Aspen 1, 3818 Grindelwald, Switzerland
#11 of 44 hotels in Grindelwald
Guests' ChoiceBased on 209 hotel reviews
8.8Cleanliness
9.2
Comfort
9.3
Location
9.1
Facilities
9.0
Staff
9.1
Value for money
7.9
Free WiFi
9.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: January 5, 2024
Hannes
South AfricaThe Spa is a fully nude area and maybe the age for entry should be increased from 16 to 18 years or the whirlpool, where clothes are allowed, should have a seperate entrance.
Beautiful hotel with awesome views of the Eiger and Grindelwald village Spa was lovely and outside whirlpool very enjoyable Free bus ticket provided by the hotel was nice gesture Food was excellent and our waiter, Helder became a friend
Stayed in December 2023
Reviewed: January 3, 2024
Elisabeth
SwitzerlandIndividual ski lockers instead of 1 big ski room would be appreciated to avoid mixing up ski boots.
Beautifully designed rooms and spaces, friendly and helpful staff, delicious healthy local food, beautiful spa, stunning view! Ski slopes all the way to the hotel. Free car park, and bus stop in front of the hotel. Wonderful place to stay!!
Stayed in January 2024
Reviewed: September 15, 2023
Christina
CanadaOnly thing that I didn’t like was the flat pillows.
Staff we dealt with were wonderful - specifically Lea, Femke and Suzanne, and Helder were excellent. They made our stay so enjoyable. Food was fantastic - breakfast and dinner. Public transportation was right in front and timely.
Stayed in September 2023
Reviewed: September 14, 2023
Fatima
Saudi ArabiaThe price is a bit high
Excellent location and lovely place
Stayed in September 2023
Reviewed: September 11, 2023
William
United States of AmericaNothing. All great!!
Great
Stayed in September 2023
Reviewed: September 4, 2023
Faisal
United Arab EmiratesI was disappointed with the number of flys inside the hotel :( it could've been perfect a stay
Location, friendly staff, food quality, helpful receptionist, quiet stay.
Stayed in August 2023
Reviewed: August 13, 2023
Mohammed
Saudi ArabiaNo elevator
Excellent location
Stayed in August 2023
Reviewed: August 4, 2023
Yahya
Saudi ArabiaNothing
Everything …. Location, hotel rooms , services, nice people…. Best ever Thanks Aspen …. We will be back
Stayed in August 2023
Reviewed: August 3, 2023
Ahmed
United Arab EmiratesThe way to reach the hotel with car is narrow.
View and staff were excellent
Stayed in July 2023
Reviewed: August 1, 2023
Ms
ThailandNo
All went well
Stayed in August 2023
Reviewed: July 28, 2023
Paul
United Arab EmiratesLocated remotely from the village. There is a bus service outside the hotel, but it is not frequent. There is no AC in the rooms, so we found the rooms too hot in the summer, which made it difficult to sleep.
Beautiful setting overlooking Grindelwald Village. Nice decor internally and plenty of free parking outside the hotel.
Stayed in July 2023
Reviewed: July 23, 2023
Mohammed
Saudi ArabiaNo fitness Kids under 14 not allowed to go to swimming pool!
Stayed in July 2023
Reviewed: July 21, 2023
Nick
United KingdomThe time of year, lots of flies.
Great people, great food, stunning location
Stayed in July 2023
Reviewed: July 16, 2023
Kieran
AustraliaDistance from town
Good breakfast and dinner
Stayed in June 2023
Reviewed: July 6, 2023
Ali
BahrainNo elevator, staff of a reception can be friendlier, expensive for provided experience.
The restaurant staff were lovely, clean and great location
Stayed in June 2023
Reviewed: July 4, 2023
Zhiyong
Chinanot an issue of the hotel but tjere are so many flies I had even seen in Grindelwald, appears only in restaurants when you are eating. No elevator.
Very nice place,quiet and with beautiful view. Step out the hotel you can walk in the small trails in the mountain, empty yourself and just enjoy the frssh air and birds singing. Town of grindelwald is on the other side of slope. When the sunray spray on that side of slope, with the background of mountains, it like in a dream. without car,difficult to reach. Don't try to walk to the hotel from Grindelwald Bahnhof,you need walk down at least two three hundred meters and then walk up two three hundred meters.take a bus or call a taxi.
Stayed in July 2023
Reviewed: June 23, 2023
David
Australiahappened to be there on two of the hottest days of the year, so air conditioning would have been nice
staff were excellent food was great location was brilliant
Stayed in June 2023
Reviewed: June 18, 2023
Kristen
Australiathe room was very hot and no elevator to 4th floor so taking luggage up and down was not fun
The staff were friendly and helpful. It was located on the mountainside not in city centre.
Stayed in June 2023
Reviewed: June 12, 2023
Jeff
United States of AmericaVery clean, quiet, and comfortable with great restaurant and views that could not be any better. 15 minute bus ride to the main town of grindelwald.
Stayed in June 2023
Reviewed: June 8, 2023
Ali
United KingdomNothing
Very pleasant staff keen to serve clean rooms and restaurant great food enjoyable breakfast Beautiful area and great views
Stayed in June 2023
Reviewed: May 23, 2023
Anastasia
SwitzerlandSuch a beautiful location and cozy hotel! Will definitely come back during the ski season.
Stayed in May 2023
Reviewed: April 9, 2023
Yannis
GreeceGreat staff. Very nice food. Clean rooms. Good location in the middle of many villages. Overall a great stay.
Stayed in April 2023
Reviewed: January 15, 2023
Zsanett
AustraliaOnly that the mattress for us was very soft for us.
Incredible location (Bus stops at the front of the hotel and takes you anywhere, ski track next door, beautiful views!). The hotel is very stunning and each detail has been carefully thought of. The staff are very friendly and knowledgeable, and all passes are available for purchase at the reception. We would recommend this place to anyone and hope to return one day! Best hotel I have ever stayed at. Very impressed.
Stayed in January 2023
Reviewed: December 28, 2022
Bogdan
United Kingdom5 stars for everything !!!! Will come back again !!! Thank you guys !!!
Stayed in December 2022
Kuta, Indonesia
Lhasa, China
Thirsk, UK
Ko Mak, Thailand
Gdańsk, Poland
Třeboň, Czech Republic
Minsk, Belarus
Ubud, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content