: 14 January 2024
Debjani
AustraliaFood options for an event should cater according to the event - cheaper meals would provide better revenue
Excellent location and great facilities under one roof.
Stayed in December 2023
Reviewed: 9 January 2024
Georgeta
United StatesThe price keeps going up especially due to all additional hotel taxes, there should be some bonus for returning customers.
We went many times to White Oak resort, our grand kids love the pool and the whole resort. The room is comfortable, all the personal is nice and helpfull, the whole resrt is very nice..
Stayed in January 2024
Reviewed: 10 December 2023
Julia
CanadaLots of facilities onsite. 2 restaurants, spa, etc. All of the staff were exceptionally friendly and helpful.
Stayed in December 2023
Reviewed: 7 December 2023
Paolo
CanadaTruly can't think of anything hotel related. The only thing some may find lacking is a more central location to a busy city center however on the other side of this thought is the thought process that you are selecting a hotel that is closest to many of the winery experiences (offering at most 10 minute drives to these sparsely dispersed sites) and there are premium outlets directly.across the street.
Always topnotch customer service at this hotel! This hotel is my absolute favorite, there is something warming about entering this hotel. There's a trace of nostalgia (maybe of the time period of when the hotel opened) and there's greeters and employees who truly embrace the art of genuine service, where to serve another is perceived as a refined, high-end quality (a perception that is lost among younger generations today and that is lacking in many other facilities). These key ingredients give this place a uniquely authentic and warm experience and feel immediately as you enter the facility. I should add that the facilities are amazing especially if you are interested in athletics, exercising or anything self-care related.
Stayed in December 2023
Reviewed: 26 November 2023
Angela
CanadaThe staff from the moment we arrived the bellman, front desk staff and play restaurant were all excellent and accommodating
Stayed in November 2023
Reviewed: 25 November 2023
Lyudmyla
Canadaproperty is loosing its quality , it's not like it used to be in previous years. Bedding was disastrous, night lighting was not sufficient (only 1 bedside lamp with 2 double beds in room. ) Iron was obviously missing, empty rack.
Location. Gardens/landscaping is gorgeous.
Stayed in November 2023
Reviewed: 23 November 2023
Treva
CanadaRoom was warm despite keeping it on cool. Instructions on fireplace needed. Printing on bottle of wine left in room should be much larger for us oldies who didn’t realize it was not complimentary like the chocolate dipped strawberries were.
Very clean and spacious room. Room service was a little tardy but great food from Play Bar. Wonderful surprise to see the chocolate dipped strawberries. All staff very friendly and accommodating. Made the stay welcoming from the moment we arrived.
Stayed in November 2023
Reviewed: 14 November 2023
Mario
CanadaSo great people working at White Oaks resort hotel. A peaceful hotel that makes you feel like you are home...
Stayed in October 2023
Reviewed: 23 October 2023
Janis
CanadaThe room was a bit warm and our location was a bit noisy.
Staff were super helpful and very pleasant!
Stayed in October 2023
Reviewed: 21 October 2023
Ella
CanadaThere were orange stains on the sheets. Maybe from makeup.
The flower gardens
Stayed in October 2023
Reviewed: 19 October 2023
Finkelson
CanadaThe facilities were beautiful and luxurious with an amazing atmosphere and phenomenal service from the staff. We got a cheap upgrade to a tower room and it was the epitome of comfort!
Stayed in October 2023
Reviewed: 7 October 2023
Jasna
CanadaPool, clean rooms, mini fridge , Nesspreso
Friendly welcome , clean ,, helpful staff
Stayed in October 2023
Reviewed: 28 September 2023
Alexander
United Statesroom, bed, location, staff, swimming pool!
Stayed in September 2023
Reviewed: 23 September 2023
Sarah
Canadanothing! except maybe keep in mind to avoid disappointment- the gym closes early on weekends!
We had a great time at White Oaks! We only stayed one night during the week but it was very relaxing. We also always love shopping at the outlet mall which is so convenient from the hotel. The swimming pool and hot tub were lovely. The gym was huge! Not your typical resort gym. This has everything! Our King room was also huge!
Stayed in August 2023
Reviewed: 20 September 2023
Debbie
Canadacarpet was a little stained-needs to be shampooed.
showers were exceptionally nice, rooms were large, check out was amazing as there was a large group in line and the staff "greeter" took our keys and checked us out
Stayed in September 2023
Reviewed: 20 September 2023
Kathleen
United Statestemp control in room
spa
Stayed in September 2023
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