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Reviews of Hotel Europa St. Moritz 4 stars

Via Suot Chesas 9, 7512 St. Moritz, Switzerland

#80 of 157 hotels in St. Moritz

Guests' Choice

Review score

Based on 67 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    7.8

  • Facilities

    7.8

  • Staff

    8.6

  • Value for money

    7.4

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 12 March 2024

    7.0
    Good
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    Make sure you get a renovated room, they are much better.

    The manager was exceptional. He upgraded us to a renovated room much better than the one we were first allocated. He was very friendly and made sure we were satisfied throughout our stay.

    Stayed in March 2024

  • Reviewed: 3 February 2024

    8.0
    Good but could be better
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The rules of the spa were are not really clear. We arrived at 19h and were told all spa and wet zones were available till 21h but the jacuzzi was switched off from 8pm and it seems it is automatic so nobody was able to turn it on. If it is going to be off since 8pm don't offer it as available till 21h.

    Nice hotel. We had a problem with our room but they were extremely helpfull solving it.

    Stayed in January 2024

  • Reviewed: 17 January 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The hotel was a bit difficult to find and not directly in St. Moritz. I ended up having to take a very expensive cab to find the place.

    reception staff as very helpful.

    Stayed in January 2024

  • Reviewed: 11 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Not good for breakfast.and we book one king bed, but hotel give us just single beds☹️

    Stayed in January 2024

  • Reviewed: 29 December 2023

    9.0
    Nice, spacious, modern room, good breakfast
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice, spacious, modern room and quite close to a walk away from a lovely view. It’s not in the town centre, but it was a pleasant stay. Breakfast was varied and delicious.

    Stayed in December 2023

  • Reviewed: 13 September 2023

    9.0
    Excellent staff! Will probably visit again!
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 2 nights

    In-room facilities were a bit sparse. Had to ask for a kettle and mugs. No silverware was present. And no refrigerator.

    Excellent staff! Special mention Francesca at front desk, Magda in the restaurant and Chef Nuno. Made us feel at home. Most staff were welcoming and helpful.

    Stayed in September 2023

  • Reviewed: 23 August 2023

    8.0
    It's not my first time to Hotel Europa and I've always had a good time
    • Leisure trip
    • Couple
    • Deluxe Double with Balcony and Panorama View
    • Stayed 1 night

    Large bedroom with balcony and a nice view on the mountains landscape. Confortable bed, cleen bathroom. Good breakfast.

    Stayed in August 2023

  • Reviewed: 25 July 2023

    7.0
    Friendly staff, hotel is a bit dated and located outside of St Moritz
    • Leisure trip
    • Couple
    • Deluxe Double with Balcony and Panorama View
    • Stayed 1 night
    • Submitted via mobile

    Feels a bit dated and located outside of town

    Great breakfast and wellness area

    Stayed in July 2023

  • Reviewed: 13 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    All good

    Good hotel, friendly staff, rooms are good and clean. The location is really beautiful if you love nature. All local shop/restaurants are quite far. Be ready to walk 30min uphill or pay 40-50 euro to Taxi one side trip. Rest we really enjoyed staying in the hotel.

    Stayed in June 2023

  • Reviewed: 5 June 2023

    8.0
    Spacious room but connectivity not ideal.
    • Leisure trip
    • Family with young children
    • Superior Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Location was quite a distance away from the nearest bus station. Don't recommend taking a bus if you're carrying heavy luggage as it's up and down slope to the hotel.

    Very spacious room with heat warmer in toilet.

    Stayed in April 2023

  • Reviewed: 13 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double with Balcony and Panorama View
    • Stayed 2 nights
    • Submitted via mobile

    We have arrived in the season of the ski marathon, so the room turned out quite expensive for not a 5* fancy hotel. but this is due to the event, I guess. Also we arrived late and there was a real mess with our room. Better give them a prior note of a late arrival.

    unbelievably clean. very clean. very comfortable. good breakfast and very cozy. comfortable parking. nice areas for rest with a chimney. the whole stay was very comfortable. If you travel with car, there is no mess at all skiing on st Moritz. Its only a few minutes away. Very clean place, more looks like a sanatorium to me.

    Stayed in March 2023

  • Reviewed: 7 March 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double with Balcony and Panorama View
    • Stayed 1 night

    Dinner was very poor. Ordered a bottled beer and it has been brought to me already poured in a mug, when i asked if this is really the bottled beer the waiter felt almost insulted. Not a noce way to approach clients....

    Breakfast was nice

    Stayed in March 2023

  • Reviewed: 2 March 2023

    9.0
    The restaurant was upscale along with the pool facilities
    • Leisure trip
    • Couple
    • Deluxe Double with Balcony and Panorama View
    • Stayed 2 nights
    • Submitted via mobile

    the pool, the restaurant, and the staff were exceptional

    Stayed in February 2023

  • Reviewed: 2 March 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    My room was connecting to another room and I could hear people talk the whole evening.

    Friendly staff, especially at the bar, good location and practical

    Stayed in February 2023

  • Reviewed: 24 February 2024

    4.0
    Avoid if you expect some basic comfort for your money and decent wellness.
    • Leisure trip
    • Family with young children
    • Deluxe Double with Balcony and Panorama View
    • Stayed 2 nights
    • Submitted via mobile

    The hotel sells as 4 star but it barely meets the basics. It desperately calls for renovation everywhere you look. The wellness area was like a bad joke- dirty and dated, so not really pleasant to use. The towels needed to be picked up from the reception… The room looked fine and our bed was comfortable, but the corridor smelled and the water in the room could not be adjusted properly so we either showered with very cold or very hot water- literally nothing in between was possible. Extra bed- mini metal bed on the wheels, looked like it was from the beginning of the century (the hotel charges for extra bed 60 Fr per night). Breakfast was very basic and unappetizing, bread buns were nice but the croissants stale and sausages cold- even though we came at 8am. After it snowed the snow plough made some effort to free up the middle of the carpark but made the digging up of the cars even more difficult. Luckily there were enough showels for people to borrow..

    Not much- we booked last minute for two nights as we wanted to extend our stay in the beautiful Engadin. The „panorama room“ was free at about 500 per night which was a decent price in Engadin. Location is a bit off from St. Moritz, but we were flexible with the car. The hotel is in tiny village and it‘s a monster of a building- literally.

    Stayed in February 2024

  • Reviewed: 16 February 2024

    6.0
    other than the terrible bed sheet. everyting was fine
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights

    the only problem with the hotel is the bed the bed sheet was horrible. it was very very soft. and my back hurts like crazy

    Stayed in February 2024

  • Reviewed: 10 February 2024

    10
    Beautiful. Comfortable, relaxing
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    There wasn’t anything I didn’t like, there’s not much around the hotel but bus stop is just 2-3 minutes walk from hotel which takes you to ski slopes or the town center

    It’s beautiful, comfortable, it offers everything you need, great restaurants and lobby with the fireplace and live piano every night ♥️

    Stayed in February 2024

  • Reviewed: 18 January 2024

    10
    Would happily stay again!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bed was a little hard.

    Beautifully decorated Spotless Balcony room was stunning Excellent staff (Italian Gent that worked in the restaurant was incredibly funny and friendly. Made our stay more of a home from home)!

    Stayed in January 2024

  • Reviewed: 17 January 2024

    1.0
    waste of money don't stay
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    the Room! the staff willingness to correct the issue

    The room was absolutely unacceptable

    Stayed in January 2024

  • Reviewed: 10 January 2024

    10
    Lovely staff; great breakfast!; free spa use and pool.
    • Leisure trip
    • Family with young children
    • Superior Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    A bit far from the city center by bus. Taxi makes it closer but expensive.

    Modern and spacious bedroom and bathroom

    Stayed in January 2024

  • Reviewed: 7 January 2024

    3.0
    Terrible stay. Staff was rude and not helpful. Did not treat us nicely.
    • Leisure trip
    • Couple
    • Deluxe Double with Balcony and Panorama View
    • Stayed 3 nights
    • Submitted via mobile

    Everything was terrible. Staff was rude, not helpful. The hotel smelled bad.

    Stayed in January 2024

  • Reviewed: 4 January 2024

    10
    Perfect for staying on a budget in the most glamorous winter resort on Earth
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Location is a 15 minute bus ride from the village of St. Moritz, but that’s a sacrifice you have to make for saving money on accommodations. Trust me, you pay by the thousands in the village. Not here thankfully. My only real detractor was that the wifi doesn’t work in some areas like the pool, upstairs terrace, gym and extended lobby room. Might I suggest trying mesh routers for overlapping connectivity.

    It’s St. Moritz on New Year’s Day and you can’t stay anywhere for a reasonable price right? Wrong! For less than 700 CAD for two nights with breakfast that’s a bargain! You also get a pool, sauna and steam room, sun terrace, gym and cozy lounge rooms. My room had a patio too so that was fantastic. Owner/manager was caring and listening when conversing with guests. The lobby is something else. So spacious and comfy with a fire burning and the lady playing the piano in one area with reading material in another. Having three restaurants to eat at within the hotel makes meal planning so much simpler (and less expensive) than in the town. The weather was beautiful too, which just adds to the property’s charm and the whole aura of St. Moritz. 300 days of sun per year. It’s heaven on Earth.

    Stayed in January 2024

  • Reviewed: 30 December 2023

    4.0
    Very expensive for the room offered
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location is average, rooms are below par and restaurants weren’t great either. Views are better enjoyed from other properties. Breakfast was limited but ok.

    Sauna facilities are good.

    Stayed in December 2023

  • Reviewed: 27 December 2023

    10
    Maravilhoso
    • Leisure trip
    • Family with young children
    • Deluxe Double with Balcony and Panorama View
    • Stayed 3 nights
    • Submitted via mobile

    Everything perfect. The reception, the cleanliness… The chef of the restaurant steak more, very polite and attentive. wonderful food in all restaurants. breakfast also very good.

    Stayed in December 2023

Showing 1 – 25

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