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Reviews of Hotel Alfa Soleil 3 stars

Äussere Dorfstrasse 99, 3718 Kandersteg, Switzerland

#8 of 19 hotels in Kandersteg

Guests' Choice

Review score

Based on 234 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.1

  • Location

    8.7

  • Facilities

    7.7

  • Staff

    9

  • Value for money

    7.7

  • Free WiFi

    8.7

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Showing 1 - 50

  • Reviewed: 2 July 2018

    9.2
    Great hotel at fantastic location.
    • Leisure trip
    • Solo traveller
    • Superior Double Room with Balcony
    • Stayed 2 nights

    Fantastic restaurant best food I have eaten in Switzerland, view from room is amazing, the walks that can be accessed from this valley are not to be missed,

    Stayed in July 2018

  • Reviewed: 17 June 2018

    5.0
    The location and view from the suite was great for a...
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    I went there for a night with my girlfriend and we were super disappointed. I have booked a Junior Suite, I have asked for a double bed during the reservation but we finally got two single beds together which make it very uncomfortable, my lower back still feels it... then why do you ask if we want a double bed if you don’t respect it? Also, the TV was not working (I could then not watch the start of the World Cup..) and no one came to fix it!! I would have expected to get a discount (free breakfast for instance) but we did not get anything and just left very frustrated. Definitely overpriced and does not deserve the 180CHF I have paid.

    The location and view from the suite was great for a peaceful night. The restaurant was excellent but a bit expensive...

    Stayed in June 2018

  • Reviewed: 17 June 2018

    5.8
    Loved Kandersteg. Beautiful. Expensive. Gondola to mountains and walks outstanding.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    They had deleted our reservation made a year earlier, so although they were still able to accommodate us the room was not great. Dinner great food but very small servings

    Stayed in June 2018

  • Reviewed: 19 February 2018

    9.2
    Lovely hotel with a friendly staff!
    • With a pet
    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 1 night

    My only complaint is that our bedroom door was VERY hard to open and close :-/

    We had a lovely stay! The hotel provided a crib for our baby and we could bring our dog along, too. The staff was helpful, giving recommendations and even driving us to the train station on a moment's notice. I recommend this hotel.

    Stayed in February 2018

  • Reviewed: 5 January 2018

    8.3
    - Nice breakfast
    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 2 nights

    - Loud squeaking of the floor boards, when people upstairs moved around, which often during the night. - Breakfast was not included in the price. - Sauna is not free for guests.

    - Nice breakfast - Good location - Comfortable lounge area with fire place downstairs - Friendly staff

    Stayed in January 2018

  • Reviewed: 28 August 2017

    10
    A lovely charming place you wanna come back again!
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing we didn't like. Small issues during the dinner and checking out were resolved quickly and friendly.

    I was happy to book this lovely hotel last minute and they were very flexible to accommodate our kids in the same large room. Very beautiful location, nice atmosphere, great authentic food and selection of wines! It's a place I'm proud i have explored and happy to recommend to my friends! Will come back again gladly!

    Stayed in August 2017

  • Reviewed: 3 July 2017

    7.1
    The view of the mountains
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 7 nights
    • Submitted via mobile

    My first room was completely different from the photos I saw in booking.com. I asked to change to another room, but the hotel was full booked. So, I had to pay the difference to move to a more expensive room that was avaiable two days after my arrival.

    The view of the mountains

    Stayed in July 2017

  • Reviewed: 30 May 2017

    3.8
    Polite staff, but many issues (like no warm water for shower)
    • Leisure trip
    • Family with young children
    • Superior Double Room with Balcony
    • Stayed 2 nights

    It seems that the hotel can't supply warm water for shower when relatively full, so we had to take the shower with cold water in the evenings. Staff was polite and announced us when the water was warm again late in the evening after the dinner, nevertheless for this money it should not happen -this is not a hostel, it is supposed to be a good swiss hotel. The hotel has the cabine lifts included in the price, nevertheless first they said that it would cost us 10 euros per person per day and after the incident with the water in the first day they said it would be included in the room price. The final bill was considerably more than the supposed amount on the booking.com (except the city tax which is understandable). After talking with the reception the invoice was changed as per the booking.com amount. I've booked 2 superior rooms and charged as such, nevertheless I received only one superior room -hard to say the difference between rooms. Restaurant: food very good. Service very slow, inattentive (for example we had to re-fill the wine or water ourselves). We've booked a table for 5 and received the most inconvenient place on the way to the door where they've just squeezed one more chair to a table of 4. Changed it after we talked with them to another table of 4 but better located. In comparison restaurant Bernerhof the second day was overall way better due to the service and attention to detail.

    Staff was polite and probably well intended

    Stayed in May 2017

  • Reviewed: 26 May 2017

    10
    Amazing Stay!
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    Keep in mind that it is a small town and several of the shops close at lunch and around 5.

    What can I say about this property other than wow! We greatly enjoyed our stay and are already talking about going back for a longer trip. The hotel is nestled between the mountains in a small town where everyone will say hi as they pass. The hotel has its own restaurant, which is a little pricey, but worth the money. The hotel also provided free gondola passes for us to travel up the mountain -- and the views were amazing! Dinner on the front porch of the hotel watching the snow melt waterfalls was the perfect way to relax at the end of a day.

    Stayed in May 2017

  • Reviewed: 5 February 2017

    9.2
    I have stayed at the alfa soleil 5 times.
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 1 night

    I have stayed at the alfa soleil 5 times. Staff are devoted to making your stay as memorable as possible. Very pleasant, great gastronomy at Nico's restaurant and comfortable facilities. I did not the chance to try it all this time as I was just passing by... I am lucky to have discovered this little pearl in the alps.

    Stayed in February 2017

  • Reviewed: 19 January 2017

    9.6
    Perfect location
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 3 nights

    Minor thing, make sure you buy a Switzerland adapter for the plugs. They are different from the rest of Europe.

    We were greeted with a friendly smile by Alejandros. He went out of his way to help us. Advised us on where to rent ski equipment. The rooms had amazing views of the mountains. The breakfast was typical European fair with homemade jams and local honey.

    Stayed in January 2017

  • Reviewed: 17 January 2017

    8.3
    Great location and Staff
    • With a pet
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights

    For the Price of the hotel they could have had a better buffet for breakfast. The shower in our room was located on a slanted ceiling and we kept hitting our heads. Indoor Swimming pool was not heated.

    The staff was very helpful The view from the room was great. Work out room was good.

    Stayed in January 2017

  • Reviewed: 15 November 2016

    7.9
    Very nice and confortable hotel, great view, but dry pool and closed restaurant turned it down
    • Leisure trip
    • Family with young children
    • Superior Double Room with Balcony
    • Stayed 1 night

    We booked the hotel, among other things, because of the swimming pool. However, it was dry, and we could not use it. In addition, we were not informed upfront, but the restaurant was closed, and we had to find another. We also expected more from the poor breakfast (service during breakfast was also quite poor). The three points killed our rating for this hotel.

    Bedroom was really great! And the room had a cool view of the mountains.

    Stayed in November 2016

  • Reviewed: 3 November 2016

    9.2
    Comfy, warm, happy place.
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 2 nights

    There was come confusion between what we booked on booking.com and what we got when we were there. We booked for 3 people, but it didn't show on the reservation at the hotel. I showed them my reservation from the website, and the great news is that the hotel upgraded us at no cost to a triple. Bottom line is that the staff is fantastic - especially Daniel. They will take care of you.

    The staff was extremely helpful whenever we had questions - very family oriented. The breakfast was pretty good. Coffee was excellent. We came there with no solid plans, and they gave us an itinerary that was perfect for us. We really enjoyed our stay here. I highly recommend it.

    Stayed in October 2016

  • Reviewed: 31 October 2016

    6.7
    Room was spacious and staff friendly.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Kandersteg is a small town with not much there unless you want to hike around the area. The surroundings are beautiful. It was expensive for what was offered but not out of sync with the rest of the area. The restaurant was closed so we had a small continental breakfast offering, fine for one day's stay.

    Room was spacious and staff friendly. It was off-season period so no restaurant or pool but was a comfortable stay.

    Stayed in October 2016

  • Reviewed: 21 August 2016

    9.6
    Beautiful views, large family room
    • Leisure trip
    • Family with older children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Tiny elevator with no wall on door side. You'd have to be careful with kids. Everything was great.

    Gorgeous views. We had the family room which was huge and excellent! We had a dining table and livingroom space. Daniel at the desk was excellent to help us out and give good information. Supper was great at hotel, very expensive in Switzerland so glad to have a couple of little supermarkets down the street. Got free cable car passes! And a ride to station.

    Stayed in July 2016

  • Reviewed: 13 July 2018

    8.3
    Lovely hotel in a nice location, staff was very friendly and helpful!
    • With a pet
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 1 night

    Lovely hotel with good view. Not too far from the gondola up the mountain.

    Stayed in June 2018

  • Reviewed: 27 June 2018

    8.8
    A nice hotel and friendly staff, well run.
    • Leisure trip
    • Solo traveller
    • Superior Double Room with Balcony
    • Stayed 2 nights

    Very little

    Very helpful reception. Picked me up from Station and dropped me off. Loaned me a good walking map and provided a cap to keep off the sun.

    Stayed in June 2018

  • Reviewed: 3 April 2018

    8.3
    our room was in front of the elevator and there is the noise...
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    our room was in front of the elevator and there is the noise a whole day and night as per elevator is always working.

    Stayed in April 2018

  • Reviewed: 11 February 2018

    5.8
    Bathroom smelled bad and not in top shape
    • Leisure trip
    • Family with young children
    • Superior Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Bathroom smelled bad and not in top shape

    Stayed in February 2018

  • Reviewed: 24 September 2017

    9.2
    Good foods n lovely friendly hotel
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 4 nights
    • Submitted via mobile

    Croissants lovely but only had it for one day they did not serve it for the rest of the stay

    Stayed in August 2017

  • Reviewed: 17 July 2017

    8.3
    Personnel attentionné, locaux calmes, excellente situation.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Personnel attentionné, locaux calmes, excellente situation.

    Stayed in July 2017

  • Reviewed: 12 July 2017

    10
    A very enjoyable stay.
    • Leisure trip
    • Couple
    • Duplex Suite
    • Stayed 7 nights

    A very enjoyable stay. Everyone was very friendly and helpful.

    Stayed in July 2017

  • Reviewed: 9 July 2017

    9.2
    The best soup ever
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    The guest clumping around above at night.

    Charming place, friendly staff, good rooms. The outstanding dinner.

    Stayed in July 2017

  • Reviewed: 21 February 2017

    10
    Great location, very friendly, welcoming, fantastic food and great with yound kids.
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 2 nights

    We didn't like all the mess we made with 3 very young kids!

    Hospitality and being made very welcome by all the saff.

    Stayed in February 2017

  • Reviewed: 28 January 2017

    9.2
    All staffs were so kind and facilities were excellent for...
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi didn't work at room.

    All staffs were so kind and facilities were excellent for family.

    Stayed in January 2017

  • Reviewed: 23 January 2017

    10
    Friendly, family run hotel.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    Very large comfortable bed,recently refurbished room. Superb gourmet food.

    Stayed in December 2016

  • Reviewed: 3 January 2017

    7.9
    There aren't much kinds of bread.
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    There aren't much kinds of bread. Not much fruit....

    Stayed in January 2017

  • Reviewed: 3 October 2016

    7.5
    Rooms a little noisy if hotel is reasonably full
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Rooms a little noisy if hotel is reasonably full

    Stayed in October 2016

  • Reviewed: 12 September 2016

    8.8
    AWSOME !
    • Leisure trip
    • Family with older children
    • Economy Double Room
    • Stayed 2 nights

    The Staff was super friendly and very helpful

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 May 2016

    8.3
    Croissants on Sunday were excellent, food in general very...
    • Leisure trip
    • Family with young children

    Swimming pool could have been one or 2 degrees warmer, shower in swimming pool could also have been warmer. Under the beds could have been a little less dusty...

    Croissants on Sunday were excellent, food in general very good...almost excellent, staff very very friendly, great kids playroom, decoration of restaurant very interesting

  • Reviewed: 2 February 2016

    9.6
    Our stay at Alfa Soleil was incredible.
    • Leisure trip
    • Couple

    Our stay at Alfa Soleil was incredible. The views from the room were amazing, the staff were very welcoming, and the location is ideal. The dinner at Nico's was one of the best meals I have ever had. It was an ideal hotel for a weekend getaway in the Alps!

  • Reviewed: 29 December 2015

    10
    A great location with wonderful views of the mountains.
    • Leisure trip
    • Couple

    A great location with wonderful views of the mountains. The chef was fantastic and prepared superb food for us during our stay. Discounted public transport is also available which is very efficient.

  • Reviewed: 28 September 2015

    9.2
    A short walk from town center but great restaurant on site...
    • Leisure trip
    • Couple

    Nothing

    A short walk from town center but great restaurant on site made it no problem. Seemed to be the most popular restaurant in town with locals as well as visitors. Exceptionally helpful hotel staff. Nice sized room

  • Reviewed: 19 August 2015

    10
    Honestly I am not sure what to start with as every thing was...
    • Leisure trip
    • Family with older children

    WiFi signal need to be improve, that's all.

    Honestly I am not sure what to start with as every thing was perfect starting from the moment we arrived with a warm welcome from Receptionist and and Nico. one of the best things that i had in this journey to Europe was meeting Seiler family the owners of this nice hotel. Thank you for the pleasant stay that me and my family had in your hotel and for sure if I am going to go back to Switzerland i will plan couple of days to spend in your hotel again. Ahmed Alshehri

  • Reviewed: 18 August 2015

    9.2
    الموظفين جدا متعاونين.
    • Leisure trip
    • Family with young children

    الواي فاي جدا بطئ Wi-Fi is very slow

    الموظفين جدا متعاونين. The staff is very helpful موقع الفندق The hotel location مطعم الفندق The hotel's restaurant

  • Reviewed: 24 July 2015

    8.3
    I loved that the price of my stay included free access to...
    • Leisure trip
    • Solo traveller

    The wifi was not working very well, the breakfast buffet could have had many more options, (there even wasn't any fruit), the walls are thin and I could hear the man in the next room next to me talking and snoring.

    I loved that the price of my stay included free access to cable cars, there is a swimming pool, small gym, and sauna in the hotel, the room was comfortable with a wonderful view and a BATHTUB :-) I liked that I was given a ride to and from the train station upon request as a courtesy. It's a family-run business.

  • Reviewed: 19 July 2015

    8.3
    - Free ticket to cable lifts is included during our stay
    • Leisure trip
    • Family with young children

    Breakfast - a bit limited choices and variety, however the fresh orange juice is a positive point.

    - Free ticket to cable lifts is included during our stay - Restaurant - Attentive staff and owner, friendliness.

  • Reviewed: 18 April 2015

    8.8
    Nico ,Romy and the staff at the hotel were very friendly and...
    • Leisure trip
    • Couple

    Nothing to complain about .

    Nico ,Romy and the staff at the hotel were very friendly and could not do enough for you. The restaurant was not officially opened that night but Nico and his chef served us a wonderful meal.

  • Reviewed: 14 March 2015

    7.1
    Clean facilities/rooms, large ski/wax room, the...
    • Leisure trip
    • Couple

    Understaffed which resulted in slow service, not catering to special dietary needs, poor quality of breakfast items (we have eaten much better breakfast in a Swiss youth hostel)

    Clean facilities/rooms, large ski/wax room, the cross-country skiing trail is immediately opposite the hotel

  • Reviewed: 5 March 2015

    5.4
    Location for ease of access to the Kandersteg- Goppenstein...
    • Leisure trip
    • Family with young children

    Expensive family room. They do cook fresh, so if the restaurant is busy expect a long wait. We had a long wait for meal to be served (1hour after ordering), so if with kids take some snacks and entertainment while waiting.

    Location for ease of access to the Kandersteg- Goppenstein car/ferry.

  • Reviewed: 13 February 2015

    10
    From the minute we arrived we felt at home in this family...
    • Leisure trip
    • Family with older children

    From the minute we arrived we felt at home in this family run hotel. Excellent service, friendly staff and the most amazing dinners! We will return!

  • Reviewed: 5 January 2015

    9.6
    We had a large, newly renovated family room that took all...
    • Leisure trip
    • Family with young children

    Very minor remark - Would have liked some more alternatives for the breakfast buffet. It was good but not excellent in terms of variety of choice.

    We had a large, newly renovated family room that took all four of us plus our dog. Very nice room overlooking the main road and the mountains across. Excellent restaurant - if you stay here go for a half board option. Kids enjoyed using the pool

  • Reviewed: 6 March 2016

    7.5
    Everything except prices, but what to expect in Switzerland...
    • Leisure trip
    • Couple

    Transport is a bit slow, like every hour or so...

    Everything except prices, but what to expect in Switzerland :)

  • Reviewed: 20 December 2015

    9.6
    Friendliness of staff.
    • Leisure trip
    • Couple

    Friendliness of staff.

  • Reviewed: 3 October 2015

    6.7
    Very good breakfast, nice view from the balcony.
    • Leisure trip
    • Couple

    Very good breakfast, nice view from the balcony. The food at Nico's was very good, but a little bit on the pricey side.

  • Reviewed: 23 August 2015

    10
    The friendliness of the staff
    • Leisure trip
    • Family with young children

    The food was rather too rich for my taste

    The friendliness of the staff

  • Reviewed: 18 July 2015

    9.2
    Location, evening meal excellent, room
    • Leisure trip
    • Couple

    We were not told that there would be a charge every time we used the sauna

    Location, evening meal excellent, room

  • Reviewed: 30 June 2015

    9.6
    The location - wonderful
    • Leisure trip
    • Group

    The location - wonderful The staff - couldn't be more helpful The hotel - lovely

  • Reviewed: 14 January 2015

    9.6
    The food was excellent.
    • Leisure trip
    • Couple

    The food was excellent.

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