Reviews of Hotel City Inn Basel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Elisabethenanlage 5, 4002 Basel, Switzerland
#60 of 65 hotels in Basel
Guests' ChoiceReview Score
Based on 500 hotel reviews
7.6Score breakdown
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Cleanliness
8.1
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Comfort
7.9
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Location
9.1
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Facilities
7.6
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Staff
8.6
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Value for money
7.5
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Free Wifi
8.6
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Reviewed: September 7, 2025
Lynn
Singapore1 review8.0“Discounting the lack of a ramp and having to share the kettle with other guests, it was perfect.”- • Leisure trip
- • Solo traveler
- • Small Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
A ramp or elevator to get from street level to hotel ground floor would be perfect for heavy luggages.
Stayed in September 2025
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Reviewed: September 7, 2025
S
India2 Reviews8.0“It was good if entered from Euler side”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Usage of space, breakfast options
Location
Stayed in September 2025
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Reviewed: September 5, 2025
Dayna
United Kingdom47 Reviews21 helpful votes9.0“Perfect location for Basel's train station”- • Leisure trip
- • Family with young children
- • Budget Room with Queensize Bed
- • Stayed 1 night
Check-in was a little confusing since there are multiple hotels in the same building.
Perfect location for the train station and only a short walk to the town and river. Everything was clean and we liked the free tea/coffee outside the room. We were on the top floor which got quite hot, but there was an air conditioning unit in the room.
Stayed in August 2025
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Reviewed: September 2, 2025
Kateryna
Spain28 Reviews3 helpful votes8.0“Very clean!”- • Leisure trip
- • Solo traveler
- • Small Single Room
- • Stayed 1 night
- • Submitted from a mobile device
:) there were no such things
Everything
Stayed in July 2025
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Reviewed: August 27, 2025
Gregory
United States6 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Budget Room with Queensize Bed
- • Stayed 1 night
- • Submitted from a mobile device
Expensive restaurant even with 15% discount. 2 sandwiches a beer and a glass of wine was €65. Dame thing n s maybe $30
Stayed in July 2025
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Reviewed: August 20, 2025
Steve
United Kingdom4 Reviews9.0“Good value for money and close to the station”- • Leisure trip
- • Solo traveler
- • Small Single Room
- • Stayed 1 night
Very convenient for the station. Good value for money. Clean and cosy.
Stayed in July 2025
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Reviewed: August 11, 2025
Emanuela
Netherlands7 Reviews7.0“Solo travel”- • Leisure trip
- • Solo traveler
- • Small Single Room
- • Stayed 1 night
- • Submitted from a mobile device
There was no mini fridge. I don't even know if rooms are supposed to have one but I forgot to request it, and I needed it for my medication which needed to be kept cold...I ended up going to buy a huge bag of ice from the supermarket. This time I had a single room, and the door opened in an awkward way directly banging into the suitcase holder. Having the door opening the other way around would have been a lot less cumbersome (imagine getting through with the luggage!) The lift does not reach all floors, sadly.
The rooms at the City Inn Basel are always practical. I particularly like the numerous plugs available, to charge all devices. I also like their mattresses. I always sleep well.
Stayed in August 2025
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Reviewed: August 8, 2025
Kassima
Spain87 Reviews14 helpful votes8.0“Very good hotel for the location and money”- • Business trip
- • Solo traveler
- • Small Single Room
- • Stayed 1 night
- • Submitted from a mobile device
There was stairs to access the reception, with luggage was not easy , and lift was long way to the room. Nevertheless the Restaurant of hotel Euler connected is fantastic, the breakfast was also very good .
Location fantastic easy to come from the airport with the schuttle to the train station
Stayed in August 2025
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Reviewed: August 7, 2025
Silvia
Bulgaria7 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Budget Room with Queensize Bed
- • Stayed 1 night
- • Submitted from a mobile device
It was very noisy, the windows weren't soundproof, and it felt like the street was inside our room.
It was clean and at the perfect location.
Stayed in July 2025
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Reviewed: August 3, 2025
Stacy
Australia5 Reviews9.0“Great location, great facilities.”- • Leisure trip
- • Family with young children
- • Family Suite
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was a little underprepared; the staff seemed overwhelmed with the number of guests
The bathroom and shower were amazing. The separate rooms for the kids and parents was really good.
Stayed in July 2025
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Reviewed: August 1, 2025
Joshua
Netherlands54 Reviews47 helpful votes9.0“Amazing Stay”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
The blanket provided was way too small for two people.
The hotel breakfast was great with a view of the city. The AC worked well. Spacious room. Easy check in and luggage storage was provided. Great shower.
Stayed in July 2025
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Reviewed: August 1, 2025
Veronika
Ukraine79 Reviews26 helpful votes8.0“Very slow check-in”- • Leisure trip
- • Family with young children
- • Budget Room with Queensize Bed
- • Stayed 1 night
- • Submitted from a mobile device
Check in was terrible. We waited 1 h to be checked in after 3 rooms in front of us. The receptionist didn't explain what's going on even I was standing in front of him 1 h after 00:00. In the morning they said system didn't work. So, I think in this case check in had to be done in different way (to take photos of passports and give the keys to people asap), and finish with city taxes and other payments in the morning.
1 min from train station, cleanliness, breakfast place (8th floor terrace) and breakfast itself, fresh towels.
Stayed in July 2025
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Reviewed: July 28, 2025
David
United Kingdom32 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Budget Room with Queensize Bed
- • Stayed 1 night
- • Submitted from a mobile device
Nothing.
Location, size of bed and the breakfast.
Stayed in July 2025
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Reviewed: July 21, 2025
Travelsandi
United States33 Reviews2 helpful votes8.0“Great location”- • Leisure trip
- • Solo traveler
- • Small Single Room
- • Stayed 1 night
This hotel is very close to the train station. It is also right by the tram, so it is very easy to get public transportation. The room was clean and comfortable. The staff was very friendly and accommodating.
Stayed in July 2025
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Reviewed: July 21, 2025
Deirdre
New Zealand5 Reviews7.0Good- • Leisure trip
- • Couple
- • Budget Room with Queensize Bed
- • Stayed 1 night
- • Submitted from a mobile device
Central
Stayed in June 2025
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Reviewed: July 9, 2025
Gareth
United Arab Emirates301 Reviews42 helpful votes8.0- • Leisure trip
- • Solo traveler
- • Small Single Room
- • Stayed 1 night
- • Submitted from a mobile device
This review is hidden because it doesn't meet our guidelines.
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Reviewed: July 6, 2025
Deshaun1
Germany7 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Budget Room with Queensize Bed
- • Stayed 1 night
- • Submitted from a mobile device
I received a room upgrade because it was my birthday. And the room was awesome. And had a huge shower.
Stayed in June 2025
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Reviewed: July 6, 2025
Richard
United Kingdom12 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Budget Room with Queensize Bed
- • Stayed 1 night
- • Submitted from a mobile device
1 night stay, everything we needed for it. Very nice staff on reception. Free hot drinks machines in corridors not in rooms. Directly opposite train and tram station and basel card for free transport around city provided
Stayed in July 2025
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Reviewed: July 5, 2025
Sonya
United States19 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Budget Room with Queensize Bed
- • Stayed 1 night
- • Submitted from a mobile device
Small but comfortable room very close to the train station. Good value for a short stay.
Stayed in July 2025
-
Reviewed: June 25, 2025
Helena
Portugal26 Reviews8 helpful votes7.0Good- • Business trip
- • Solo traveler
- • Small Single Room
- • Stayed 2 nights
The 1-person room was very small, and the window giving to a loading zone that had a bit of noise. The access to the corridor of the room was under renovation, all dirty with paint and plastics. It was a bit scary to find it like that.
It fulfill the need and was very convenient location. The staff was incredible and helped me a lot. The breakfast had a very nice view.
Stayed in April 2025
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Reviewed: June 17, 2025
David
United Kingdom78 Reviews5 helpful votes7.0“Well located hotel in Basel”- • Leisure trip
- • Travelers with friends
- • Small Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing, although the linkage to other hotels was a little odd!
Location was good. The hotel overall was fine.
Stayed in May 2025
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Reviewed: June 12, 2025
Grace
United Kingdom27 Reviews3 helpful votes7.0Good- • Leisure trip
- • Solo traveler
- • Small Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Thin walls and small room. Not great value for money but Basel is an expensive place to visit in general so it was reasonable in that context.
Great location very close to train station. Decent facilities. Friendly staff and was able to store my bag securely after check out. The breakfast was good for not much extra than the room.
Stayed in June 2025
-
Reviewed: June 3, 2025
Susanne
Australia17 Reviews9.0“It was an enjoyable stay close to train station.breakfast was simple. Bed a little hard and I had to ask for extra pill”- • Leisure trip
- • Couple
- • Budget Room with Queensize Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Fridge in room would have been handy.
Close to train station
Stayed in May 2025
-
Reviewed: May 26, 2025
Mary
Australia16 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • Small Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Noise in pipes overnight, squeaking floors. No lift to upper floor.
Spacious for 1
Stayed in May 2025
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