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Reviews of The Ambassador This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

21, quai des Bergues, Saint-Gervais / des Grottes, 1201 Geneva, Switzerland

#53 of 107 hotels in Geneva

Guests' Choice

Review Score

Based on 302 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.8

  • Location

    9.6

  • Facilities

    8.1

  • Staff

    8.7

  • Value for money

    7.8

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 20, 2024

    9.0
    Great stay at the best location
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It could use some upgrades

    Location, everything in walking distance

    Stayed in March 2024

  • Reviewed: March 11, 2024

    9.0
    Great great location!
    • Leisure trip
    • Solo traveler
    • Small Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Room is small.

    Great great location! It s next to the lake, also not far from the rail station (10’ walking or one bus stop). Close to Manor shopping mall and supermarket, there are also many shops and restaurants around.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good Location , Good View, Normal Rooms

    Stayed in March 2024

  • Reviewed: March 5, 2024

    7.0
    Great location but the hotel needs Rennovation
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It’s old and not modern

    Location and view is perfect

    Stayed in February 2024

  • Reviewed: March 5, 2024

    8.0
    Central stay in a historical hotel with character
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel is very old, feels like 1950s vibe. This adds character to the place, but also unfortunately not as comfortable. The rooms are small and cramped. Not a huge issue for me but don't expect this to be a relaxing environment. If you're just using this as a base to explore the area then it's fine. Breakfast offered was quite limited.

    Location is very good, central and a short walk to Geneva train station. Beautiful views from the breakfast room.

    Stayed in February 2024

  • Reviewed: January 11, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    The location is a big plus, the room was nice. We were there the 2nd time after last year. It is price wise a good choice. Staff was a little bit friendlier last year, there was a little missunderstanding but all in all it was OK. The portier (I hope I am still allowed to name this role in the nower days) is a very friendly and helpful person. He reminded of us and he is definetly worth to mention as he is very friendly and always a win for this hotel

    Stayed in January 2024

  • Reviewed: January 9, 2024

    8.0
    Cozy and well located
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The next room were smoking!!

    Location is great

    Stayed in January 2024

  • Reviewed: January 5, 2024

    8.0
    Great place to stay by the Lake and also close walking distance to Old Town and anywhere you want to go
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no breakfast included in the rate

    Location and view of the lake from the room

    Stayed in January 2024

  • Reviewed: January 2, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking not suitable for a large van. However lots of parking close by

    Good room size Great location Very comfortable bed Very clean Staff professional, efficient and friendly

    Stayed in January 2024

  • Reviewed: December 16, 2023

    8.0
    Very Good
    • Business trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very helpful on checkin and departure.

    Stayed in December 2023

  • Reviewed: December 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing I could mention as a negative was the fact they don’t advertise that you have to pay for the parking despite suggesting it as an “amenity”. We booked this place as it was cheaper than having external parking but that didn’t end up being the case. P

    Brilliant location, beautiful room - very clean spacious and comfortable. Great for a city break.

    Stayed in December 2023

  • Reviewed: December 10, 2023

    9.0
    Good hotel
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The bathroom was small but perfectly functional. A kettle for tea would have been nice. There was a coffee machine.

    The location was brilliant. The staff were so helpful and attentive. The breakfast was good, I had read reviews saying it was poor and sparse. There wasn't a vast amount there but that didn't mean no choice as it was constantly replenished. There was everything you would get in any hotel.

    Stayed in December 2023

  • Reviewed: December 9, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location is excellent.

    Stayed in December 2023

  • Reviewed: November 26, 2023

    8.0
    Honest choice, great location
    • Business trip
    • Travelers with friends
    • Small Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Lack of variety at breakfast, excellent coffee, though!

    Nice clean hotel, very helpful and pleasant stuff, an honest choice if you want to be in the dead center of Geneva. Great location !

    Stayed in November 2023

  • Reviewed: November 1, 2023

    8.0
    Location
    • Business trip
    • Solo traveler
    • Superior Double or Twin Room
    • Stayed 4 nights

    WC and bathroom are very old, small, not comfortable.

    Location is very good. Bathroom and WC are not comfortable.

    Stayed in November 2023

  • Reviewed: September 22, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard Single Room
    • Stayed 3 nights

    Super clean!!

    Stayed in August 2023

  • Reviewed: September 8, 2023

    8.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights

    No proper restaurant or bar available at the hotel.

    Good Room. Great Location

    Stayed in September 2023

  • Reviewed: August 31, 2023

    9.0
    Geneve - view to the lake fountain
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 3 nights

    There was no parking place in hotel but well it is city centre. So we parked in the next hotel or in the city parking.

    Nice hotel in a perfect location - next to the lake so walking distance to the city. Close to tram - so if you want to go to CERN - it is also possible. Great place for citi break. Hotel is nice, clean and stuff is freindly.

    Stayed in August 2023

  • Reviewed: August 13, 2023

    8.0
    Excellent location
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    No cattle

    The location

    Stayed in August 2023

  • Reviewed: July 19, 2023

    8.0
    Very Good
    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    I am using this hotel the last 40 years . So you can understand that it is OK to us

    Stayed in July 2023

  • Reviewed: July 10, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Superior Double or Twin Room
    • Stayed 1 night

    when I opened the window, I found rubbish on the window ledge - a cigarette, a cotton bed and a tissue - i cleared it away but please make sure the maids check the window ledges too when they clean the rooms.

    comfortable bed, room had everything I needed

    Stayed in July 2023

  • Reviewed: July 6, 2023

    7.0
    Soulless hotel on great location
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    No available parking. We came by car and left it in a public garage, 300 m away. The room is too small for 4 stars hotel. We were 2 but found only one bathrobe in the room and one pair of slippers. The atmosphere in hotel was strange, we didn't meet any other guest, neither on reception desk, in the lobby nor saw anyone in hotel restaurant.

    Great location. Large and comfortable bathroom.

    Stayed in July 2023

  • Reviewed: July 4, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Fantastic location. Walking distance to the train station and the old city. Very nice staff.

    Stayed in July 2023

  • Reviewed: July 4, 2023

    8.0
    At 300CHF/night asking for another 25CHF/ person / day for breakfast doesn’t look “class”.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The bath tub didn’t evacuate properly

    Position and silence

    Stayed in June 2023

Showing 1 - 25

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