21, quai des Bergues, Saint-Gervais / des Grottes, 1201 Geneva, Switzerland
#53 of 107 hotels in Geneva
Guests' ChoiceBased on 302 hotel reviews
8.2Cleanliness
8.6
Comfort
8.8
Location
9.6
Facilities
8.1
Staff
8.7
Value for money
7.8
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 20, 2024
Raphael
SwitzerlandIt could use some upgrades
Location, everything in walking distance
Stayed in March 2024
Reviewed: March 11, 2024
Hien
SwitzerlandRoom is small.
Great great location! It s next to the lake, also not far from the rail station (10’ walking or one bus stop). Close to Manor shopping mall and supermarket, there are also many shops and restaurants around.
Stayed in March 2024
Reviewed: March 9, 2024
Hamad
QatarGood Location , Good View, Normal Rooms
Stayed in March 2024
Reviewed: March 5, 2024
Wissam
LebanonIt’s old and not modern
Location and view is perfect
Stayed in February 2024
Reviewed: March 5, 2024
Emmanuel
SingaporeThe hotel is very old, feels like 1950s vibe. This adds character to the place, but also unfortunately not as comfortable. The rooms are small and cramped. Not a huge issue for me but don't expect this to be a relaxing environment. If you're just using this as a base to explore the area then it's fine. Breakfast offered was quite limited.
Location is very good, central and a short walk to Geneva train station. Beautiful views from the breakfast room.
Stayed in February 2024
Reviewed: January 11, 2024
Soo-saek
SwitzerlandThe location is a big plus, the room was nice. We were there the 2nd time after last year. It is price wise a good choice. Staff was a little bit friendlier last year, there was a little missunderstanding but all in all it was OK. The portier (I hope I am still allowed to name this role in the nower days) is a very friendly and helpful person. He reminded of us and he is definetly worth to mention as he is very friendly and always a win for this hotel
Stayed in January 2024
Reviewed: January 9, 2024
Seyed
FranceThe next room were smoking!!
Location is great
Stayed in January 2024
Reviewed: January 5, 2024
Yee
United KingdomThere was no breakfast included in the rate
Location and view of the lake from the room
Stayed in January 2024
Reviewed: January 2, 2024
Brendan
CanadaParking not suitable for a large van. However lots of parking close by
Good room size Great location Very comfortable bed Very clean Staff professional, efficient and friendly
Stayed in January 2024
Reviewed: December 16, 2023
Juerg
SingaporeVery helpful on checkin and departure.
Stayed in December 2023
Reviewed: December 10, 2023
Daisy
United KingdomThe only thing I could mention as a negative was the fact they don’t advertise that you have to pay for the parking despite suggesting it as an “amenity”. We booked this place as it was cheaper than having external parking but that didn’t end up being the case. P
Brilliant location, beautiful room - very clean spacious and comfortable. Great for a city break.
Stayed in December 2023
Reviewed: December 10, 2023
Neil
United KingdomThe bathroom was small but perfectly functional. A kettle for tea would have been nice. There was a coffee machine.
The location was brilliant. The staff were so helpful and attentive. The breakfast was good, I had read reviews saying it was poor and sparse. There wasn't a vast amount there but that didn't mean no choice as it was constantly replenished. There was everything you would get in any hotel.
Stayed in December 2023
Reviewed: December 9, 2023
Annette
AustraliaLocation is excellent.
Stayed in December 2023
Reviewed: November 26, 2023
Angelos
GreeceLack of variety at breakfast, excellent coffee, though!
Nice clean hotel, very helpful and pleasant stuff, an honest choice if you want to be in the dead center of Geneva. Great location !
Stayed in November 2023
Reviewed: November 1, 2023
George
CyprusWC and bathroom are very old, small, not comfortable.
Location is very good. Bathroom and WC are not comfortable.
Stayed in November 2023
Reviewed: September 22, 2023
Mannar
United Arab EmiratesSuper clean!!
Stayed in August 2023
Reviewed: September 8, 2023
Muhannad
United KingdomNo proper restaurant or bar available at the hotel.
Good Room. Great Location
Stayed in September 2023
Reviewed: August 31, 2023
Martyna
PolandThere was no parking place in hotel but well it is city centre. So we parked in the next hotel or in the city parking.
Nice hotel in a perfect location - next to the lake so walking distance to the city. Close to tram - so if you want to go to CERN - it is also possible. Great place for citi break. Hotel is nice, clean and stuff is freindly.
Stayed in August 2023
Reviewed: August 13, 2023
Mohammed
Saudi ArabiaNo cattle
The location
Stayed in August 2023
Reviewed: July 19, 2023
Mauricio
GreeceI am using this hotel the last 40 years . So you can understand that it is OK to us
Stayed in July 2023
Reviewed: July 10, 2023
Linda
Switzerlandwhen I opened the window, I found rubbish on the window ledge - a cigarette, a cotton bed and a tissue - i cleared it away but please make sure the maids check the window ledges too when they clean the rooms.
comfortable bed, room had everything I needed
Stayed in July 2023
Reviewed: July 6, 2023
Dražen
CroatiaNo available parking. We came by car and left it in a public garage, 300 m away. The room is too small for 4 stars hotel. We were 2 but found only one bathrobe in the room and one pair of slippers. The atmosphere in hotel was strange, we didn't meet any other guest, neither on reception desk, in the lobby nor saw anyone in hotel restaurant.
Great location. Large and comfortable bathroom.
Stayed in July 2023
Reviewed: July 4, 2023
Sanjay
CanadaFantastic location. Walking distance to the train station and the old city. Very nice staff.
Stayed in July 2023
Reviewed: July 4, 2023
Massimo
ItalyThe bath tub didn’t evacuate properly
Position and silence
Stayed in June 2023
Comillas, Spain
Timişoara, Romania
Lecce, Italy
Sydney, Australia
Marseille, France
Bajo Tigre, Costa Rica
Belgrade, Serbia
Puerto Peñasco, Mexico
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content