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Reviews of Hotel Beau Rivage 4 stars

Kirchstrasse 44, 3920 Zermatt, Switzerland

#105 of 317 hotels in Zermatt

Guests' Choice

Review score

Based on 179 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    8.7

  • Location

    9.3

  • Facilities

    8.4

  • Staff

    9.2

  • Value for money

    8.1

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Showing 1 - 58

  • Reviewed: 18 September 2018

    8.8
    Excellent riverside location and great value
    • Leisure trip
    • Couple
    • Double Room with Queen Bed
    • Stayed 2 nights

    P$20 per person for a simple breakfast is too much.

    With its excellent riverside location, this lovely hotel was close to everything – the church with its mountain climbers’ cemetery, the museum, shopping and the train station. Staff picked us up from the train station within minutes of our call. The standard double we booked was nicely furnished, with plush, white down comforters, and its own balcony. Rather than the Matterhorn, our view was of the local cemetery, colorfully bedecked in flowers. Run by the family of 1984 Olympic skier Max Julen, the hotel runs a a lively bar and restaurant named for him. We thought it was a great value for this popular resort town.

    Stayed in August 2018

  • Reviewed: 26 July 2018

    9.6
    Would stay here again!
    • Leisure trip
    • Family with young children
    • 3 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Zermat has lost some of its ‘days of yore’ charm as it’s getting overbuilt & touristy. Still a wonderful, picturesque place.

    Very accommodating, friendly staff. Location was ideal. View from our room was awesome especially when the Matterhorn showed her lovely face. Food was excellent (breakfast & dinner). Spacious room with nice amenities. Easy access to hiking as hotel is located in the heart of Zermat. Easy walk to/from train station.

    Stayed in July 2018

  • Reviewed: 5 July 2018

    10
    The perfect experience.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Matterhorn View
    • Stayed 1 night
    • Submitted via mobile

    Everything was perfect

    We were pleasantly surprised to meet Max Julen himself welcome us and drop us off at the station the next day . The Restaurant has grilled food to die for. We had the most awesome view of the majestic Matterhorn mountain from the balcony of our room. Couldn't have asked for more. Great hospitality.

    Stayed in July 2018

  • Reviewed: 13 March 2018

    10
    staff was excellent, helped us with our toddler and our 4...
    • Leisure trip
    • Family with young children
    • Double Room with Queen Bed
    • Stayed 1 night

    n/a

    staff was excellent, helped us with our toddler and our 4 year old. they added a baby crib and provided us with warm milk as needed. the hotel is located centrally and everything is easily accessible.

    Stayed in February 2018

  • Reviewed: 7 February 2018

    9.6
    Great location for skiing: the free skibus stop, is in front...
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 4 nights

    minor detail: window in bathroom could not be opened.

    Great location for skiing: the free skibus stop, is in front of the hotel. Great service: - they come and prepare the beds for the night. - the ski rental service they work with brings the skis to the hotel and picks it back up - very friendly welcome - good restaurant available - charming wellness and fitness

    Stayed in February 2018

  • Reviewed: 28 December 2017

    9.2
    Great location - wonderful staff.
    • Leisure trip
    • Couple
    • Double Room with Queen Bed
    • Stayed 4 nights
    • Submitted via mobile

    All staff were just terific, from the super lovely girl on reception who graciously answered all our questions and helped with all of our requests, the lovely lady at breakfast who was just a delight every morning, to the owner Max, who organised to express post the camera we left in our room to our next hotel. Exceptional service!!

    Stayed in December 2017

  • Reviewed: 1 November 2017

    9.6
    Fantastic!
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    Facility location and accommodations were first rate. The pictures of the outside of the property may not be the best in Zermatt but when you get into the hotel it is fantastic! Waking up in the morning to the site of the Matterhorn was memorable.The staff were extraordinary in making us feel comfortable and helping us to enjoy our visit to Zermatt. The restaurant in the basement has the best Chateaubriand we have ever had anywhere.

    Stayed in October 2017

  • Reviewed: 8 October 2017

    9.2
    Ee enjoyed oyr stay at this Hotel, Zermatt is a wonderful destination
    • Leisure trip
    • Group
    • Double Room with Queen Bed
    • Stayed 2 nights
    • Submitted via mobile

    Loved the small brown rolls at Breakfast, and you could see the Matterhorn from a window. This Property is very well located, the bridge next door has a great view of the Matterhorn. Main street a few Minutes walk, Train Station approximately 10 minutes. Staff and Owners very friendly.

    Stayed in October 2017

  • Reviewed: 20 September 2017

    8.8
    Pleasant, welcoming, friendly small hotel.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    We were a little disappointed at having no choice on the half board menu, nor even seeing it in advance, but the food was good. There is not really any communal space to relax in, inside, though in good weather there's a lovely terrace. There is a small bar, though it closes early.

    Excellent location, friendly staff (Eva the receptionist really helpful and pleasant; Chef made effort to talk with all guests and seemed to really want opinions), good service (eg beds turned down and chocolate given each evening!), nice breakfast in pleasant breakfast room, v nice restaurant.

    Stayed in September 2017

  • Reviewed: 3 September 2017

    9.2
    Wonderful Hotel in a Stunning Location.
    • Leisure trip
    • Group
    • Single Room
    • Stayed 7 nights
    • Submitted via mobile

    Breakfast was good but could have had some more variety, e.g. Pastries.

    Bed very comfortable. Staff were very helpful, friendly and made us feel really welcome. The restaurant is excellent, serving many local dishes.

    Stayed in September 2017

  • Reviewed: 22 July 2017

    8.3
    Hotel is right alonside the river, just away from the center...
    • Leisure trip
    • Couple
    • Deluxe Double Room with Matterhorn View
    • Stayed 2 nights
    • Submitted via mobile

    Twin mattresses pushed together is not good for actve couples.

    Hotel is right alonside the river, just away from the center of town. Good location. Staff is very nice and helpful. Room had a great view and was very clean. The room size was ok- bathroom is very small. Bed is comfy, but is really two twins pushed together. They easily separate if you want. Zermatt (and Switzerland overall) is VERY expensive. Room price was high, but consistent with the area.

    Stayed in July 2017

  • Reviewed: 24 April 2017

    10
    Great location with Matterhorn views and the ski bus stop...
    • Leisure trip
    • Family with young children
    • Suite with Matterhorn View
    • Stayed 4 nights

    Great location with Matterhorn views and the ski bus stop right outside. The hosts were extremely friendly and helpful with trip plans, advice for activities and where to go in town.

    Stayed in April 2017

  • Reviewed: 11 April 2017

    8.3
    friendly staff
    • Leisure trip
    • Family with young children
    • Double Room with Queen Bed
    • Stayed 2 nights

    standard room a bit small not all tv channels working hairdryer in bathroom didn't get hot

    friendly staff location breakfast buffet clean , bright rooms

    Stayed in April 2017

  • Reviewed: 5 March 2017

    10
    Excellent
    • Leisure trip
    • Group
    • Double Room with Queen Bed
    • Stayed 4 nights
    • Submitted via mobile

    Very good short-break deals at quieter times during the season. Well placed for ski-ing holiday. Ski-bus stop just outside the ski-room door. Friendly and helpful staff. Very comfortable beds. Matterhorn view rooms are nice and quiet. Delicious main courses in the restaurant.

    Stayed in February 2017

  • Reviewed: 15 February 2017

    10
    High level hotel
    • Leisure trip
    • Family with young children
    • Double Room with Queen Bed
    • Stayed 2 nights
    • Submitted via mobile

    Nothing. Everything perfect.

    I loved my stay in the hotel. Staff Very friendly. Hotel Very clean, bed Very confortable. Restaurant very good. I got an upgraded room With the View to the Mountain.Very Nice. The 2 portuguese employees were Very Simpatic With me and provided me gluten free Bread for the breakfest. For me was perfect!!

    Stayed in February 2017

  • Reviewed: 13 February 2017

    6.7
    The location was nice - about a 10 minute walk from the...
    • Leisure trip
    • Couple
    • Deluxe Double Room with Matterhorn View
    • Stayed 2 nights

    The only thing we didn't like is that staff came into our room on each night, around 7 pm, without knocking. Just opened up the door and walked in, it was like they assumed no one was staying in the room. We didn't appreciate that at all, and there wasn't much of an apology or an explanation. Additionally, while the hotel is nice, I think the price for what we got was too much, compared with the many other times I have stayed in hotels in other ski towns and Zermatt.

    The location was nice - about a 10 minute walk from the train station but still close enough, plenty of restaurants and shops nearby, the main drag is close but not too close. We weren't skiing, but it is also on the way to one of the lift stations and there is a bus stop nearby that goes right to the lift. The view from the room with a Matterhorn view is incredible. We also used the spa facilities which were nice - steam bath, sauna, relaxation area. We ate dinner at the attached restaurant which was great for meats, portions were gigantic! We got a lift back to the station in the electric cart which was helpful (I am sure we could have gotten picked up as well from the train station but we chose to walk).

    Stayed in February 2017

  • Reviewed: 8 January 2017

    6.3
    If you had no qualms about staying next to a cemetary, the...
    • Leisure trip
    • Group
    • Double Room with Queen Bed
    • Stayed 2 nights

    We had 2 rooms for the same price. However, 1 room was much smaller, which we felt was not justified for having had to pay the same price as compared to the larger room. The bathroom was also very small, and the bed barely large enough for 2 adults. The duvet was turned around so that it looked like it covered the whole bed but it was barely enough to cover your legs.

    If you had no qualms about staying next to a cemetary, the location was not too bad. About 7 to 8 mins walk from the Zermatt train station, an, d a good view point of the Matterhorn as well.

    Stayed in December 2016

  • Reviewed: 22 September 2018

    10
    A great hotel & restaurant . For Zermatt, good value.
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Great view, friendly staff, and of all the restaurants I’ve tried in Zermatt theirs is the best.

    Stayed in September 2018

  • Reviewed: 25 August 2018

    10
    THE FEW
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Matterhorn View
    • Stayed 5 nights
    • Submitted via mobile

    THE FEW

    Stayed in July 2018

  • Reviewed: 16 August 2018

    8.3
    Very nice location
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Room bit small and toilet a squeeze

    Very nice location

    Stayed in August 2018

  • Reviewed: 27 July 2018

    7.5
    Still a bit puzzled why it’s rated with 4 stars considering...
    • Leisure trip
    • Couple
    • Double Room with Queen Bed
    • Stayed 2 nights
    • Submitted via mobile

    Still a bit puzzled why it’s rated with 4 stars considering the hotel facilities etc

    Stayed in July 2018

  • Reviewed: 16 July 2018

    10
    Super friendly staff and great location
    • Leisure trip
    • Family with young children
    • Double Room with Queen Bed
    • Stayed 2 nights
    • Submitted via mobile

    Super friendly staff and great location

    Stayed in July 2018

  • Reviewed: 4 July 2018

    10
    Matterhorn view
    • Leisure trip
    • Couple
    • Deluxe Double Room with Matterhorn View
    • Stayed 1 night
    • Submitted via mobile

    Nothing it was exceptional

    We received the best room in my opinion

    Stayed in July 2018

  • Reviewed: 2 July 2018

    10
    Perfect!
    • Leisure trip
    • Couple
    • Double Room with Queen Bed
    • Stayed 2 nights
    • Submitted via mobile

    The paintings :-)

    Excellent! Everything was perfect!

    Stayed in July 2018

  • Reviewed: 12 March 2018

    10
    Too short a visit but very enjoyable
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Excellent restaurant

    Stayed in March 2018

  • Reviewed: 3 February 2018

    10
    Perfect location for our week in Zermatt
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights

    Ideal location, fabulous views and friendly attentive staff.

    Stayed in February 2018

  • Reviewed: 22 January 2018

    8.3
    Clen rooms with excellent view.
    • Leisure trip
    • Family with young children
    • Double Room with Queen Bed
    • Stayed 2 nights
    • Submitted via mobile

    Clen rooms with excellent view. Had dinner in the hotel restaurant it was really yummy. Butter fried pearch was excellent.

    Stayed in January 2018

  • Reviewed: 16 December 2017

    10
    Been to Zermatt before, and will again. When I do, I have no doubt I’ll stay at Beau Rivage again.
    • Leisure trip
    • Couple
    • Double Room with Queen Bed
    • Stayed 4 nights
    • Submitted via mobile

    Leaving! 😥

    Food, service, view from the room, and the excellent location to the town and access to ski fields - you won’t find a better place.

    Stayed in December 2017

  • Reviewed: 29 September 2017

    7.5
    2 night stay in Zermatt
    • Leisure trip
    • Group
    • Double Room with Queen Bed
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Good location. Friendly staff, good breakfast

    Stayed in September 2017

  • Reviewed: 11 September 2017

    10
    Every aspect was a delight.
    • Leisure trip
    • Couple
    • Double Room with Queen Bed
    • Stayed 2 nights
    • Submitted via mobile

    Every aspect was a delight. Look no further! A gracious host and delightful staff to boot!

    Stayed in September 2017

  • Reviewed: 10 September 2017

    9.6
    very nice dinner in hotel restaurant.
    • Leisure trip
    • Couple
    • Double Room with Queen Bed
    • Stayed 1 night
    • Submitted via mobile

    very nice dinner in hotel restaurant.

    Stayed in September 2017

  • Reviewed: 24 August 2017

    10
    A place to Recommend
    • Leisure trip
    • Couple
    • Double Room with Queen Bed
    • Stayed 2 nights
    • Submitted via mobile

    There was nothing

    There is only one word, Everything

    Stayed in August 2017

  • Reviewed: 7 August 2017

    10
    Would like to stay again on next vacation..
    • Leisure trip
    • Family with young children
    • Double Room with Queen Bed
    • Stayed 1 night
    • Submitted via mobile

    Everything...

    Stayed in August 2017

  • Reviewed: 9 April 2017

    9.6
    qualite prix excellent
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    la situation, le personnel,la qualite du lit et la propreté excellent. qualite prix excellent

    Stayed in April 2017

  • Reviewed: 30 January 2017

    10
    The staff were great - helped us plan our activities and the...
    • Leisure trip
    • Couple
    • Deluxe Double Room with Matterhorn View
    • Stayed 1 night

    The staff were great - helped us plan our activities and the lady at breakfast made our eggs perfectly

    Stayed in January 2017

  • Reviewed: 29 December 2016

    9.6
    Very friendly and efficient staff in an excellent location!
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very friendly and efficient staff in an excellent location!

    Stayed in December 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 24 April 2016

    9.2
    We stayed in a room on the top floor which was really cozy...
    • Leisure trip
    • Couple

    The walls seemed to be rather thin. If you have noisy neighbours you will hear them, their tv etc. quite clearly.

    We stayed in a room on the top floor which was really cozy and had all the practicalities that make the stay more pleasant (e.g. good number of power outlets, small fridge, seating area with couch etc.). And the bed was really comfortable.

  • Reviewed: 21 February 2016

    10
    An Olympic gold medalist runs the hotel!
    • Leisure trip
    • Couple

    An Olympic gold medalist runs the hotel! He is super nice to talk to, and the hotel has great service. The location is ideal between Sunnega and Matterhorn Paradise lifts and a 2 min walk from the Main Street.

  • Reviewed: 16 February 2016

    8.3
    We didn't eat dinner in the hotel but it is well placed...
    • Leisure trip
    • Couple

    One of our party had a room on the street side of the hotel, on Saturday night there was a lot of noise from the bar up the road.

    We didn't eat dinner in the hotel but it is well placed to get into Zermatt in the evening. The ski room is right next to a bus stop so it was very easy to get to the slopes. Our room had a cracking view of the Matterhorn.

  • Reviewed: 8 February 2016

    10
    The staff were absolutely lovely!
    • Leisure trip
    • Couple

    I can't fault the hotel for anything but I will mentioned that the taxi ride fees were obscene - we paid 17 Franks for a 5 minute ride to the station. The driver only accepted cash so be aware! However, this wasn't the hotel's fault.

    The staff were absolutely lovely! Max greeted us and advised us that we'd been upgraded, which was a welcome surprise. We stayed in the King room with a view of the Matterhorn and it was superb. It was spacious and comfortable. The bathroom was a very nice size, with a full bath tub, as well as bathrobes. We had a clear view of the Matterhorn. The staff were attentive and happy to assist in any way, including our very early checkout. The room was very clean and neat. The servicing of the rooms was prompt and early. Breakfast was a standout, with many options, including eggs however you'd like them. Location was great, with the main bus stop right out the front. There are plenty of ski rental shops nearby. The ski room was easy to access in the basement. A nice little gym made exercise easy. The Internet connection was strong and steady.

  • Reviewed: 21 January 2016

    8.8
    Location is good - right next to bus stop for both...
    • Leisure trip
    • Solo traveller

    Would prefer more lighting.

    Location is good - right next to bus stop for both directions, ie Matterhorn express or Sunegga/Gornergrat. Breakfast is nice. The room was pleasant. Staff were pleasant and helpful.

  • Reviewed: 5 January 2016

    10
    The owners of the hotel were so nice to place me with...
    • Leisure trip
    • Solo traveller

    Not applicable

    The owners of the hotel were so nice to place me with another 3 guests at the New Years Eve, considering that I arrived in the last minute, and alone, on a professional break over the New Year holidays.

  • Reviewed: 29 December 2015

    8.8
    We got a last-minute booking due to a cancellation and were...
    • Leisure trip
    • Couple

    The hotel is a bit dated in some public areas; we didn't find that a problem at all. The family & staff were lovely with the exception of one waitress in the restaurant who yelled (even across the restaurant) at other wait staff throughout the dinner service.

    We got a last-minute booking due to a cancellation and were thrilled with our large, sunny room with a view of the Matterhorn. Dinner in the adjacent restaurant was the best meal we've ever eaten in Zermatt (incl. many trips).

  • Reviewed: 5 October 2015

    10
    Decided to make the trip to Zermatt as a last minute end to...
    • Leisure trip
    • Couple

    Not having another day to spend there.

    Decided to make the trip to Zermatt as a last minute end to our holiday. The price was affordable and the hotel was the most pleasant surprise. Would recommend this to anyone who likes an affordable, extremely clean hotel with an informative and friendly staff and not to forget the most comfortable beds! They also offer lovely dining areas.

  • Reviewed: 9 September 2015

    9.2
    Wonderful view of Matterhorn directly from the beds, with...
    • Leisure trip
    • Family with older children

    Even having the password, we could not connect to the hotel wifi, so we "parasited" at the free wifi of a near hotel. In the suite, the wall/window made of glass between the bedroom and bath with WC does not give enough privacy when doing your job...Too low ceiling in the double room under the roof caused many hurting head bumps to my daughter. That room was very small considering the negligible price difference to the suite.

    Wonderful view of Matterhorn directly from the beds, with the pink summit early in the morning! Excellent position to all touristic attractions. Very good quisine. Nice spacious suite. Free hotel shuttle.

  • Reviewed: 18 August 2015

    9.2
    We booked 'Matterhorn view room' and exactory we...
    • Leisure trip
    • Couple

    I would like to advise you not to leave your wallet on the desk at your room during breakfirst.

    We booked 'Matterhorn view room' and exactory we could enjoy pink colored Matterhorn in early morning and 150th aniversary of illuminated Matterhorn at night.

  • Reviewed: 16 August 2015

    9.6
    Brilliant location, gorgeous food and staff are very...
    • Leisure trip
    • Couple

    No aircon so very hot at night in the summer, we slept with the doors open but it over looks the river so quite noisy

    Brilliant location, gorgeous food and staff are very friendly. Also loved that the room had a bath as well as a shower. Would definitely come back.

  • Reviewed: 3 August 2015

    7.9
    It is in town, so easy to get around.
    • Leisure trip
    • Couple

    It is very near the river, so a lot of noise from the Water. Sweitzerland is very expensive, so we only stayed 2 nights and went on to Chermonix

    It is in town, so easy to get around. Good breakfast.

  • Reviewed: 28 July 2015

    8.8
    Location
    • Leisure trip
    • Couple

    Rooms on main street, noisy with partying people Breakfast buffet should be refilled until 10 a.m. (dry meat, cheese almost empty at 9.30 am)

    Location Room Friendlyness of reception staff

  • Reviewed: 4 March 2015

    10
    Great central location, secure ski room, e-bus stop right...
    • Leisure trip
    • Solo traveller

    Bathroom was a little small, but adequate...I have no real dislikes about my stay.

    Great central location, secure ski room, e-bus stop right outside the hotel, staff was friendly and helpful. Nearby bars, small shop and ATM.

  • Reviewed: 29 September 2015

    7.9
    Friendly & helpful staff.
    • Leisure trip
    • Couple

    Pillow too soft.

    Friendly & helpful staff.

  • Reviewed: 4 September 2015

    9.6
    Amazing Matterhorn view from our suite!
    • Leisure trip
    • Couple

    Amazing Matterhorn view from our suite! Large balcony!

  • Reviewed: 28 August 2015

    10
    Great staff, nice location
    • Leisure trip
    • Couple

    Breakfast was nice but a little low on choice

    Great staff, nice location

  • Reviewed: 21 August 2015

    10
    A perfect stay.
    • Leisure trip
    • Couple

    A perfect stay... Location, room, staff all excellent. So helpful. Made us feel like family. What more can I say?

  • Reviewed: 20 August 2015

    5.8
    view of the cemetery.
    • Leisure trip
    • Couple

    view of the cemetery. Restaurant was way overpriced. 43 franks for a schnitzel chips and veg. ridiculous.

  • Reviewed: 20 August 2015

    10
    Great location,friendly staff,Got a free upgrade
    • Leisure trip
    • Couple

    Only downside was couldn't see Matterhorn due to low cloud

    Great location,friendly staff,Got a free upgrade

  • Reviewed: 4 August 2015

    9.2
    Great location.
    • Leisure trip
    • Couple

    Great location. Lovely balcony area and very comfortable beds.

  • Reviewed: 9 July 2015

    8.8
    Location, rooms and cleanliness
    • Leisure trip
    • Couple

    Location, rooms and cleanliness

There are also 21 reviews without text. These impact the overall review score.

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