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Reviews of Alpenhotel Flims 3 stars

Via Nova 32, 7017 Flims, Switzerland

#17 of 32 hotels in Flims

Guests' Choice

Review score

Based on 264 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    7.9

  • Location

    8.1

  • Facilities

    7.8

  • Staff

    9.1

  • Value for money

    8.2

  • Free WiFi

    8.9

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Showing 1 - 40

  • Reviewed: 3 April 2018

    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    A bit far from the ski lift, very basic room with no coffee tea or water boiler... rooms not very well insulated so can hear sometimes noisy guests. Breakfast could offer more variety.

    Very helpful and kind staff

    Stayed in April 2018

  • Reviewed: 25 March 2018

    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    It was written in booking before we arrived that they have a bigger group there and it might be a bit louder. It turned out that it is not a group but in general a club which plays music that you can hear in every room from 9 in the evening till 8 in the evening morning. We wanted to check out earlier as it was not possible to deal with it. We were waiting at the reception but no one showed up. They had a phone and it was written: please call us. Too bad that the phone is not working. Worst Swiss quality I have ever seen

    There is nothing I can particularly point out that I liked. Staff was ok and the room was ok

    Stayed in March 2018

  • Reviewed: 13 March 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There was a larger group partying all night in the bar, which made sleeping a challenge. Decor could use a slight update. Tea kettle in the room would be great. Poor WiFi.

    Excellent breakfast, spacious room with balcony, comfortable bed, clean, friendly staff, good value for money.

    Stayed in March 2018

  • Reviewed: 2 March 2018

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 4 nights

    Everything was fine with the hotel, it's a shame they don't offer a dinner service even though they clearly have facilities too. Breakfast was fine but the menu was the same day in day out, a little change every few days would have been nice. We stayed for 4 nights, I think if I was here for a week I would have had to go elsewhere for breakfast just to change things up a bit.

    Nice average hotel in a beautiful place.

    Stayed in February 2018

  • Reviewed: 27 February 2018

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 5 nights

    Walking distance to the ski area was a little bit long, but we did not care as we had a car.

    Very friendly staff and nice hotel and clean rooms. Breakfast was ok, especially coffee was good. A special plus for having Finnish sauna available for guests for free.

    Stayed in February 2018

  • Reviewed: 18 February 2018

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 7 nights

    Great "Swiss type" of breakfast, to give you all the energy you need for the rest of the day on the ski slopes. Great quality, in abundance. People working in the hotel, always ready to assist, with genuine smiles on their faces. Sauna european style, after 16:00.

    Stayed in February 2018

  • Reviewed: 18 February 2018

    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 7 nights

    nice location (10-15 min on foot to the lifts, nice fitness before skiing; or 200m to the ski shuttle bus if you lazy), friendly staff, excellent view. nice bonus to the booking com description: wifi works in the rooms (at least in ours on the third floor it was working perfectly).

    Stayed in February 2018

  • Reviewed: 5 February 2018

    • With a pet
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    As there aren’t many good restaurants in this end of town would be good if they did dinner.

    The staff go above and beyond to make your stay easy and pleasurable - especially if you have a dog. Would really recommend this hotel.

    Stayed in February 2018

  • Reviewed: 27 January 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Everything was okay. Very empathical service and help to my son and his girlfriend; they sadly had to leave the day after arrival because of a totally unexpected hospitalization of a close familymember. Thank you so much for your warm feelings.

    Stayed in January 2018

  • Reviewed: 8 January 2018

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 6 nights

    The bar always seems dead and it seems a bit expensive for what it is (high season)

    Good room, excellent breakfast, friendly staff (although they are often out and about)

    Stayed in January 2018

  • Reviewed: 3 January 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    The rooms are perhaps not well isolated, so you may hear your neighbors when they talk loudly or have their TV on. It is a 5 minute walk to the nearest bus station, which is not bad, but for skiers it might be not that convenient.

    The personnel is definitely a plus here. Very friendly and helpful. The rooms are decent with well-equipped bathrooms and a proper bed. Breakfast was good with a good selection of warm drinks, cheese, bread, and breakfast cereals.

    Stayed in January 2018

  • Reviewed: 29 December 2017

    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 2 nights

    There could be more fruits served in breakfast.

    Everything was good. Location is also not too far from the gondolas so that one can reach there within 10-15 min

    Stayed in December 2017

  • Reviewed: 21 April 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    Walking distance from the hotel to ski lift is a bit far, but we had a car so that was not a problem. There is a bus service close to the hotel which takes you to the ski lift.

    Value for money was very good.

    Stayed in March 2017

  • Reviewed: 28 March 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    The distance from Hotel to Ski Lift is a bit further than ideal if you need to carry ski equipment. However, you can take a free ski bus from close to the Hotel right to the Ski Lift, or otherwise the friendly staff at the Ski Rental let us leave our ski equipment at the rental shop next to the ski lift overnight, and we enjoyed the short stroll back to the Hotel.

    Switzerland is expensive. The Alpenhotel provides good value for money because the rooms and facilities are comfortable and the price is reasonable.

    Stayed in March 2017

  • Reviewed: 27 February 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Not the best place for a good night's sleep: awful beds in dated rooms that are pretty loud.

    Great breakfast, lovely staff, good location in Flims (about 10 minute walk to the ski lift).

    Stayed in February 2017

  • Reviewed: 29 January 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    They did not clean our room the second day and to our request if a towel for the Sauna was provided, they replied "you know, it's a 3 stars..." Two nights for 290chf...that's why Flims lacks people....

    500m from Flims Laax Falera - Ski

    Stayed in January 2017

  • Reviewed: 25 January 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights

    Breakfast was delicious, hotel was clean with a friendly atmosphere, rooms were comfortable, ski storage in hotel, easy access to car garage, short walk to bus (free ride to take skiiers to gondola when hotel guest)

    Stayed in January 2017

  • Reviewed: 23 January 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    We liked everything :-) Even if it is a bit farer than other hotels we've visited, it is quite central and easy to reach the lifts.

    Welcoming staff, giving you really good tips to enjoy Flims, spacious room, clean, plenty of space to store your luggage and clothing especially after a long day skiing, really nice balcony with mountain view. Good breakfast too with plenty of choices.

    Stayed in January 2017

  • Reviewed: 16 January 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    It is classified as 3 star hotel but same level of comfort, room size, distance to lifts with many other 4 star hotels in the area. Friendly and helpful staff.

    Stayed in January 2017

  • Reviewed: 14 March 2018

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 7 nights

    free parking would be nice

    english TV in rooms, easy to use wifi, clean and comfortable, nice breakfasts, friendly staff

    Stayed in February 2018

  • Reviewed: 13 February 2018

    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    Very nice and helpful staff, clean rooms, nice environments, good breakfast

    Stayed in February 2018

  • Reviewed: 12 February 2018

    • Leisure trip
    • Group
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast could have been better.

    Location

    Stayed in February 2018

  • Reviewed: 5 February 2018

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    Good breakfast and nice staff. About 200 meters from skibus.

    Stayed in February 2018

  • Reviewed: 29 January 2018

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast Room Parking View

    Stayed in January 2018

  • Reviewed: 16 January 2018

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Great pillows

    Stayed in January 2018

  • Reviewed: 4 January 2018

    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Good value for your money. Location is alright if you don't mind taking a min bus ride.

    Stayed in January 2018

  • Reviewed: 14 March 2017

    • With a pet
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    super nice place, great staff, perfect location, good wifi, delicious breakfast, awesome views, very pet friendly, totally recommend!

    Stayed in March 2017

  • Reviewed: 9 March 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Sauna

    Stayed in March 2017

  • Reviewed: 6 March 2017

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights

    Comfortable hotel, easy to reach and close to bus stop

    Stayed in March 2017

  • Reviewed: 28 February 2017

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    not comfortable bed or pillow, only one towel, old shower, noisy room.

    location

    Stayed in February 2017

  • Reviewed: 24 February 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    nothing, but deco is not so modern...

    Nice location with 2 min by bus to get to gondola Nice sauna A place we are used to go back

    Stayed in January 2017

  • Reviewed: 22 February 2017

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Good location and rooms

    Stayed in February 2017

  • Reviewed: 20 February 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Not ski in ski out, a ten mins walk from the ski lift

    Really friendly staff, good size rooms, reasonable breakfast, nice sauna

    Stayed in February 2017

  • Reviewed: 16 February 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    We were charged extra for parking. Other hotels in Flims usually provide parking free of charge.

    Stayed in February 2017

  • Reviewed: 10 February 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Good location, functional and comfortable, good breakfast - just right.

    Stayed in January 2017

  • Reviewed: 7 February 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    Staff were great. Provided excellent suggestions on dinner and planning in general. 5-10 minute walk to lifts. Great breakfast selection.

    Stayed in February 2017

  • Reviewed: 6 February 2017

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    The walls are thin and you can hear the conversations from people in other hotel rooms.

    Overall nice hotel, friendly staff, comfortable beds.

    Stayed in February 2017

  • Reviewed: 30 January 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Could have been more scrambled eggs for breakfast!

    Comfy bed and nice sized room. Quiet hotel and friendly staff

    Stayed in January 2017

  • Reviewed: 18 January 2017

    • With a pet
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Everything was 10/10 - the staff, room, cleanliness, breakfast and also our little four legged traveller was very happy!

    Stayed in January 2017

  • Reviewed: 10 January 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Breakfast is great Bus stop near by very quiet good restaurants near by parking in hotel-garage

    Stayed in January 2017

There are also 27 reviews without text. These impact the overall review score.

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