Am Guisanplatz 2, 3014 Bern, Switzerland
#30 of 43 hotels in Bern
Guests' ChoiceBased on 178 hotel reviews
8.1Cleanliness
8.6
Comfort
8.5
Location
8.6
Facilities
8.2
Staff
8.7
Value for money
7.6
Free WiFi
8.7
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End of dialog contentReviewed: 18 April 2024
Muhammad
Saudi ArabiaNothing
Location just next to metro and friendly staff. Young lady at reception gave me a waiver of 2 days parking fee due to my birthday on that day. That was wonderful, not the waiver but the gesture
Stayed in April 2024
Reviewed: 1 April 2024
Zenovic
LithuaniaClean nice hotel, near tram stop and 10 min city centre
Stayed in April 2024
Reviewed: 1 April 2024
Alessandro
SwitzerlandNothing
Great value for money. Staff very kind and helpful, makes you feel at home. Breakfast is good, although not cheap.
Stayed in March 2024
Reviewed: 31 March 2024
Prashant
United Arab EmiratesNothing
Excellent staff, services and facilities. What else you want. Really enjoyed the comfort and hospitality.
Stayed in March 2024
Reviewed: 31 March 2024
Dominik
SwitzerlandVery friendlly staff, professionell, dedicated.
Stayed in March 2024
Reviewed: 14 March 2024
Caroline
FranceOnly disappointment was that the breakfast would have been an additional 29 CHF per person. Which is why we had our breakfast elsewhere. The first day we had our breakfast in Coop Restaurant in Wankdorf Shopping Center which was great because again there is a playpark there. But on the second day it was closed as it was Sunday and we could only get breakfast at the main trainstation. Nevertheless, we still had a great stay!
Everything was just great. My kids especially enjoyed the play facilities by the reception. Absolutely the best weekend I had in a long time. I have already recommended it to friends.
Stayed in March 2024
Reviewed: 22 February 2024
Sophie
FranceOur toilet (a bit smelly)
The location, the breakfast, the friendly staff
Stayed in February 2024
Reviewed: 20 February 2024
Nigel
United KingdomAlthough my room was on level 8, there was still quite a bit of disturbance with the noise of the trams so in future, I will try to book a room on the other side of the hotel.
The beds are memory foam so really comfortable. The staff were all really nice and friendly too. Excellent location with a tram stop outside the hotel.
Stayed in February 2024
Reviewed: 27 January 2024
Jeppe
DenmarkThe bar was not very well equipped. No iron in the room.
Great staff, ok room.
Stayed in January 2024
Reviewed: 20 January 2024
Yves
LuxembourgCentral location, free tram next door.
Stayed in January 2024
Reviewed: 13 January 2024
Roberta
BrazilThere wasn’t a minifridge. But the staff could lend me their fridge on the reception.
Stayed in January 2024
Reviewed: 10 January 2024
Renu
AustraliaClose to tram, good customer service, inviting atmosphere , water dispenser
Stayed in January 2024
Reviewed: 7 January 2024
Mujeeb
QatarBreakfast was ok, Rooms and toilettes were too small
The Tram service to the hotel.
Stayed in December 2023
Reviewed: 5 January 2024
Farnoosh
United KingdomNA
The room was massive, we could go to Bern central easily and quickly.
Stayed in January 2024
Reviewed: 1 January 2024
Syed
United KingdomPillows and no room service
Location and free parking
Stayed in December 2023
Reviewed: 9 December 2023
Eric
GermanyThe pour on the wine at the bar was a little small.
It was easy and free to jump on the public transportation and be downtown bern in 7 minutes. It was next to the convention center. Bonus tip - if you dont want to spend on the novotel breakfast you can walk next door to the Ibis and pay less for a little less selection. They allow dogs.
Stayed in November 2023
Reviewed: 7 December 2023
Annett
United StatesRestaurant was not open for dinner on Saturday and Sunday.
Fantastic staff who went above and beyond. Loved the free filtered water and glass bottles; very convenient and eco- friendly. Rooms were comfortable with everything you needed. Located very close to bus and tram connections and close to city center.
Stayed in December 2023
Reviewed: 28 November 2023
Andrea
United StatesRooms are small, but again, sufficient for a short trip.
The check-in staff were friendly and helpful. The room was small but sufficient for a short trip. It was very nice to have water available in a machine in the hallway. Good price for Bern and although it's not in the middle of town, the tram was right outside the hotel and was easy to take back and forth. That is part of the fun of travel!
Stayed in October 2023
Reviewed: 24 November 2023
Conor
IrelandNothing
All very fresh, liked the decor and staff friendliness. Location was great for what I needed
Stayed in November 2023
Reviewed: 26 October 2023
Robert
United KingdomJust made you feel good
Very clean, staff very friendly
Stayed in October 2023
Reviewed: 26 October 2023
Balasenthil
United Arab EmiratesThe hotel was located very close Tram and bus station. The front office staff especially the lady who attended us during checkin was very friendly. She even helped us in choosing a restaurant serving best cheese fondue. She even called and booked a table for us. Unfortunately did not get her name.
Stayed in October 2023
Reviewed: 22 October 2023
Hamshahini
AustraliaN/A
Everything was fantastic!
Stayed in October 2023
Reviewed: 20 October 2023
Michael
SwitzerlandThat the restaurant was not open on Saturday night
The room was great - very comfortable - really liked the sofa/bed - only small issue was no minibar breakfast - fantastic choice location perfect for us - for the Bern Expo
Stayed in October 2023
Reviewed: 17 October 2023
Narelle
AustraliaLocation a big far from everything
Staff were amazing
Stayed in September 2023
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