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Reviews of Sorell Hotel Aarauerhof 3 stars

Bahnhofplatz 2, 5000 Aarau, Switzerland

#2 of 8 hotels in Aarau

Guests' Choice

Review score

Based on 719 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    7.7

  • Location

    8.8

  • Facilities

    7.7

  • Staff

    8.8

  • Value for money

    7.4

  • Free WiFi

    8.5

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Showing 1 - 75

  • Reviewed: 5 July 2018

    7.9
    good room, good breakfast, good location,clean, incoopetative stuff, hotel with no atmosphere
    • Couple
    • Superior Twin Room
    • Stayed 3 nights

    the stuff in the reception didnt give important information when ansesering questions in many times .like existing a change office in the trail station open many houres and more

    good location good breakfast

    Stayed in July 2018

  • Reviewed: 1 June 2018

    8.8
    The location is very good and practical, close to the train...
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The room was too warm even at night. It’s a bit expensive for the quality of the room, but in the standard prize of swiss hotels.

    The location is very good and practical, close to the train station. The breakfast was very good too.

    Stayed in May 2018

  • Reviewed: 26 May 2018

    5.4
    central location
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    breakfast ist extremely basic and always the same. overcooked eggs. noisy around the hotel because of buses. no aircon, very hot even noisy fan. the building and the rooms need to be renovated. the food must be improved.

    central location

    Stayed in May 2018

  • Reviewed: 19 May 2018

    7.9
    Convenient to train and location of my business meeting.
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 5 nights

    Pillows on bed were flat, no support. Handle for opening single window kept falling off, no other means for ventilating room with outside air in warmer weather.

    Convenient to train and location of my business meeting. Breakfast was good. Fan provided in room was helpful, otherwise temperature in room would have been unbearable.

    Stayed in May 2018

  • Reviewed: 14 May 2018

    8.8
    In retrospect, we would have planned a longer stay.
    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Prefer a larger bed or separated twin beds, but they can be hard to find.

    The location by the train station and the city bus station starting point was a great help. Breakfast was a myriad of tasty choices eaten at white linen covered tables decorated by small plants and clever little waste containers.

    Stayed in May 2018

  • Reviewed: 10 May 2018

    7.1
    excellent location (next door to Aarau train station)
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 1 night

    outdated facilities, shower door broken noise (window doesn't close properly anymore) - depends on which side your room is (mine was next to the main bus stop) small room, not much air (no AC) - so you'd need to open the window which then raises the noise problem again... instable WiFi

    excellent location (next door to Aarau train station) nice breakfast, nice lunch comfy bed, clean good cosmetic products in bathroom good conference rooms (good value for money)

    Stayed in May 2018

  • Reviewed: 5 May 2018

    8.8
    Very recommendable. Room temperature as only downside. Extremly gentle staff.
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 3 nights

    Temperature in the room was uncomfortably warm. Windows are supposed to be kept close. Possibility to use a ventilator. Ventilator however, can be quite loud.

    Bed like a cloud. Very quiet. Excellent position. Excellent staff. Very friendly, helpful. Great breakfast buffet.

    Stayed in April 2018

  • Reviewed: 13 March 2018

    7.5
    Probably the greatest location in the city
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    The street noise was quite noticeable in the late night even if the window was closed. The pillow was a bit too firm for me (just a personal feeling). Breakfast could have more choice. I felt that the lady that was on duty during the breakfast disregarded me intentionally. Not sure if I inadvertently did something wrong -- if yes, I would expect an open feedback from her instead of being ignored.

    The hotel is located literally a stone's throw away from the train station. The room was super clean and looks cosy. Reception staff were very friendly. Free bottled water every day including the day of departure. Dedicated parking area and direct lifts within the station garage at a discounted price.

    Stayed in March 2018

  • Reviewed: 7 December 2017

    7.5
    a good place to stay for guests arriving by train
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 6 nights

    the internet connection was extremely erratic and at times it was very hard to get a connection in the room, much better in the lobby and the dining room. they have to improve.

    the staff is very friendly and helpful

    Stayed in December 2017

  • Reviewed: 19 November 2017

    6.7
    Old town in Aarau is nice.
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights

    They blocked the money twice, once when I booked the hotel online and once when I checked in. The money have still not been released, I guess it's going to take a few extra days. The pillow was a disaster. I was very cold one night cause I was a little sick and they couldn't provide an extra heater.

    Old town in Aarau is nice. The hotel is very close to the train station so it's very well connected. The personnel is nice.

    Stayed in November 2017

  • Reviewed: 17 November 2017

    5.8
    Clean and good breakfast but not very cosy
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Unfriendly staff and very old fashioned shower with a very high wall to step in. The room didn’t reflect at all the pictures on the website

    Very good breakfast

    Stayed in November 2017

  • Reviewed: 11 November 2017

    6.3
    My stay at this place was ok, but not more. Location is great, all the rest is too expensive.
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    The room was quite small this time, almost all doors in this hotel (and I have stayed several times already) stick and do not close easily. This is particularly unnerving when people come and go at night and try to close the door: this cannot be done without a "violent" pull causing unnecessary noise. The restaurant is somewhat sterile and lacks atmosphere.

    The location is the great plus of this hotel - directly opposite the railway station and the central bus terminal, with a big multi-storey parking underneath.The breakfast is good, too - but that's about it. The rest is average at an excessively high rate.

    Stayed in November 2017

  • Reviewed: 9 November 2017

    9.2
    I have stayed here the 2nd time - and will return every time i visit Aarau
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights

    It was raining...

    Staff is really friendly and offering a lot of small extras - The spa area is super. The room is clean and the Location is great for Train travels.

    Stayed in November 2017

  • Reviewed: 7 August 2017

    7.9
    The hotel was well situated the staff were very helpful providing information and directions.
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    A TOP SHEET IN THE BED WOULD'VE BEEN APPRECIATED THE DUVET WAS A BIT TOO HOT AND HEAVY.

    THE HOTEL IS WELL SITUATED CLOSE TO COMMERCIAL CENTRE AND TRANSPORT. The refreshing welcome drink was really appreciated.I ENJOYED THE WHIRLPOOL it was VERY RELAXING.

    Stayed in August 2017

  • Reviewed: 21 July 2017

    7.5
    Huge very clean room with no carpeting and very big and...
    • With a pet
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    Air conditioning was in truth a portable Dyson ventilator that was woefully "undersized" for a room that big so the temperature in the room remained too high for comfort.

    Huge very clean room with no carpeting and very big and comfortable bathroom. Very helpful and kind staff. Underground parking directly connected to the hotel.

    Stayed in June 2017

  • Reviewed: 28 June 2017

    7.9
    Swiss quality in hell hot.
    • With a pet
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights

    We was unlucky stay here with our dog with +32 in room and "No air-conditioning" sign at entrance...

    Clean, well situated rite opposite railway and bus station. Very convenient (but expensive) underground parking with direct elevator to Hotel. Very good breakfast.

    Stayed in June 2017

  • Reviewed: 3 June 2017

    7.9
    Good location for people on trains.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Not in the nicest section of town. Wifi was very problematic;it was very confusing to log in, and would stop after 30 min or so.

    Very close to station, hotel seemed very well run.

    Stayed in May 2017

  • Reviewed: 21 April 2017

    8.3
    Ideal location at railway station square.
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights

    Complimentary tea set is needed. We had to take cups & tea-pot and buy tea-bags in the restaurant downstairs and get them to the room ourselves.

    Ideal location at railway station square. Perfect for those who travel to the neiborough towns (for ex Basel for Baselworld)

    Stayed in March 2017

  • Reviewed: 31 December 2016

    7.1
    The breakfast was so delicious!
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    The only downside was that the wellness centre was not open in the mornings.

    The breakfast was so delicious! We also loved being able to to choose our pillow types!

    Stayed in December 2016

  • Reviewed: 24 September 2016

    8.8
    Great Location
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    It was unusually hot in Switzerland and there was no air conditioning in the hotel however they did provide s small fan.

    Great location adjacent to the train station.

    Stayed in August 2016

  • Reviewed: 23 August 2016

    6.7
    If you want to sleep do not go to this hotel, On a train square so no parking
    • With a pet
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    If you want to sleep do not go to this hotel. It is noisy as by the train and a large clock. They provide ear plugs. I did not sleep the 2 nights. The room was small and hot as murder. It was awful. I had to have the window open and the 1st night there was a live band in the square so noise until 4am. The second night there was a thunder storm and all you could hear was the ensuing noise. I had to have the window open to breathe.

    Breakfast was good quality and the health spa was super.

    Stayed in August 2016

  • Reviewed: 18 August 2016

    6.7
    Overall a good hotel (if they had fans!)
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 3 nights

    3 extremely warm nights and the hotel did not have any fans available. Quite restless nights with 2 kids. Couldnt keep the windows open as its too noisy due to being located right next to the bus & train station.

    Excellent staff, clean and good service. Good breakfast.

    Stayed in July 2016

  • Reviewed: 7 August 2016

    7.1
    Decent accomodation
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 11 nights

    Missing reaction (in writing booking confirmation second persona requested by phone, internet problems), no air conditioning in the room, no variation on the breakfast

    Cleanliness, sauna, beauty products

    Stayed in August 2016

  • Reviewed: 8 July 2018

    7.5
    Breakfast very good selection and position right next to...
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Elevator very old and unusual

    Breakfast very good selection and position right next to Main Station.

    Stayed in July 2018

  • Reviewed: 14 June 2018

    7.5
    No airconditioning, although fan in room it was too hot to...
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    No airconditioning, although fan in room it was too hot to sleep

    Stayed in June 2018

  • Reviewed: 13 June 2018

    6.7
    Proximity to the train station, Bus station and restaurants.
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms were a little claustrophobic

    Proximity to the train station, Bus station and restaurants.

    Stayed in June 2018

  • Reviewed: 3 June 2018

    5.4
    There was no electricity in the bathroom and the staff were...
    • Leisure trip
    • People with friends
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    There was no electricity in the bathroom and the staff were unable to fix it

    Stayed in June 2018

  • Reviewed: 30 April 2018

    8.8
    Convenience
    • Business trip
    • People with friends
    • Standard Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Rooms were small.

    Convenience

    Stayed in April 2018

  • Reviewed: 20 April 2018

    9.2
    Great hotel!
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Main station can be a bit noisy for early risers.

    It was generally a great stay.

    Stayed in April 2018

  • Reviewed: 7 March 2018

    7.5
    Un pò rumoroso
    • Business trip
    • Couple
    • Standard Queen Room
    • Stayed 4 nights

    Un pò rumoroso

    Stayed in March 2018

  • Reviewed: 13 February 2018

    9.2
    practical right next to the main station
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    `HARD MATTRESS

    Stayed in February 2018

  • Reviewed: 18 January 2018

    6.7
    Standard hotel and rooms
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 3 nights

    Room very simple and not that pretty, but comfortable enough.

    Stayed in January 2018

  • Reviewed: 20 December 2017

    5.0
    Will chose another next time.
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms were dated and totally over heated. Staff fairly unfriendly and poorly motivated.

    Breakfast was ok

    Stayed in December 2017

  • Reviewed: 2 December 2017

    7.1
    Goodfor business trip
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Room was small and no gym

    Location was perfect just at train station

    Stayed in November 2017

  • Reviewed: 23 November 2017

    7.5
    Nice but hotel needs revamp to suit modern requirement
    • Business trip
    • Couple
    • Superior Twin Room
    • Stayed 3 nights

    The drinking water wasn't free of cost.

    Location was very convenient and staff were very cooperative.

    Stayed in November 2017

  • Reviewed: 8 November 2017

    10
    Great hotel in a good location.
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    Nothing.

    The quality of the breakfast was very good indeed.

    Stayed in November 2017

  • Reviewed: 4 October 2017

    10
    Exceeded my expectations
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent staff. Clean and confortable room.

    Stayed in October 2017

  • Reviewed: 27 September 2017

    10
    Perfect location; beautiful hotel.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Brilliant location beside the station and only a few minutes' walk from the historic town centre.

    Stayed in September 2017

  • Reviewed: 22 August 2017

    10
    Good accommadation in a perfect location
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 1 night

    Nothing

    Whenever we visit our company near Aarau we will stay at this hotel as the quality is very high.

    Stayed in August 2017

  • Reviewed: 29 July 2017

    6.7
    Door handle fell off window, damaged.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Door handle fell off window, damaged. bathroom door

    Stayed in July 2017

  • Reviewed: 10 July 2017

    10
    Location
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Location Friendly people

    Stayed in July 2017

  • Reviewed: 5 July 2017

    7.5
    You could improve by putting air conditioning.
    • Business trip
    • Couple
    • 2 rooms
    • Stayed 1 night

    You could improve by putting air conditioning.

    Stayed in June 2017

  • Reviewed: 11 May 2017

    8.3
    Personnel at reception and in the restaurant is...
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Personnel at reception and in the restaurant is exceptionnally friendly, helpful and efficient. Congratulations!

    Stayed in May 2017

  • Reviewed: 27 April 2017

    7.5
    Spa center excellent
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Parking too expensive

    Spa center excellent

    Stayed in April 2017

  • Reviewed: 17 October 2016

    6.3
    Very noisy room!
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Very noisy room!

    Stayed in October 2016

  • Reviewed: 2 October 2016

    8.8
    very statisfied
    • Business trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 3 nights

    two single bed, there is no one double bed

    cleanliness, Location, Wellness center, breakfast

    Stayed in September 2016

  • Reviewed: 27 September 2016

    6.7
    too much noisy at down square till midnight.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    too much noisy at down square till midnight.

    Stayed in September 2016

  • Reviewed: 21 September 2016

    8.3
    Rooms need A/C.
    • Couple
    • Standard Queen Room
    • Stayed 3 nights

    Rooms need A/C. The location means if you leave the window open to keep cool the noise keeps you awake.

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 24 March 2016

    8.3
    Excellent location, seconds to the station and also short...
    • Solo traveller

    Excellent location, seconds to the station and also short walk to the city centre. Basic but clean rooms. The breakfast was an absolute delight, excellent choice. Staff very friendly and helpful. Would stay again if I ever happen to be there

  • Reviewed: 2 February 2016

    8.8
    Very close too all things you need i a city.
    • Leisure trip
    • Couple

    The restaurant schould be open if we wanted to order f.eks roomservice

    Very close too all things you need i a city. The spa should be open for uppertunity to USE, or the hotel must inform the guests that we mudtprebooked one weekbefore arriweing.

  • Reviewed: 22 January 2016

    9.2
    Parking is very expensive.
    • Leisure trip
    • Couple

    Parking is very expensive. Even though the hotel is next door to the train/bus station, not every guest can use public transport for various reasons.

  • Reviewed: 23 September 2015

    7.5
    The wellness center is truly excellent with whirlpool and...
    • Leisure trip
    • Family with young children

    The room and size of bed were smaller than expected.

    The wellness center is truly excellent with whirlpool and several types of saunas. A real treat!! Personnel was friendly and the location perfect.

  • Reviewed: 10 September 2015

    4.2
    The bed was nice and big and it had a great central location
    • Leisure trip
    • Couple

    The hotel wasn't quite what we expected unfortunately! Despite what the pictures show online it was very clinical and obviously better suited to a corporate stay than a leisure one. The room was ok however didn't have any tea and coffee making facilities. The breakfast was average, nice pastries however the cooked breakfast was terrible, the scrambled egg very over cooked. The spa was a huge disappointment as despite looking lovely it was only open from 4pm during the week, which wasn't clear upon booking. It also wasn't advertised that it is a naked spa, which put us off a lot and unfortunately wasnt very family friendly. We were disappointed that there was no place like a bar or lounge area where we could go to relax and there was very little atmosphere around the hotel. I would recommend this hotel if you are visit with work however was hugely disappointing for our holiday!

    The bed was nice and big and it had a great central location

  • Reviewed: 16 July 2015

    5.4
    Location is excellent, 50 meters from railway station in the...
    • Business trip
    • Solo traveller

    No Air conditioning, so window had to be opened all the time, but due to location extreme noise from trains, buses etc.

    Location is excellent, 50 meters from railway station in the heart of the city.

  • Reviewed: 7 July 2015

    8.8
    Alex very helpful went out beyond the call of of duty to...
    • Leisure trip
    • Group

    No air conditioning Travel guides in English

    Alex very helpful went out beyond the call of of duty to help us with fans. ..maintenence with safe..and explaining food choices. Excellent interpersonal skills and friendly.

  • Reviewed: 8 May 2016

    10
    Wellness
    • Leisure trip
    • Couple

    Wellness Breakfast Location

  • Reviewed: 4 May 2016

    8.8
    two single beds
    • Leisure trip
    • Couple

    Location wellness breakfast

    two single beds one double bed is nt available or limitted

  • Reviewed: 10 April 2016

    7.1
    Without parking :(
    • Business trip
    • Solo traveller

    Without parking :(

  • Reviewed: 17 March 2016

    8.3
    Great Hotel
    • Business trip
    • Solo traveller

    Great Hotel

  • Reviewed: 12 January 2016

    9.6
    Good location, comfortable single room, cleanliness
    • Business trip
    • Solo traveller

    Locker of the room's door not good.

    Good location, comfortable single room, cleanliness

  • Reviewed: 23 November 2015

    5.4
    The breakfast was OK as well as the team.
    • Business trip
    • Solo traveller

    The view, the noise, the decoration

    The breakfast was OK as well as the team.

  • Reviewed: 15 November 2015

    8.3
    sauna/spa
    • Business trip
    • Couple

    Road noise

    sauna/spa

  • Reviewed: 18 October 2015

    7.9
    perfect
    • Business trip
    • Couple

    nothing

    perfect

  • Reviewed: 18 October 2015

    8.3
    Nice rooms
    • Business trip
    • Solo traveller

    Breakfast served is not very differentiated nor tasty and the corridors look spooky, the rooms have metal doors like in prison.

    Nice rooms

  • Reviewed: 15 October 2015

    8.8
    Great friendly staff,free drink on arrival and depature
    • Leisure trip
    • Group

    Great friendly staff,free drink on arrival and depature

  • Reviewed: 13 October 2015

    8.3
    Comfortable bed
    • Business trip
    • Solo traveller

    Interior and room doors feel like in a prison Train noise during night

    Comfortable bed

  • Reviewed: 30 August 2015

    6.7
    Friendliness of reception staff and location
    • Leisure trip
    • Family with young children

    Noisy and excessive wait times for elevator

    Friendliness of reception staff and location

  • Reviewed: 7 July 2015

    7.5
    Breakfast
    • Leisure trip
    • Couple

    No air conditioning and bed for summer

    Breakfast

  • Reviewed: 2 July 2015

    8.8
    Location, reception, wellness, cleanness,
    • Business trip
    • Solo traveller

    Location, reception, wellness, cleanness,

  • Reviewed: 7 June 2015

    7.9
    Sauna, room, location next to the train and the restaurant.
    • Business trip
    • Solo traveller

    No air conditioning The noise on the street

    Sauna, room, location next to the train and the restaurant.

  • Reviewed: 7 May 2015

    5.0
    Staff
    • Business trip
    • Solo traveller

    I arrived late. no food . Room tiny. Just awful.

    Staff

  • Reviewed: 16 March 2015

    8.3
    Location, fast check in and check out, beautiful spa
    • Business trip
    • Couple

    two single beds, no large bed

    Location, fast check in and check out, beautiful spa

  • Reviewed: 7 March 2015

    7.9
    Good restaurant
    • Business trip
    • Solo traveller

    Good restaurant

  • Reviewed: 1 February 2015

    9.2
    Staff are very helpful
    • Leisure trip
    • Couple

    Wifi was a real challenge. System up and down frequently

    Staff are very helpful

  • Reviewed: 14 January 2015

    8.8
    It was so close to the train station
    • Solo traveller

    would have liked a kettle and coffee in the room

    It was so close to the train station

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