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  5. Reviews of Hotel Balm

Reviews of Hotel Balm This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Balmstr. 3, Meggen, 6045 Lucerne, Switzerland

#15 of 75 hotels in Lucerne

Guests' Choice

Review Score

Based on 300 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.1

  • Location

    8.9

  • Facilities

    8.7

  • Staff

    9.4

  • Value for money

    8.5

  • Free WiFi

    9.3

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Showing 1 - 25

  • Reviewed: March 24, 2024

    9.0
    Great location with easy access to Luzern city centre
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 9 nights

    The heating in the room was far too hot. We did ask for it to be turned down (we couldn't find a switch in the room) and this was done when we asked, but sometimes it was easier just to open the windows.

    Our room was spacious and large enough for the 9 nights we had in Luzern to spread out a bit and not get under each others' feet. The bathroom has all the essentials. There was a little area to the side with a sofa bed/couch - perfect for relaxing after a day out and about. There isn't a closed cupboard but there is enough shelving available. The staff were incredibly friendly and helpful. The buffet breakfast was superb with a great choice of hot and cold dishes. I can imagine it being awesome to sit in the outdoor area in the warmer months. Free parking and a free travel card to catch the bus into Luzern (about a 10 minute ride), which stops directly outside the hotel. The photos do not do the room justice - it is far more cosy and less spartan than what is depicted. We loved our stay and will definitely book here the next time we are in Luzern.

    Stayed in December 2023

  • Reviewed: February 29, 2024

    9.0
    Enjoyed our stay. Nice location.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Quite unpleasant to have all the kitchen smells in the room if the balcony door is open. Somehow ventilation of kitchen just exhaustes next time the room (we had the top floor).

    Nice and spacious room with balcony and mountain view. Great breakfast.

    Stayed in February 2024

  • Reviewed: February 17, 2024

    10
    Fantastic stay
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Breakfast was very good. Loved the honey each day. Omelette was very good. Wide variety of flavoured teas. Very friendly and helpful staff. The location was superb just right across the bus stand. Lucerne station is just less than 10 mins away by bus. Bus comes every 15 mins. Wide variety of food choices at the station. Loved the shawarma (grilled chicken/beef wrap) at Istanbul restaurant at Lucerne station. There's a big Coop at the station with plenty of food choices to grab n go. Hotel is close to all main attractions easily accessible by bus and trains. Bus from Lucerne station drops right outside the hotel, so there is no need to get a taxi. Hotel backyard is very beautiful where you can go for a walk. Kids have a play area with swings and see-saw. Would definitely come again. Free roaming Wi-fi for all hotel guests too! Room was spacious to accommodate my family of 4.

    Stayed in January 2024

  • Reviewed: January 25, 2024

    10
    Ideal for a weekend!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Can’t think of anything.

    Excellent breakfast buffet style with attentive service. Recommend dinner in the restaurant. Interesting menu and very high quality meals with artistic flair. We enjoyed a spacious, airy room; bigger than anticipated. The hotel is a short bus ride out of town or an hours scenic walk. It was very handy to have a tourist card from the hotel to use the network. Would definitely stay again.

    Stayed in January 2024

  • Reviewed: January 17, 2024

    9.0
    Excellent stay. Great value.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    Kettle in room perhaps but we knew that before we booked. (They do supply a thermos flask on request)

    Breakfast was good. Wide variety of fruit and drinks, eggs, ham etc.

    Stayed in January 2024

  • Reviewed: January 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very big room

    Stayed in December 2023

  • Reviewed: January 9, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights

    no elevator. location quite far from the train station but near the bus station (exactly behind the bus station), so I think still ok. not a big problem for us.

    room is clean and nice. comfy for sleep. can do late check in, they provide you enough info before you came. the view from the balcony is very beautiful, you can see the mountain and lake, love it! the staff is kind, they will help you. the breakfast is delicious, though everyday is the same menu, but we really like it, never get bored of the breakfast. Definitely will come again later!

    Stayed in December 2023

  • Reviewed: January 7, 2024

    9.0
    Really enjoyed my stay and would recommend to a friend.
    • Leisure trip
    • Solo traveler
    • Economy Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Bed was comfy, but having two single mattresses made it a bit uncomfortable. Also may be worth installing extractor fans in bathrooms as they got really steamy after a shower.

    Great views, really nice rooms and breakfast was one of the highlights!

    Stayed in January 2024

  • Reviewed: January 6, 2024

    8.0
    Very comfortable hotel with staff who were always friendly and happy to help
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights

    Price is a bit steep but think that is normal in Switzerland.

    Very comfortable hotel with staff who were always friendly and happy to help. Well located to get a bus in to Lucerne and on from there if needed

    Stayed in January 2024

  • Reviewed: January 5, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Less bus frequency in winter. 30 mins.

    Breakfast was fabulous

    Stayed in January 2024

  • Reviewed: January 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    No kettle.. No drinking water.. The bathroom door does not lock

    The hotel's location is great, the interior is wonderful, and the staff are very nice. I will repeat my visit

    Stayed in December 2023

  • Reviewed: January 1, 2024

    9.0
    Staff are really nice and accomodating. Overall, our stay was perfect!
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was the best!

    Stayed in December 2023

  • Reviewed: December 29, 2023

    10
    Awesome. Will return
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Lovely rooms and view. Friendly staff and excellent breakfast. Convenient on bus route.

    Stayed in December 2023

  • Reviewed: December 11, 2023

    10
    This place was wonderful, the view, the food, the service... by the way, you can take the public transport to Lucerne, w
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    This place was wonderful, the view, the food, the service... by the way, you can take the public transport to Lucerne, which is only 20 minutes away, for free! I walked there. There are many attractions nearby (mountains, castles)

    Stayed in December 2023

  • Reviewed: December 9, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    excellent restaurant

    Stayed in November 2023

  • Reviewed: November 29, 2023

    10
    Very comfortable stay and feel welcomed. Thank you.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    None!

    It was really amazing breakfast. The room is comfortable.

    Stayed in November 2023

  • Reviewed: November 23, 2023

    10
    Super
    • Leisure trip
    • Solo traveler
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing it was all so super

    Super breakfast

    Stayed in November 2023

  • Reviewed: October 18, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    lovely room

    Stayed in October 2023

  • Reviewed: October 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    Superb breakfast, friendly staff, comfortable room

    Stayed in October 2023

  • Reviewed: October 11, 2023

    10
    Perfect
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Just next to Lake Lucerne, perfect location. Loved the Receptionist. Quite helpful and helped us plan all our activities. Hope to see her again next time I visit

    Stayed in September 2023

  • Reviewed: October 11, 2023

    10
    Perfect location, comfortable room, beautiful town, amazing experience
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/A - we loved every part of it.

    Perfect location just outside of the main touristy area but still very easy to get to that part of town by bus. Amazing breakfast. Room was spacious, comfortable, and had an incredible view.

    Stayed in October 2023

  • Reviewed: October 6, 2023

    8.0
    Nice place with large rooms
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No coffee or tea provided in the room. No elevator so carrying bags may be very difficult for some Was suggested we could get our own hot water for our room which should be provided and available for each guest when needed.

    Breakfast and service were very good. The room was great and large and clean and being on the third floor was very quiet which was great.

    Stayed in October 2023

  • Reviewed: October 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 8 nights
    • Submitted from a mobile device

    They did not clean the room while we were in there , the floor did not get mopped until the last two days of our stay , they were only changing the towels n fixing the beds , I had to ask for tissues myself since we run out of it and it was not replaced with new one .

    Breakfast was great , the staff was great .

    Stayed in September 2023

  • Reviewed: October 1, 2023

    9.0
    3 nights on a Lucerne based Swiss tour.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights

    Maybe this is a thing in Lucerne, but the room had no A/C. Front office provided us an additional small fan upon request. We left the windows open which helped as it cooled down at night. The room I got was on 3rd floor with no elevator. Thankfully the staff helped me carry my heavy suitcases (and not even waiting for tip), but you may want to consider this if you are arriving late.

    Balm is about 3.5 kms from city but didn't affect me because I had a rental car. Others could use the local shuttle service right outside the hotel. The room I got was on 3rd floor and was huge. Beds were clean. Bathroom was really clean. Overall, a clean environment. Breakfast at Balm was exceptional. A prepared table for you, eggs made to your choice, cold cut meat choices, cheeses, meusli, fresh fruit, different juices and to me personally, the coffee in silver utensils; it was awesome. You should try their birchmuesli. My whole family really looked for the great breakfast every morning. We didn't try their lunch/dinner as we were travelling and always came late, but I assume it is good. My room had a balcony which was great for a crisp morning coffee or an evening wine. Front office helped with adapter for charging cell phones. Ample parking space. Overall, I would stay at Balm again.

    Stayed in September 2023

Showing 1 - 25

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