Reviews of Boutique Hotel Art de Vivre & SPA This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Rte de Fleurs des Champs 17, 3963 Crans-Montana, Switzerland
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Reviewed: August 12, 2025 · Stayed in August 2025
Verified reviewReviewed: August 10, 2025 · Stayed in August 2025
Verified reviewThe service of staff
The beds are not comfortable
Thank you for your evaluation.
Reviewed: August 9, 2025 · Stayed in August 2025
Verified reviewGreat location and really nice hotel
It’s not amazing… but it is good. For the price I would probably expect more, but crans Montana is an expensive place!
Hi, thank you for your evaluation. Hope to welcome you again... Regarding the price, Switzerland is expensive we pay our staff more than 8X than in europe. That explain the prices.
Reviewed: August 5, 2025 · Stayed in August 2025
Verified reviewLocation was fine. Nice breakfast room and spa but didn't use either
outdated, old, scratchy sheets, thin walls, bed too close to the door (layout super weird), staff seemed clueless and we'd asked for a taxi pick up which never arrived
Hi, sorry you didn't like the layout of our room, it is so since 1929, yes, an old building but renovated every year. We just made 1.2mio investment for your comfort. Hope you'll see it.
Reviewed: August 4, 2025 · Stayed in August 2025
Verified reviewLeo at reception desk was very professional and helpful.
We have stayed here a few times and used to like this hotel but the cost cutting across all areas of the hotel that is really showing. Spa has too many guests from outside the hotel who can be loud and messy. Restaurant is closed. Bar is not staffed.
Hi, sorry you think we cut costs. We just invest 1.2 million in the building for your comfort. When you renovate a building it is always complicated an we cannot be sure of when it is finished and the services are sometimes difficult to organise. The restaurant is closed until december 15th because of that. We hope to welcome you again anyway.
Hi, sorry you think we cut costs. We just invest 1.2 million in the building for your comfort. When you renovate a building it is always complicated an we cannot be sure of when it is finished and the services are sometimes difficult to org… Show more
Reviewed: May 31, 2025 · Stayed in May 2025
Verified reviewReviewed: April 17, 2025 · Stayed in April 2025
Verified reviewReviewed: April 17, 2025 · Stayed in April 2025
Verified reviewReviewed: March 27, 2025 · Stayed in March 2025
Verified reviewI stayed in a room that was in desperate need of a complete renovation. The walls were dirty and cracked, the doors and frames were chipped and peeling, and the floor was scratched and uneven. The bathroom looked nothing like the photos shown in the hotel presentation — in reality, it was outdated and seemed to be at least 20 years old. One of the towels I received was literally black with dirt. The water pressure in the bathroom was so low that it was impossible to take a proper shower. On top of that, the sound insulation was practically nonexistent — I could hear every step and noise coming from the neighboring rooms and ceiling. Given the price I paid, I absolutely do not recommend this place.
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry that your room did not meet your expectations and that several aspects of your stay were disappointing. Your feedback is important to us as it helps us identify areas for improvement. Please know that we are currently in the process of renovating some of our rooms, as well as the exterior of the hotel, to enhance our guests’ comfort. We also take your comments regarding the maintenance and quality of the bathroom very seriously, and we will ensure this matter is addressed. Regarding the soundproofing, we understand how it impacted your comfort, and we will continue to work on solutions to improve the guest experience. We hope you will give us another opportunity to provide you with a more enjoyable stay. Kind regards, Team Art de Vivre
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry that your room did not meet your expectations and that several aspects of your stay were disappointing. Your feedback is important to us as it helps us … Show more
Reviewed: March 23, 2025 · Stayed in March 2025
Verified reviewReviewed: March 23, 2025 · Stayed in January 2025
Verified reviewVery convenient and very friendly.
the room for skis and boots is sub standard.
Reviewed: February 10, 2025 · Stayed in February 2025
Verified reviewGood location, comfortable bed and great views from the room
The SPA and Wellness center is awful. Coming to the hotel after ski was the biggest disappointment to find out that the pool is cold and my daughter (5 yo) couldn’t use any of the amenities. The jacuzzi is outside and it’s small. It was full of outside people, not hotel guests, mostly man who were washing themselves on the showers naked and there was a strong smell of cannabis in the whole SPA area. Definitely not a kids friendly zone!!! Also, I have paid for 2 adultes and a child room rate, and in my reservation was written that child stays for free. At check out I was forced to pay additional CHF 80 for the child's bed, which I had never requested, because my daughter sleeps with us. PLEASE DO NOT TAKE YOUR KIDS TO THIS HOTEL!!!!
Reviewed: January 29, 2025 · Stayed in January 2025
Verified reviewReviewed: January 24, 2025 · Stayed in January 2025
Verified reviewReviewed: January 22, 2025 · Stayed in January 2025
Verified reviewFacilities were great, amazing infrastructure. Jacuzzi could be a biiit warmer but overall sauna, pool and jacuzzi were amazing! Room has a lot of space which I really appreciated. Breakfast was also impeccable, I miss it already!
The mattress had a memory foam pillow top that I really really dislike, as it’s super bad for my back (I have a hernia and memory foam mattresses make it worse) but I understand it’s something a lot of guests appreciate. So it’s not a negative review, just a comment haha
hi, thank your for your comment. Regarding the pillow, just tell us, we have pelnty different pillows styles. Hope to welcome you another time.
Reviewed: January 21, 2025 · Stayed in January 2025
Verified reviewReviewed: January 19, 2025 · Stayed in January 2025
Verified reviewReviewed: December 25, 2024 · Stayed in December 2024
Verified reviewReviewed: October 14, 2024 · Stayed in October 2024
Verified reviewThe team is so kind and helpful, the rooms are clean and spacious, the facilities are wonderful
If I had to complain, I'd ask for the steam room to be open earlier.
Reviewed: October 10, 2024 · Stayed in September 2024
Verified reviewReviewed: September 22, 2024 · Stayed in September 2024
Verified reviewReviewed: September 7, 2024 · Stayed in August 2024
Verified reviewReviewed: September 4, 2024 · Stayed in July 2024
Verified reviewReviewed: August 26, 2024 · Stayed in August 2024
Verified reviewCentral location, with nice views and a cosy lobby bar. Nice spa. Very friendly people.