Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Hotel Alpina 4 stars

Bahnhofstrasse 1, 7250 Klosters, Switzerland

#4 of 22 hotels in Klosters

Guests' Choice

Review score

Based on 137 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9

  • Location

    9.6

  • Facilities

    8.8

  • Staff

    9.4

  • Value for money

    8.5

  • Free WiFi

    9.4

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 53

  • Reviewed: 23 June 2018

    9.6
    The staff at greeting were some of most enthusiastic and...
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    If you can avoid the Gasthouse annex connected to the main hotel by a subterranean tunnel.

    The staff at greeting were some of most enthusiastic and helpful of our 10 stay in Switzerland. The restaurant managed to fit us in even though we did not make a reservation (on a very busy night with a tennis tournament in town). And one of the best Swiss meals we found in a country of uninspired dining. Convenient to train station just across the street.

    Stayed in June 2018

  • Reviewed: 9 April 2018

    9.6
    Great location, service & restaurant. Food pricey and breakfast could be better.
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Was somewhat disappointed with the breakfast. Had better choice at the waldhuus and sunstar Davos.

    Location was excellent. Dinner was amazing but very expensive

    Stayed in April 2018

  • Reviewed: 18 March 2018

    10
    Due to flight cancellations and delays we had a 20 hour...
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 1 night

    Due to flight cancellations and delays we had a 20 hour journey from London to Klosters. We were greeted on arrival at 01:30 am with a welcome drink and efficient check-in. We had two hot water bottles in our bed and although the bed was hard had an excellent sleep. Thank you, Hotel Alpina,

    Stayed in March 2018

  • Reviewed: 27 February 2018

    10
    Excellent hotel, with brilliant service, in a great location.
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    The reception staff were very welcoming and efficient in booking ski passes and restaurants for us. The bar man was really friendly and very efficient, bringing us drinks and serving our fondue on the outside terrace. The food and service in the Bunderstube was excellent. The hot water bottles were a special touch.

    Stayed in February 2018

  • Reviewed: 30 January 2018

    8.3
    A very rejuvenating stay
    • Leisure trip
    • Group
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Awfully hot all over the hotel, so felt a bit stuffy and had to sleep with the window open. Also, curious that they questioned allowing my friend to use the spa when she in fact had purchased a spa treatment, as spa access in this case is the norm. A bit too strict.

    Very comfy bed, lovely staff, and excellent spa and restaurant. I slept through breakfast every day (recovering from travels!) but i’m sure it was also great as the room was well appointed. Location is also excellent.

    Stayed in January 2018

  • Reviewed: 7 January 2018

    9.6
    The room was clean and comfortable.
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    We like everything really. 2 changes I’d recommend: 1) A pitcher or carafe in the room for tap water in the room as it was quite dry most nights and the tap water is some of the best in the world. 2) access to 1 extra pillow - the bed is AMAZINGLY comfortable having an extra pillow would have made it perfect

    The room was clean and comfortable. The location was excellent close to many lifts and centre of town. Great facilities for Skiers. The decor was beautiful, homely and very atmospheric. Breakfast was excellent and the scrambled eggs were amazing! The stand out for me of the Alpina was the staff. Friendly, professional and so happy to help. Each person we met had personality as well. I would strongly recommend the Alpina for anyone visiting Klosters.

    Stayed in January 2018

  • Reviewed: 5 December 2017

    8.8
    I very much liked the friendliness and helpfulness of the...
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 3 nights

    I did not like the fact that they advertise free Wi-Fi but the internet did not really work in the room and also in the reception area only with difficulty! Also they have an indoor swimming pool but the water is so cold that it is no fun swimming in there!

    I very much liked the friendliness and helpfulness of the staff! Also the location of the property is very good, the room was very clean and the size is excellent.

    Stayed in December 2017

  • Reviewed: 24 September 2017

    7.5
    Overall a very enjoyable holiday and we would return.
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 9 nights

    Some elements of breakfast were cooked to order but seldom matched requirements (crispy bacon, well cooked boiled eggs). The cold breakfast buffet was fine. Security safe in room was not large enough to take I-Pad.

    Location in Klosters is excellent. We had a very good welcome on Day 1 and staff were very attentive and helpful throughout the stay. Large room with very comfortable beds. Lounge area by reception well appointed.

    Stayed in September 2017

  • Reviewed: 30 August 2017

    9.6
    Highly recommended !
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 7 nights

    WIFI connection was not very strong. Room temperature could not be adjusted, was sometimes a bit cold.

    Very spacious and clean room, wooden floor and wooden decoration, big balcony with view over the valley. Very friendly staff, delicious breakfast with plenty of choices. Special welcome sign on the door upon arrival, personalized "news of the day" letter st breakfast and charming "tip for tomorrow" notes on my pillow before going to bed.

    Stayed in August 2017

  • Reviewed: 24 August 2017

    5.8
    Great location. Nothing Else.
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 2 nights

    The four poster beds had a frame around the mattress and we ourselves a lot. The bath/shower was set too high off the floor and one can slip and hurt themselves very easily. The buildings are far from other and you have to go down to the basement and walk under a tunnel and then come up again a few floors to reach reception or leave the building. The underground parking is so complicated because you have to twist keys a few directions for both doors to open - which they did not instruct us - that we got stuck at night for an hour until we gave up and found a pedestrian exit and left our car.

    The staff were extremely nice. The room got really hot so the receptionist sent up her own fan.

    Stayed in August 2017

  • Reviewed: 4 August 2017

    10
    The service was excellent - there were welcome signs with...
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    The pillows were too flat to our taste - we didn't ask for any other as we only stayed for one night.

    The service was excellent - there were welcome signs with our names on, and the we got a personal welcome letter. Our dog even got a small welcome pack- including food samples and a chewing bone. Wonderful!! We were allowed to use the pool - even after the checkout. The whole hotel had a "yes, we can fix that"- attitude whatever we asked for.

    Stayed in August 2017

  • Reviewed: 28 March 2017

    6.3
    This is not a 4 star luxury hotel.
    • Leisure trip
    • Solo traveller
    • Superior Double Room with Balcony
    • Stayed 10 nights

    my bathroom was old. The pink tiles on floor and walls were cracked in places and not clean. The shower head was poor quality white plastic and the above basin mirror was not properly cleaned. The bed linen was not changed often enough. The buffet breakfast was uninspiring.

    Lutz the bar tender is fab.

    Stayed in March 2017

  • Reviewed: 17 March 2017

    10
    A great place to stay in Klosters
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night

    We were made to feel really at home here. A little welcome note hanging by the door to our room when we arrived, hot water bottles in the bed, staff that could not have been more helpful. When we arrived back after a day of skiing to pick up our bags, and having already checked out, we were allowed to use the excellent facilities to freshen up before heading back to the airport. True hospitality. The hotel is also brilliantly located opposite the cable car.

    Stayed in March 2017

  • Reviewed: 19 February 2017

    10
    Charming Swiss Gem
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Frustrated that as guests we never managed to eat in the hotel restaurant ((

    Charming and traditional but fresh feeling Hotel. The staff were so friendly and helpful, there was a happy and relaxed atmosphere throughout the hotel. We enjoyed staying here so much as a family.

    Stayed in February 2017

  • Reviewed: 29 January 2017

    9.5
    Everything.
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 3 nights

    Just a small remark for the lobby staff: reserving sitting setties for all around, I found it strange! Sure, one can do it but not all... Actually such things can take place at the restaurant but not in a hotel lobby.

    Everything... Typical Swiss Hospitality.

    Stayed in January 2017

  • Reviewed: 31 December 2016

    9.6
    Excellent short stay
    • Leisure trip
    • Group
    • Double Room with Balcony
    • Stayed 2 nights

    The location was excellent and the facilities were fabulous - the staff treated us like family and they were very helpful - we will be returning again soon

    Stayed in December 2016

  • Reviewed: 22 December 2016

    9.2
    Great location for those willing to go skiing and...
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 3 nights

    Great location for those willing to go skiing and snowboarding: just across the street there is cable car to mountains. Hotel also has a great restaurant, you should book a table for dinner in advance, otherwise it is really full. Staff is helpful and nice.

    Stayed in December 2016

  • Reviewed: 13 September 2016

    10
    Bircher meusli was delicious.
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 1 night

    Bircher meusli was delicious. Itinerary tips were given at breakfast with news about the local area in a personalised newsletter. Staff were very welcoming, particularly enjoyed the little chalkboard heart outside my door with a friendly "Welcome Ms S...."

    Stayed in August 2016

  • Reviewed: 24 August 2016

    10
    Service was excellent, great facilities, delicious evening...
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 1 night

    No space to be seated for breakfast so I had to sit in a separate room on my own (until another couple came in) Cold breakfast was good, hot breakfast was not fresh enough.

    Service was excellent, great facilities, delicious evening meal and comfy bed

    Stayed in July 2016

  • Reviewed: 23 June 2018

    10
    What A Find, I Will Be Back.
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Very Nice Staff, Beautiful Food

    Stayed in June 2018

  • Reviewed: 21 June 2018

    10
    Lovely
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The wooden frame the bed that stuck out. Ended up with bruised knees

    Stayed in June 2018

  • Reviewed: 9 April 2018

    7.1
    Charming hotel
    • Leisure trip
    • Family with young children
    • Superior Double Room with Balcony
    • Stayed 10 nights

    Variety of food at breakfast

    Stayed in April 2018

  • Reviewed: 18 February 2018

    5.8
    The apartment is great- very spacious and the kitchen is a...
    • Leisure trip
    • Family with young children
    • 2 Bedroom Luxury Apt 502
    • Stayed 6 nights

    The staff, especially the breakfast staff, could be friendlier.

    The apartment is great- very spacious and the kitchen is a bonus.

    Stayed in February 2018

  • Reviewed: 5 January 2018

    6.3
    Definitely not value for money!
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Far too expensive for what is offered. Rooms old and tired. Gone glory. Some staff very rude.

    very central. Some staff very friendly...

    Stayed in January 2018

  • Reviewed: 28 December 2017

    10
    Utterly enjoyable experience. Shalk stay there again - even a wonderful swimming pool!
    • Solo traveller
    • Superior Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Slightly slow service in restaurant

    Atmosphere, service excellent

    Stayed in December 2017

  • Reviewed: 5 July 2017

    9.6
    a comfy stay
    • Leisure trip
    • Group
    • Double Room with Balcony
    • Stayed 1 night

    Location and the friendly staff.

    Stayed in June 2017

  • Reviewed: 6 April 2017

    8.8
    Central location. Well run property. Good value.
    • Leisure trip
    • Group
    • Double Room with Balcony
    • Stayed 3 nights

    Large room with extra large balcony. Very good shower. Lots of dining options.

    Stayed in March 2017

  • Reviewed: 1 March 2017

    9.2
    Enjoyed it very much
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Spa facilities small for size if hotel , bed hard

    Staff were lovely , polite, cheerful , happy to help.

    Stayed in February 2017

  • Reviewed: 20 February 2017

    10
    We have stayed many times at the Alpina and it only gets better.
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 7 nights

    No cherry jam at breakfast!

    Excellent breakfast with particularly good smoked salmon and rare beef!

    Stayed in February 2017

  • Reviewed: 6 February 2017

    10
    Amazing service!
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Not pissible to hire swimming suors

    Lication, breakfast and friendly staff

    Stayed in February 2017

  • Reviewed: 6 February 2017

    10
    Atmosphere of the hotel and the friendliness of the staff.
    • Leisure trip
    • Solo traveller
    • Superior Double Room with Balcony
    • Stayed 2 nights

    Atmosphere of the hotel and the friendliness of the staff.

    Stayed in February 2017

  • Reviewed: 20 September 2016

    9.2
    lovely stay
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 3 nights

    bedroom looked a bit tired

    fabulous hotel with great service

    Stayed in August 2016

  • Reviewed: 2 August 2016

    10
    Gem in the heart of the Alps!
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The friendly staff, lovely hotel, pool and spa, delicious breakfast, convenient location and travel passes. Hotel Alpina thought of everything!!!

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 5 April 2016

    8.3
    Swimming pool was great.
    • Leisure trip
    • Family with young children

    A minority of staff were humourless. Our delux room was quite small.

    Swimming pool was great. The staff were very welcoming to our small dog and very accomodating of small child. Breakfast was simple but well executed. The hotel is across the street from a gondola accessing the Parsenn. Bogner toiletries were great.

  • Reviewed: 16 February 2016

    9.6
    Friendliness and helpfulness of the staff.
    • Leisure trip
    • Couple

    Matress.

    Friendliness and helpfulness of the staff. Size of the room (standard double). Facilities (spa area). Food. Location (very central, opposite train station and cable car).

  • Reviewed: 3 February 2016

    9.2
    Stayed in a 2 bed apartment during WEF week, everything was...
    • Business trip
    • Solo traveller

    Nothing!

    Stayed in a 2 bed apartment during WEF week, everything was excellent from its location right down to the comfort level of the accommodation and the hospitality of the staff.

  • Reviewed: 19 January 2016

    10
    Everything.
    • Leisure trip
    • Solo traveller

    Everything. This hotel was amazing. The staff was incredibly helpful and charming, the location couldn't have been any better, and I already can't wait to go back.

  • Reviewed: 9 September 2015

    10
    I loved everything.
    • Leisure trip
    • Solo traveller

    I loved everything. Excellent location, just across the road from Klosters Platz railway station (but no noise). Spacious, attractive room with a large balcony and fantastic bathroom. In addition to the king-size bed there was a seating area with sofa and armchair. Fresh flower and Lindor chocolates in the room on arrival. Free WiFi, and over a dozen British channels on the TV. Good buffet breakfast. Free pass for all local transport, mountain railways and cable cars. Wonderful staff. This is one of the best hotels I have ever stayed in, and I would love to stay here again.

  • Reviewed: 1 September 2015

    10
    Liked everything about our stay: location, size and comfort...
    • Leisure trip
    • Couple

    Nothing; to avoid disappointment, make sure you reserve a table for dinner - restaurant is great and popular

    Liked everything about our stay: location, size and comfort of (superior) room, large balcony, friendliness of staff, quality / selection of breakfast

  • Reviewed: 14 August 2015

    9.6
    The staff was super nice and friendly;
    • Leisure trip
    • Solo traveller

    Like pretty much all European hotels: no fans in room when it gets warm and no screens on windows (and there were a fair number of wasps around). But minor quibbles, the hotel was really nice. Bed was very soft...if you like that, wonderful.

    The staff was super nice and friendly; breakfast was great, included smoked salmon, eggs cooked to order and the usual assortment of rolls, cheeses, meats, muesli, fruit etc.. Location across from train station was great and it was near the Coop grocery store too and also near the cable car. Noise from trains was not noticeable.

  • Reviewed: 29 March 2015

    8.3
    service
    • Leisure trip
    • Group

    rooms will need a re-fresh to live up to 4* rating, but good value all the same

    service facilities (wellness, ski room etc all great) location unbeatable for railway & main ski-lift

  • Reviewed: 17 March 2016

    10
    Food was delicious, staff were discreet and efficient, room...
    • Leisure trip
    • Group

    Links between the different parts of the hotel a little confusing

    Food was delicious, staff were discreet and efficient, room comfortable and spacious

  • Reviewed: 23 February 2016

    9.2
    -Very delicious breakfast and dinner, loved it!
    • Leisure trip
    • Couple

    Bed is too hard

    -Very delicious breakfast and dinner, loved it! -Perfect location directly at the train station -Big balcony, nice view

  • Reviewed: 20 February 2016

    9.2
    Very friendly staff and convenient location!
    • Leisure trip
    • Family with young children

    Very friendly staff and convenient location!

  • Reviewed: 4 February 2016

    9.2
    Close to train station and lifts Excellent breakfast and...
    • Leisure trip
    • Group

    Mixed sauna and hot room

    Close to train station and lifts Excellent breakfast and facilities

  • Reviewed: 2 February 2016

    9.2
    kitchen
    • Leisure trip
    • Group

    kitchen

  • Reviewed: 12 January 2016

    10
    Great hotel, lovely staff
    • Leisure trip
    • Group

    Great hotel, lovely staff

  • Reviewed: 21 December 2015

    7.9
    location and convenience
    • Leisure trip
    • Family with older children

    a bit pricey

    location and convenience

  • Reviewed: 8 October 2015

    7.1
    close to restraunts and shops
    • Leisure trip
    • Couple

    very poor view in a beautiful area

    close to restraunts and shops

  • Reviewed: 31 August 2015

    9.6
    Location and friendliness of staff.
    • Leisure trip
    • Family with older children

    Location and friendliness of staff.

  • Reviewed: 4 April 2015

    9.6
    I made a mistake in our booking and booked a day less than I...
    • Leisure trip
    • Couple

    I made a mistake in our booking and booked a day less than I should have. The hotel were wonderful in extending our stay by a day.

  • Reviewed: 20 January 2015

    9.6
    friendly staff, very comfortable and warm hospitality
    • Leisure trip
    • Couple

    friendly staff, very comfortable and warm hospitality

  • Reviewed: 4 January 2015

    9.6
    Excellent pool area and wellness Center.
    • Leisure trip
    • Family with young children

    Some housekeeping staff do not speak English!

    Excellent pool area and wellness Center. Friendly and considerate service and fruits on each floor!

There are also 19 reviews without text. These impact the overall review score.

Showing 1 - 53

Guests also reviewed these properties: