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Reviews of Artemis 3 stars

Hanniggasse 1, 3906 Saas-Fee, Switzerland

#58 of 130 hotels in Saas-Fee

Guests' Choice

Review score

Based on 610 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.1

  • Location

    8.6

  • Facilities

    8

  • Staff

    8.2

  • Value for money

    8.3

  • Free WiFi

    8.9

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Showing 1 - 75

  • Reviewed: 7 January 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 7 nights

    There are few things to be reconsidered to improve guest experience.... The size of the rooms and the bathrooms is not sufficient and the lighting in the rooms did not add anything to the atmosphere than LIGHT. It was a bit too clinical. Taking into consideration that most guests will stay a number of days, a wider variety of choice - from day to day - during breakfast would be appreciated.

    The receipt upon arrival was friendly and so that we all felt at home quickly. The hotel rooms were cleaned every day, very thoroughly. The breakfast was good, reasonably well sorted and supported by very friendly staff, James. Free coffee, tea and hot chocolate with chocolate cookies throughout the day. Staff was flexible and enabled use of breakfast room for study on a day that there was too much wind to do anything outside

    Stayed in January 2018

  • Reviewed: 4 January 2018

    • Leisure trip
    • Family with young children
    • Standard Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Streetsite gives some rumour in the early mornings. It was no problem because we stayed only 1 night.

    Value for money. The view on the mountains was great, even from baselevel.

    Stayed in January 2018

  • Reviewed: 4 January 2018

    • Leisure trip
    • Family with young children
    • Standard Double Room with Balcony
    • Stayed 4 nights

    Nothing in particular.

    To have coffe or tee and sthing to eat at the reception all day and night is a very good idea. We love it. To have a guy at the reception speaking Spanish was a nice surprise as my daughter was born in Lima, Peru.

    Stayed in January 2018

  • Reviewed: 27 December 2017

    • Leisure trip
    • Family with young children
    • Family Two-Bedroom Suite
    • Stayed 7 nights
    • Submitted via mobile

    Nice that leftover croissants from breakfast were left out for guests throughout the day. Also really helpful having a ski storage and drying room across the road from the Alpin Express gondola

    Stayed in December 2017

  • Reviewed: 29 August 2017

    • Leisure trip
    • Solo traveller
    • Superior Double Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Bed was a bit firm, but everything else was great

    Free coffee in the lounge. The staff also accommodated dropping my son off at his accommodations and also were flexible in rearranging things to let me stay for an extra night.

    Stayed in August 2017

  • Reviewed: 20 July 2017

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 1 night

    I can't thing of anything they could have done better.

    Room, staff, reception, breakfast, breakfast area, and the coffee (aaah the coffee!!) -- loved it all. We were quite demanding guests as we stayed 3 nights out of 5 (with 2 overnight stays in Bergshütten in between), yet there was no problem storing our belongings in their luggage room, nor filling our thermoses as we took off on our excursions. We were even upgraded from a 2- to a 3-bed room free of charge. Fabio and his staff did their utmost to accomodate us. I really recommend this place.

    Stayed in July 2017

  • Reviewed: 10 April 2017

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Croissants were fantastic, breakfast in general not bad at all. The room and the bathroom could have been cleaned better.. staff organised pick up and drop off at the parking, which was helpful, other than that there wasn't much communication. Very good location.

    Stayed in April 2017

  • Reviewed: 24 March 2017

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Bit of problem with TV but not that important for us as we were visiting family in their home .

    Comfortable room, lovely breakfast & tea,coffee accessible all the time. Altogether very relaxing atmosphere !

    Stayed in March 2017

  • Reviewed: 9 January 2017

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 2 nights

    N/A

    The hotel was great, the staff helped with all questions and were always very friendly and smiling. The rooms were comfortable and well equipped and really made the stay perfect.

    Stayed in January 2017

  • Reviewed: 2 January 2017

    • Leisure trip
    • Family with young children
    • Standard Triple Room with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    Location was a hike from centre and ski lifts. The facilities were quite basic. Not good value for money.

    Spacious room , comfortable bed and powerful shower. Good breakfast, tea and coffee making facilities.

    Stayed in January 2017

  • Reviewed: 19 December 2016

    • Leisure trip
    • Family with young children
    • Standard Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Wish it had a restaurant . Not a problem as there are lots nearby- I just had the feeling that if it was run to the same standard as the B and B it would be excellent.

    Fantastic breakfast, comfortable beds, good sized rooms with lovely view, ideal location, free locked ski room by Alpin Express, lovely staff, keycode box for late arrival ( 2am!). Free lift to car park on departure ( and arrival if at reasonable hour)spotlessly clean. Plenty of hot water.

    Stayed in December 2016

  • Reviewed: 11 December 2016

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Hotel is located good on the Main Street of the village Though can be a walk from the ski cables But the hotel offers their ride service so not really a problem Though there is a verity, for me the breakfast could be better, though it might be that there were less things because season hasent started yet...some vegetables could be nice.. Though ingredients are amazing ( breads, croissant, cheeses etc)

    It's a great hotel!! Very recommended!! Clean rooms, friendly staff Blankets and pillows are like fluffy soft clouds! Very comfortable! Room is really nice with balcony with amazing views Free coffee and tea in lobby which is perfect after a day of skiing The price was amazing actually ( just before high season middle of week- wa got a great deal!)

    Stayed in December 2016

  • Reviewed: 15 September 2016

    • Leisure trip
    • Solo traveller
    • Standard Double Room with Balcony
    • Stayed 4 nights

    The coffee machine in the lounge, available free 24/24, with excellent coffee. The large TV set (but could have more channels). The flowers on the balcony. The nice breakfast room.

    Stayed in September 2016

  • Reviewed: 18 April 2018

    • Leisure trip
    • Group
    • Standard Triple Room with Balcony
    • Stayed 2 nights

    excellent location, friendly staff, highly recommend

    Stayed in April 2018

  • Reviewed: 16 April 2018

    • Leisure trip
    • Group
    • Family Room with Balcony (2 Adults + 2 Children)
    • Stayed 2 nights

    Breakfast could have been better

    Nice hotel, close to the center of the village

    Stayed in April 2018

  • Reviewed: 16 April 2018

    • Leisure trip
    • People with friends
    • Standard Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Great location, friendly staff

    Stayed in April 2018

  • Reviewed: 8 April 2018

    • Leisure trip
    • Family with young children
    • Family Room with Balcony (2 Adults + 2 Children)
    • Stayed 6 nights
    • Submitted via mobile

    Lovely breakfast, clean spacious room, great!

    Stayed in April 2018

  • Reviewed: 4 March 2018

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 4 nights

    Showers were very cramped, bathroom quite small

    Good breakfasts.

    Stayed in March 2018

  • Reviewed: 6 January 2018

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    No answer to emails and to request of cancellation or eventually to a postponing of the reservation.

    Stayed in January 2018

  • Reviewed: 3 January 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 5 nights
    • Submitted via mobile

    Pillows

    Nice touches like free drinks in the reception hall

    Stayed in January 2018

  • Reviewed: 11 December 2017

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 1 night

    Room was very hot - had to open the window to sleep

    Appreciated the extra fluffy/soft duvet

    Stayed in December 2017

  • Reviewed: 5 October 2017

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Great location

    Stayed in September 2017

  • Reviewed: 19 September 2017

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 1 night

    The disinterested attitude of staff on arrival and departure

    Coffee and tea facilities all day

    Stayed in September 2017

  • Reviewed: 14 September 2017

    • Leisure trip
    • Group
    • Standard Double Room with Balcony
    • Stayed 1 night

    the bathroom soaps smelled weird

    Breakfast was great. Great property and location.

    Stayed in September 2017

  • Reviewed: 18 July 2017

    • Leisure trip
    • Group
    • Standard Double Room with Balcony
    • Stayed 1 night

    ambiance cold

    clean correct

    Stayed in July 2017

  • Reviewed: 25 April 2017

    • Leisure trip
    • Group
    • Standard Triple Room with Balcony
    • Stayed 2 nights

    Perfect location, highly recommended booking. We will stay here again next ski season.

    Stayed in April 2017

  • Reviewed: 11 April 2017

    • Leisure trip
    • Group
    • Standard Double Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    The staff were extremely knowledgeable and super friendly; comfortable beds; great views from the balcony

    Stayed in April 2017

  • Reviewed: 24 February 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 5 nights

    great central location, great breakfast, friendly staff. Free hot drinks machine all day a nice touch after a days skiing

    Stayed in February 2017

  • Reviewed: 10 January 2017

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 3 nights

    Crossiants were really good!!!

    Stayed in January 2017

  • Reviewed: 14 December 2016

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Everything was so perfect, the location the amazing view the crew the excellent breakfast! Amazing

    Stayed in December 2016

  • Reviewed: 27 October 2016

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 1 night

    It met our needs exactly plus the staff were most helpful

    Stayed in September 2016

  • Reviewed: 18 September 2016

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 2 nights

    The service was excellent. The free tea and coffee in the foyer was great. We had a sunny balcony with a view over the village. Internet was good.

    Stayed in September 2016

  • Reviewed: 9 September 2016

    • Leisure trip
    • Group
    • Standard Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Helpful staff, free ticket for chair lifts. Tea & coffee making facilities

    Stayed in September 2016

  • Reviewed: 25 August 2016

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 2 nights

    Great location and breakfast. The staff were also very friendly and helpful with everything.

    Stayed in August 2016

  • Reviewed: 12 July 2016

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 1 night

    The bed was comfortable, the room a fair size. Free tea and coffee in the entrance hall. Friendly staff.

    Stayed in July 2016

  • Reviewed: 12 July 2016

    • Leisure trip
    • Solo traveller
    • Standard Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    nil

    Good location, price included breakfast, quiet location, near to Hanning cable car station

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 28 March 2016

    • Leisure trip
    • Couple

    Our room was far too hot but I believe you could ask for the temperature to be turned down. Rather far from the main slopes but there is a locker room for you to store skiis so they don't have to be carried back to the hotel. However, would be perfect in the summer as near the main 'walking' lift. The bus service in the town is poor. Long waits.

    Best croissants we have had for years. Hot drinks (i.e. tea!) available at all times. Very helpful with our untidy luggage and explaining about the Tourist Pass. (Don't worry if you are not given one at your accommodation - it just means they haven't charged you the tax which covers the cost of it.) We had a superior quiet room with a lovely balcony and view.

  • Reviewed: 15 March 2016

    • Leisure trip
    • Couple

    - Very friendly staff - Very central location, plenty of shops, restaurants around - Close to bus stop - All day hot tea/coffee/chocolate - Appreciated the croissant at the reception as we came back from ski really hungry and still needed to wait for dinner - Easy to reach the staff through the phone at the reception- if they are not there - Free hotel ski room just across the lifts so that no need to carry the stuff everyday - 15% discount on ski rentals at the shop across the lifts - Free transport to ski lifts first day to help carry our ski equipment - Free transport to bus stop on the way back - Plenty of space in the room - Late check out availability

  • Reviewed: 15 March 2016

    • Leisure trip
    • Couple

    Room was too hot, unfortunately some very noisy people travelling back from bars and clubs on Saturday night, such a quiet town that noise travels very easily...

    Convenient location, friendly staff, excellent service including to & from ski lift with equipment storage at the lift, comfortable beds.

  • Reviewed: 13 March 2016

    • Leisure trip
    • Couple

    Hot breakfast selection was a bit lacking

    Staff were so helpful and friendly, helped us so much with ski rental and transport as we had never skied before.

  • Reviewed: 23 February 2016

    • Leisure trip
    • Family with young children

    We had a wonderful stay at the hotel, with a free transport to the hotel and then got even transported the skis to the ski room next to the telecabine. Delicious breakfast and very nice hotel staff. Highly recommend.

  • Reviewed: 22 February 2016

    • Leisure trip
    • Family with young children

    The 7 min walk to the Alpin Express gondola can feel long, especially if you are carrying skis and boots.

    Comfy beds, tasty breakfast, helpful personnel. 2 min from bus station/post office. Ski locker by Alpin Express gondola included. Close to gondola serving sledding hill (Hannig).

  • Reviewed: 21 February 2016

    • Leisure trip
    • Couple

    To start with, the front desk is not manned, so there is a phone to call for someone to come. We were twice the age of the next oldest people, so not a good choice for us. We did leave and go to a different hotel better suited to us. Felt like we were in a school cafeteria for breakfast. In all fairness, looks like a good place for families and large groups on holiday.

    If you are a family with children or a group of young people on a ski or mountain holiday, this is the place for you! There is an excellent Pizza and Pasta Restaurant nearby, Don Ciccio, reservations are a must any night of the week. They are that good and that busy.

  • Reviewed: 16 February 2016

    • Leisure trip
    • Group

    Limited public areas (but we knew that).

    Very good breakfast, fresh croissants, home made jams, fresh fruit salad, range of cereals. 24 hour hot drinks (complimentary), loads of hot water in shower, clean and spotless. Freedom to dine around although HB deal at Allan Hotel nearby is v good value. South facing balcony. 8 minutes' stroll to main ski lift (Alpin Express) where you can leave your skis and boots in the hotel's storeroom (complimentary) - an excellent arrangement. All in all - very good value, an enjoyable stay.

  • Reviewed: 17 January 2016

    • Leisure trip
    • Couple

    We stayed in a balcony room with stunning views. Good breakfast and coffee, tea, hot chocolate available at all hours. Friendly staff, relaxed atmosphere.

  • Reviewed: 10 January 2016

    • Leisure trip
    • Family with young children

    Overpriced for what you got.

    Hotel staff was very nice and would come pick you up at the ski lift with all of your ski gear. Saas fee is a nice ski town. Lots of good restaurants. Rooms are simple, but comfortable.

  • Reviewed: 9 December 2015

    • Leisure trip
    • Couple

    The staff were so helpful & friendly, offering good and advice and lots of tips for money saving around the village. The room had great views of the surrounding mountains & a very nice balcony. The hotel offered a shuttle service to the bus station & ski lifts and the room key doubles as a lift pass saving guests the deposit as well!

  • Reviewed: 15 October 2015

    • Leisure trip
    • Couple

    Ideal location , in the heart of town yet quiet...walk to everything! Easy and quick pick-up from parking garage...excellent,helpful, friendly staff! Nice morning breakfast too!

  • Reviewed: 27 August 2015

    • Leisure trip
    • Couple

    Wifi signal unstable, lost it all the time and had to reconnect. Scrambles eggs on breakfast (looked green and tasted flat)

    Good location close to village center Staff friendly and helpful Price is reasonable Ovomaltine for breakfast, good bread selection (if you arrive early)

  • Reviewed: 4 August 2015

    • Leisure trip
    • Family with young children

    Nothing

    Location including the pickup from the car park Staff friendly and helpful Tax included free travel on the cable cars Free tea and coffee in the longue

  • Reviewed: 11 April 2015

    • Leisure trip
    • Family with young children

    Ski buses are difficult to find so you have to walk which is a challenge with young kids and skis

    The resort is excellent with plenty to do Love the whole Saas Fee guest pass idea

  • Reviewed: 19 March 2015

    • Leisure trip
    • Group

    Best bed and pillows anywhere, beats even some 5 star hotels. The young man on reception was charming and happy to help with everything. Views fabulous, breakfast very good. Ate dinner on their recommendation at the Hotel Allalin next door......exceptionally good food for exceptional price....we will be back!

  • Reviewed: 17 March 2015

    • Leisure trip
    • Group

    Breakfast coffee was cold and from a machine. It would have been nicer to be given a pot of coffee. The beds were a bit narrow and no way of separating the twin beds in the superior room my sister and I shared.

    Great location for walkers. Staff lovely. Very very clean. Pillows and duvet sooo comfy. Brilliant free wifi and free coffee/tea/hot chocolate machine in the lounge was a lovely touch. Loads of electrical points in useful places. Hairdrier had oomph!

  • Reviewed: 14 February 2015

    • Leisure trip
    • Couple

    Beds are a little short...

    Friendly staff, free lifts to the ski lifts/bus station, clean, free tea/coffee, included free simple breakfast, well equipped rooms.

  • Reviewed: 3 February 2015

    • Leisure trip
    • Solo traveller

    Pillows without any support, but there were enough to be okay

    Felt modern, with a good location and particularly the free 24hr fresh coffee machine downstairs

  • Reviewed: 21 January 2015

    • Leisure trip
    • Family with older children

    We stayed in this hotel while on a family ski vacation for 4 nights. The staff were helpful in answering all our questions and making dinner reservations. The breakfast were filling and tasty with a wide selection. The location was a short walk from the bus terminal and the slopes. The coffee and hot chocolate available in the lobby at all times was a nice surprise. My only complaint is that I thought I read there was access to a hot tub at a neighboring hotel, but this was not the case. But even so, we were very pleased with the hotel. We would love to come back to the Hotel Artemis!

  • Reviewed: 4 January 2015

    • Leisure trip
    • Group

    Weak wifi signal in bedroom. Cleaning lady can enter the room very early, so remember to put up the 'Do Not Disturb' sign before sleeping.

    Location - walking distance to ski lifts, bars, restaurants. Extremely friendly and helpful staff. Very comfortable beds and pillows. Free use of ski locker adjacent to the main ski lift. Free pick-ups and drop-offs to the ski lifts, bus terminal, etc.

  • Reviewed: 3 April 2016

    • Leisure trip
    • Family with older children

    Very clean, spacious room, nice breakfast

  • Reviewed: 31 March 2016

    • Leisure trip
    • Couple

    The breakfast is excellent!

  • Reviewed: 21 March 2016

    • Leisure trip
    • Couple

    NOTHING AT ALL.

    LOCATION BEAUTIFUL,STAFF FRIENDLY AND EFFICIENT,LOVELY ROOM STUNNING VIEWS. EVERYTHING WAS SPOTLESSLY CLEAN.REALLY ENJOYABLE STAY.

  • Reviewed: 8 March 2016

    • Leisure trip
    • Group

    Central, nice room with balkony and nice bathroom, very nice breakfast

  • Reviewed: 22 February 2016

    • Leisure trip
    • Family with older children

    central location good breakfast free hot drinks all day friendly staff

  • Reviewed: 18 February 2016

    • Leisure trip
    • Solo traveller

    Best croissants !

  • Reviewed: 6 February 2016

    • Leisure trip
    • Couple

    Landscape for ski and walking

  • Reviewed: 24 January 2016

    • Leisure trip
    • Group

    Excellent value for money. 24h free drinks. Will be back!

  • Reviewed: 19 January 2016

    • Leisure trip
    • Family with young children

    The service was excellent.

  • Reviewed: 19 January 2016

    • Leisure trip
    • Couple

    Staff was extremely helpful and friendly. Great services all around. Clean and bright rooms.

  • Reviewed: 19 January 2016

    • Leisure trip
    • Couple

    Staff was very helpful. Clean rooms and good value for money. Location is good - very close to center and parking.

  • Reviewed: 18 January 2016

    • Leisure trip
    • Couple

    nice staff,good location for sledging, offer free tea and coffee all the time

  • Reviewed: 14 January 2016

    • Leisure trip
    • Family with older children

    Great location in the center of Saas-Fee. Breakfast was delicious!

  • Reviewed: 13 December 2015

    • Leisure trip
    • Couple

    Nothing

    Staff were amazingly helpful and accomodating throughout the entire stay. The rooms are also nice with an amazing balcony view of the alps.

  • Reviewed: 7 October 2015

    • Leisure trip
    • Couple

    Central location Hot boiler with tea and coffee in the hall

  • Reviewed: 16 August 2015

    • Leisure trip
    • Group

    Everything. The host is really helpful and friendly.

  • Reviewed: 25 June 2015

    • Leisure trip
    • Group

    Lack of wellness

    Free wifi and complementary 24h hot drinks. Sound proof windows

  • Reviewed: 31 March 2015

    • Leisure trip
    • Couple

    - straightforward late check in - nice breakfast - room with balcony and great view

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