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Reviews of Hotel du Commerce 3 stars

Riehenring 91, Clara, 4058 Basel, Switzerland

#45 of 56 hotels in Basel

Guests' Choice

Review score

Based on 642 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    7.5

  • Location

    8.2

  • Facilities

    7.5

  • Staff

    8.2

  • Value for money

    7.5

  • Free WiFi

    8.3

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Showing 1 - 75

  • Reviewed: 27 May 2018

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Location is out a bit but transport is frequent and easy

    I met a South African/ Italian receptionist on my stay when I had an issue she dealt with it ASAP. Breakfast I was waited on by a young girl who was studying her apprenticeship in hotel services and was polite and professional. The hotel is near everything you need. The rooms are clean and come with a balcony (the two I stayed in). The views are good. The breakfast was excellent. Hands down recommended for the price.

    Stayed in May 2018

  • Reviewed: 28 February 2018

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The bathroom was not seperated by a door which gave little privacy.

    The beds were great, super comfortable. The free tea and coffee in the rooms was a very nice plus.

    Stayed in February 2018

  • Reviewed: 24 February 2018

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Have to ask for more coffee in the morning. But it is no problem to get another cup.

    Easy walk to city or tram. Staff are helpful and friendly. Very good to have a kettle to make tea and coffee. Real bonus.

    Stayed in February 2018

  • Reviewed: 30 January 2018

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    I liked everything.

    Breakfast was very good with healthy choices such as fresh fruit, softly boiled eggs and good options of cheese. Coffee was excellent.

    Stayed in January 2018

  • Reviewed: 28 November 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights

    This hotel is not recommended at all. We were forced to pay extra fee without any justification when arrived and have been treated like an idiot by the hotel manager without any respect. They are just trying to charge you as much as they can, really terrible experience ever.

    Stayed in November 2017

  • Reviewed: 22 November 2017

    • Leisure trip
    • Group
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was poor choice. Only one pillow which made absolutely no difference due to how light it was, may aswell have been lying just on the mattress.

    Location was great, tram stop right outside the door. Beds comfy.

    Stayed in November 2017

  • Reviewed: 14 November 2017

    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Reception staff not very pleasant. A few more English channels on television would be good.

    Ground floor courtyard room outside was very spacious with great shower, large bed and good to have a fridge. Breakfast was simple but plentiful. Good location and good for public transport

    Stayed in November 2017

  • Reviewed: 1 November 2017

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights

    The single room was quite small and the bathroom did not have any door

    The location and the breakfast were very nice and the personnel ready to help anytime! Coffee of your choice is available during breakfast for free and a free provided transport card for the days of your stay helps travelling through the beautiful Basel!

    Stayed in October 2017

  • Reviewed: 14 October 2017

    • Business trip
    • Solo traveller
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    wifi was not working on apple devices because they did not had a valid certificate.

    very good breakfast - diverse food, fresh fruit and cherry tomatoes; laptop plug did not work, but they offered an adaptor free of charge

    Stayed in October 2017

  • Reviewed: 10 October 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was hot even with the heating off. I could not find English TV chanel

    Everything what you need for a short break Good location ,clean spacious room. Very quiet. Frendly stuff. Breakfast included.

    Stayed in October 2017

  • Reviewed: 2 October 2017

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night

    Better toiletries? Nothing much to complain.

    Overall it was a nice stay. Staff were nice. Good facilities. 2 - 3 mins walking distance from the tram station. Breakfast was simple.

    Stayed in September 2017

  • Reviewed: 28 September 2017

    • Business trip
    • Solo traveller
    • Economy Single Room with Shared Bathroom
    • Stayed 1 night

    For 170 CHF I was in a small room with shared facilities - in the end it was ok, since that night there were no other guests with this type of room. Nonetheless, for the price and a three start hotel, I thought it was extremely expensive. The hotel is also in general quite old fashioned, and the breakfast lackluster

    My room was on the top floor, and I was impressed by how quiet it was for still being quite central. I also was able to walk in a leisurely way to work. I slept very well - the duvet was comfortable, and it was possible to open the window wide. The wifi was also very fast.

    Stayed in September 2017

  • Reviewed: 25 July 2017

    • Solo traveller
    • Business Single Room
    • Stayed 1 night

    Very small room 2x2 meters including the bed, with a very tight bath room. No view !! Split AC where if turned on it will be only facing the bed (small room). Needs more cleanness.

    Location Very friendly staff It was OK in general For one night .. not suitable for more

    Stayed in July 2017

  • Reviewed: 5 July 2017

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 2 nights

    No air conditionning, that would have been welcome

    Awesome cheese! Very good quality for start of the day. Also a special thanks for the personal in charge of room arrangement: I forgot to cover the window for the sun in warm day and risked a high temperature late afternoon and the personal covered the window for me. Thanks!

    Stayed in June 2017

  • Reviewed: 3 July 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights

    Staff seemed not to worry enough about the complains you had. There was no air condition, and even when I complained, and they changed our room to another one air condition wasn't working properly either.

    Location was ok, very close to the Tram Station.

    Stayed in June 2017

  • Reviewed: 23 June 2017

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 3 nights

    WiFi - you have to enter the password every time when coming back to a room.

    Good location only a few minutes from the riverside. Pleasant staff. Air-conditioning and blinds. Spacious room.

    Stayed in June 2017

  • Reviewed: 21 June 2017

    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 9 nights

    The rooms if charged at a highest season rate should all be renovated and new - it's wrong to charge 4x rate for un-renovated rooms.

    The main hotel was quite nice and renovated - I booked based on photos of the newly renovated rooms. But I was placed in a back courtyard that was last renovated in the 80s - dated but clean and comfortable - but over priced for the money. The Art Basel prices are 4x the normal rate - it's a huge rip-off during the art fair.

    Stayed in June 2017

  • Reviewed: 21 June 2017

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night

    Very fine location for business trips, at the heart of the city, also in terms of public transportation, and you can reach easily all your customers... Clean place, very kind staff, excellent breakfast, very good wifi connection (useful for working nights...). Very simple, quite small, and all the rest. Surely not suitable for leisure or holidays, but good as home office...

    Stayed in June 2017

  • Reviewed: 2 June 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room very hot, no air conditioning and small non rotating fan totally useless. Charged 25CHF per night to park in the hotels own underground car park. Total rip off.

    Stayed in June 2017

  • Reviewed: 19 May 2017

    • Leisure trip
    • Group
    • Studio
    • Stayed 1 night

    We not being informed during the booking that our accommodation is not at the hotel but another building, few rows from the hotels. Only to find out this during the check-in. This is troublesome. during check-in

    Free public transport usage provided to tourist by the Hotel. Easy access of pubblic tarnsport to Marco Polo Airport.

    Stayed in May 2017

  • Reviewed: 2 May 2017

    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 2 nights

    The aparthotel had 4 single beds and even with two pushed together it did not make a double that was comfortable and could sleep 3 (4 year old plus parents). The router for the internet was placed on the ceiling directly above the beds and it is quite bright and casts a strange light over you when you are sleeping. The internet was also unsecured and my phone would categorically not access the account based on the fact it was unsecured.

    The aparthotels were spacious and nice. Everything was ready for us to arrive and there is a selection of kitchenware that is always helpful when travelling, such as cups, cutlery, plates, a kettle and a hotplate.

    Stayed in May 2017

  • Reviewed: 2 May 2017

    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Apartment was not in the same building complex than main lobby, we had to walk with our luggage to a completely different building down along the road

    Good breakfast buffet

    Stayed in April 2017

  • Reviewed: 30 April 2017

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 4 nights

    The room ventilation was not working properly, due to which it felt a little suffocated at night time. The remote control given for room ventilation did not seem to work.

    Breakfast was nice, with good variety. The hotel staff was well mannered and overall a good experience. Would have liked it more, if there was dinner as well in the hotel restaurant.

    Stayed in April 2017

  • Reviewed: 16 February 2017

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night

    very thin walls; cold room; noisy water waste drain; very soft mattress; different price in reservation and invoice

    Breakfest excellent; very friendly and helpful staff

    Stayed in February 2017

  • Reviewed: 1 February 2017

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night

    At night the noise from the street (trams) disturbed me a bit but not until very late.

    Basel Mobility Ticket was provided by the hotel which made it easy to move around the city.

    Stayed in January 2017

  • Reviewed: 22 January 2017

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 7 nights
    • Submitted via mobile

    Renovation Noise. Tram noise. Rooms not sufficiently sound proofed, can hear people talking in neighbouring rooms .

    Nice breakfast. Free tram pass. Great wifi.

    Stayed in January 2017

  • Reviewed: 19 January 2017

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night

    little facilities (no real bar etc.). Basic room, bed size and comfort was fair but not great. Basel average prices are higher, but still found this not the right value for money.

    location for where I needed to be

    Stayed in January 2017

  • Reviewed: 28 October 2016

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 3 nights

    - some of the front desk staff were very good (one) while others (majority) were cool and not very friendly or helpful - They have a wine lounge but the staff at the front desk did not know much about wines. One was recommending a wine but it turned out that she did not drink herself. The wine was also not very good value for money

    - Good location - Very good breakfast with a helpful waiter - Near tram stop

    Stayed in October 2016

  • Reviewed: 27 September 2016

    • Business trip
    • Solo traveller
    • Economy Single Room with Shared Bathroom
    • Stayed 6 nights
    • Submitted via mobile

    Staff were friendly and breakfast included was good. Quiet location as my room was away from main road off a patio. The only downside was the room was very hot and there was no air conditioning

    Stayed in September 2016

  • Reviewed: 13 August 2016

    • Leisure trip
    • Group
    • Business Single Room
    • Stayed 3 nights

    Room location very noisy - woken up by trams every morning at 4.30 am so impossible to sleep. Reception staff extremely unfriendly, unwelcoming and unhelpful - they came across as miserable and inhospitable.

    Stayed in August 2016

  • Reviewed: 24 July 2016

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 2 nights

    Being able to control the air-conditioner temperature.

    Everything. Clean, excellent value for money (considering the price of hotels in Switzerland), friendly and helpful staff, great location, good breakfast choices.

    Stayed in July 2016

  • Reviewed: 2 July 2016

    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights

    apartment hot. The tram stop was right outside. if windows were opened you had noise from trams they start very early in the morning.

    Location and Breakfast

    Stayed in June 2016

  • Reviewed: 14 May 2018

    • With a pet
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Simple furniture, no frills

    Comfortable bed, nice seized room

    Stayed in May 2018

  • Reviewed: 31 March 2018

    • Business trip
    • Group
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Very close to the Basel fair and very clean

    Stayed in March 2018

  • Reviewed: 15 February 2018

    • Solo traveller
    • Business Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Good choice for a continental breakfast

    Stayed in February 2018

  • Reviewed: 10 February 2018

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Room was extremely cold it was impossible to sleep poor

    Stayed in February 2018

  • Reviewed: 1 February 2018

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 7 nights

    Bed was not comfortable. No variation in breakfast menu.

    Excellent location. Clean and tidy.

    Stayed in January 2018

  • Reviewed: 5 December 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No Restaurant at night, which would make it a better experience.

    The food was very nice for breakfast, staff friendly, room facilities excellent.

    Stayed in December 2017

  • Reviewed: 27 November 2017

    • Business trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night

    The smell of the detergent that the carpet was cleaned with. the chemical was too strong.

    Location, staff, clean room, garrage.

    Stayed in November 2017

  • Reviewed: 26 November 2017

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night
    • Submitted via mobile

    They starter hammering and drilling on a Saturday at 9:00AM. Couldn’t sleep more.

    Stayed in November 2017

  • Reviewed: 22 November 2017

    • Business trip
    • Group
    • Business Single Room
    • Stayed 3 nights

    The bed is comfortable, and the devices are complete, good service and provide free tickets for bus.

    Stayed in October 2017

  • Reviewed: 14 November 2017

    • Leisure trip
    • Solo traveller
    • Business Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Was my the stairs, which could be quite loud at times

    Clean, free breakfast

    Stayed in November 2017

  • Reviewed: 22 October 2017

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 2 nights

    Excellent price for the value

    Stayed in September 2017

  • Reviewed: 19 October 2017

    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights

    Single bed - i booked a double got a single

    really good hotel, interesting location and very Uber-able .

    Stayed in October 2017

  • Reviewed: 1 October 2017

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 3 nights

    Comfortable and clean room.

    Stayed in September 2017

  • Reviewed: 12 September 2017

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    A bit seedy

    Close to railways

    Stayed in September 2017

  • Reviewed: 16 August 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    At breakfast then should serve at least one classic tea (they serve many type all aromatic).

    Position

    Stayed in August 2017

  • Reviewed: 1 August 2017

    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Nice, clean, nice beds and good breakfast.

    Stayed in July 2017

  • Reviewed: 28 June 2017

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night

    beds were okay.

    Breakfast had a lot of options! Different breads, fruits, yoghurt, granola, ... Bathroom felt very luxurious. Bedrooms were OK.

    Stayed in June 2017

  • Reviewed: 25 June 2017

    • Leisure trip
    • Solo traveller
    • Business Single Room
    • Stayed 3 nights

    Mattress too soft and gave me back pain.

    Easy to walk or get trams to most sites and places.

    Stayed in June 2017

  • Reviewed: 23 June 2017

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 2 nights

    Noise of the ventilation system.

    Stayed in June 2017

  • Reviewed: 8 May 2017

    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Poor sound proofing, cold breakfast

    Wifi, space, nearby tram stop,kitchen

    Stayed in May 2017

  • Reviewed: 8 May 2017

    • Leisure trip
    • Group
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Great location and reasonable price for 4 adults in a studio apartment. Kitchen and bathroom were modern and clean.

    Stayed in May 2017

  • Reviewed: 27 April 2017

    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night

    Simple, but functional and clean. Good Value for The Price.

    Stayed in April 2017

  • Reviewed: 21 April 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness and friendliness of staff. Underground Car parking excellent

    Stayed in April 2017

  • Reviewed: 8 April 2017

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 2 nights

    no equipment in the bathroom (no soap, shampoon etc)

    very good breakfest

    Stayed in April 2017

  • Reviewed: 27 March 2017

    • Leisure trip
    • Solo traveller
    • Economy Single Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Paid high rate because of Baselworld

    Staff was friendly and helpful, breakfast was good

    Stayed in March 2017

  • Reviewed: 12 January 2017

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast a bit unappealing. Area not very attractive.

    Practical solution with quick tram connection to old centre. Helpful staff.

    Stayed in December 2016

  • Reviewed: 9 January 2017

    • Leisure trip
    • Solo traveller
    • Business Single Room
    • Stayed 3 nights

    On Sunday, the restaurant collapsed during breakfast time

    Everything was very good.

    Stayed in December 2016

  • Reviewed: 21 December 2016

    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 4 nights

    As with most hotels in Basel, there is no restaurant in the Hotel, however there are various restaurants close by.

    Staff were very helpful.

    Stayed in December 2016

  • Reviewed: 15 December 2016

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights

    Everything was excellant

    Great location Friendly, helpful staff Very clean & comfortable accommodation I would choose this hotel again.

    Stayed in December 2016

  • Reviewed: 15 December 2016

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Would have liked more English TV stations.

    Stayed in December 2016

  • Reviewed: 14 December 2016

    • Leisure trip
    • Family with young children
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Location good enjoyed walk too centre of town .trams were great.

    Stayed in December 2016

  • Reviewed: 5 December 2016

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 2 nights

    Rooms, though very clean and well furnished, are quite small.

    Comfortable and very clean structure in the center of Basel. Good price for value

    Stayed in December 2016

  • Reviewed: 15 November 2016

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night
    • Submitted via mobile

    Staff cared. Half the price of downtown but only a short tram ride away and some nice eateries right on the doorstep

    Stayed in October 2016

  • Reviewed: 27 October 2016

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 2 nights

    Miss Alina was very helpful and very nice. I enjoyed my stay at the Hotel. Thanks

    Stayed in October 2016

  • Reviewed: 20 October 2016

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night
    • Submitted via mobile

    I appreciated the mobility ticket for the use of public transport.

    Stayed in October 2016

  • Reviewed: 7 October 2016

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night

    You have to pay extra for parking. No place to stop with the vehicle in front of the hotel when you arrive.

    Very tasty breakfast.

    Stayed in October 2016

  • Reviewed: 3 October 2016

    • Solo traveller
    • Business Single Room
    • Stayed 5 nights
    • Submitted via mobile

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    Stayed in September 2016

  • Reviewed: 29 September 2016

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night
    • Submitted via mobile

    Soundproofing

    Stayed in September 2016

  • Reviewed: 28 August 2016

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 7 nights

    Room on the main road side was a bit noisy.

    Breakfast very good as usual!

    Stayed in August 2016

  • Reviewed: 1 August 2016

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night

    Very spacious room, friendly staff, good breakfast

    Stayed in July 2016

  • Reviewed: 21 July 2016

    • Business trip
    • Group
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    A.c did not work . Was very hot in courtyard rooms

    Location , but difficult with a car

    Stayed in June 2016

  • Reviewed: 17 July 2016

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    The single room was hot

    Breakfast room and service great

    Stayed in July 2016

  • Reviewed: 17 July 2016

    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 2 nights

    hardly any choice in breakfast, Wife inside rooms is very weak

    Neat and good hotel

    Stayed in July 2016

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