Reviews of Hotel Anker Luzern This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Pilatusstrasse 36, 6003 Lucerne, Switzerland
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Loading...
Reviewed: September 14, 2025 · Stayed in September 2025
Verified reviewConvenient location, artistic decor and interesting history of the renovation. Good buffet. Warm staff.
Atmosphere, suite with a view, breakfast
Reviewed: September 14, 2025 · Stayed in September 2025
Verified reviewFront desk staff (Linda) was outstanding.
Ice was not conveniently available
Reviewed: September 14, 2025 · Stayed in September 2025
Verified reviewReviewed: September 12, 2025 · Stayed in September 2025
Verified reviewReviewed: September 12, 2025 · Stayed in September 2025
Verified reviewExtraordinary hotel decor involving unplastered rubble brick walls. This was clearly designed as a feature, but was not to my liking
Reviewed: September 11, 2025 · Stayed in September 2025
Verified reviewReviewed: September 11, 2025 · Stayed in September 2025
Verified reviewReviewed: September 10, 2025 · Stayed in September 2025
Verified reviewVery nice hotel, clean, central location and most importantly the staff was wonderful. Antonia at the front desk was extremely helpful, polite and friendly!
Nothing
Reviewed: September 9, 2025 · Stayed in September 2025
Verified reviewThe beds were comfortable. Breakfast was very good. Staff were friendly and courteous. The hotel was surprisingly quiet, as it was on a busy street.
For the price, we expected to have someplace to put away our clothes since we stayed for three nights. When I asked the desk, they told me that there were no closets/dressers at my “price point”.
Reviewed: September 9, 2025 · Stayed in September 2025
Verified reviewLOCATION BREAKFAST
THE ROOM WAS CROWDED .NO FURNITURE FOR CLOTHES.
Reviewed: September 9, 2025 · Stayed in August 2025
Verified reviewBeautiful, modern, spacious room. Delicious breakfast included. Easy stroll to main attractions and train station. We would stay here again-highly recommend!
Reviewed: September 7, 2025 · Stayed in September 2025
Verified reviewThe hotel I would describe as a boutique hotel type. Very unique decor and we were extremely impressed. I’d definitely recommend without hesitation.
Reviewed: September 7, 2025 · Stayed in September 2025
Verified reviewExcellent breakfast. Very cosy hotel with friendly staff. The hotel receptionists made us very welcome on arrival. Ideal for short walk to railway station and into Lucerne. Loved the modern decor of the hotel
We found it ideal so no need to criticise
Reviewed: September 6, 2025 · Stayed in September 2025
Verified reviewThe room was so big and comfortable and overlooked the Matterhorn. We had a vaulted ceiling that just opened the room, but there was plenty of space. The staff were extremely friendly and helpful with suggestions. The breakfast was excellent.
The water pressure was low in the shower. Temperature was inconsistent. But talk about minor details!
Reviewed: September 5, 2025 · Stayed in September 2025
Verified reviewTruly Swiss!
Reviewed: September 5, 2025 · Stayed in September 2025
Verified reviewLocation was great
bathroom was not functional
Reviewed: September 4, 2025 · Stayed in August 2025
Verified reviewReviewed: September 3, 2025 · Stayed in July 2025
Verified reviewReviewed: September 2, 2025 · Stayed in September 2025
Verified reviewA quirky hotel which gets it all just right. Excellent breakfasts & had a couple of delicious meals in the restaurant.
Nothing to report.
Reviewed: September 2, 2025 · Stayed in August 2025
Verified reviewLocation was perfect. Just a short walk to old town.
Clean and comfortable. Loved the bar/restaurant area design.
Reviewed: August 31, 2025 · Stayed in August 2025
Verified reviewReviewed: August 31, 2025 · Stayed in August 2025
Verified reviewReviewed: August 30, 2025 · Stayed in August 2025
Verified reviewThe hotel and rooms are very comfortable. Staff is very helpful and friendly. The decor is very attractive and communal areas are cozy.
Being picky the lack of a mini fridge in the room.
Reviewed: August 29, 2025 · Stayed in August 2025
Verified reviewReviewed: August 28, 2025 · Stayed in August 2025
Verified review