The room had dead flies on the floor as well as live flies flying around both bedrooms. Completely understand it is situated up in the mountains so you’re going to experience this however the dead ones should’ve been cleaned up and if the windows were closed until guests could open them this would make it first impressions much better. The spa area was very basic, the pool was lovely and refreshing however a two person sauna meant there was a long wait and we didn’t end up using the facilities. Once we arrived we realised the drawers in our two bedroom apartment kitchen were locked. Upon further research and speaking to the staff we were told we had to pay an additional charge to use the kitchen in our own room. This was highly disappointing as we had already paid quite a high price for the room in order to have self catering due to my severe food allergies.

The view was absolutely breathtaking! Definitely the best part about the stay both from our balcony as well as from breakfast. The staff were very friendly and welcoming. Parking is easily accessible and free which was great, loved the positioning of the hotel. Bed and pillows very comfy!

Stayed in April 2024

We had an apartment for a family of 4. As adults we took it in turns to sleep on the sofa bed and gave the twin beds to our children. Also, the apartment we had was all locked up so we were unable to use anything on our first day. It was all resolved the next morning.

Stayed in April 2024

Was very disappointed by ther rude and un co-operative behaviour of the female staff in the restaurant and breeakfast area. However the male staff were very coureous and helpful. Need some variety and consideration for choice in breakfast menu keeping Asian customers in mind. A shuttle service from main bus station would be helpful for those new in the region.

The scenic view from the room and balcony was very beautiful and same as advertised. The rooms were clean and comfortable.

Stayed in March 2024

Bed wasn’t too comfortable.

Very friendly stuff and clean spacious room. Play area in/outdoors.

Stayed in March 2024

The fact that it is family friendly

Stayed in February 2024

It would be nice to get more information on arrival on how to use the wellness area. I wonder why the bathrobes are not at disposal in your room or directly at the spa, why you have to go hunt them down at the reception. Dinner options were unclear, we found no information on it.

The view from our room was breathtaking over the Thunersee. Food was good. Pool was nice, quite big and not overcrowded. Room was comfy.

Stayed in January 2024

Very helpful, nice, smiling and multilingual personel. Magnific view from the room. Breakfast buffet with very wide selection of course. Two floor sauna zone behind the swimning pool.

Stayed in March 2024

Water pressure (flow) was low in the shower.

Hotel Location Staff were top!

Stayed in February 2024

The sauna is textile free meaning you have to be naked. I'm not comfortable doing this nor seeing other naked people and felt excluded from the experience. I would have loved spending time in the sauna but for the reason above I couldn't.

Beautiful place with very helpful and pleasant staff. Lovely amenities. We all loved our stay here and we would come again for sure.

Stayed in February 2024

The room had persistent unpleasant smell, unfortunately. You get used to it, but once you go in you start feeling it again.

View is majestic

Stayed in February 2024

Better room cleaning during our stay.

We were in a duplex flat. Very nice, magnificent view of the lake and mountains from balcony. Breakfast has all the healthy options you can want. Dinner in the hotel restaurant is fine too. Location is perfect for Niederhorn, and Interlaken and Jungfrau area is very easy to reach with public transport. Didn't have to use our car once.

Stayed in February 2024

The bar was not manned all the time but the service was fast and high quality when they arrived.

We appreciated the special attention and preparations for our toddler with even a bathroom kit provided ! The indoor kids zone was also very helpful for us given the mixed weather. The breakfast was excellent and the spa facilities were more extensive than many similar hotels. We also appreciated the quiet in the room.

Stayed in February 2024

Nothing :)

Beautiful views, good room sizes, cosy and comfortable

Stayed in December 2023

It was a bit far from interlakentown, however, we were given free bus tickets to the bus which came every 30 minutes and drove down town.

The view was absolutely stunning! The hotel had it all, sauna, steam bath, pool, fitness, good breakfast buffet, and a restaurant. staff was also very friendly.

Stayed in January 2024

The hotel has a small pool and play area. We would appreciate however a few more attractions for the kids. I know the hotel is planning to upgrade the teen play area, so that’s nice to hear. We unfortunately were not lucky enough as there was no snow (sledding trail closed etc.), so it would be nice to have a few more options inside the hotel, especially that it is a bit remote from the town. Also, I find the price for breakfast per person very high. I live in Zurich for 15 years and we eat out every weekend, so in that sense I know Switzerland is generally expensive, but even then, I found the price for a breakfast buffet way too overpriced. Fortunately the kitchenette in the apartment was very well equipped.

Our family spent a New Year‘s Eve at the hotel and overall we were very happy with the choice. The duplex apartment was very well equipped, the only thing missing that would be nice to have were a kettle and tea mugs. Staff were very helpful. Rooms and bathroom clean. The hotel is located in a walking distance to Niederhorn funicular station. It is a perfect location to enjoy the attractions around the Lake Thun (Ski\sledding at Niederhorn, Beatenbucht, St.Beatus-Hoelen (a must!), Niesen, Lake Thun etc.). That being said, it is probably too remote for someone looking for a hotel directly in Interlaken or with easy access to the town center. Be prepared for a 30 min drive/bus trip down the hill. We have been in Interlaken twice during our stay to get bigger groceries, as the nearest shop and bakery are around 2 km away from the hotel in the village. Apart from that, facilitates in the hotel were nice. Very nice Spa, 2 bars, restaurants and live music in the evening. I would recommend the hotel for someone planning sport activities around the hotel (ski/sledding/hiking). For these, the location is superb.

Stayed in January 2024

In the meat section for breakfast, they had ham and pork only.

The view is spectacular! Facing the alps and lake thun, it’s breathtaking from the room. The hotel has an amazing indoor pool.

Stayed in December 2023

Room was a bit old. Parking spot assignments left a lot of guests confused. Everyone parked on random soots due to lack of a system.

The view was spectacular! Room was very spacious.Spa and pool were quite nice and relaxing.

Stayed in December 2023

Fantastic location and view from the room

Stayed in November 2023

had few Power outlet .and they are only support one type

view was wonderful.room was clean.breakfast was normal.

Stayed in November 2023

There were insects flying inside the room. You cannot order room service, had to pickup food from their lobby as nobody will deliver it to you

Location is fantastic although it takes a 20-25 min drive from Interlaken city center. Requested for a good view and could not ask for more. Facilities are amazing compared to other hotels.

Stayed in October 2023

What an amazing view! Really enjoyed kicking back on the balcony soaking up the view and spending time in the saunas and steam room...

Stayed in October 2023

No help with the luggage or room service, you have to go it your self Far away from everything

The view

Stayed in October 2023

The mattress wasn't the most comfortable, super hard. We ordered room service, but had to pick it up from the restaurant ourselves, they wouldn't bring it to the room. Because of the configuration of the hotel, it is not the most friendly if you have a baby buggy - you have to carry it up some stairs, or take a longer route to get to some rooms.

The attention to detail. We had a baby with us and the staff left a little pouch with some products for him. The breakfast was really good, with nice options. The view was amazing and the room itself was well put together and comfortable.

Stayed in October 2023

Location

Sauna and swimming pool

Stayed in October 2023