The spa can be crowded

Amazing breakfast, nice rooms, excellent staff and service

Stayed in March 2024

Would be great if the food at the buffet would be labeled.

An all rounded hotel; facilities, food, location and the best of all, the staff were exceptional.

Stayed in March 2024

All excellent

Great location, access to ski lift & hot spa

Stayed in January 2024

Only the coffee is not so good, not in the hotel and also bad in the thermal. But we see that the coffee is bad in many places, as if Switzerland were not a coffee nation. But of course it's a matter of taste.

Very good Hotel. Clean, comfortable, quiet rooms, the breakfast was very good, there is a large selection, there is also gluten-free bread. The staff is kind and helpful. The tunnel to the thermal bath is cool. The thermal is very good, big, not so crowded. There are many places for excursions around the hotel. The town has its own tele cabin to the mountain with a nice view. So absolutely recommended, we will return.

Stayed in January 2024

Hotel is a bit inaccessible but free parking is provided. Check in time is a bit late as well. Not many other restaurants available near the area but there’s a nice Italian restaurant around the corner.

Love the thermal bath that is directly connected to the hotel and the bathrobe/towels/slippers provided for use in the thermal bath. Huge and comfortable rooms as well with a good view at the balcony. Delicious spread for breakfast, especially the fresh honey comb and smoked salmon, and of course their chocolate products.

Stayed in November 2023

The spa is over crowded, and the cafeteria should probably be connected with the spa bracelet to pay for things vs having to go to my room to go get my wallet

It is exactly how is pictured! The staff was so friendly and professional Felt very welcome

Stayed in August 2023

There is no AC in the room. The room was therefore very warm (on the 3rd floor, under the roof). A fan was provided, but it was fairly small in diameter and therefore quite loud for the amount of displaced air. We didn't sleep very well as a result. Given the high price of the hotel, having no AC is certainly becoming a huge disadvantage for summer stays. The breakfast was slightly disappointing: some dishes were not replenished (roast beef and mozzarella plates for instance), the cheeses were not labelled, there was no traditional "moutarde de Benichon" nor "vin cuit". It seemed there were no "anglo-saxon friendly" options either.

Great location by the thermal spa, with free access to the fantastic spa. Nice terrace, perfect for dinner and enjoying a drink. Great service at the reception. Great pastries at breakfast. Good discount for Sunday nights.

Stayed in July 2023

I liked everything! The parking space is so convenient The reception staff is so welcoming and very well trained. We were checked-in and checked-out by two apprentices: I am not sure they are apprentices only though. You guys need to hire them as soon as possible! The health center is another level! Amazingly beautiful. You can come out from the pool with a totally positive mood. It is very convenient for couples (warm water, jacuzzi spaces, breath-taking view, calm). It is also very clean. In the night, we were late on dinner time. When I informed a waiter in the hotel restaurant that I just need some bread so we can eat something before we sleep, he said that he will try to get me sandwiches from the kitchen, and he certainly did get me 2 sandwiches so we don't sleep hungry! That was way over my expectations. The breakfast was also so generous. The village of Charmey is in itself so relaxing and the location really helps you to relax and recharge.

Stayed in May 2023

Nothing

Access to the thermal baths via a tunnel from the hotel. As it rained during our stay we had no need to go outside.

Stayed in May 2023

Nothing

Excellent facilities and service.

Stayed in February 2023

the only downside is the perhaps the bathroom where the washbasin could not be plugged, as a result one could not soak the bathing suit.

perfectly located

Stayed in December 2022

no access to the balcony.

Beautiful hotel, lovely bedrooms, everything works. billiard room. excellent generous breakfast with lots of choice.

Stayed in November 2022

great service kind staff clean rooms wonderful over all

Stayed in October 2022

spa age restrictions

beautiful and charming

Stayed in July 2022

No air conditioning, beds so-so, some smell from kitchen entered room if we opened the window

Location, excellent restaurant, helpful staff, very good breakfast

Stayed in June 2022

If you think we should conserve water, do not stop in this hotel. The bathroom basin did not have a plug ! Even if you do not want a basin of water to wash your hands, to rince your face, to shave, to do do some clothes washing, encouraging people to run water to waste is an ecological crime. Pity, otherwise this hotel is very good. When you book a hotel in the future, ask for "basin with plug". Maybe we can stop this trend to install such basins.

Reception, breakfast, room, good. Restaurant very good. Staff very friendly.

Stayed in March 2022

Breakfast was amazing. The room was authentic and clean.

Stayed in March 2022

The online reservation of the restaurant didn't work (no confirmation email) and on phone the communication in English wasn't easy.

The room is quite nice and modern with an amazing view. The direct access to the baths is also amazing, it's quite practical an the baths are also quite nice. Perfect location.

Stayed in January 2022

the dinner food was average

super spa and wellness

Stayed in January 2022

the smell of the kitchen in all the areas; no window open at the restaurant, no fresh air, difficult to breathe. The breakfast is average. The sink in the bathroom was blocked. In the hamam area one of 3 areas didn’t work, in Sauna area one of three area didn’t work either. Poor maintenance at all, it’s sad for Switzerland where there are a lot of high school for hoteliers.

Stayed in January 2022

it was an amazing experience overall. there was nothing to complain about. LOVED IT

Stayed in December 2021

na

Everything was very lovely - the baths very clean and enjoyable. amazing breakfast. very friendly staff.

Stayed in December 2021

Nice, just Nice. Lots of parking space all around Direct access to the thermal baths

Stayed in November 2021

Personnel lack of German language.

Location to the thermal baths and spa. Beautiful room, clean and quiet. Hotel is a chalet like with wooden roofs.

Stayed in October 2021