Kirchstrasse 15, 3920 Zermatt, Switzerland
#111 of 469 hotels in Zermatt
Guests' ChoiceBased on 254 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.6
Facilities
9.1
Staff
9.4
Value for money
8.5
Free WiFi
9.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 12, 2024
אורי
IsraelThe spa, the friendly staff, the room size
Stayed in April 2024
Reviewed: April 9, 2024
Alasdair
United KingdomThe free champagne on arrival
Central. Family ran, friendly
Stayed in March 2024
Reviewed: April 4, 2024
Isabel
United KingdomLoved the spa area - really relaxing to be in the open air, next to the river, with the Matterhorn 'right in front'. Staff very friendly and excellent breakfast and 'jause' (afternoon fruit and cakes with tea and coffee). Excellent location to ski bus - and also only a short distance to walk to ski lifts (two different parts of Zermatt)
Stayed in April 2024
Reviewed: March 29, 2024
Janis
LatviaEverything was exelentt
Stayed in March 2024
Reviewed: March 16, 2024
Yu
United States of Americalove the staff here, nice and heartwarming
Stayed in March 2024
Reviewed: February 27, 2024
Jo
United KingdomShowers were a bit low & water a bit temperamental but great location & friendly staff.
The breakfast room was truly beautiful. Looked out at the town & matterhorn
Stayed in February 2024
Reviewed: January 29, 2024
Sandra
United States of AmericaExcellent breakfast good service many options to choose from
Stayed in January 2024
Reviewed: January 23, 2024
Masayuki
GermanyNothing.
Location, where is convenient to access ski park. And spa paradise on the B1 floor is fantastic. Breakfast every morning is also so nice.
Stayed in January 2024
Reviewed: January 6, 2024
Marta
ItalyRoom a little bit small but very confortable
Breakfast and coffee break, Spa, Ski service, position
Stayed in December 2023
Reviewed: December 23, 2023
Yuen
Hong KongNo
The view is good and room are comfortable They offer homemade cake at tea time. Offer shuttle bus between hotel and station Their indoor and outdoor pool are nice
Stayed in December 2023
Reviewed: November 30, 2023
Lisa
United States of AmericaMatterhorn view room was wonderful. The staff was very friendly.
Stayed in November 2023
Reviewed: November 19, 2023
Tiago
Germanyeverything, people were nice and the facilities wonderful. plus easy walk to the station and to the centre
Stayed in November 2023
Reviewed: October 31, 2023
Lesley
AustraliaRestaurant food was aversge
Spa snow room View of mattahorn from bedroom and dining areas Very comfortable. Breakfast buffet and afternoon tea
Stayed in October 2023
Reviewed: October 26, 2023
Marino
United KingdomN/A
Excellent facilities with the spa and an outdoor heated pool! Pick-up and drop-off service from Zermatt station was excellent! Staff were really welcoming, attentive and helpful.
Stayed in October 2023
Reviewed: October 23, 2023
Anna-maija
SwitzerlandThe room was not matching what we booked. The dinner food was not delicious, it was like pub-food.
The location was good and views to Zermatt but the deluxe room with the balcony was the not which introduced in the booking.com pages. It was smaller and more outdated.
Stayed in October 2023
Reviewed: October 20, 2023
Nancy
United KingdomNone
Great location. The matterhorn view room was so stunning view. Good decent room size too. Also the hotel lent you a nice clean rucksack for a hiker who doesn't have one too, such a thoughtful gesture. We will definitely staying here again in the future. The breakfast always healthy options good for healthy people and vegan friendly
Stayed in October 2023
Reviewed: October 16, 2023
Fiona
AustraliaNothing
Loved it!
Stayed in October 2023
Reviewed: October 16, 2023
Yutong
United States of AmericaAll other staffs are friendly, only one staff who worked during afternoon tea time was somewhat rude - by watching me using the coffee machine and ‘teaching’ me how to use it ‘correctly’ and telling me ‘trash’ for several times just to let me know there’s a trash can. Can’t believe why would someone just keep watching you for everything you do. I feel uncomfortable cause she doesn’t feel or sound friendly at all with her poker face🧐
Nice spa! Nice view
Stayed in October 2023
Reviewed: October 14, 2023
Jess
New ZealandNothing, everything was perfect
Everything was amazing from the staff, room, breakfast (even as a vegetarian), views of the Matterhorn while you have your morning coffee. The spa area with a sauna, snow room and indoor and outside pool was so nice and exactly what was needed after a long day of hiking. I think this is one of my most favourite hotels I’ve ever stayed at. It’s a short walk from town and the train station. They offer a taxi service to and from the train station if needed. They even offer a backpack in the room for any hikes which was an extremely nice touch.
Stayed in October 2023
Reviewed: October 11, 2023
Vincy
United States of AmericaThe breakfast
The view of the room and the size of the room
Stayed in October 2023
Reviewed: October 10, 2023
Paisan
ThailandN/A
Excellent facility, location and very helpful staffs.
Stayed in October 2023
Reviewed: October 9, 2023
Kluh
United States of AmericaI had no issues during the trip.
Amazing staff, great views, fantastic breakfast. Would definitely recommend to anyone looking to stay in Zermatt.
Stayed in September 2023
Reviewed: October 8, 2023
Carl
United States of AmericaWe have stayed here before. Great view of the Matterhorn from your big balcony. With chairs and a small table, and then couple chairs in the room as well that overlook the balcony and the Matterhorn. No air conditioner but does have a fresh air climate control feature, but we just open doors and windows in September. Refrigerator, typical 2 twin beds pushed together. Would be nice to have just a sheet but they have just two separate comforters, typical of Europe. Bed slept great. Breakfast is really great with a view of the Matterhorn. Breakfast staff were really nice. Happy retirement Christina. Right in the heart of Zermatt. We had a great stay once again. Thank you La Couronne!
Stayed in September 2023
Reviewed: October 7, 2023
Jiayuan
ChinaOutstanding view, great breakfast, friendly staff
Stayed in October 2023
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