Balmstr. 3, Meggen, 6045 Lucerne, Switzerland
#15 of 75 hotels in Lucerne
Guests' ChoiceBased on 300 hotel reviews
8.8Cleanliness
9.3
Comfort
9.1
Location
8.9
Facilities
8.7
Staff
9.4
Value for money
8.5
Free WiFi
9.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 24, 2024
Toni-ann
AustraliaThe heating in the room was far too hot. We did ask for it to be turned down (we couldn't find a switch in the room) and this was done when we asked, but sometimes it was easier just to open the windows.
Our room was spacious and large enough for the 9 nights we had in Luzern to spread out a bit and not get under each others' feet. The bathroom has all the essentials. There was a little area to the side with a sofa bed/couch - perfect for relaxing after a day out and about. There isn't a closed cupboard but there is enough shelving available. The staff were incredibly friendly and helpful. The buffet breakfast was superb with a great choice of hot and cold dishes. I can imagine it being awesome to sit in the outdoor area in the warmer months. Free parking and a free travel card to catch the bus into Luzern (about a 10 minute ride), which stops directly outside the hotel. The photos do not do the room justice - it is far more cosy and less spartan than what is depicted. We loved our stay and will definitely book here the next time we are in Luzern.
Stayed in December 2023
Reviewed: February 29, 2024
Christian
SwitzerlandQuite unpleasant to have all the kitchen smells in the room if the balcony door is open. Somehow ventilation of kitchen just exhaustes next time the room (we had the top floor).
Nice and spacious room with balcony and mountain view. Great breakfast.
Stayed in February 2024
Reviewed: February 17, 2024
Naureen
PakistanNothing
Breakfast was very good. Loved the honey each day. Omelette was very good. Wide variety of flavoured teas. Very friendly and helpful staff. The location was superb just right across the bus stand. Lucerne station is just less than 10 mins away by bus. Bus comes every 15 mins. Wide variety of food choices at the station. Loved the shawarma (grilled chicken/beef wrap) at Istanbul restaurant at Lucerne station. There's a big Coop at the station with plenty of food choices to grab n go. Hotel is close to all main attractions easily accessible by bus and trains. Bus from Lucerne station drops right outside the hotel, so there is no need to get a taxi. Hotel backyard is very beautiful where you can go for a walk. Kids have a play area with swings and see-saw. Would definitely come again. Free roaming Wi-fi for all hotel guests too! Room was spacious to accommodate my family of 4.
Stayed in January 2024
Reviewed: January 25, 2024
Phelia
SwitzerlandCan’t think of anything.
Excellent breakfast buffet style with attentive service. Recommend dinner in the restaurant. Interesting menu and very high quality meals with artistic flair. We enjoyed a spacious, airy room; bigger than anticipated. The hotel is a short bus ride out of town or an hours scenic walk. It was very handy to have a tourist card from the hotel to use the network. Would definitely stay again.
Stayed in January 2024
Reviewed: January 17, 2024
Michael
United KingdomKettle in room perhaps but we knew that before we booked. (They do supply a thermos flask on request)
Breakfast was good. Wide variety of fruit and drinks, eggs, ham etc.
Stayed in January 2024
Reviewed: January 9, 2024
Riana
South AfricaVery big room
Stayed in December 2023
Reviewed: January 9, 2024
Gracia
Indonesiano elevator. location quite far from the train station but near the bus station (exactly behind the bus station), so I think still ok. not a big problem for us.
room is clean and nice. comfy for sleep. can do late check in, they provide you enough info before you came. the view from the balcony is very beautiful, you can see the mountain and lake, love it! the staff is kind, they will help you. the breakfast is delicious, though everyday is the same menu, but we really like it, never get bored of the breakfast. Definitely will come again later!
Stayed in December 2023
Reviewed: January 7, 2024
Cameron
United KingdomBed was comfy, but having two single mattresses made it a bit uncomfortable. Also may be worth installing extractor fans in bathrooms as they got really steamy after a shower.
Great views, really nice rooms and breakfast was one of the highlights!
Stayed in January 2024
Reviewed: January 6, 2024
Dave
New ZealandPrice is a bit steep but think that is normal in Switzerland.
Very comfortable hotel with staff who were always friendly and happy to help. Well located to get a bus in to Lucerne and on from there if needed
Stayed in January 2024
Reviewed: January 5, 2024
Ankit
LuxembourgLess bus frequency in winter. 30 mins.
Breakfast was fabulous
Stayed in January 2024
Reviewed: January 1, 2024
Ali
Saudi ArabiaNo kettle.. No drinking water.. The bathroom door does not lock
The hotel's location is great, the interior is wonderful, and the staff are very nice. I will repeat my visit
Stayed in December 2023
Reviewed: January 1, 2024
Arlene
NetherlandsBreakfast was the best!
Stayed in December 2023
Reviewed: December 29, 2023
Jeanette
South AfricaNothing
Lovely rooms and view. Friendly staff and excellent breakfast. Convenient on bus route.
Stayed in December 2023
Reviewed: December 11, 2023
Demi
EstoniaThis place was wonderful, the view, the food, the service... by the way, you can take the public transport to Lucerne, which is only 20 minutes away, for free! I walked there. There are many attractions nearby (mountains, castles)
Stayed in December 2023
Reviewed: December 9, 2023
Clare
United Kingdomexcellent restaurant
Stayed in November 2023
Reviewed: November 29, 2023
Kuanwoei
SingaporeNone!
It was really amazing breakfast. The room is comfortable.
Stayed in November 2023
Reviewed: November 23, 2023
Marc
United KingdomNothing it was all so super
Super breakfast
Stayed in November 2023
Reviewed: October 18, 2023
Chen
Malaysialovely room
Stayed in October 2023
Reviewed: October 16, 2023
Mthebear
GreeceSuperb breakfast, friendly staff, comfortable room
Stayed in October 2023
Reviewed: October 11, 2023
Aadithya
GermanyJust next to Lake Lucerne, perfect location. Loved the Receptionist. Quite helpful and helped us plan all our activities. Hope to see her again next time I visit
Stayed in September 2023
Reviewed: October 11, 2023
Lacey
United States of AmericaN/A - we loved every part of it.
Perfect location just outside of the main touristy area but still very easy to get to that part of town by bus. Amazing breakfast. Room was spacious, comfortable, and had an incredible view.
Stayed in October 2023
Reviewed: October 6, 2023
Nasser
United States of AmericaNo coffee or tea provided in the room. No elevator so carrying bags may be very difficult for some Was suggested we could get our own hot water for our room which should be provided and available for each guest when needed.
Breakfast and service were very good. The room was great and large and clean and being on the third floor was very quiet which was great.
Stayed in October 2023
Reviewed: October 2, 2023
Rafi
United States of AmericaThey did not clean the room while we were in there , the floor did not get mopped until the last two days of our stay , they were only changing the towels n fixing the beds , I had to ask for tissues myself since we run out of it and it was not replaced with new one .
Breakfast was great , the staff was great .
Stayed in September 2023
Reviewed: October 1, 2023
Johnson
United States of AmericaMaybe this is a thing in Lucerne, but the room had no A/C. Front office provided us an additional small fan upon request. We left the windows open which helped as it cooled down at night. The room I got was on 3rd floor with no elevator. Thankfully the staff helped me carry my heavy suitcases (and not even waiting for tip), but you may want to consider this if you are arriving late.
Balm is about 3.5 kms from city but didn't affect me because I had a rental car. Others could use the local shuttle service right outside the hotel. The room I got was on 3rd floor and was huge. Beds were clean. Bathroom was really clean. Overall, a clean environment. Breakfast at Balm was exceptional. A prepared table for you, eggs made to your choice, cold cut meat choices, cheeses, meusli, fresh fruit, different juices and to me personally, the coffee in silver utensils; it was awesome. You should try their birchmuesli. My whole family really looked for the great breakfast every morning. We didn't try their lunch/dinner as we were travelling and always came late, but I assume it is good. My room had a balcony which was great for a crisp morning coffee or an evening wine. Front office helped with adapter for charging cell phones. Ample parking space. Overall, I would stay at Balm again.
Stayed in September 2023
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