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Reviews of Hotel Alpenroyal 3 stars

Riedweg, 3920 Zermatt, Switzerland

#159 of 317 hotels in Zermatt

Guests' Choice

Review score

Based on 450 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.2

  • Location

    8.9

  • Facilities

    8.1

  • Staff

    9.2

  • Value for money

    8.1

  • Free WiFi

    8.9

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Showing 1 - 75

  • Reviewed: 18 June 2018

    9.2
    Arrived at station and rang hotel and the driver was there in a few minutes to collect us
    • Leisure trip
    • Couple
    • Superior Double Room with Matterhorn View
    • Stayed 2 nights

    Nothing

    We had a room which looked straight out at the Matterhorn ,staff very friendly and the buffet breakfast was good with plenty of selection, we didn't eat in restaurant but had a drink in the bar which was ok.

    Stayed in May 2018

  • Reviewed: 10 June 2018

    7.9
    The view of the room was perfect.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Matterhorn View
    • Stayed 1 night

    It is difficult to get to the hotel as it is on a mountain. However, the hotel staff will provide an access card when you arrive the hotel for you to use the lift and tunnel to go to the down. I suggest not to take too much belongings with you if you choose this hotel without a car.

    The view of the room was perfect. The breakfast is quite good.

    Stayed in June 2018

  • Reviewed: 5 June 2018

    7.9
    Enjoyable stay in a lovely chalet hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The walk uphill from the train station with luggage was a bit tough.

    Appearance and feel of the place. Lovely Swiss chalet hotel. Wonderful views from the hotel terrace.

    Stayed in June 2018

  • Reviewed: 30 May 2018

    8.8
    Awesome view of the Matterhorn from our room.
    • Leisure trip
    • Group
    • Superior Double Room with Matterhorn View
    • Stayed 2 nights
    • Submitted via mobile

    Awesome view of the Matterhorn from our room. Room was somewhat more spacious compared to some we’ve had in Switzerland. The dinner we had there was excellent.

    Stayed in May 2018

  • Reviewed: 29 April 2018

    7.9
    A spectacular position above the resort and good value for money.
    • Leisure trip
    • Group
    • Standard Single Room
    • Stayed 2 nights

    Extra charge for hot breakfast items seems mean. Closure of the lift from town at 10pm should be made clear in advance - we wanted to stay out later and were faced with the choice of a 20 minute uphill walk or expensive taxi.

    Good value for money and excellent wellness facilities. Miguel who served breakfast has been there yeas and is the best member of staff in the place (occasionally making up for the unhelpfulness of other staff members). If staying in the main winter season this is a cracking location just at the end of the piste. Bar and lounge area very cosy.

    Stayed in April 2018

  • Reviewed: 19 April 2018

    10
    This hotel is a treasure; we will return.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing.

    Location, views, decor, cleanliness; and the lift from the lower street was a bonus. Uninterupted view of the Matterhorn from the terrace, and also from our bedroom balcony.

    Stayed in April 2018

  • Reviewed: 7 April 2018

    10
    Perfect place to stay in Zermatt
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Execellent location, our room comes with a balcony with a superb view of Matterhorn and Zermatt town below. Staff were super friendly and accommodating. Breakfast was also outstanding.

    Stayed in April 2018

  • Reviewed: 6 April 2018

    9.6
    Extremely nice staff, perfect stay.
    • Leisure trip
    • Group
    • Deluxe Double Room with Matterhorn View
    • Stayed 5 nights

    The only thing I could complain about is that the beds are a bit hard. Possibly this is just the style in Switzerland?

    Literally the nicest staff ever. I never review any hotels, but we were so happy with our stay, I had to! It's a small hotel, so you get to know the staff. The chef and front desk person made us feel like family. The view from our room was spectacular, and the breakfast is also very nice :)

    Stayed in April 2018

  • Reviewed: 21 February 2018

    8.8
    Very nice staying! Very nice hotel. You won't be disappointed.
    • Leisure trip
    • Couple
    • Superior Double Room with Matterhorn View
    • Stayed 10 nights
    • Submitted via mobile

    The stuff is very friendly, Monica, Miguel and Pedro are very fine people and they gave us very good recommendations for restaurants and helpful with our needs. The proximity to all important points. Very easy acces to the downtown through the lift. Easy acces to the Sunnega station.

    Stayed in February 2018

  • Reviewed: 19 February 2018

    6.7
    It's a pity.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Hotel did not provide electric kettle for boiling of hot water. We had to make a request to one of the staffs for 3 flasks of hot water. A flask was just enough for 1 person. We were travelling as a family of 5. When we requested for more, the staff's attitude was not very good and told us that we had to pay for them, when instead he could've just told us in a more polite manner. Although we were not charged for them, however this alone, unfortunately, has made us decide to not stay at your hotel again.

    Satisfied with 2 rooms with view of the Matterhorn. Bedroom and bathroom was pretty big for 2 persons. Receptionist was friendly and exceptionally helpful with our requests during check in/check out.

    Stayed in February 2018

  • Reviewed: 18 February 2018

    10
    Room was very comfortable, with a great view of the...
    • Leisure trip
    • Couple
    • Deluxe Double Room with Matterhorn View
    • Stayed 6 nights

    Room was very comfortable, with a great view of the Matterhorn. Access to skiing and the town were great thanks to the semi private tunnel and stairs. Breakfast had everything we wanted! Transport to and front the train station was great.

    Stayed in February 2018

  • Reviewed: 16 February 2018

    5.8
    Location, views, receptionist helpful, rooms clean and water...
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    Breakfasts were poor quality and service. We felt we were an inconvenience even though we had booked top priced room, had to chase drinks every morning. Told where to sit whilst other areas reserved for special guests? Carton orange juice, expresso/cappuccino not offered neither were there any croissants/pastries just bread. Bathrooms dated shower curtain, with attachment over bath.

    Location, views, receptionist helpful, rooms clean and water hot. Hot tub sauna steam room very good.

    Stayed in February 2018

  • Reviewed: 14 February 2018

    10
    Will definitely go there again if we can
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    We loved everything, staff were so friendly and helpful, food was fantastic, attention to detail was great, location fab.....Tunnel to the street was just fantastic bonus.

    Stayed in February 2018

  • Reviewed: 4 February 2018

    6.3
    Simple but nice for skiers
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 7 nights

    Breakfast was so-so and we had to wait half an hour by the station and call twice for them to pick us up. Not so nice when you travelled all day and have loads of luggage.

    High speed wifi so I could even download and stream, huge bonus! Very close to mountain train for skiing is great. Clean and simple place for skiers, no thrills.

    Stayed in February 2018

  • Reviewed: 23 January 2018

    10
    Would definitely recommend this cosy hotel.
    • Leisure trip
    • Group
    • Superior Double Room with Matterhorn View
    • Stayed 5 nights

    Wouldn't change a thing about this place, friendly yet low-key vibe. We felt at home and very relaxed.

    I loved that it was located higher up on the hill which offered an incredible view of the Matterhorn, also a lot more peaceful than in the village center. Super quick to get to the hotel from the center, there is a very convenient tunnel & lift that takes you up to the hotel. We also loved the sauna and steam room. They were a lovely thing to do in the evenings after a day of skiing. The breakfast buffet was also great! A lot of choices and very fresh.

    Stayed in January 2018

  • Reviewed: 29 December 2017

    9.6
    Wonderful Christmas get-a-way
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    Hotel Alpenroyal was a perfect holiday get away. The wait staff and hotel staff were wonderful. Very enjoyable and friendly. They had a garage to store all your ski equipment in, with boot dryers. They also have a shuttle to take you to/from the train station, and if you arrive late, they'll pay for your taxi (Don't pay for it yourself they have coupons for the driver!) It's right across the street from their sister hotel, which has a spa and massages, which we highly recommend after a long day of skiing! You can also purchase the lift tickets from the hotel which saves waiting in the long line. Overall great holiday retreat to Zermatt! Will come back!

    Stayed in December 2017

  • Reviewed: 9 October 2017

    7.5
    Aussie family of 3.
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    Would b great to have a small fridge in the room and tea/coffee making. Limited menu in restaurant.

    Beautiful view of zermatt and the matterhorn. Nice large family room and pool and spa were lovely. On the hill but lift available so easy access to town.

    Stayed in October 2017

  • Reviewed: 5 October 2017

    10
    Wonderful hotel for a very good price.
    • Leisure trip
    • Group
    • Superior Double Room with Matterhorn View
    • Stayed 1 night
    • Submitted via mobile

    Shame that the transfer back down to the train station wasn't included , the cost of that was a bit of a shock.

    Our room had the most wonderful view of the Matterhorn, and the entrance tunnel was awesome, straight out of a James Bond movie!

    Stayed in September 2017

  • Reviewed: 21 August 2017

    8.3
    Location and staffs are perfect.
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night

    Simple in the bathroom. Water boiler,coffee and tea are not available.

    Location and staffs are perfect. The view from balcony is 100% Matterhorn, we could even get golden Matterhorn (sunrise) from room (Balcony).

    Stayed in August 2017

  • Reviewed: 12 June 2017

    9.6
    I want to go back!
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Matterhorn View
    • Stayed 1 night

    Astonishing view from the balcony, I don't need to walk out of the room! It's so nice staying there, the free breakfast is a big bonus! I would definitely like to come back!

    Stayed in May 2017

  • Reviewed: 29 May 2017

    10
    Nice place with beautiful view of Matterhorn and friendly...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Nice place with beautiful view of Matterhorn and friendly staff. Special tunnel brings you within few minutes to city center. We will definitely book it again.

    Stayed in May 2017

  • Reviewed: 27 May 2017

    7.1
    Worth the money
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Old bathroom, taps not working that smoothly, towels need redoing. Also very old wooden doors to the room and the bathroom, they should change them at some point

    Staff, location, access

    Stayed in May 2017

  • Reviewed: 5 April 2017

    9.2
    Friendly and comfortable base for ski-ing
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights

    The swimming pool was a bit nippy and the Jacuzzi stopped working intermittently.

    There is a lift from the village to the hotel which is otherwise quite a climb. This is shared with another property and really convenient. The owner and staff are genuinely friendly and helpful. The hotel is not far from the bottom of a ski run still open in early April.

    Stayed in April 2017

  • Reviewed: 10 March 2017

    9.2
    Elevator from river level.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    weather was bad, closing sunnega lift that is right next to hotel. Free town bus was crowded, had to walk.

    Elevator from river level. Shuttle driver was super nice. E-cars!

    Stayed in March 2017

  • Reviewed: 20 February 2017

    7.5
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Matterhorn View
    • Stayed 2 nights

    You should take the Taxi or call the hotel to pick up at the railway station for the first time. The view of Mt. is very good. And the breakfest will be charged to the child. It's convient to Sunngat cable station by walk.

    Stayed in January 2017

  • Reviewed: 8 February 2017

    9.2
    Very friendly and helpful staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 6 nights

    A caraff of water was in the room the first night but never refilled

    The bottom sheet was "flannel" and not comfortable where as the duvet was soft cotton, it was as though they forgot the bottom sheet altogether!

    Stayed in February 2017

  • Reviewed: 3 February 2017

    9.2
    Love Zermatt & waking up every day to the Matterhorn was brilliant
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Matterhorn View
    • Stayed 6 nights
    • Submitted via mobile

    Location near Sunnega & the bus is a bonus. Easy walk to town or other restaurants

    Lovely location looking straight at the Matterhorn in a quiet part of town. Great access via an internal lift from near Sunnega. Staff are particularly friendly & helpfull.

    Stayed in January 2017

  • Reviewed: 30 December 2016

    7.9
    Staying in the heart of zermatt
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 3 nights
    • Submitted via mobile

    Quite old hotel. But very2 nice staff.

    The hotel is like a village in the city. Good food, excelent staff. Very2 relaxing in here. Some of the people can stayed for 3 weeks. Very good access thrue the private lift.

    Stayed in December 2016

  • Reviewed: 19 December 2016

    9.6
    Highly recommended, clean, perfect location
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    I stayed at Hotel Alpenroyal with my friend from 16 till 18 December 2016. The staff, both receptionist & waiters, were helpful and friendly, and they could speak English well. Our room was clean and spacious. The breakfast was good, although the coffee could have been better. The view of the Matterhorn from the hotel is exceptional. The location was great because we could use the lift from its neighbouring hotel to get to downtown.

    Stayed in December 2016

  • Reviewed: 15 October 2016

    8.8
    The location is really good, stuff is helpful, view from...
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    The naked zone in sauna was not comfortable for me, but that is personal.

    The location is really good, stuff is helpful, view from the pool is amazing.

    Stayed in September 2016

  • Reviewed: 1 September 2016

    10
    Great hotel with incredible view to Matterhorn.
    • Leisure trip
    • Couple
    • Superior Double Room with Matterhorn View
    • Stayed 2 nights
    • Submitted via mobile

    Everything is perfect!

    Great service, friendly staff, shuttle from Zermatt terminal, very near from center (just need to receive elevator pass on reception), incredible view to Matterhorn.

    Stayed in August 2016

  • Reviewed: 20 August 2016

    9.6
    Just one word - PERFECT!
    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 2 nights

    Nothing! Would have preferred less light pollution from Zermatt to see the meteor showers in the August night sky, but you can't blame the hotel for that :D

    The staff were very welcoming and friendly, thanks to lovely Monica at reception and Juan who came to pick us up at the station after hours and at a moment's notice! The view over Zermatt and up to the Matterhorn from our room balcony. An excellent breakfast for all tastes. The pool, not big but nice enough to cool off after a long day walking and climbing. The lift which takes you up and down to the town, giving you all the advantages of being above Zermatt without any of the inconvenients :)

    Stayed in August 2016

  • Reviewed: 11 August 2016

    8.3
    Nice hotel in a fantastic location!
    • Leisure trip
    • Family with older children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    The room was large and clean, but a little tired. Probably due for a small renovation in the next few years.

    Nice place. Pool and spa were very nice. Good views. The elevator access/shortcut was great!

    Stayed in July 2016

  • Reviewed: 19 July 2018

    10
    Spa was amazing, room views we’re spectacular
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Balcony was shared

    Spa was amazing, room views we’re spectacular

    Stayed in July 2018

  • Reviewed: 6 July 2018

    10
    Amazing view of Matterhorn and very pleasant stuff 😍
    • Leisure trip
    • Couple
    • Superior Double Room with Matterhorn View
    • Stayed 3 nights
    • Submitted via mobile

    Amazing view of Matterhorn and very pleasant stuff 😍

    Stayed in June 2018

  • Reviewed: 1 June 2018

    10
    Service and comfortable room with spectacular view of the...
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Service and comfortable room with spectacular view of the Matterhorn

    Stayed in May 2018

  • Reviewed: 1 May 2018

    8.3
    Staff amazing
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff amazing

    Stayed in April 2018

  • Reviewed: 18 April 2018

    8.3
    Very stunning view from bedroom
    • Leisure trip
    • Couple
    • Superior Double Room with Matterhorn View
    • Stayed 2 nights
    • Submitted via mobile

    Location is far for walking from train station

    Very stunning view from bedroom

    Stayed in April 2018

  • Reviewed: 11 April 2018

    7.9
    View of the Matterhorn from the room, relatively easy and...
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Matterhorn View
    • Stayed 2 nights
    • Submitted via mobile

    Decor of room and bathroom is abit dated.

    View of the Matterhorn from the room, relatively easy and fast access to sunegga ski area.

    Stayed in April 2018

  • Reviewed: 10 April 2018

    10
    Pleasant experience-lovely facility
    • Leisure trip
    • Couple
    • Superior Double Room with Matterhorn View
    • Stayed 2 nights
    • Submitted via mobile

    Pleasant experience-lovely facility

    Stayed in April 2018

  • Reviewed: 7 April 2018

    8.3
    We would highly recommend this hotel and would love to return.
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast buffet area needs re organising .

    Great location for skiing End of the piste is 150m fronr the hotel as is the lift to the slopes

    Stayed in April 2018

  • Reviewed: 2 April 2018

    9.6
    wonderful
    • Leisure trip
    • Couple
    • Deluxe Double Room with Matterhorn View
    • Stayed 5 nights

    furniture and bathroom could do with refurbishment

    location amazing, best in Zermatt, view from room, nice personel

    Stayed in April 2018

  • Reviewed: 24 March 2018

    10
    Skiing holidays
    • Leisure trip
    • Couple
    • Superior Double Room with Matterhorn View
    • Stayed 5 nights
    • Submitted via mobile

    View from the room ( Matterhorn view) Spacious room with plenty space for skiing clothes & staff Location Very friendly staff

    Stayed in March 2018

  • Reviewed: 19 March 2018

    9.6
    Lovely friendly hotel in an excellent location.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Matterhorn View
    • Stayed 4 nights

    Lovely friendly hotel in an excellent location. I would definitely recommend.

    Stayed in March 2018

  • Reviewed: 7 March 2018

    9.2
    Great breakfast
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Matterhorn View
    • Stayed 4 nights
    • Submitted via mobile

    Great breakfast Excellent service (particularly Miguel)

    Stayed in March 2018

  • Reviewed: 6 March 2018

    8.8
    Excellent!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 6 nights

    Very friendly staff! The hotel is totally worth for that ammount of ' expectation' !

    Stayed in February 2018

  • Reviewed: 3 March 2018

    9.2
    Very friendly staff and cosy place to stay
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 7 nights
    • Submitted via mobile

    Very friendly staff and cosy place to stay

    Stayed in March 2018

  • Reviewed: 25 February 2018

    8.3
    Location, next to ski lifts, swimming pool and sauna
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Location, next to ski lifts, swimming pool and sauna

    Stayed in January 2018

  • Reviewed: 6 February 2018

    10
    Great little hotel with exceptionally friendly staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights

    The en suite bathrooms are a little dated

    The staff are all exceptionally friendly and helpful

    Stayed in February 2018

  • Reviewed: 22 January 2018

    7.9
    It was clean and cosy
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom was a bit dated.

    It was clean and cosy

    Stayed in December 2017

  • Reviewed: 14 January 2018

    9.6
    The pillow.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 7 nights
    • Submitted via mobile

    The pillow.

    Stayed in January 2018

  • Reviewed: 6 January 2018

    10
    Everythings are awesome, the staffs are kind and I appreciate when I check in late and helpfull
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The views are Incredible Fabous and Gorgeous

    Stayed in January 2018

  • Reviewed: 5 January 2018

    10
    Close to Cervo
    • Leisure trip
    • Couple
    • Superior Double Room with Matterhorn View
    • Stayed 2 nights
    • Submitted via mobile

    Close to Cervo

    Stayed in January 2018

  • Reviewed: 31 December 2017

    10
    Great all round.
    • Family with young children
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Excellent staff

    Stayed in December 2017

  • Reviewed: 27 December 2017

    7.1
    room is old, but chef is very very nice.
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    room is old, but chef is very very nice.

    Stayed in December 2017

  • Reviewed: 12 October 2017

    9.2
    Good value for money.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    The extremely friendly staff.

    Stayed in October 2017

  • Reviewed: 7 October 2017

    10
    The view from our room was breathtaking
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No negatived

    Loved this place. Accomadations,staff,food,access,all excellent. My favorite place and would definitely go back if I ever get the chance

    Stayed in October 2017

  • Reviewed: 29 September 2017

    8.8
    View is great
    • Leisure trip
    • People with friends
    • Superior Double Room with Matterhorn View
    • Stayed 3 nights
    • Submitted via mobile

    View is great

    Stayed in September 2017

  • Reviewed: 18 September 2017

    10
    Amazing!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The ensuite bathroom would need to be upgraded!

    Stayed in September 2017

  • Reviewed: 17 September 2017

    7.1
    It was okay but would not necessarily go back.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Food could have been better and less expensive.

    Stayed in September 2017

  • Reviewed: 7 September 2017

    8.3
    Enjoying a full view of Zermatt and Matterhorn.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    Hotel is located on the mountain give a full view of Matterhorn. Easy access to town and train station by hotels's elevator (5 minutes walk).

    Stayed in August 2017

  • Reviewed: 16 August 2017

    7.5
    Excellent view of Matterhorn and town.
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    Excellent view of Matterhorn and town.

    Stayed in August 2017

  • Reviewed: 12 August 2017

    10
    The views.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The views. The friendly staff.

    Stayed in July 2017

  • Reviewed: 10 August 2017

    9.6
    Thnx for hospitality of all staff.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    Thnx for hospitality of all staff.

    Stayed in August 2017

  • Reviewed: 30 July 2017

    9.2
    The view of Matthorn was so nice, it is recommended to sit...
    • Leisure trip
    • Couple
    • Deluxe Double Room with Matterhorn View
    • Stayed 1 night
    • Submitted via mobile

    The view of Matthorn was so nice, it is recommended to sit in the balcony and enjoy the peaceful air of Zermatt.

    Stayed in July 2017

  • Reviewed: 14 July 2017

    10
    Incredible view of the Matterhorn
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Matterhorn View
    • Stayed 1 night
    • Submitted via mobile

    Incredible view of the Matterhorn

    Stayed in June 2017

  • Reviewed: 3 July 2017

    9.2
    Very friendly staff.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    Very friendly staff. Easy to reach Zermatt centre / railway station with the pass-through (tunnel + elevator)

    Stayed in July 2017

  • Reviewed: 3 July 2017

    10
    The place to stay. Luxurious. Friendly. Great service with a smile.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Excellent breakfast spread. View from room balcony exceptional out of this world. Would definitely go back if again possible.

    Stayed in June 2017

  • Reviewed: 23 June 2017

    10
    The staff was more than friendly!
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff was more than friendly!

    Stayed in June 2017

  • Reviewed: 14 June 2017

    9.6
    Staff were exceptionally friendly and helpful.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Staff were exceptionally friendly and helpful. Breakfast was excellent.

    Stayed in May 2017

  • Reviewed: 8 June 2017

    8.8
    Good to stay
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    View very nice from hotel room and swim pool

    Stayed in June 2017

  • Reviewed: 1 June 2017

    9.6
    Loved the view from room 62
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    No ice machine, jaccuci was not hot, just luke warm.

    Stayed in May 2017

  • Reviewed: 5 May 2017

    6.5
    It's near the center, train station.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The bed. It was 2 single beds joined together, not suitable for a couple.

    It's near the center, train station.

    Stayed in April 2017

  • Reviewed: 27 March 2017

    9.6
    Good location.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good location. Amazing staff

    Stayed in March 2017

  • Reviewed: 16 March 2017

    7.5
    The staff are very friendly , food is good and our room has...
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 5 nights

    The staff are very friendly , food is good and our room has been cleaned everyday. easy access to the centre.

    Stayed in March 2017

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