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Reviews of Hotel de Ville 3 stars

Grande Rue 70, 1660 Chateau-d'Oex, Switzerland

#6 of 17 hotels in Chateau-d'Oex

Guests' Choice

Review score

Based on 284 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.2

  • Location

    8.9

  • Facilities

    7.9

  • Staff

    8.5

  • Value for money

    8.2

  • Free WiFi

    8.1

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Showing 1 - 70

  • Reviewed: 4 September 2018

    10
    Smooth easy and stress free, many thanks!
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    Great reception, ready and waiting with all check in paperwork on the desk, super efficient! We were in our room in minutes. Great bar below hotel, sat outside and enjoyed the atmosphere.

    Stayed in September 2018

  • Reviewed: 30 July 2018

    8.3
    value for money and friendly staff (if you can find them)
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    Stayed in July 2018, perhaps it is not a high season ?? The reception was always unattended. There was simply no help whatsoever if you need anything in the room.

    Location within 2 minute walk from the train station. Breakfast was not a wide selection but cold cut and homemade yogurt were yummy, fresh fruit provided, We stayed at triple room which is generously sized.

    Stayed in July 2018

  • Reviewed: 7 November 2017

    9.2
    It was a delight to be there and I shall go again.
    • Group
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Space is limited in the bedroom but, instead of tea-making facilities in the room there was fruit, coffee and teas and soft drinks available in the breakfast room free to guests. And comfortable chairs!

    The convenience of its position and the simple nature of its operation. Within the next month changes are taking place and it will be possible to eat in the hotel in the evening.

    Stayed in November 2017

  • Reviewed: 31 October 2017

    8.3
    E xpensive
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The food was boring and expensive at the places arround. We were very disappointed.

    The food was good place was comfortable.It wzs pretty and relaxing ideal for a holiday.

    Stayed in October 2017

  • Reviewed: 6 June 2017

    7.5
    Excellent location and clean rooms!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There were some issues where the duration of my stay was thought to be one night instead of the two nights I had booked. Also, only cash payment was accepted and we were not informed of this in advance. Minor inconveniences!

    Excellent location and clean rooms!

    Stayed in June 2017

  • Reviewed: 6 June 2017

    7.1
    Largely Enjoyable experience with one or two hiccups on the restaurant front.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Unable to get a table in restaurant as full, it was a Saturday night & we hadn't reserved so fair enough, but waitress was very rude & unhelpful. Had to persuade her to give us approximate time to come back to see if vacant table & to reserve it. When got back she hadn't reserved a table. Complained to different waitress and eventually were given one. Unfortunately service was very slow, but rude waitress much more pleasant & helpful. Think the boss may have spoken to her! Little disappointed with some of the food though as quite dear. Not the best experience, which was a shame, as everything else about our stay was good. General hotel staff and other waiting on staff very pleasant and helpful and everything else good standard. Excellent location.

    Breakfast was quite good, helpful hotel staff, rooms reasonable size.

    Stayed in June 2017

  • Reviewed: 29 May 2017

    8.3
    Very friendly staff, very good breakfast, plenty of games...
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Located above a pub so might be a bit noisy sometimes

    Very friendly staff, very good breakfast, plenty of games for the children, very central location and very clean. The family room for 4 is great.

    Stayed in May 2017

  • Reviewed: 25 April 2017

    10
    Excellent staff and service
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Internet wifi signal was not so good as it was poor at some corners in the room.

    The hotel staff was very cooperative , friendly and nice. We enjoyed staying there .

    Stayed in April 2017

  • Reviewed: 16 April 2017

    9.2
    Short stay at Chateau-D'Oex
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    There is a bar downstair and it could be sometimes noisy in the evening-night.

    Friendly staff. The hotel is close to everything in the village (bars, restaurants, shops,...). Good wifi connection. Nice cosy room (chalet). Full breakfast (good cheeses and breads).

    Stayed in April 2017

  • Reviewed: 5 April 2017

    9.6
    We always felt very welcomed from the owner who took great...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We couldnt fault our stay at all it was wonderful. We would recommend anyone to stay here and hope to return. The only thing was if your a early/light sleeper state this in your booking so you get a room away from the bar next to the hotel.

    We always felt very welcomed from the owner who took great care of us and we couldnt of asked for kinder person. Room was very comfortable and clean. The breakfest was included in our room price. Selection of meats, cheese, fresh fruit, crossiant, bread, juices,tea and coffee and more. Location was central with great walks located behind the hotel. Tea, coffee and fruit always free in the lounge throughout the day.Good wifi. Only a couple minute walk from a supermarket and train station. We stayed 2 nights however we would of loved to of stayed longer if we hadnt already booked our following hotel.

    Stayed in March 2017

  • Reviewed: 30 March 2017

    9.6
    Great Spot to stay in Château-d'Oex
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    No Ski / Boot room limited parking

    Great Location / Breakfast / friendly helpful staff / fruit and drinks available foc all day /good value

    Stayed in March 2017

  • Reviewed: 15 February 2017

    10
    The hotel staff were really helpful and friendly.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights

    There was a TV in the room but I could only find a couple of news channels - no cartoons for children which would have been useful. However, there was a good wifi signal so we used our iPad and actually it was quite nice to have a TV-free holiday!

    The hotel staff were really helpful and friendly. The hotel felt very child-friendly and plenty of toys were provided. A really homely atmosphere and it was great that tea and coffee facilities were provided in the lounge. The breakfast was very good. There was parking outside.

    Stayed in February 2017

  • Reviewed: 5 January 2017

    7.1
    Pleasant hotel in the centre of town.
    • Couple
    • Double or Twin Room
    • Stayed 5 nights

    No hair drier in the room. Closing the shutters outside the bedroom window was not easy. The Internet did not always work.

    The hotel is conveniently located in the centre of town and has a few parking spaces for the guests. Breakfast was fine. The room was quiet. The staff was very polite, but there is no one in the evening.

    Stayed in January 2017

  • Reviewed: 5 January 2017

    9.2
    Small hotel in a perfect location and very well run.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 8 nights

    The manager, who is English could not have been more helpful to us and the other guests. She puts herself out to ensure all enjoy their stay in Chateau dÓex

    Stayed in December 2016

  • Reviewed: 1 October 2018

    9.2
    Comfortable hotel in the heart of Château d’Oex
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Well located in Château d’Oex. Pleasant and comfortable well-lit room. Good breakfast.

    Stayed in September 2018

  • Reviewed: 14 August 2018

    7.9
    Easy check in
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Easy check in Location is good

    Stayed in August 2018

  • Reviewed: 14 August 2018

    6.7
    Central but not great
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Loud noise Sunday night in front of room until past one am Sunday by establishment itself !

    Nice prople

    Stayed in August 2018

  • Reviewed: 23 July 2018

    7.9
    Friendly staff, convenient location not far from the train...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Would be great to replace some of the matresses, a bit too soft

    Friendly staff, convenient location not far from the train station, good breakfast

    Stayed in July 2018

  • Reviewed: 2 February 2018

    9.2
    wonderful town,wonderful hotel,wonderful staff!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    wonderful town,wonderful hotel,wonderful staff!

    Stayed in January 2018

  • Reviewed: 30 December 2017

    6.3
    The hotel has no glass, spoon, kettle in the room.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel has no glass, spoon, kettle in the room. When check out, only cash payment was accepted.

    Stayed in December 2017

  • Reviewed: 30 December 2017

    10
    It was very cute and comfy.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    It was very cute and comfy.

    Stayed in December 2017

  • Reviewed: 27 November 2017

    10
    Amazing
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights
    • Submitted via mobile

    The staff and manger were very nice and welcoming !!

    Stayed in November 2017

  • Reviewed: 30 September 2017

    9.2
    Situated in Heart of the village
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Manager

    Stayed in September 2017

  • Reviewed: 13 September 2017

    8.3
    well organized
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    service in the breakfast room for 24 hours, nice building

    Stayed in August 2017

  • Reviewed: 9 September 2017

    10
    Hassle free and relaxed
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Location very good breakfast.

    Great managercould notdo enough for you.

    Stayed in September 2017

  • Reviewed: 5 August 2017

    8.3
    Exellent and peacfull location.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Exellent and peacfull location. Amazing views around the property.

    Stayed in July 2017

  • Reviewed: 25 May 2017

    9.6
    Charming village ...
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Parking was an issue as not much space located near the hotel.

    Located in Lovely village! Charming area.

    Stayed in April 2017

  • Reviewed: 20 January 2017

    10
    Debbie, the manager was excellent and made our stay most...
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Debbie, the manager was excellent and made our stay most comfortable

    Stayed in January 2017

  • Reviewed: 30 December 2016

    9.6
    Cosy, well-located and super nice staff
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Like all hotels in Switzerland, we find the price a bit excessive

    Staff were very nice

    Stayed in December 2016

  • Reviewed: 29 December 2016

    10
    I loved this place and I will certainly come back.
    • With a pet
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 3 nights

    The staff was friendly, nice, full of humor and very helpful.

    Stayed in December 2016

  • Reviewed: 25 October 2016

    7.9
    Only one night in October
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Reception staff could have been friendlier, thin walls and could hear other guests

    Centrally located

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 April 2016

    7.5
    The hotel was very clean which is what is most important to...
    • Business trip
    • Solo traveller

    Although the hotel was almost completely empty, I was put in a room above a very noisy terrace that had alot of people until 11 pm. I had an exhausting work week and had chosen to stay at Chateau d'Oex to recuperate before continued important meetings- this did not happen. The room was tiny with no desk for me to work. There was a bedside lamp but impossible to plug it in which meant that I needed to get out of bed to turn the light off when I was trying to fall asleep by reading - getting out of bed just woke me up again. There was not ample parking for hotel guests. After a sleepless night, I needed to set my alarm for 7 am to move my car as all of the parking places in the town were limited to one hour parking as of 7 am.I felt the room was over priced given the size and my experience but other rooms may be worth the price.

    The hotel was very clean which is what is most important to me. It is in the center of town so convenient for restaurants and shops. The building itself has a lot of charm.

  • Reviewed: 4 February 2016

    10
    From the moment we booked we were looked after.
    • Leisure trip
    • Couple

    From the moment we booked we were looked after. It was our 7th wedding anniversary and the manager made our room special with chocolates and fruit. The service was excellent and always with a smile and 'can do' attitude. We were blown away by the kindness displayed to us and every detail from our comfortable room, awesome breakfast, communication and friendliness during our stay. A must when visiting Chateau D'œx. Thankyou again for making our anniversary special ;)

  • Reviewed: 31 January 2016

    10
    The staff were amazing and really helped out with the kids.
    • Leisure trip
    • Family with young children

    Limited parking, but we managed to find parking close to the hotel on the street.

    The staff were amazing and really helped out with the kids. The hotel is easily accessible and the room was perfect for the kids.

  • Reviewed: 12 January 2016

    10
    Town centre location near the train station and a good...
    • Leisure trip
    • Solo traveller

    Town centre location near the train station and a good restaurant just across the square. Well kept, welcoming and friendly. The manager speaks perfect English which helps.

  • Reviewed: 12 January 2016

    9.2
    I had an overnight stay in Château-d'Oex, so that I can...
    • Leisure trip
    • Group

    I had an overnight stay in Château-d'Oex, so that I can have an easy access to gstaad, saneen & montreux, and I am glad that I choose hotel deals ville, its good value for money, the staff is amazing especially Debbie she was a nice welcoming lady and I just felt like home. If I ever visit Switzerland again. This will be the place I will stay and recommend to all.

  • Reviewed: 22 July 2015

    8.8
    Very nice personnel, great location in the heart of the...
    • Leisure trip
    • Couple

    The walls need to be painted, the carpet in the corridor should be replaced

    Very nice personnel, great location in the heart of the small village, quite big rooms and bathrooms.

  • Reviewed: 16 July 2015

    8.8
    The best part of the stay was the friendliness and...
    • Leisure trip
    • Solo traveller

    The wifi was a little slow in my room but fine downstairs in the breakfast room/lounge!

    The best part of the stay was the friendliness and competance of the Manager, Debbie! She couldn't do enough to be hospitable! The breakfast was excellent and all drinks (non-alcoholic) and fruit are available free throughout the day!

  • Reviewed: 8 July 2015

    9.2
    The location was right in the center of town and we could...
    • Leisure trip
    • Group

    The town closed in the afternoon and then early evening. Will have to adjust for tourists.

    The location was right in the center of town and we could walk everywhere.

  • Reviewed: 30 June 2015

    9.6
    Very friendly receptionist, very convenient and nice setting...
    • Leisure trip
    • Couple

    Very friendly receptionist, very convenient and nice setting in the centre of the little village just above a couple of restaurants with a nice terrasse. Great for enjoying a beer and dinner in the summer sunset!

  • Reviewed: 8 June 2015

    6.3
    Staff was friendly and helpful.
    • Leisure trip
    • Family with older children

    Cleanliness could've been better. There was a stain on the carpet near the window area (might've have been from rain or something else spilled there). The room itself was a little shabby as well

    Staff was friendly and helpful. The breakfast area was nice and cozy looking. Wifi was good too

  • Reviewed: 7 April 2015

    8.3
    Room Location, Sound Proofing, Infant friendly atmosphere,...
    • Leisure trip
    • Family with young children

    Internet was bad and was not able to connect at all

    Room Location, Sound Proofing, Infant friendly atmosphere, Crib(Cot), Living / Resting Area & Lots of Freebies like snacks & drinks

  • Reviewed: 24 March 2015

    10
    clean rooms, friendly staff and comfortable beds.
    • Leisure trip
    • Family with older children

    clean rooms, friendly staff and comfortable beds. I also liked the complementary beverages during the day and nice room with a couch to relax in with the family.

  • Reviewed: 10 March 2015

    10
    Fantastic staff, excellent location (both for Château...
    • Leisure trip
    • Couple

    Fantastic staff, excellent location (both for Château d'Oex and the nearby skiing, great value for money, nice breakfast. Complementary tea, coffee & fruit available any time.

  • Reviewed: 25 January 2015

    7.5
    Some of the staff were very helpful - especially the British...
    • Leisure trip
    • Couple

    The breakfast on the first morning was very basic and just left out for us. I think we were the only guests. They don't have any kitchen at the hotel and, therefore, no cooked items. On the second morning there were coked meats and boiled eggs left out, which was a bit better.

    Some of the staff were very helpful - especially the British woman. Others were friendly but not much in evidence. The room was very clean and comfortable although quite small. The bar downstairs was quite lively in the evening, although more of a locals place than the hotel bar. To use the lounge area you had to switch the lights on - not very welcoming and comfortable.

  • Reviewed: 23 January 2015

    6.7
    The hotel is located in the right spot, with all the main...
    • Leisure trip
    • Group

    The Wi-FI is not very receptive, as the signals kept on dropping, in our room. So people who plan to stay connected during their stay, might need to check the Wi-Fi strength.

    The hotel is located in the right spot, with all the main attractions stone's throw-away. The restaurants, Information office, Station are all reachable in a minute's walk. The Hotel staff was friendly and welcoming. The stay was cozy, and breakfast buffet, though limited is nice.

  • Reviewed: 2 January 2015

    8.8
    A friendly welcome, good breakfast.
    • Leisure trip
    • Couple

    Misleading about restaurant as it is across the road and not on site. But not really an issue, just a pointer.

    A friendly welcome, good breakfast. Nothing seemed too much of a problem for the staff to help or be courteous. Can't complain about the noise from the bar as mostly the site is used for holidays, so why complain? Easy to find with good food nearby.

  • Reviewed: 24 May 2016

    10
    Cosy room, great breakfast!
    • Leisure trip
    • Couple

    Cosy room, great breakfast! Personnel was really friendly, hotel is in great location and we woke up with a stunning view on the mountains.

  • Reviewed: 10 May 2016

    7.5
    Great location
    • Leisure trip
    • Couple

    Quite expensive

    Great location

  • Reviewed: 5 May 2016

    10
    The easy-going atmosphere, clean, great location in the...
    • Leisure trip
    • Solo traveller

    The easy-going atmosphere, clean, great location in the center of town. Extremely helpful staff and management.

  • Reviewed: 17 April 2016

    8.8
    Location in centre of village and close to the station,...
    • Leisure trip
    • Couple

    Bathroom toiletries!

    Location in centre of village and close to the station, friendly staff, excellent breakfast.

  • Reviewed: 29 March 2016

    10
    Perfect location, facilities, staff.
    • Leisure trip
    • Family with older children

    WIFI in the room did not work very well sometimes (slow).

    Perfect location, facilities, staff.

  • Reviewed: 1 March 2016

    7.1
    Good central position
    • Leisure trip
    • Couple

    Noisy bar so make sure you aren't overlooking the bar next door

    Good central position

  • Reviewed: 28 February 2016

    10
    Central location, cosy atmosphere, comfy bed & good...
    • Leisure trip
    • Couple

    Nothing. It completely matched our expectations !

    Central location, cosy atmosphere, comfy bed & good breakfast. What more could you ask for ?!

  • Reviewed: 2 January 2016

    5.8
    location
    • Leisure trip
    • Family with older children

    very poor breakfast

    location

  • Reviewed: 30 December 2015

    9.6
    everything is perfect
    • Leisure trip
    • Solo traveller

    nopr

    everything is perfect

  • Reviewed: 22 December 2015

    9.6
    Great location, very nice staff
    • Leisure trip
    • Couple

    Great location, very nice staff

  • Reviewed: 1 October 2015

    7.5
    i liked the place very much so
    • Business trip
    • Solo traveller

    i liked the place very much so

  • Reviewed: 27 September 2015

    7.5
    Good location.
    • Leisure trip
    • Family with older children

    Good location.

  • Reviewed: 21 September 2015

    7.9
    Clean, great location.
    • Leisure trip
    • Couple

    Breakfast was poor, bearly spock English.

    Clean, great location.

  • Reviewed: 12 July 2015

    8.3
    Very kind staff.
    • Leisure trip
    • Group

    Internet access was intermittent .

    Very kind staff.

  • Reviewed: 9 July 2015

    10
    Friendliness of staff'
    • Leisure trip
    • Family with older children

    Friendliness of staff' cleanliness of hotel, nice view from room lovely breakfast

  • Reviewed: 24 June 2015

    10
    Free coffee, tea and fruit in the lobby.
    • Leisure trip
    • Couple

    Free coffee, tea and fruit in the lobby. Free parking next to the hotel.

  • Reviewed: 9 June 2015

    9.2
    Friendly staff
    • Leisure trip
    • Couple

    Friendly staff

  • Reviewed: 22 March 2015

    8.3
    The cleanliness puts to shame some 5 star hotels i've...
    • Leisure trip
    • Couple

    Should have more options for breakfast.

    The cleanliness puts to shame some 5 star hotels i've stayed in.

  • Reviewed: 10 March 2015

    9.2
    Staff and sallon room
    • Leisure trip
    • Couple

    attic room

    Staff and sallon room

  • Reviewed: 8 March 2015

    10
    Staff were very helpful.
    • Leisure trip
    • Couple

    Staff were very helpful. Area was amazing. Beds were great!!

  • Reviewed: 10 February 2015

    7.5
    The choice if fruits, nespresso coffee and tea all day &...
    • Leisure trip
    • Couple

    The absence of shutters in our room.

    The choice if fruits, nespresso coffee and tea all day & night long. The friendliness of the welcome.

  • Reviewed: 10 February 2015

    8.0
    Clean and nice White bedding
    • Leisure trip
    • Group

    The sheets were rather uncomfortable as they were flannelette and could have done with another pillow

    Clean and nice White bedding

  • Reviewed: 1 February 2015

    9.6
    Complimentary hot drinks available all day in the lounge.
    • Leisure trip
    • Group

    Complimentary hot drinks available all day in the lounge. Easy walking distance to the station and cable car.

There are also 14 reviews without text. These impact the overall review score.

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