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Reviews of Beau Rivage Hotel 5 stars

1, Esplanade du Mont-Blanc, 2000 Neuchâtel, Switzerland

#4 of 19 hotels in Neuchâtel

Guests' Choice

Review score

Based on 331 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.3

  • Location

    9.7

  • Facilities

    9

  • Staff

    9.4

  • Value for money

    8.1

  • Free WiFi

    8.5

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Showing 1 - 69

  • Reviewed: 22 May 2018

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The restaurant ..... ( brasserie). Never had any worse service than this ( waiting time for menu 30 minutes , a bill was asked for twice and still did not arrive)... disappointing!

    Everything! A beautiful hotel with absolute outstanding service and facilities. Klein aber fein:)

    Stayed in May 2018

  • Reviewed: 25 January 2018

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 4 nights

    No Breakfast included in room. No coffee or expresso machine in room.

    The front desk staff was excellent. Made great recommendations and were extremely helpful on directions and public transportation. gi

    Stayed in January 2018

  • Reviewed: 27 December 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Was missing a pool

    Definitely the politeness, promptness and friendliness of staff stands out both at the restaurants and at the reception/concierge. Food was amazing!!

    Stayed in December 2017

  • Reviewed: 11 December 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The coffee at breakfast. Make sure you ask from coffee from the machine not a pot of coffee. China pots of coffee should always be heated with hot water first or the coffee won't be hot. A major bugbear of mine.

    The staff are exceptionally helpful and well trained.

    Stayed in December 2017

  • Reviewed: 22 September 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The pot of coffee wasnt hot enough 50% of the time. A selection of pillows would be good. 4 pillows all the same didn't suit either of us.

    The location was good, and so was the fennel soup. One of the receptionists was particularly helpful with our daily plans, unfortunately I didn't get her name.

    Stayed in September 2017

  • Reviewed: 31 August 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    There was just one bar of soap and one very little shampoo at the bathroom, and we were two guests.

    Staff extremely efficient and helpful at the reception desk and restaurant.

    Stayed in August 2017

  • Reviewed: 28 August 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    So as comfortable as the room was, it did seem a little dated. There was a kettle in the room, but only instant coffee - not a deal breaker but for a 5* hotel you do expect a small coffee machine nowadays.

    Attention from the staff was fantastic. The location is also great for access to Neuchatel by foot, and even though we were close to all the activities going on (There was a festival in town) the room was super quiet.

    Stayed in August 2017

  • Reviewed: 28 July 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The restaurant with big pretentious for being gourmet. We had dinner there, 5 courses menu and it was absolut disaster.We were the only one clients there. Maybe the food in the cafe would be better .

    Location on the lake, extremely polite staff, nice walk around, room

    Stayed in July 2017

  • Reviewed: 17 July 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The trip ended.

    From the valet parking, through to reception, the lovely lady with the chocolates for bedtime, the bar staff, the restaurant, the apples oh and those wonderful little welcome muffins. I didn't want to leave!

    Stayed in July 2017

  • Reviewed: 4 July 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Nothing, everything was perfect

    The location of this hotel is perfect, direct to the Lake. The staff is very very friendly and helpful. Try the restaurant, it's worth it !

    Stayed in July 2017

  • Reviewed: 17 May 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    Errors made with room at booking to check in, not dealt with immediately as promised but very happy with final resolution

    All round elegance and comfort

    Stayed in May 2017

  • Reviewed: 13 December 2016

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    I really like hot coffee for breakfast. If it is served in a china pot, the pot should be warmed first. The coffee was tepid.

    Every member of the staff we interacted with was professional, friendly, and interested in making our stay as comfortable and pleasant as it could be. 110%.

    Stayed in December 2016

  • Reviewed: 24 October 2016

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights

    Bed a bit too hard for me.

    The location on the lake was beautiful. The hotel has an old world charm whilst actually being immaculately furnished and decorated, and is up to date. The staff were very helpful, the breakfast and bar were very good. Bathroom and shower fabulous. The lifts are fast, and there are fresh apples on each landing!

    Stayed in October 2016

  • Reviewed: 28 August 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bed was as hard and flat as a board, buffet breakfast selection and quality was not as good as expected for the price charged, just basic offering and quality

    Very helpful staff and excellent service, location is on the lake and has a very good bar with outdoor seating and excellent tapas

    Stayed in August 2016

  • Reviewed: 16 August 2016

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    After checked in on 13 Aug, we went to the restaurant at 7:50pm for dinner. However, the captain said all tables were fully book that he could seat us in the bar table only. At the time, the restaurant was half empty and ckmpetely empty in the inner section. We didn't accept a terrible bar table for dinner, so we went outside for dinner. After dinner, we walked back to the hotel, we noticed that the restaurant was less than half tables were occupied. We was wondering the reason that the captain refused us could be his laziness.

    Stayed in August 2016

  • Reviewed: 26 July 2016

    • Couple
    • Superior Double Room
    • Stayed 11 nights

    Furniture seems to date back to the XXth century, and urgently need a lift; so do the amenities in general: there was no place where to plug a smartphone, no USB, no electrical plug (unless you are prepared to cowl beneath the desk and risk your fingers into dusty Swiss plugs). Also net curtains would be welcome. In total, good hotel, but certainly not as good as the staff and the owner seem to believe - and expensive, very expensive.

    Very good location, spacious and nice rooms.

    Stayed in July 2016

  • Reviewed: 14 May 2018

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    We loved everything, the room, the view. Wonderful and especially as it was a birthday celebration. Couldn't ask for better

    Stayed in May 2018

  • Reviewed: 10 May 2018

    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nil

    Staffs were friendly and helpful

    Stayed in May 2018

  • Reviewed: 29 April 2018

    • Business trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    The Hotel needs refurbishing/renovation.

    Stayed in April 2018

  • Reviewed: 25 January 2018

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There was nothing we didn’t like.

    Cleanliness of hotel, location and helpful staff.

    Stayed in January 2018

  • Reviewed: 26 December 2017

    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The fitness room is outdated and does not live up to the quality of the hotel

    Stayed in December 2017

  • Reviewed: 29 November 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely hotel everything is always perfect

    Stayed in November 2017

  • Reviewed: 19 November 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Beautiful hotel. Excellent service, live music in the bar. The location is great, very central.

    Stayed in November 2017

  • Reviewed: 11 November 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    None

    Cakes

    Stayed in November 2017

  • Reviewed: 29 September 2017

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    The level is lower than the price, for example: the room is too old and decoration is not so nice too!!

    Food is nice and service is good.

    Stayed in September 2017

  • Reviewed: 26 September 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast v expensive

    Level of personal service.

    Stayed in September 2017

  • Reviewed: 28 August 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

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    Stayed in August 2017

  • Reviewed: 23 August 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights

    that I had to leave too soon.

    great staff interaction and support

    Stayed in August 2017

  • Reviewed: 13 August 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    nothing

    amazing views of lake. location and breakfast. welcoming staff.

    Stayed in July 2017

  • Reviewed: 7 August 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Entertainment system did not work on tv

    Very friendly staff

    Stayed in August 2017

  • Reviewed: 14 July 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    I just wish we cold stay longer... 10/10 experience. We'll be back! Thank you Beau Rivage!

    Stayed in July 2017

  • Reviewed: 12 July 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were a little dated

    Great hotel, great location

    Stayed in June 2017

  • Reviewed: 25 June 2017

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No directions about how to drive to the hote and confusion about the parking garage

    Service, especially Tigray upon arrival-very helpful

    Stayed in June 2017

  • Reviewed: 19 March 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights

    Overall excellent, good location near tram stop to Auvernier, on the shore of the lake Neuchatel; rooms clean and large

    Stayed in March 2017

  • Reviewed: 28 September 2016

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Only comment, price for the same beer varied between afternoon and dinner by a 40% increase.

    Great location and beautiful hotel.

    Stayed in September 2016

  • Reviewed: 27 September 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    nothing

    Staff in Restaurant were fantastic

    Stayed in September 2016

  • Reviewed: 24 September 2016

    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms great, facilities excellent, staff superb. Then the view over the lake as well. Neuchatel is also a great place What more can you ask?

    Stayed in September 2016

  • Reviewed: 4 September 2016

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    Small lobby

    Staff are very friendly and great location

    Stayed in September 2016

  • Reviewed: 14 August 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    A very good stay with good location! It would be wonderful if breakfast could be offered at a discount for hotel guest.

    Stayed in August 2016

  • Reviewed: 28 July 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room could use an update- not a 5 star room.

    Great location-right on the lake and walking path. Great restaurant-excellent service & food.

    Stayed in July 2016

  • Reviewed: 28 July 2016

    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    None.

    The Hotel located on the lake and very close to all places in town. Good walking area around the lake and the city.

    Stayed in July 2016

  • Reviewed: 20 June 2016

    • Leisure trip
    • Family with older children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Excellent staff and location

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 January 2016

    • Couple

    In some rooms, the much heralded "lake view" is actually a city view with a tramway station in the forefront - and, yes, some lake water if you get very close to the window.

    The best in Neuchâtel. Excellent location, very friendly staff, nice rooms (although some furniture might need to be slightly refreshed). I keep coming back.

  • Reviewed: 30 November 2015

    • Leisure trip
    • Couple

    The beds and pillows are not comfortable. Bed mattress too hard and pillows to flat. The smell when you walk in the front was not pleasant.

    Hotel staff was very pleasant and helpful. Hotel was very clean.

  • Reviewed: 15 September 2015

    • Leisure trip
    • Couple

    Duvet for the queen size bed was double size. Patrons before us had refilled vodka and gin in the minibar with water!

    Great location along the lake. Staff was helpful and professional. Restaurant food was very good.

  • Reviewed: 27 August 2015

    • Leisure trip
    • Family with older children

    Well it is eye wateringly expensive! We didn't eat at the restaurant as it was ridiculously priced, and with a mediocre choice of dishes.

    Great location. Nice building and spacious rooms. Staff were friendly, and the facilities were good. Secure underground parking is right beside the hotel, but (surprise, surprise!) at a high cost.

  • Reviewed: 18 August 2015

    • Leisure trip
    • Couple

    Nothing was bad at all Our only difficulty was in finding the hotel even with the gps

    The concierge was outstanding and also the other staff were excellent We were sorry only to spend one night in the Hotel

  • Reviewed: 16 July 2015

    • Leisure trip
    • Couple

    It's really the only dark spot: the price of the breakfast (36 CHF) is outrageous. Having it on the terrace facing the lake is included in the price, so it's quite ok finally ;-)

    Location, staff, building: amazing and in the center of Neuchâtel. Probably the best location among all hotels in the city.

  • Reviewed: 2 July 2015

    • Business trip
    • Solo traveller

    Having to leave.

    The cake on arrival. The night service of a chocolate and weather forecast for the next day. The Bvlgari toiletries! The General Manager coming out to say goodbye when I checked out.

  • Reviewed: 11 June 2015

    • Leisure trip
    • Couple

    Lorenzo virtually "kicked us out" of the Terrace restaurant for showing up too close to end-time. The last show-time is just that - if management wants to close earlier - then do not publish a later time - then shut down all but one table with 20 minutes to go. The lake- view upgrade suite is a joke. Look left... Way over there... See the lake? I don't care if it is Sunday night - it is my vacation in a purported 5-star resort. Tell me how you cannot have a lime for a drink? Tell me how you can charge chf 38 for a continental breakfast with no eggs, no toast ?

    Miguel the late-night bar manager was excellent almost to the level of phenomenal.

  • Reviewed: 9 June 2015

    • Leisure trip
    • Couple

    Disappointed to be given two singles pushed together rather than a double and to find sliced hame from previous occupant in the mini-bar.

    The room facilities were very good like the Nespresso machine and we liked touches like the scooter we could use to ride path around the lake!

  • Reviewed: 2 June 2015

    • Leisure trip
    • Couple

    Fab hotel in a fab location. Having visited Neuchatel before I decided it was a future place for a weekend away and it was perfect. Food was fantastic and Staff great.

  • Reviewed: 29 April 2015

    • Leisure trip
    • Couple

    Room had very small window so a bit dark and no view. Food in the bar very good, but menu choices very limited.

    Easy access to Neuchatel town centre. Friendly and helpful staff.

  • Reviewed: 17 May 2016

    • Leisure trip
    • Couple

    Hard single beds.

    View from Bar.

  • Reviewed: 22 December 2015

    • Solo traveller

    the welcoming the room comfort

  • Reviewed: 29 November 2015

    • Leisure trip
    • Family with older children

    The connections for electrical plugs in rooms not to international standard

  • Reviewed: 22 November 2015

    • Leisure trip
    • Solo traveller

    Helpful and accomodaring

  • Reviewed: 16 November 2015

    • Business trip
    • Solo traveller

    Nice view of lakefronresto fabulous service

  • Reviewed: 10 November 2015

    • Leisure trip
    • Solo traveller

    Staff. Room. Location. Breakfast

  • Reviewed: 5 November 2015

    • Leisure trip
    • Couple

    Excellent location, attentive and helpful staff, clean and well kept

  • Reviewed: 20 September 2015

    • Leisure trip
    • Couple

    Our room was rather small with a tiny window. Breakfast was too costly to dine there.

    Location was great, staff was friendly and helpful.

  • Reviewed: 8 September 2015

    • Leisure trip
    • Couple

    Beautiful location, comfortable room and friendly staff.

  • Reviewed: 27 August 2015

    • Leisure trip
    • Solo traveller

    Great view and excellent location to explore. Lovely walks beside the lake.

  • Reviewed: 22 August 2015

    • Leisure trip
    • Couple

    i hate pillows without feathers and did not sleep

    service of concierge with car parking

  • Reviewed: 19 August 2015

    • Leisure trip
    • Family with young children

    Location, staff, quite

  • Reviewed: 14 August 2015

    • Leisure trip
    • Family with older children

    Hard uncomfortable befs

    Beautiful

  • Reviewed: 11 August 2015

    • Business trip
    • Couple

    The ONLY thing I could say was the pillows were a bit too soft.

    Service was excellent. A top class hotel all around.

  • Reviewed: 7 July 2015

    • Leisure trip
    • Family with older children

    Price is a luttle high but still an amazing place

    Great location friendly staff, food & service is excellent

  • Reviewed: 16 January 2015

    • Business trip
    • Couple

    Very outdated rooms and uncomfortable bed

    Was really bad and old rooms

There are also 46 reviews without text. These impact the overall review score.

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