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Reviews of Sorell Hotel Arabelle 3 stars

Mittelstrasse 6, Langgasse-Felsenau, 3012 Bern, Switzerland

#18 of 36 hotels in Bern

Guests' Choice

Review score

Based on 623 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8

  • Location

    8.6

  • Facilities

    8.1

  • Staff

    9.1

  • Value for money

    7.5

  • Free WiFi

    8.9

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Showing 1 - 75

  • Reviewed: 30 August 2018

    6.3
    Breakfast is nice and the staff accommodating
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There is no AC in the room. A fan is not good and not according to price you pay. It was too hot to sleep in the room.

    Breakfast is nice and the staff accommodating

    Stayed in August 2018

  • Reviewed: 9 July 2018

    7.5
    Switzerland too expansive
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The only big minus is the price. It is too expensive for what it offers, but this is specific for Switzerland. Not too diversified breakfast. A lot of stress due to parking

    Quiet, careful to details, very close to city center by free bus tickets

    Stayed in July 2018

  • Reviewed: 21 June 2018

    7.9
    Overall good stay, thanks to the kind and helpful receptionist.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights

    The beds were just okay, comfort wise. The coffee machine could use some translation. Breakfast food was medium quality. The room was sparsely decorated and used inexpensive materials though it made sense.

    The manager at reception was exceptional in that she went out of her way to help us with trains and other info. Very nice woman. The kitchen staff was kind and attentive. Not used to warm smoothies but the flavor was great nonetheless.

    Stayed in May 2018

  • Reviewed: 7 June 2018

    8.8
    I will recommend this hotel if some one asked me.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    AS many others are same but anyway it would be much easier to access to internet/Wifi.

    Receiptionists are very kind and helpful. There were some fruits and drink at entrance for free, it was feel nice !

    Stayed in June 2018

  • Reviewed: 2 June 2018

    9.6
    Cool Hotel in Great Neighborhood
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Nice, modern room. Up to date facilities. Ask for a room off the street in case it’s warm and you want to sleep with the windows open. Great location near tram stop and train station. I’d stay here again in a heartbeat!

    Stayed in June 2018

  • Reviewed: 3 May 2018

    6.7
    Good localisation but room for improvement
    • Business trip
    • Group
    • 3 rooms
    • Stayed 1 night

    The corridor looked like in a prison. The rooms were muhc nicer than the corridor. Breakfast was poor: I never tested scranbled eggs like this before...

    Very nice personal. Good localisation.

    Stayed in April 2018

  • Reviewed: 30 April 2018

    9.6
    I had a very pleasant stay, the only thing that did not work...
    • Business trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    I had a very pleasant stay, the only thing that did not work properly was the wifi, but it could have been a problem with my laptop rather than the hotel wifi.

    Stayed in April 2018

  • Reviewed: 3 April 2018

    9.2
    We loved it
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    We loved everything about this hotel. The most frendly and helpful personnel we have ever seen, delicious breakfast, very good location. If we go to Bern again, we will not look for another hotel.

    Stayed in April 2018

  • Reviewed: 22 March 2018

    8.8
    Very good location close to the City Centre - a free bus...
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    No restaurant or bar facilities other than for breakfast

    Very good location close to the City Centre - a free bus ride away. Good sized clean room with friendly welcome. Excellent for an overnight stay.

    Stayed in March 2018

  • Reviewed: 21 November 2017

    7.1
    Good value of money
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    -room was very tiny, not suggested for couple -facility was a bit old

    -very good location, a stone's throw from bus stop -friendly staff -free coffee and fruits at lobby as other Sorell hotels

    Stayed in November 2017

  • Reviewed: 21 October 2017

    10
    Beautiful stay
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights

    A comfortable and moderately priced hotel within easy daily reach of anyplace. Another characteristic feature of the hotel is an extraordinary breakfast. It is worth of recommendation especially for business trip.

    Stayed in October 2017

  • Reviewed: 18 October 2017

    8.3
    Good value for money in a pleasant neighbourhood
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    The hotel smells quite mouldy (especially in the entrance area where they try their best to mask it with some sort of perfume), soemthing should be done about that. The bathroom was quite little. The queen-size bed is not very big and if you're used to king-size that might be problematic

    The staff was very friendly and helpful, the queen-size bed was good and firm. We got a big room in the building across from the main hotel. The breakfast was very fresh, nicely presented and had a good choice.

    Stayed in October 2017

  • Reviewed: 14 October 2017

    9.6
    Wonderful - would stay here again.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom was a little cramped but the shower had great water pressure so that made up for it.

    The staff were very friendly and helpful, our room was spacious and the shower had lots of pressure so it was so great. The public transit ticket they give give you was a great bonus!! And finally - the breakfast was great. We would happily stay here again.

    Stayed in October 2017

  • Reviewed: 4 October 2017

    8.8
    I had a nice time in friendly surroundings!
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No minibar, no room service

    The ladies at the reception (especially upon checking in!) were SO friendly. It was lovely! Upon checking out I forgot something in my room. And after calling they are sending it to me in the post! GREAT!

    Stayed in October 2017

  • Reviewed: 4 October 2017

    9.6
    Quick trip to Bern
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I have no complaints

    The Hotel is small but big in other aspects. Service at the reception is excellent, every single person we interacted with at the hotel was very helpful. Breakfast was very good and varied. Overall the hotel is very cozy

    Stayed in October 2017

  • Reviewed: 18 September 2017

    8.3
    Staff were fantastic.
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Beds were very hard, but that was the only negative.

    Staff were fantastic. Location was great - very accessible to public transit and easy walking to the core and the university. Room was spacious. Shower was great. Breakfast was great and they cheerfully accommodated food sensitivities. Best hard boiled eggs ever.

    Stayed in September 2017

  • Reviewed: 25 July 2017

    3.3
    Only 1 star
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Front desk staff were very rude. We booked and paid for 3 adults and clearly the third bed was a child one extremely uncomfortable. The room was full of dusty, no aircon and no extra soap was given.

    It is only worth the breakfast

    Stayed in July 2017

  • Reviewed: 17 July 2017

    9.2
    First Sorrel Hotel visit enjoyable in Bern!
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    No complaints

    Excellent breakfast. Amazing staff upon arrival, @ breakfast & @ departure. Lovely neighborhood. Close to train station to get to Stade du Suisse. Like the bathroom heated floors.

    Stayed in July 2017

  • Reviewed: 22 June 2017

    6.3
    Good enough
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Although the rooms are non-smoker, when I entered mine for the first time there was a strong smell of smoking and the curtains were closed which made things worse. The pillow was not good. It did not have much content and I had to use a towel instead.

    The space of the room, it was bigger than I expected. The breakfast had a good variety, although did not have fresh juice option. They had a big fan in the room.

    Stayed in June 2017

  • Reviewed: 12 June 2017

    10
    Love this hotel!
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Just the pillows; they were like been using for 10years with no replacement.

    Love this hotel! We'll definitely come back! The room is quite bigger than we expect; big enough for 3 of us (2 adults+1.5year old). Breakfast was beyond expectation; varieties of hams, cheese, breads, cereals and drinks . The room was clean and newly renovated. Staff was so helpful and nice.

    Stayed in June 2017

  • Reviewed: 7 June 2017

    8.8
    Good budget hotel
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights

    Bed was a bit hard.

    A well run budget hotel with friendly, professional staff. My room faced into an internal courtyard and had a pleasant aspect. Number 12 bus, which is free with the hotel guest card, stops nearby. It runs past the train station and through the old town and was very convenient.

    Stayed in June 2017

  • Reviewed: 16 May 2017

    9.6
    Comfortable, modern clean place for a business-trip.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Bathroom was a bit small but OK.

    Nice very spacious and quiet room in the annex building (a few steps to go down first with luggage, then an elevator), looking out over an inner court. Parking is a hassle, I had to park a few streets away. But this was about the only frawback, the rest was absolutely worth it. Very clean and modern, stylish, good bed. Desk. Ample draer space. Kind service.

    Stayed in May 2017

  • Reviewed: 2 May 2017

    7.5
    Nice place. Bring ear plugs for weekend stays.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    By University. Noisy partiers on weekend.

    easy to connect from train. 3 tram stops and then 1/2 block walk. Nice large room w garden view from interiior rooms. Good breakfast.

    Stayed in April 2017

  • Reviewed: 28 March 2017

    9.2
    Nice hotel just 5 minutes walk from the train station and...
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    Nice hotel just 5 minutes walk from the train station and the university. The old town is further, but you can go there with a bus which stops next to the hotel, and it is free with the free transportation ticket you get in the hotel. The room is large and comfortable: nice TV, desk, floor heating in the shower room. Very good wifi and breakfast with lots of options. Overall, a very good hotel.

    Stayed in March 2017

  • Reviewed: 15 February 2017

    7.9
    Quiet location and the breakfast was great.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    Bed was a bit small. Only 2 pillows but asked for 2 more and after searching the receptionist found two neck support pillows. Sorrell leaflet advertised a choice of pillows so this was not very good. Parking in the area is very expensive but so is everything else!

    Quiet location and the breakfast was great. Lots of choice, all very fresh and served until 10.30am. Chairs in the room if we wanted to stay in. Close to free public transport into the centre of town and parking permit provided for our hire car on a daily basis.

    Stayed in February 2017

  • Reviewed: 9 February 2017

    9.6
    Great hotel in the "Längasse"-part of the town, nice staff
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Family with kids beware: There is a XXX-cinema right between the two "hotel houses", so if your kids don't understand yet what red light + cinema means... ;-) Breakfast was good, I missed a mied fruit salad as a plus, then it would be perfect!

    A typical, good Swiss breakfast - that's how you start a day. Hotel ***, thus no big luxury but for the price absolutely perfect. Maybe a little bit loud on the street-side. Take earplugs if you are sensible.

    Stayed in February 2017

  • Reviewed: 22 January 2017

    10
    Great Location, few minutes away from the train station and...
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Great Location, few minutes away from the train station and in a nice area. Extremely helpful and competent staff. Nice, modern, silent, clean, spacious, and fully equiped rooms. What more?

    Stayed in January 2017

  • Reviewed: 4 January 2017

    8.3
    nice hotel
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night

    the triple room is kinda small for 3 people.

    Staffs are very considerate. They prepared everything for us before we arrived, e.g. bus pass, wifi password, etc. bus service is very convenient and location is not a concern.

    Stayed in December 2016

  • Reviewed: 19 December 2016

    7.1
    Did not match description in booking.com
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The room description in booking.com stated that a robe and slippers would be in the room. These were not provided. If I had known, I would have brought my own. The room and facilities should match the descriptions provided, otherwise they should offer a refund! Bed and pillows were too soft. A brochure said other pillows were available but this did not seem to be the case. A refrigerator in the room would have been nice, but at least this was not promised in the description.

    Rooms were clean. Staff was efficient and friendly. Breakfast was fine, average for a Swiss hotel, but with bonus points for good coffee options. Fresh fruit in the lobby was a nice touch. Location is good, a ten minute walk from main station or a short bus ride into town. The free bus pass was very useful!

    Stayed in December 2016

  • Reviewed: 31 October 2016

    7.5
    Average Swiss hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Breakfast selection was good but by 9am no more scrambled eggs and other things - no refill. You better go early if you want the full selection. The bed was quite narrow. Not even queen size i guess.

    Average Swiss hotel

    Stayed in October 2016

  • Reviewed: 9 October 2016

    7.9
    Good value for money
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Location a bit far from the station, Small cramped shower cubicle, Exhaust needs to be controllable.

    Clean ,spacious rooms, balcony available,kettle in room , tea and coffee sachets, friendly efficient staff, Good spread for breakfast, Water provided.

    Stayed in October 2016

  • Reviewed: 30 September 2016

    7.1
    Size of the room and bathroom was ok.
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    Entrance in the 2 house - doesn't smell good. The coffee could be better, doesn't taste really like it should.

    Size of the room and bathroom was ok. Friendly staff.

    Stayed in September 2016

  • Reviewed: 15 July 2018

    6.3
    Air conditioning would be nice
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Air conditioning would be nice

    Stayed in July 2018

  • Reviewed: 6 June 2018

    9.2
    The breakfast.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No fridge in room. Should have at least a snall fridge .

    The breakfast..

    Stayed in June 2018

  • Reviewed: 24 April 2018

    9.6
    Modern efficiency
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Modern efficiency Loved the portable fan in the room.

    Stayed in April 2018

  • Reviewed: 20 March 2018

    9.6
    Would go back
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 3 nights

    Room was quite, clean comfortable. Breakfast buffet style well presented, plenty on offer.

    Stayed in March 2018

  • Reviewed: 9 March 2018

    10
    Very nice hotel, close to the main station.
    • Business trip
    • Solo traveller
    • Triple Room
    • Stayed 1 night

    Very nice hotel, close to the main station. Very good breakfast too!

    Stayed in March 2018

  • Reviewed: 6 March 2018

    9.6
    Staff amazingly helpful.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    Staff amazingly helpful. The location was great, just a few stops on the local transport and you are in the old town.

    Stayed in March 2018

  • Reviewed: 10 November 2017

    10
    WiFi should be free
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    WiFi should be free

    Stayed in October 2017

  • Reviewed: 9 November 2017

    10
    A little bit too hot in the room
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    A little bit too hot in the room

    Stayed in November 2017

  • Reviewed: 11 October 2017

    10
    Good.
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nice staff, they care about the details ,good job .

    Stayed in October 2017

  • Reviewed: 14 September 2017

    9.6
    We enjoyed it immensely, the only downfall was that it was not available for longer.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was so good. Very glad it's included in the price.

    Stayed in September 2017

  • Reviewed: 10 September 2017

    6.7
    Breakfast
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Pillows Lack of light in the room

    Breakfast

    Stayed in September 2017

  • Reviewed: 7 September 2017

    9.6
    This hotel , like the others in Bern and in Switzerland in...
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    This hotel , like the others in Bern and in Switzerland in general, are quite expensive.

    Stayed in September 2017

  • Reviewed: 6 September 2017

    9.2
    Liked the location, hospitality and breakfast!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    Liked the location, hospitality and breakfast!!

    Stayed in September 2017

  • Reviewed: 24 August 2017

    7.1
    Bed is good but room is too hot when i had visited the place...
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 2 nights

    Bed is good but room is too hot when i had visited the place and no proper air flow based on the temperature

    Stayed in August 2017

  • Reviewed: 6 July 2017

    8.3
    good price, good location, clean, breakfast ok
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    good price, good location, clean, breakfast ok

    Stayed in July 2017

  • Reviewed: 9 June 2017

    9.2
    Helpful and friendly receptionist.
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Helpful and friendly receptionist. Ideal for public transport. Curry restaurant round the corner a must to visit.

    Stayed in June 2017

  • Reviewed: 29 May 2017

    9.2
    - good location, close to the center of Bern
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    - no information where the room is located

    - good location, close to the center of Bern - helpful personnel - quite room

    Stayed in May 2017

  • Reviewed: 25 May 2017

    8.8
    Excellent location close to the city centre.
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No parking

    Excellent location close to the city centre. Spacious room.

    Stayed in May 2017

  • Reviewed: 17 April 2017

    7.5
    Good meal.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    The bed wasn't comfortable.

    Good meal.

    Stayed in April 2017

  • Reviewed: 3 February 2017

    10
    Magic box in the bathroom with some needed things for...
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights

    Magic box in the bathroom with some needed things for personal hygiene and clothes repair.

    Stayed in January 2017

  • Reviewed: 18 December 2016

    7.1
    Good stay for one night
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Ben collegata al centro città

    Stayed in December 2016

  • Reviewed: 21 November 2016

    9.6
    Perfect location for University of Bern
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Clean, wide and with everything needed

    Stayed in November 2016

  • Reviewed: 25 October 2016

    7.5
    Good value for the money
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Single duvets on a double bed

    Good breakfast, big room & free travel voucher

    Stayed in October 2016

  • Reviewed: 6 October 2016

    8.8
    Just spent four nights in this hotel...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Pillows were terrible. Also, our room was located in a different building from the reception and breakfast area.

    Staff were very friendly and helpful.

    Stayed in October 2016

  • Reviewed: 5 October 2016

    7.9
    Good breakfast, also with gluten free bread.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights

    No parking space.

    Good breakfast, also with gluten free bread. Free local transport tickets. Direct bus to the centre.

    Stayed in September 2016

  • Reviewed: 29 September 2016

    8.8
    Clean room.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Small room

    Clean room. Good facilities.

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 7 May 2016

    4.2
    The breakfast was amazing.
    • Leisure trip
    • Couple

    Spare master keys were made available to ANYONE when the key stops working, which it did both days and the front desk is only manned a few hours a day. No security, did not feel safe.

    The breakfast was amazing. Great, clean restaurant.

  • Reviewed: 26 April 2016

    9.6
    from central station, it is a little difficult to find, but...
    • Leisure trip
    • Solo traveller

    from central station, it is a little difficult to find, but "number12 bus" take you just close to the hotel. clean comfortable room and stuff members speak good english.

  • Reviewed: 19 April 2016

    9.2
    Calm and quiet.
    • Leisure trip
    • Solo traveller

    Tea spoon in the room was the cheapest plastic one. Very strange impression :)

    Calm and quiet. Very comfortable. Clean. Acceptable price for Switzerland. 100% comply with expectations

  • Reviewed: 31 March 2016

    7.9
    Clean, roomy, comfortable room.
    • Leisure trip
    • Couple

    Room is pricey, but maybe Bern is just expensive. Bathroom is too small compared to rest of the room. When checking out, either use cash or tell the staff to charge your credit card in local currency (CHF). I forgot to do that and get charged in USD, which cost me extra foreign transaction fees. Pillows were too fluffy and soft.

    Clean, roomy, comfortable room. Quick walk from bus stop.

  • Reviewed: 27 March 2016

    9.6
    Attentive staff - offered transport tickets as part of the...
    • Leisure trip
    • Family with older children

    Attentive staff - offered transport tickets as part of the hotel stay, recommended great restaurante at Rosengarten. Great location, 10min walk from train station.

  • Reviewed: 21 February 2016

    5.8
    Big room.
    • Couple

    It has 2 buildings and if you stay in the one in the back you have to cross the garden. Only 2 tv stations in english.

    Big room. Good enough breakfast. Very close to the bus station and a very short walk to the train station.

  • Reviewed: 26 January 2016

    8.8
    It's a small hotel that offers bed and breakfast, with...
    • Business trip
    • Solo traveller

    I was generally very happy with everything.

    It's a small hotel that offers bed and breakfast, with very clean facilities. They serve hot breakfast, self-service with a selection of options. It's very close to the Bern train station, University and also Bern old city which is very convenient. They offer self-service checkin, they have free wi fi, complementary fruit and juice available all day and a snack machine should you need a bite. There are a few nice restaurants nearby, and also banks. This is the 4th time I am staying at this hotel. I really like it.

  • Reviewed: 21 January 2016

    9.6
    1. Excellent hospitality.
    • Business trip
    • Solo traveller

    1. Excellent hospitality. 2. Room was very clean. 3. Breakfast buffet was excellently laid out with a wide selection. Liked their muffins, smoothies and yoghurts. But there were also a selection of various hams. 4. Location was excellent because it is located right next to a bus stop that leads directly to the city centre and you get a free travel pass from the hotel for the duration of your stay.

  • Reviewed: 8 January 2016

    8.8
    Excellent breakfast, the hotel is very close to the bus-stop...
    • Leisure trip
    • Couple

    Excellent breakfast, the hotel is very close to the bus-stop, directly connected with the center of the city and the Paul Klee Center. Very spacious, warm and clean room.

  • Reviewed: 9 December 2015

    7.9
    - Good value for Bern
    • Leisure trip
    • Solo traveller

    I could hear the TV in adjoining room

    - Good value for Bern - Good breakfast (incl salmon, eggs, home made jams & burcher muesli) - 10 to 15 mins walk from the main station - Decent, quiet neighbourhood - Friendly check-in & breakfast room staff - Near a bakery and a supermarket for supplies -

  • Reviewed: 29 November 2015

    10
    Everything.
    • Leisure trip
    • Solo traveller

    Nothing. It was a perfect experience.

    Everything. I don't have ONE complaint about this hotel. It was absurdly clean, quiet, well located, with caring staff. Absolutely perfect.

  • Reviewed: 15 November 2015

    10
    Very good quality for the price I've paid.
    • Business trip
    • Solo traveller

    My room was on the first floor which was a ground floor and I was afraid of keeping window opened for the whole night for safety reasons.

    Very good quality for the price I've paid. Spacious room, clean, breakfast is very good - you can find everything you like. Hotel provides you with a free Bern transport tickets for the whole duration of your stay. Location is very convenient - 2 stops from the main railroad station, but it takes you only 3 minutes by bus which runs very frequently.

  • Reviewed: 26 October 2015

    8.8
    it's in a quiet community,and not far away from the...
    • Leisure trip
    • Group

    bed is actually small for two people

    it's in a quiet community,and not far away from the train station, 2 bus stop and the bus could also connect to the old town and major tourist attractions like the clock tower einstein house and etc.

  • Reviewed: 18 October 2015

    8.3
    The staff is nice.
    • Leisure trip
    • Couple

    The staff is nice.The breadfast is good. The location is convenient, taking bus No12 opposite the train station , under the glass shed, getting off at the third stop "Mittelstrasse", walking a few steps backward and turming left.

  • Reviewed: 24 September 2015

    9.2
    -Close to university and only few stops to the main railway...
    • Business trip
    • Solo traveller

    -Self made drink /tea fruitjuce empty at arrival

    -Close to university and only few stops to the main railway station - center of Berne -Free 2 day travel pass for the city -quiet at night

  • Reviewed: 8 September 2015

    7.9
    The room was large, with a big bed on one side and the same...
    • Leisure trip
    • Couple

    The room was large, with a big bed on one side and the same space on the opposite side with a table plus comfy small armchairs and a desk in the middle. The room faced the back of the building, being completely silent. The hotel is at walking distance from the center, 10 min walk including going through the labyrinth of the train station.

  • Reviewed: 3 September 2015

    7.5
    spacious room
    • Business trip
    • Solo traveller

    very noisy from ice maschine in room and at breakfast !!!! staff started to argue when I mentioned the noise - very unprofessionel

    spacious room water kettle, coffee/tea

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